BT W52P User manual

BT W52P IP DECT PHONE.
USER GUIDE.

WHAT’S IN THIS GUIDE.
999 or 112 emergency calls.
Your BT Cloud Voice phone number is
registered to a specific address, so when
you make a 999 or 112 call from your
phone number, that’s the address the
emergency services will see. If you use
your BT Cloud Voice service at a different
address, the registered address does not
automatically change. So if your work
location changes let your BT Cloud Voice
service administrator know as they might
also need to change your registered
address.
You might not be able to make 999 or
112 calls when there’s a power or
network failure or if using the service
through an app on a mobile device.
NEED
HELP?
EMERGENCY
CALLS.
If you have any problems setting
up or using your BT IP Phone,
contact the IP Comms Service
Hub on 0800 389 0537.
Set up
Got everything? 3
Phone Installation
Connecting the base station 4
Connecting the charger cradle 5
Putting batteries into the handset 5
Charging the handset 5
Checking the battery charge 6
Provisioning your BT Cloud Voice service 6
Getting to know your phone
The base station 7
The handset 8
The LCD screen 9
Icon instructions 10
Shortcuts 10
Basic operations
Checking the system status 11
Registering your handset 12
Turning the handset on/off 12
Locking/unlocking the keypad 12
Switching silent mode on/off 12
Basic call features
Making calls 13
Answering calls 13
Call transfer 14
Configuring handsets and lines 15
General information 16

3
This guide will tell you everything you need to know about your phone. To get started
follow the simple instructions in this user guide or use the quick start guide that came
with your phone. It’s quick and simple.
SET UP.
The following items are included in your W52P package
• Base Station
• Handset
• Charge Cradle
• 2 Power Adapters
• 2 Rechargeable Batteries
• Ethernet Cable
• 1 Belt Clip
• Quick Start Guide
Got everything?

4
Connecting the base station.
PHONE INSTALLATION.
There are two options for power and network connection of the base station. Your
system administrator will let you know which one to use.
AC power
To connect the AC power you need to:
1. Connect the DC plug on the power adapter to the DC5V port on the base station
then connect the other end of the power adapter into an electrical power outlet.
2. Connect the Ethernet cable (included) between the Internet port on the base
station and the one in your network or the switch/hub device port.
Power over Ethernet (PoE)
Using the Ethernet cable (included), you can power your base station from a PoE-
compliant (IEEE 802.3af) switch or hub.
Simply connect the Ethernet cable between the Internet port on the base station and
an available port on the in-line power switch/hub.
Note:
If in-line power is provided, you
don’t need to connect the AC
adapter. Make sure the switch/hub
is PoE compliant.
Important! Don’t remove the
power and network supplying the
base station while it is updating
firmware and configurations.

5
PHONE INSTALLATION.
Connecting the charger cradle. • Connect the DC plug on the power adapter to the DC5V port on the charger cradle.
• Then connect the other end of the power adapter into an electrical power outlet.
Putting batteries into the
handset.
• Open the battery cover.
• Then insert the batteries in the correct polarity.
• Now close the battery cover.
Charging the handset. Once you’ve set up the handset and charger cradle, put the handset in the
charger cradle.
The original handset included in the W52P package is pre-registered to the base
station. As soon as it’s charged, it’s ready for use.

6
PHONE INSTALLATION.
Checking the battery charge. The handset batteries take 6 hours to fully charge. To check the battery charge, see
the top right-hand corner of the LCD screen:
Charging Status Icon
Fully Charged
75% Charged
50% Charged
25% Charged
10% Charged
Almost Flat
Provisioning your BT Cloud Voice
service.
When all connections are made, your BT W52P DECT Phone is pre-loaded with
everything it needs to automatically provision the BT Cloud Voice service
automatically.
1. When the phone is connected to the network port giving it network access,
it’ll carry out a series of firmware updates (you’ll need to allow it time to do this).
2. Once complete, the phone will now show the line number against a line key.
Note:
If the handset doesn’t provision
contact the IP Comms Service Hub
on 0800 389 0537 for help.

7
The base station.
PHONE INSTALLATION.
Once the W52P base station has started up successfully and the handset is registered
to the base station, all LEDs on the base station will illuminate green in sequence..
Item Description
1Paging Key
Helps you to find a misplaced handset.
Toggles through the registration mode.
Resets the base station to its factory settings.
2Registration LED
Tells you which mode the base station is in:
• Flashes green quickly when the base station is in paging mode.
• Flashes green slowly when the base station is in registration mode.
• Lights up solid green when there’s at least one handset registered to the base station.
3Network Status LED
Tells you the network status:
• Flashes green slowly when the network is unavailable.
• Lights up solid green when the network is available.
4Power Indicator LED
Tells you the power status of the base station:
• Flashes green slowly when the base station is during the firmware upgrading process.
• Flashes green slowly when the base station is in the resetting process.
• Illuminates solid green when the base station is powered on.

8
GETTING TO KNOW YOUR PHONE.
The handset. The main hardware components of the W52H handset are the LCD screen and
the keypad.
Hardware component instructions of the W52H handset are:
Item Description
Earpiece Gives you incoming sound during the call.
LCD Screen Shows call information, handset status icons,
prompt messages and so on.
Soft Keys Label automatically to identify their context-
sensitive features.
Speakerphone Key
Switches between the earpiece and speakerphone
modes.
Also answers incoming calls.
Headset Connector Connects a headset.
Off-hook Key
Answers an incoming call.
Enters the redial call list.
Places a call.
Keypad Provides digits, letters and special characters in
context-sensitive applications.
Star Key Enters the star symbol.
Switches the silent mode on or off.
Redirect Key Transfers a call to another person.
Microphone Picks up outgoing sound during earpiece and
hands-free calls.
Mute Key Toggles the mute feature on or off.
Pound Key
Enters the pound symbol.
Locks or unlocks the handset keypad.
Switches the input method.
On-hook Key/
Power key
Long presses in the menu screen to return to the
idle screen.
Long presses to turn the handset on or off when the
handset is idle.
Cancels actions or ends a call.
Rejects an incoming call.
Message Key Tells you about a new voicemail or a missed call.
Takes you to your voicemail or the missed call list.
Move the cursor.
Act as shortcuts.
Scroll through the displaying information.
Move the cursor.
Act as shortcuts.
Adjust the ringer volume.
Switch the values.
Confirms actions or enters the main menu.
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9
GETTING TO KNOW YOUR PHONE.
The LCD screen is split into three parts: status line, text line and soft key line.
The status line shows:
• When on hook (idle) —the signal strength indicator, internal handset number and
battery status.
• When off hook — the line ID.
The text line shows:
• When on hook (idle) — the handset name, time and date, caller information when
receiving an incoming call and prompt messages.
• When off hook —the dialled digits.
The soft key line shows:
• When on hook (idle) — the History and Line.
• When off hook — the various terms according to the context of the specific
feature.
The signal strength:
The strength of your reception signal between the base station and handset may
display as:
Weak to strong:
No reception:
The idle screen may be shown as below:
Status Line
Text Line
Soft Key
The LCD screen.

10
GETTING TO KNOW YOUR PHONE.
Icon instructions.
Shortcuts.
Icons appearing on the LCD screen are described in the following table:
If you’re in a hurry you can quickly access features using the shortcut keys without
having to scroll through the menu. Just use these shortcut keys to get to the
frequently used features of your handset when the handset is idle:
Press to see your call history.
Press to check the line status.
Press to make an internal call.
Press to get to the directory.
Press to turn down the ringer volume.
Press to turn up the ringer volume.
Anonymous Call
Anonymous Call Rejection
Missed Call
Voicemail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Normal Call
Conference Call