BT RESPONSE 123 PLUS User manual

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
Response 123 Plus
Digital Telephone and Answering Machine
User Guide
This product is intended for connection to analogue public switched telephone networks and pri ate
switchboards in the United Kingdom.

Please open this page for an ‘ at a glance’ guide
to your Response 123 Plus

Please open this page for a further ‘ at a glance’
guide to your Response 123 Plus

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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At a glance
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Secrecy Quickdial
RStore Redial
OGM
Stop
Answer
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Skip
PLAY
Skip
Memo
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Volume
Delete
Mic
Handset clip
Must be used to retain the handset
if wall mounted.
Handset park
To rest the handset during a call when the
Response 123 Plus is wall mounted
Quickdial
Lets you dial numbers stored in the memory.
Secrecy
Lets you talk to someone in the
same room without the person you
are calling hearing you.
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Recall button for use with switchboards
and BT Select Services.
Store
Lets you store up to 10 numbers
in the memory.
Redial/pause
Redials the last number called.
Inserts a pause.
Memo/ Skip
Lets you record a memo message.
Skips back through your messages
during playback.
OGM
Use to record and check your personal out-
going message.
Stop
Stops message playback, or sets the number
of rings.
Delete
Lets you delete individual messages
or all messages. Also sets the security code.
Answer on off
Switches the answering machine
on and off.
Play/Skip
Lets you play back recorded messages and
memos. Skips forwards through your mes-
sages during playback.
Batt Low
Lights up if the battery is not installed or
the back-up battery needs replacing
Volume - +
Adjusts the volume of message playback
and call screening.
Microphone
For recording your outgoing message
or memo.
Directory label
Lets you note down the numbers stored
in the memory.
▲
▲
Message Indicator
Indicates when the machine is on or off,
when messages have been left or when
the memory is full.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Key features
Remote Access
You can ring your Response
123 Plus from another
phone to switch it on or play back your
messages.
Time saver
This means that your
Response 123 Plus will
answer after 2 rings if messages have
been left. If there are no new messages,
it will answer after 6 rings. During
remote access this allows you to hang
up before your Response 123 Plus
answers, avoiding the cost of a call.
10-number quickdial
memory
You can store up to 10
numbers and then dial them by
pressing just 2 buttons.
Call Screening
You can hear who’s calling
you through the
loudspeaker and decide whether to
answer the call in person or let your
Response 123 Plus record a message.
phone
numbers
Up to a total of 20-minutes recording
capacity
Offers the benefits of digital recording.
Message indicator
Allows you to see when a memo or
message has been left. Also alerts
you when the memory is full by
flashing rapidly.
Loudspeaker volume control
Lets you set the loudspeaker volume for
message playback and call screening.
Voice prompts
Help you to follow instructions more
easily.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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In this guide
At a glance 1
Key features 3
Introduction 5
Unpacking your Response 123 Plus 5
For your records 5
Safety information 6
Setting up 7
sing the telephone 10
Using the memory to store and dial numbers 10
sing the answering machine 12
Outgoing message 12
Remote access 17
Your security code 1
Help 20
General information 21
Guarantee 21
Technical information 22
Switchboard compatibility 22
Wall mounting template 23
Index 24

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Introduction
Your Response 123 Plus has been designed for ease of use and made to the high
standards set by BT. You can expect your Response 123 Plus to give you many
years of trouble-free service.
For your records
Date of purchase:
Place of purchase:
Serial number
(on the underside
of the base unit):
Purchase price:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
Keep a reference of your
remote access security
code here:
See Remote access section on page 17.
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OGM
Stop
Answer
on
off
Skip
PLAY
Skip
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Volu me
Delete
Mic
Remote access menu
Press to:
Play all messages.
Play new messages.
Play OGM. If pressed during play
of message, current message will be
deleted. If pressed during the 5 seconds
after the final message has been played,
all messages will be deleted.
Record OGM. Press 4 again to stop
recording. The new OGM will
automatically play back.
Record memo. Press 5 again to stop
recording.
Answer ON/OFF.
Change PIN.
Press once to pause playback, press
twice to stop playback.
Repeat current message.
Skip back to previous message.
Skip forward to start of next message.
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Operating your Response 12/123
from another telephone
To switch the answering machine ON:
•
Dialyourtelephonenumber.
•
Letthephoneringforabout20rings
untilyouhearyouroutgoingmessage.
Themachineisnowswitchedon.
Youcanleaveamessageorenterthe
answermachinemenu.
To access the answering machine menu:
•
Aftertheoutgoingmessagehasfinished
playingenteryoursecuritycode.
•
Pressthebuttontoplayyour
messages.
Pleaseseeover
1
Please read the instructions carefully
before use and keep this User Guide for
future reference.
Unpacking your
Response 123 Plus
If anything is missing, please contact
your place of purchase immediately.
Response 123 Plus
digital phone and
answering machine
with phone line attached
Wall bracket for wall mounting
Plug-mounted 13 amp
power adaptor
Screws and wall plugs
for wall-mounting
Remote access card
Spare memory label

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Safety information
General
•Simply clean your Response 123 Plus
with a damp (not wet) cloth, or an
antistatic wipe. Never use household
polish as this may damage the
product. Never use a dry cloth as
this may cause static shock.
•Only use the power supply included
with the product. Using an
unauthorised power supply unit will
invalidate your guarantee and may
damage the answer machine. The item
code for the power supply unit is
871036.
•Do not open the Response 123 Plus.
This could expose you to high voltages
or other risks.
•This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
•Never dispose of batteries in a fire.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Environmental
•Do not expose to direct sunlight.
•We recommend that you do not place
the product on antique/veneered
wood to avoid damage.
•Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing free flow of air over it’s
surfaces.
•Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
in bathrooms.
•Do not expose your product to fire,
explosive or other hazardous
conditions.
•There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the
storm, as damage is not covered by
the guarantee.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
7
Setting up
Follow these steps to set up your Response 123 Plus for use.
Plan the location of your
Response 123 Plus
Situate your Response 123 Plus close
enough to the phone and mains power
sockets so that both cords will reach.
1Check your telephone
wall socket
2Plug the power cord into
the back of the machine
To prevent the cord being pulled out
accidentally, hook the power cord
around the cord grip.
CORD GRIP
If you do not have a modern phone
socket, call Freephone 0800 800 150
and ask for a BT engineer to come and
fit the correct one. This is a chargeable
service.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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4Set the ringer switch
The ringer switch is on the back of the
base. There are two settings.
ON - ring.
OFF - no ring.
5 Insert the back-up battery
The back-up battery (9v 6LR61 not
supplied) ensures that all settings and
messages are saved for up to 6 hours
in the event of a power cut.
If the back-up battery runs out, or no
battery is fitted, then in the event of a
power failure your Response 123 Plus
will revert to its original settings. Your
messages and outgoing message will
be lost.
The battery compartment is located on
the underside of the Response 123 Plus.
6Now you can plug your
Response 123 Plus into a
telephone socket
Your Response 123 Plus is now ready
for use.
Ringer
On
Ringer
Off
OPENOPEN
9V BATTERY9V BATTERY
3Plug the adaptor into a
mains power socket
The message indicator will flash eight
times, and your Response 123 Plus will
announce, “Calls will be answered after
six rings”.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Wall
Wallplug Screw
8 Handset park
When wall-mounted, if you move away
from the phone during a conversation,
you can park the handset on the top of
your Response 123 Plus.
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Secrecy Quickdial
RStore Redial
OGM
Stop
Answer
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Skip
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Skip
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Mic
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7 Wall-mounting your
Response 123 Plus
1Pull out and turn around the handset
clip to prevent the handset from
falling when the product is
wall-mounted.
2Use the template on page 23 to drill
holes in the wall. Leave a small gap
between the screw heads and
the wall.
3Route the line cord and power cord
through the channels on the base of
your Response 123 Plus.
POWER CORD LINE CORD
HANDSET CORD
4Fit your wall mounting bracket to the
base of the phone.
5Place your Response 123 Plus over
the screw heads and slide down.
Helpline
Should you still have problems with
your machine, contact the BT
Helpline, Lo-call 0845 769 7146.
(9am - 5.30pm, Monday to Friday)

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
To insert a pause when
storing a number
Press the REDIAL button at
the point where you want to
enter a pause. When you dial
the number stored in the
memory, your Response 123
Plus will automatically insert
the pause where it was stored.
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sing the telephone
Redial
Using the memory to
store and dial numbers
Your Response 123 Plus can store and
dial up to 10 phone numbers, each up
to 16 digits long, which can be dialled
by pressing just 2 buttons.
Enter the number you want to
store.
Press the STORE button again.
Press keypad number (any
number from 0-9) under which
you want to store the phone
number.
Replace the handset.
Store
To store a number
Press buttons in the order shown
Lift the handset. The dialling
tone can be heard. When
storing numbers you will still
hear the dial tone and may
hear recorded messages from
the telephone exchange.
Please ignore this, it does not
affect storing numbers.
Press the STORE button.
Store
Note
Use the directory label to make a note
of the numbers you have stored in the
memory.
Note
When storing numbers in the
memory you will not hear
confirmation beeps as you press the
keypad buttons.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
To use the secrecy function
During a conversation, you can
speak to another person in the
same room without the caller
hearing.
Press and hold down the
SECRECY button. Your caller
cannot hear you.
Release the SECRECY button
to talk to your caller again.
To change a stored number
Repeat the steps for storing a
number. The new number will
replace the existing stored
number.
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Secrecy
Secrecy
To redial the last number
A redial number can be no
longer than 32 digits.
Lift the handset.
Press the REDIAL button.
The last number called is
dialled.
Redial
Quickdial
To dial a stored number
Lift the handset.
Press the UICKDIAL button.
Press the button under which
the number you want is stored.
The number is dialled.

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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sing the answering
machine
Your Response 123 Plus comes with a
pre-recorded outgoing message. “Hello.
Your call cannot be taken at the moment,
so please leave your message after the tone”.
You can use this outgoing message or
you may prefer to record your own.
To record your outgoing
message
You can record an outgoing
message of up to 30 seconds
long.
Press and hold down the OGM
button. Your Response 123 Plus
will announce, “Please speak
after the tone, to end recording
release the button”.
Record your message. Speak
clearly, about 15-30 cm from
the microphone.
To end recording release the
OGM button. Your Response
123 Plus will announce, “Your
outgoing message is”and will
play the message back to you.
To switch the answering
machine N and FF
Press the ANSWER ON/OFF
button to turn the answer
functions on or off. You will hear
“Answer on”or “Answer off”.
When on, the message
indicator on the PLAY button
lights up.
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PLAY
Answer
on off
To adjust the loudspeaker
volume
Press the button to
increase the volume.
Press the button to
decrease the volume.
utgoing message
The outgoing message is the message
a caller hears when your Response 123
Plus answers a call.
OGM
OGM

To check your outgoing
message
Press and release the OGM
button. Your outgoing message
will be played back to you.
Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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OGM
To change your outgoing
message
You can change your outgoing
message at any time by
recording a new message as
described on page 12.
To delete your outgoing
message
Press and release the OGM
button.
During playback of your
outgoing message press the
DELETE button.
Your Response 123 Plus will
return back to the pre-recorded
outgoing message. This setting
will be announced.
Receiving messages
After following the set-up
procedure your Response 123
Plus is ready to receive
messages.
Callers can leave messages of
up to 3 minutes long.
Your Response 123 Plus will
terminate a call under certain
conditions:
•If a caller pauses for more
than 4 seconds when leaving
a message.
•If the memory becomes full
during recording.
•If the incoming message
lasts longer than 3 minutes.
OGM
Delete

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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If the memory is full
The message indicator light
will flash rapidly.
Your Response 123 Plus will not
answer any calls, allow you to
record a new outgoing message
or record memos until you
have deleted some or all of the
messages. If any of these
functions are tried while the
memory is full, your Response
123 Plus will announce
“Memory full”.
Message indicator
While a message is being
recorded, the red message
indicator light on the PLAY
button will flash.
When a message has been
recorded, the red light flashes.
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PLAY
To set the number of rings
Your Response 123 Plus is set
to answer a call after 6 rings.
You can change the number
of rings before your Response
123 Plus will answer a call.
You have a choice of between
2-9 rings and Time Saver.
The Time Saver setting can
avoid you the cost of a call when
accessing your machine remotely
from an external telephone.
When set to Time Saver your
Response 123 Plus will answer
after 6 rings if no new messages
have been recorded, or 2 rings
if new messages have been
recorded. See page 17 for more
information on Remote access.
Press and release the STOP
button. Your Response 123 Plus
announces the current setting,
“Calls will be answered after
six rings”.
To change the setting press
and hold the STOP button to
hear the settings.
Release the STOP button
when the desired setting is
announced. Your Response 123
Plus will announce, “Calls will
be answered after x rings”or if
set to Time Saver, “Answer delay,
time saver”.
Stop
Stop

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Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
Delete
To delete individual
messages
While your messages are
being played back:
Press the DELETE button to
delete messages one at a time.
You will hear, “Message deleted”.
To play back messages
and memos
When the red light is flashing:
Press the PLAY button. You
will hear, “You have x messages”.
Your messages and memos are
played back in the order they
were received, until all your
messages have been played.
Press the SKIP/MEMO button
once to replay the current
message, or twice to return to
previous message.
Press the SKIP/PLAY button
once to skip forward to the
next message.
When you reach the last
message you will hear, “End of
messages, to delete all messages,
press delete”.
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Skip
PLAY
Skip
Memo
To stop playback
While your messages are
being played back
Press the STOP button to stop
playback.
To delete all messages
Wait until playback of all
messages has finished.
You will hear “End of messages.
To delete all messages, press
delete”. Within 8 seconds press
the DELETE button. You will
hear. “All messages deleted”.
Delete
Stop
To record a memo message
You can use your Response 123
Plus to record a memo which
can be played back by
another user. A memo can be
any length up to the maximum
recording time available.
Press and hold the MEMO
button. You will hear, “Please
speak after the tone. To end
recording release the MEMO
button”. Speak your memo.
To end recording release the
MEMO button.
Memo

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Call screening
You can let your Response 123
Plus answer an incoming call
and hear the caller's voice
through the loudspeaker, so
you can decide whether or not
to take the call in person.
Ensure the answer machine is
switched on.
Make sure the volume is set to
an audible level.
When the phone rings, let the
machine answer the call and
wait until the caller begins to
leave their message.
If you want to talk to the caller
in person, pick up your
handset and speak.
Your Response 123 Plus will
automatically stop recording
and reset to answer new calls.
Answer
on off
Volume

Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
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Remote access
You can switch on and operate your answering machine from another TouchToneTM
phone to play back your messages and memos.
Your security code
To help keep your messages private,
your Response 123 Plus requires you
to enter a 3-digit remote access security
code before you can play back your
messages.
The pre-set code is 012. This can only
be changed using your Response 123
Plus telephone.
To check your security code
Press the DELETE button.
You will hear, “Your security
code is xxx”.
Delete
To change your security code
Press and hold the DELETE
button.
You will hear, “Security code
setting”, then release the
DELETE button, you will hear
“First digit”.
Press the PLAY button to up
or MEMO button to down, the
digit. Each time you will hear
the number announced.
When you hear the number
you want, press the DELETE
button.
You will then hear, “Second
digit”. Choose the second digit
using the same procedure and
repeat again for the third.
When you have finished all
three digits, you will hear,
“Your security code is xxx”.
Delete
Delete
Memo
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PLAY

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Response 123 Plus ~ Edition 3 ~ 5.1.01 ~ 3305
To switch on your answering
machine from another phone
This is useful if you forgot to
turn on your answering
machine before going out.
Ring your Response 123 Plus
phone number. After 20 rings
your machine will then
answer the call. To switch on
your answering machine, press
the 0button on the phone
during remote interrogation
(see page 19).
You now have 8 seconds to
enter any other instructions
before your Response 123 Plus
hangs up.
You can now use the phone
keypad to playback, delete, or
skip backward and forward
through your messages.
To operate your Response
123 Plus remotely
Call your Response 123 Plus
phone number.
After listening to the outgoing
message press the ✱button
on the phone. You will hear,
“Please enter your security
code”. You have 8 seconds to
begin entering your code. If
you do not, you will hear,
“Thank you for calling”and
the line will be disconnected
Key in your security code.
You will hear, “You have x new
messages”or “You have no new
messages”then “To hear the
main menu press 1”.
Note
If you enter the wrong security code
you will hear, “Incorrect security code,
please enter your security code”. If you
enter the wrong code again you will
hear, “Incorrect security code, thank you
for calling”and disconnects the line.
✱
0