Cisco TelePresence SX10 Service manual

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Collaboration Endpoint software version 9.12
APRIL 2020
Administrator guide
for Cisco TelePresence SX10 Quick Set
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices


D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Table of contents
Introduction....................................................................................................................... 4
User documentation and software ....................................................................................... 5
What’s new in CE9................................................................................................................ 6
SX10 Quick Set at a glance................................................................................................. 42
Power On and Off ............................................................................................................... 43
LED indicators ..................................................................................................................... 45
How to administer the video conferencing device ............................................................. 46
Configuration .................................................................................................................. 50
User administration ..............................................................................................................51
Change the device passphrase .......................................................................................... 52
Restrict the access to the Settings menu........................................................................... 53
Device configuration ........................................................................................................... 54
Add a sign in banner ........................................................................................................... 55
Add a welcome banner....................................................................................................... 56
Manage the service certificates of the device ................................................................... 57
Manage the lists of trusted certificate authorities - CAs.................................................... 58
Set up secure audit logging ................................................................................................ 62
Delete CUCM trust lists....................................................................................................... 63
Change the persistency mode............................................................................................ 64
Set up ad hoc multipoint conferences................................................................................ 65
Set up Intelligent Proximity for content sharing .................................................................. 67
Adjust the video quality to call rate ratio............................................................................. 72
Add a custom wallpaper ..................................................................................................... 73
Choose a ringtone and set the ringtone volume .................................................................74
Manage the Favorites list .................................................................................................... 75
Set up accessibility features............................................................................................... 76
Provisioning of product specific configurations from CUCM.............................................. 77
Peripherals...................................................................................................................... 79
Extend the number of input sources................................................................................... 80
Information about displays.................................................................................................. 81
Connect the Touch 10 controller ........................................................................................ 82
Connect the ISDN Link........................................................................................................ 85
Maintenance ................................................................................................................... 86
Upgrade the device software ............................................................................................. 87
Add option keys .................................................................................................................. 89
Device status ...................................................................................................................... 90
Run diagnostics................................................................................................................... 91
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup and configuration of
the video conferencing device.
Our main objective with this Administrator guide is to
address your goals and needs. Please let us know how
well we succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
► https://www.cisco.com/go/sx-docs
How to use this guide
The top menu bar and the entries in the Table of contents
are all hyperlinks. You can click on them to go to the topic.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices
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D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Download log files............................................................................................................... 92
Create a remote support user ............................................................................................ 93
Backup and restore configurations and custom elements ................................................. 94
CUCM provisioning of custom elements ............................................................................ 95
TMS provisioning of custom elements................................................................................ 96
Revert to the previously used software image ................................................................... 97
Factory reset the video conferencing device ..................................................................... 98
Factory reset Cisco Touch 10 ............................................................................................101
Factory reset Cisco TelePresence Touch 10.................................................................... 102
Capture user interface screenshots ................................................................................. 103
Device settings ............................................................................................................. 104
Overview of the device settings ....................................................................................... 105
Audio settings ....................................................................................................................110
CallHistory settings ............................................................................................................113
Cameras settings...............................................................................................................114
Conference settings ..........................................................................................................116
FacilityService settings ..................................................................................................... 120
H323 settings.....................................................................................................................121
HttpClient settings .............................................................................................................124
HttpFeedback settings...................................................................................................... 125
Logging settings ............................................................................................................... 126
Network settings............................................................................................................... 128
NetworkServices settings................................................................................................. 136
Peripherals settings .......................................................................................................... 143
Phonebook settings .......................................................................................................... 145
Provisioning settings..........................................................................................................147
Proximity settings.............................................................................................................. 150
RoomReset settings.......................................................................................................... 152
RTP settings...................................................................................................................... 153
Security settings ............................................................................................................... 154
SerialPort settings............................................................................................................. 157
SIP settings....................................................................................................................... 158
Standby settings ............................................................................................................... 163
SystemUnit settings.......................................................................................................... 165
Time settings .................................................................................................................... 166
UserInterface settings....................................................................................................... 169
UserManagement settings.................................................................................................175
Video settings ....................................................................................................................179
Experimental settings ....................................................................................................... 186
Appendices................................................................................................................... 187
How to use the remote control and the on-screen user interface ................................... 188
How to use Touch 10 ........................................................................................................ 189
Set up remote monitoring ................................................................................................. 190
Access call information and answer a call while using the web interface.........................191
Place a call using the web interface ................................................................................. 192
Share content using the web interface............................................................................. 194
Local layout control........................................................................................................... 195
Control a local camera...................................................................................................... 196
Control a far end camera .................................................................................................. 197
Packet loss resilience - ClearPath.................................................................................... 198
Customize the video conferencing device's Touch 10 user interface.............................. 199
Remove default buttons from the user interface .............................................................. 201
Sending HTTP(S) requests .............................................................................................. 202
Manage startup scripts ..................................................................................................... 203
Access the device’s XML files ......................................................................................... 204
Execute API commands and configurations from the web interface ............................... 205
About Ethernet ports......................................................................................................... 206
Serial interface.................................................................................................................. 207
Open TCP Ports................................................................................................................ 208
HTTPFeedback address from TMS................................................................................... 209
Link an on-premises registered device to Cisco Webex Edge for Devices ......................210
Register a device to the Cisco Webex cloud service ........................................................211
Supported RFCs ................................................................................................................212
Technical specification.......................................................................................................213
User documentation on the Cisco web site.......................................................................215
Cisco contacts ...................................................................................................................216
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices
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D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Chapter 1
Introduction
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Products covered in this guide
• Cisco TelePresence SX10 Quick Set
User documentation
This guide provides you with the information required to
administrate the video conferencing device.
The guide primarily addresses capabilities and
configurations of on-premise registered devices (CUCM,
VCS), but a sub-set of the capabilities and configurations
also applies to devices that are registered to our cloud
service (Cisco Webex).
Refer to the ► User documentation on the Cisco web site
appendix for more information about the guides for this
product.
Documentation on the Cisco web site
Visit the Cisco web site regularly for updated versions of
the guides:
► https://www.cisco.com/go/sx-docs
Documentation for cloud registered devices
For more information about devices that are registered to
the Cisco Webex cloud service, visit:
► https://help.webex.com
Cisco Project Workplace
Explore the Cisco Project Workplace to find inspiration
and guidelines when preparing an office or meeting room
for video conferencing:
► https://www.cisco.com/go/projectworkplace
Software
Download software for the endpoint from the Cisco web
site:
► https://software.cisco.com/download/home
We recommend reading the Software release notes
(CE9):
► https://www.cisco.com/c/en/us/support/
collaboration-endpoints/telepresence-quick-set-
series/tsd-products-support-series-home.html
Converting to CE software
Before upgrading from TC software to CE software,
it is important to consider the upgrade requirements;
otherwise upgrading to CE software can leave you
with a non-functional deployment that requires you to
downgrade.
Refer to the software release notes, and the
► Upgrade the device software chapter.
User documentation and software
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
This chapter provides an overview of the new and changed
device settings (configurations), and the new features and
improvements in the Cisco Collaboration Endpoint software
version 9 (CE9) compared to CE8.
The following Webex products are new in CE9:
• CE9.0 - RoomKit
• CE9.1 - CodecPlus, and Room55
• CE9.2 - Room70
• CE9.4 - CodecPro, Room70G2, and Room55Dual
• CE9.6 - Room Kit Mini
• CE9.8 - Board 55/55S, Board 70/70S, and Board 85S
• CE9.12 - Desk Pro
For more details, we recommend reading the Software release
notes:
► https://www.cisco.com/c/en/us/support/collaboration-
endpoints/telepresence-quick-set-series/tsd-products-support-
series-home.html
What’s new in CE9
New features and improvements in CE9.12
New products
• Cisco Webex Room USB
• Cisco Webex Desk Pro
DX Series renamed to Desk Series
The new Desk Series contains the DX70, DX80, and
Desk Pro products.
Support for using Room Kit Mini with
Samsung Flip (Room Kit Mini)
The Room Kit Mini can be connected with a Samsung
Flip device to get a touch interface. Then, you can
also use the whiteboard feature. You can easily switch
between the Samsung Flip and the Room Kit Mini user
interfaces by pressing the Flip button.
One-way whiteboard sharing in-call (Boards)
You can now share the whiteboard while in-call.
To initiate this, click the Home button followed by
the Whiteboard button. Enter Editing mode and the
sharing will begin. To stop the whiteboard sharing,
press the Done button, followed by Stop sharing.
Note that the whiteboard share is one-way. Only
the device sharing the whiteboard can draw on the
whiteboard. Remote participants can only observe.
Webex Join support for Personal Meeting
Room IDs (All Products)
The Webex Join button now supports dialing Personal
Meeting Room (PMR) IDs. You can address them by
entering the full URL or a short path (i.e., username.
sitename); as well as, by entering the meeting
number.
PMRs from your recent calls list will be suggested as
you type.
HTTP proxy support for Webex Edge for
Devices (All products)
HTTP Proxy support has been enhanced to include
devices linked to Webex Edge for Devices.
Webx Edge for Devices can select the HTTP Proxy
services for the HttpClient, HttpFeedback, and/or the
WebEngine.
If so enabled, all HTTP requests to the Webex
Cloud will use the configured HTTP Proxy. However,
regardless of the Proxy Mode, the device will never
communicate with the Cisco Unified Communication
Manager (CUCM), MRA (CUCM via Expressway), or
TMS (phonebook) via proxy.
In addition, the following new settings allow you to
enable/disable use of the HTTP Proxy:
• HttpClient UseHttpProxy
• HttpFeedback UseHttpProxy
• WebEngine UseHttpProxy
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
In-call touch forwarding (Boards)
Touch forwarding has been enabled for use while in-call
and can be activated and deactivated using a floating
toolbar.
Hide Proximity notifications (All products)
You can now hide the Proximity notifications. This
includes the Proximity icon that is visible on-screen when
someone is paired with Proximity and the notification that
appears when someone has just paired.
This can be configured via the API or the web interface of
the device, or it can be provisioned (e.g., via TMS).
Hide scheduled meeting titles (All products)
A setting has been added to hide/show the scheduled
meeting titles. When hidden, the words “Scheduled
meeting” will be displayed instead of the meeting
information.
Increased manual zoom range
(Room Kit Mini, Room Kit and Room 55)
The manual zoom range is increased from 2x (Room Kit
Mini)/ 3x (Room Kit, Room 55) to 5x. The automatic best
overview or speaker track zoom range is not changed.
Improvements for the Call Control page in the
web interface of the device (All products)
• On a SpeakerTrack-enabled device, a button can be
used to alter the current SpeakerTrack status. Click
the button to disable or enable SpeakerTrack.
• The Mute button will correctly reflect the mute status
of the microphones.
• When a preset is selected and accepted by the video
device, it will be highlighted in blue. This includes
selection from other devices, such as the Touch 10
controller. Note that preset highlighting and detection
occurs only if the Camera Positions window is open.
• On devices where PresenterTrack is configured, it can
be enabled from the Camera Positions window.
• For cases where the main video consists of a
composited image of more than one input source, the
DefaultMainVideo source will be displayed. By default,
this is the main camera. This requires the remote
monitoring option key.
• Regarding the display of directory entries, recent
calls, and favorite entries, the maximum number that
can be displayed at one time is increased from 50 to
100. The search field can be used to narrow down the
list.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
New features and improvements in CE9.10
Webex Edge for Devices (All products)
Devices running CE9.10 are ready for Webex Edge for
Devices. You can use Webex Edge for Devices to link your
on-premises devices to the Cisco Webex cloud service.
This gives you access to select cloud features, while
your registration, device management, calling, and media
services remain on-premises. You can manage cloud
services and get device diagnostics from them in Webex
Control Hub.
You need the Device Connector tool to get started. Read
the Release Notes on Webex Help Center to find out
when the tool is available.
Easier to join Webex meetings (All products)
We have added a Join Webex button in the user interface.
The button is shown by default.
The Join Webex button allows users to join meetings
by entering the meeting number without a domain.
This information is available in the Webex email invite.
The infrastructure must allow calls to be routed to
*@webex.com.
New procedure for defining a password policy
All products)
In earlier CE software versions, the password policy was
defined using the systemtools securitysettings command.
This command has now been replaced by configurations
( UserManagement PasswordPolicy * ). Some of the
previous restrictions are discontinued.
When upgrading a device from an earlier CE software
version, the values previously stored through the
systemtools securitysettings command are preserved.
The ones that are no longer reflected by configurations
are deleted. The previous defaults were all 0, so on
upgrade, if no changes had been made, the new defaults
are also all 0.
SNMP is switched off by default (All products)
SNMP (Simple Network Management Protocol) is
switched off by default. Also, we no longer provide a
default community name.
When upgrading a device from an earlier CE software
version, the values that were previously stored are
preserved.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
New features and improvements in CE9.9
Updates to the UI Extensions editor
(All products)
The In-room control editor has been renamed to UI
Extensions editor to reflect the additional features that
are available. You can launch the editor by going to
Integration> UI Extension Editor on the web interface. In
addition, the editor’s UI has been updated.
For more information, see the Customization guide for
CE9.9 at ►https://www.cisco.com/go/in-room-control-
docs
Web apps (Boards)
You can use the UI Extensions editor to create web apps.
This way you can access apps such as Jira, Miro, Office
365, and Google docs directly from a board.
Digital signage
(Codec Pro, Codec Plus, Room Kit, Room Kit Mini, Room 55, Room 55D,
Room 70, Room 70 G2, Boards)
Digital signage allows you to display custom content,
such as company news, building maps, or emergency
information, when the device is in half-wake mode.
Users can interact with the signage content only on
Webex Boards.
Fetch branding images and custom wallpaper
from an external URL (All products)
You can use the xCommand UserInterface Branding
Fetch API command to download branding images or a
custom wallpaper from an external URL.
Custom wallpaper is not available for Webex Boards.
Changes to the Network Settings menu
(All products)
The Network connection page on the device’s user
interface has changed. First you see an overview of the
current network set-up, then you can open the Ethernet
or Wi-Fi settings if you want to change them. A few
settings, which were not available from the GUI before,
are now added.
Changes to the ultrasound settings (All products)
All products now has the same default value for the Audio
Ultrasound MaxVolume setting. Also the volume range is
aligned between the different products. Product specific
differences are handled internally and no longer reflected
in the range of values and the default value. We have not
made any changes to the sound level that is played out
from a device.
TLS configuration changes (All products)
For security reasons we have made some changes to
the TLS configuration on HTTPS client, syslog, and SIP
connections:
• You must explicitly turn off certificate verification if you
don’t want to perform a certificate check. By default,
certificates are checked on all TLS connections.
• The minimum TLS version is increased from version
1.0 to 1.1 (exceptions for CUCM and SIP, which still
allow version 1.0). Also note that the Webex cloud is
using TLS version 1.2.
• You can configure certificate verification for
provisioning, phone book, and other HTTP servers
separately. The former NetworkServices HTTPS
VerifyServerCertificate setting, which covered all
these server types, are replaced by three settings:
Provisioning TLSVerify, Phonebook Server [1] TlsVerify,
and HTTPFeedback TlsVerify.
• You can configure certificate verification for external
logging (both audit logging and regular logging).
• For SIP, the certificates are verified against the
Custom CA list, which is uploaded to the device
manually using the web interface or API. For other
connections, the certificates are verified against either
the Pre-installed CA list on the device, or the Custom
CA list.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction

D15330.18 SX10 Administrator Guide CE9.12, APRIL 2020. www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Updates to whiteboarding and annotations
(Boards)
• Create, edit, and move stickies on your whiteboard
and annotations.
• Choose between three different pen sizes when
whiteboarding and annotating.
• Create copies of whiteboards and annotations. The
whiteboard or annotated snapshot of a presentation is
stored in the Whiteboard menu. You can go back to it
and continue work on the copy as you would on any
other whiteboard or snapshot.
Wired touch redirect (Boards)
Touch redirect enables you to control your laptop from a
Webex Board screen. You must connect the laptop to the
Webex Board with an HDMI cable (wired sharing) and a
USB-C cable.
Touch redirect only works outside of call.
This feature is only available on the second generation of
boards (Webex Board 55S, 70S, and 85S).
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices

Introduction