BT 6861 User manual

Cisco IP
Phone 6861
A guide to using your phone

Contents
What’s in the box 3
Set up your phone 4
Get to know your phone 5
How to handle calls 6
How to manage your contacts 8
Your problems solved 9
Make sure you can successfully
call emergency services 10
2

What’s in
the box
You’ll unpack:
Cisco IP Phone 6861
including a handset
with a separate
coiled cable – to
connect into the
handset and then
into the phone
Plug adaptor – to
connect the phone
to the power
Ethernet cable –
optional if you wish
to connect your
phone directly to
the internet
Quick start guide
3

Step one:
Check your broadband is working
If your broadband’s up and running
the light on your Hub will glow blue
Step two:
Set up your phone and turn it on
Plug the handset into the port on
the base of the phone and turn it on.
When you see network failure appear
on screen, don’t worry – it means you’re
ready to connect to the wi-fi.
Step three:
Choose to connect via ethernet cable
or wi-fi
Plug the ethernet cable provided into
the port of the base of the phone and
the other end into an ethernet port on
the Hub. The phone will then connect
to your Hub and automatically
connect to the voice service.
If you’re connecting to your Hub using
wi-fi, press the settings button
and using the central navigation
button , press down and select 4.
Select network configuration, then,
wi-fi configuration. There you have
the choice to either type in your wi-fi
password or use the WPS button on
your Hub.
To type in your wi-fi password:
• Select wi-fi profile and if your Hub
is not listed, click scan and it will
appear
• Select your Hub and click down
to highlight passphrase – using
the number keys, type your wi-fi
password (which is on the back of
your Hub) and click connect
The phone will now connect to your
wi-fi.
Or
To use the WPS button on your Hub:
• Select wi-fi type and it will change
to WPS. Then click set
You’ll then see a push button
configuration; enter that and press
select
• Follow the message that appears –
click the WPS button on your Hub,
then click continue on your phone.
This will link the phone to your Hub.
After 30-60 seconds the phone will
automatically connect to the voice
service. Your phone number will
appear on screen and there’ll be a
green light on the top left button,
showing you’re connected.
Set up your
phone by
following these
simple steps
To start using your phone, you should:
1. Check your broadband is working
2. Set up your phone and turn it on
3. Choose if you are connecting via
ethernet cable or via wi-fi
4

Get to know
your phone
Here’s what the buttons mean:
1. Incoming call or voicemail indicator
2. Line and feature buttons
3. Softkeys
4. Navigation
5. Hold, transfer and conference
6. Speakerphone, headset and mute
7. Voice mail, applications and directory
8. Volume
1
8
7
3
4
5
6
2
Line and feature buttons
You can use the line and feature buttons to view calls,
access and use features.
Buttons light up to indicate the phone’s status:
Green: line is idle
Red (steady): line is active
or in use
Red (flashing): line is on hold
or there’s an inbound call
Amber (steady): line is
unregistered (it can’t be used)
or
or
or
or
5

How to handle calls
There are a few ways to call people
Just dial the number and pick up the handset
or click the speakerphone button.
To call a contact in your directory
1. Press the directory button
2. Select personal address book
3. Choose the contact you want and
press call
To call a number from your redial list
1. Press the redial softkey on the screen
2. Choose the number you want and
press call
To call a number from your call history
1. Press the settings button
2. Select recents
3. Select type of call – e.g. all calls
4. Choose the number you want and
press call
To call using a headset
1. Plug a headset into the headset port
on the base of the phone
2. Enter a number using the key pad, or contacts
3. Press headset
Answer a call
To answer a call – just lift the handset, or press
the red flashing line, or push the speakerphone
button
1. Press the mute button
2. Press it again to unmute
Hold a call
1. Press the hold button or the button
by hold on the screen
2. To resume press it button again or the
button by pressing resume on the screen
6

To transfer a call to another
person
1. From a call that’s not on hold,
press transfer
2. Enter the number of the person
you are transferring to
3. Press transfer again
To add a third person to the call
1. From an active call press
conference
2. Enter the phone number of the
person you want to add and
press call
3. Press conference again for
all three people to speak
Change the volume on the call or
of the ringer
1. Use the volume key to adjust the
volume during a call
2. To adjust the ringer volume use
the same key when the phone is
not in use or when it is ringing
End a call
Simply hang up, or press the end call
softkey. If using speakerphone you can
press the and if using a headset
press the headset button
To listen to voicemail
Press the voicemail button and
follow the voice prompts
To change the ringtone
3. Press the settings button
4. Select user preferences, then
ringtone
5. Scroll through the ringtones and
press play to listen to them. Then
press select and set to save your
selection.
7

How to manage
your contacts
There are a few ways to add contacts to your
phone directory.
To add a number from your
redial list or your recent call list
to your personal address book:
1. Press the option softkey
2. Select add contact
3. Delete the number from
the name section using the
delete arrow
4. Add the name you want using
the number keys
5. Press the button by save
– and then the name will
appear in you recent call
list. The name and number
will also be saved to your
personal address list, which
can be accessed by pushing
the directory button
To add directly into the
directory, where you can search,
edit and delete contacts:
1. Press the directory button
2. Press the softkey under the
circles
3. Select add and enter your
contacts details and press save
The personal address book is local
to your phone; by selecting this
you can see all the contacts saved
on it. You can call them from here,
as well as edit and add entries.
By selecting the options button
you can search the contact list,
delete and manage entries.
8

Your problems solved
Can I check if my phone is connected?
Yes. If the light on the top left button is green
your phone is connected. If it’s amber then it is
disconnected. First check if your broadband is
connected – the Hub’s light would be blue. Any
other colour indicates an issue and should be
investigated. If it’s blue then check if the phone
is connected to the wi-fi.
How do I check if my wi-fi is connected?
Press the settings button , then select wi-fi
configuration, then wi-fi status. This will confirm
if the wi-fi is connected and the signal strength.
If the wi-fi is disconnected please follow the steps at
the start of the user guide to reconnect the phone
to your Hub via wi-fi.
My broadband is connected and wi-fi seems
ok, but I’m still having issues. What do I do?
Turn the wi-fi off and back on again using the
menu, this could recover the connection. Press
the settings button , select network
configuration, then wi-fi configuration and
wi-fi on. Change to off and press set. This will
disconnect the wi-fi. After the phone returns
to the main menu, follow same steps and
change back to wi-fi on and set. The phone
will automatically re-connect to the wi-fi and
confirm the configuration.
I can make calls but people can’t call me.
What’s gone wrong?
Check if your handset is set to do not disturb.
Pressing clr DND will remove it.
My phone still isn’t working
Don’t worry. We should be able to help.
Call us on 0800 389 0537.
9

Make sure you
can successfully
call emergency
services
Keep your address updated
Your Cloud Voice number’s registered to a specific address.
When you make a 999 or 112 call from your phone number,
that’s the address emergency services will see.
We don’t update your address automatically. So please
tell us if you start using Cloud Voice in a different location.
You might not be able to make 999 or 112 calls when you
internet network is down or during a power cut, or if you’re
using Cloud Voice from an app.
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Offices Worldwide
The services described in this publication are subject to availability and may
be modified from time to time. Services and equipment are provided subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2019. Registered office: 81 Newgate Street,
London EC1A 7AJ. Registered in England No. 1800000.
May 2020
11