Cisco CTS 1000 - TelePresence System 1000 Video... Instruction Manual

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CiscoTelePresence SystemAdministration
Guide
May, 2011
CTS Software Release 1.7.x
Text Part Number: OL-21845-01

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Cisco TelePresence System Administration Guide

© 2011 Cisco Systems, Inc. All rights reserved.

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CONTENTS
What’s in This Guide i
What’s New i
Before You Begin i
Document Organization iv
Related Documents v
Obtaining Documentation and Submitting a Service Request vii
Using the Cisco TelePresence System Administration Interface 1-1
Contents 1-1
Overview 1-1
System Status 1-2
System Status Window 1-3
Device Status Indicators 1-3
Determining Device Status Using theTroubleshooting Interface 1-4
Cisco Unified Communications Manager Status 1-5
In a Call Indicator 1-5
Navigation 1-5
Administration Window Header 1-7
ContentArea 1-7
Typing and Selecting Information in Fields 1-7
Validating Information in Fields 1-7
Validating Information in Windows 1-7
Accessing Online Help 1-8
Navigating Online Help 1-8
Accessing this Administration Guide From Online Help 1-9
Where to Go Next 1-9
Device Information 2-1
Contents 2-1
Accessing the Device Information Window 2-1
Device Information Fields 2-3
Hardware/Software Versions 2-5

Contents
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System Information and Status Tabs 2-5
System Information Details 2-5
Status Details 2-8
Time Since Last Update 2-11
Microphone Status 2-11
Where to Go Next 2-12
Configuring the Cisco TelePresence System 3-1
Contents 3-1
First Time Setup Wizard for the CTS 500 32” 3-1
First Time Setup for All OtherCTS Models 3-2
Loading CTS Administration Software 3-2
Logging In To the Cisco TelePresence System Administration Interface Directly 3-3
Configuring a Static IP Address for Networks That Do Not Use DHCP 3-4
Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-4
Configuring a Static IP Address Using Command-Line Interface Commands 3-6
Command Example 3-6
Configuring an Alternate TFTP Server (Optional) 3-7
Configuring Your System After Initial Bootup 3-7
IP Settings 3-8
Viewing IP Settings 3-9
Network Settings 3-11
Operational VLAN ID 3-11
Administrative VLAN ID 3-12
Syslog Address 3-12
Cisco Unified Communications Manager Settings 3-12
Related Information 3-14
Address Book 3-14
Telephony Settings 3-15
SNMP Settings 3-17
Related Information 3-18
System Settings 3-19
Troubleshooting Your Configuration 3-21
Upgrading CTS Codec Firmware 3-24
Managing Passwords 3-25

Contents
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Resetting Your CTS Codec Password 3-25
Restoring Connectivity to the Codec 3-26
Where to Go Next 3-27
Troubleshooting the CTS 500 4-1
Contents 4-1
Managing CTS 500 Hardware Setup 4-2
Managing Displays 4-3
Selecting the Light Level 4-3
Adjusting Your Display 4-4
Troubleshooting Displays 4-6
Related Information 4-6
Testing Cameras 4-6
Testing the CTS 500 Camera 4-7
Troubleshooting Cameras 4-21
Related Information 4-21
Testing Speakers 4-22
Testing the Speakers 4-22
Troubleshooting Speakers 4-23
Related Information 4-23
Testing Microphones 4-24
Testing Microphones on the CTS 500 4-24
Troubleshooting Microphones 4-25
Related Information 4-26
Testing Presentation Devices 4-26
Checking External Presentation Devices 4-27
Checking the Test Pattern 4-28
Checking the VGA 4-29
Checking the Document Camera 4-30
Resetting the Projector 4-31
Troubleshooting Presentation Devices 4-31
Related Information 4-33
Testing Other Devices 4-33
Auxiliary Control Unit 4-34
Auxiliary LCD Displays 4-35
Shroud Light 4-35
Digital Media Player 4-36
Troubleshooting Other Devices 4-38

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Related Information 4-39
Managing Log Files 4-39
Sysop Log 4-39
Log Files 4-40
SIP Messages 4-41
Generate Detailed Message Reports 4-42
Related SIP Messages 4-42
Navigating Long Lists 4-43
Related Information 4-44
Testing Audio 4-44
Related Information 4-44
Testing the Network Connection 4-45
Related Information 4-45
Managing Configuration Issues 4-45
Related Information 4-46
Initiating System Restart 4-47
Troubleshooting Video QualitySettings 4-47
Troubleshooting Network Cabling 4-48
CTS 500 32” Troubleshooting 4-49
Where to Go Next 4-49
Troubleshooting the CTS 500 32” 5-1
Adjusting the Camera 5-2
Testing the Display 5-2
Verifying Speaker Function 5-3
Verifying Microphone Function 5-4
Testing the Light Fixture 5-5
Testing Digital Media Player Audio 5-5
Troubleshooting the CTS 500 32” 5-6
Where to Go Next 5-7
Troubleshooting the CTS 1000 6-1
Contents 6-1
Managing CTS 1000 Hardware Setup 6-2
Managing Displays 6-3

Contents
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Selecting the Light Level 6-4
Adjusting Your Display 6-5
Troubleshooting Displays 6-6
Related Information 6-6
Testing Cameras 6-6
Testing the CTS 1000 Camera 6-7
Understanding Camera Setup Choices for Room Lighting 6-17
Troubleshooting Cameras 6-18
Related Information 6-18
Testing Speakers 6-18
Testing the Speakers 6-18
Troubleshooting Speakers 6-19
Related Information 6-20
Testing Microphones 6-20
Testing the CTS 1000 Microphone 6-20
Troubleshooting the CTS 1000 Microphone 6-21
Related Information 6-22
Testing the External Presentation Display 6-22
Testing Presentation Devices 6-22
Checking the Test Pattern 6-24
Checking the VGA 6-24
Checking the Document Camera 6-25
Resetting the Projector 6-25
Troubleshooting Presentation Devices 6-25
Related Information 6-27
Testing Other Devices 6-27
Auxiliary Control Unit 6-27
Digital Media Player 6-28
Troubleshooting Other Devices 6-29
Related Information 6-29
Managing Log Files 6-30
Sysop Log 6-30
Log Files 6-30
SIP Messages 6-32
Generate Detailed Message Reports 6-32
Related SIP Messages 6-33

Contents
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Navigating Long Lists 6-34
Related Information 6-34
Testing Audio 6-35
Related Information 6-35
Testing the Network Connection 6-35
Related Information 6-36
Managing Configuration Issues 6-36
Related Information 6-37
Initiating System Restart 6-37
Troubleshooting Video QualitySettings 6-37
Troubleshooting Network Cabling 6-38
Where to Go Next 6-39
Troubleshooting the CTS 1100 7-1
Contents 7-1
Managing CTS 1100 Hardware Setup 7-2
Managing Displays 7-3
Selecting the Light Level 7-4
Adjusting Your Display 7-4
Troubleshooting Displays 7-5
Related Information 7-6
Testing Cameras 7-6
Testing the CTS 1100 Camera 7-6
Understanding Camera Setup Choices for Room Lighting 7-17
Troubleshooting Cameras 7-18
Related Information 7-18
Testing Speakers 7-19
Testing the Speakers 7-19
Troubleshooting Speakers 7-19
Related Information 7-20
Testing Microphones 7-20
Testing Microphones on the CTS 1100 7-20
Troubleshooting Microphones 7-21
Related Information 7-22
Testing the External Presentation Display 7-22
Testing Presentation Devices 7-23

Contents
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Checking the Test Pattern 7-24
Checking the VGA 7-24
Checking the Document Camera 7-25
Resetting the Projector 7-25
Troubleshooting Presentation Devices 7-25
Related Information 7-27
Testing Other Devices 7-28
Auxiliary Control Unit 7-28
CTS 1100 Light 7-28
Digital Media Player 7-29
Troubleshooting Other Devices 7-30
Related Information 7-31
Managing Log Files 7-32
Sysop Log 7-32
Log Files 7-32
SIP Messages 7-34
Generate Detailed Message Reports 7-34
Related SIP Messages 7-35
Navigating Long Lists 7-36
Related Information 7-36
Testing Audio 7-37
Related Information 7-37
Testing the Network Connection 7-37
Related Information 7-38
Managing Configuration Issues 7-38
Related Information 7-39
Initiating System Restart 7-39
Troubleshooting Video QualitySettings 7-39
Troubleshooting Network Cabling 7-40
Where to Go Next 7-41
Troubleshooting the CTS 1300 8-1
Contents 8-1
Managing CTS 1300 Hardware Setup 8-2
Configuring the CTS 1300 Table 8-3
Managing Displays 8-5

Contents
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Selecting the Light Level 8-5
Adjusting Your Display 8-6
Troubleshooting Displays 8-7
Related Information 8-7
Testing Cameras 8-7
Testing the CTS 1300 Cameras 8-8
Configuring the CTS 1300 for Use With a Conference Room Table 8-12
Arranging the Seat Alignment Guides 8-45
Understanding Camera Setup Choices for Room Lighting 8-47
Troubleshooting Cameras 8-47
Related Information 8-48
Testing Speakers 8-48
Testing the Speakers 8-48
Troubleshooting Speakers 8-49
Related Information 8-50
Testing Microphones 8-50
Testing Microphones on the CTS 1300 8-50
Troubleshooting Microphones 8-52
Related Information 8-53
Testing the External Presentation Display 8-53
Testing Presentation Devices 8-54
Checking the Test Pattern 8-55
Checking the VGA 8-56
Resetting the Projector 8-56
Troubleshooting Presentation Devices 8-56
Related Information 8-58
Testing Other Devices 8-59
Auxiliary Control Unit 8-59
Verifying CTS 1300 Light Function 8-60
Digital Media Player 8-60
Troubleshooting Other Devices 8-61
Related Information 8-62
Managing Log Files 8-62
Sysop Log 8-62
Log Files 8-63
SIP Messages 8-65
Generate Detailed Message Reports 8-65

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Related SIP Messages 8-65
Navigating Long Lists 8-67
Related Information 8-67
Testing Audio 8-67
Related Information 8-68
Testing the Network Connection 8-68
Related Information 8-68
Managing Configuration Issues 8-68
Related Information 8-69
Initiating System Restart 8-69
Troubleshooting Video QualitySettings 8-70
Troubleshooting Network Cabling 8-71
Where to Go Next 8-72
Troubleshooting the CTS 3000 and CTS 3200 9-1
Contents 9-1
Managing CTS 3000 and CTS 3200 Hardware Setup 9-2
Managing Displays 9-3
Selecting the Light Level 9-4
Adjusting Your Display 9-5
Troubleshooting Displays 9-6
Related Information 9-6
Testing Cameras 9-7
Testing the CTS 3000 and CTS 3200 Cameras 9-7
Troubleshooting Cameras 9-14
Related Information 9-15
Testing Speakers 9-15
Testing the Speakers 9-15
Troubleshooting Speakers 9-16
Related Information 9-16
Testing Microphones 9-17
Testing Microphones on the CTS 3000 9-17
Testing Microphones on the CTS 3200 9-18
Troubleshooting Microphones 9-20
Related Information 9-21
Testing the External Presentation Display 9-21

Contents
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Testing Presentation Devices 9-23
Checking the Test Pattern 9-24
Checking the VGA 9-25
Checking the Document Camera 9-25
Testing the Projector 9-25
Troubleshooting Presentation Devices 9-33
Related Information 9-35
Testing Other Devices 9-36
Auxiliary Control Unit 9-37
Digital Media Player 9-37
Troubleshooting Other Devices 9-38
Related Information 9-39
Managing Log Files 9-39
Sysop Log 9-39
Log Files 9-39
SIP Messages 9-41
Generate Detailed Message Reports 9-42
Related SIP Messages 9-42
Navigating Long Lists 9-43
Related Information 9-43
Testing Audio 9-44
Related Information 9-44
Testing the Network Connection 9-44
Related Information 9-45
Managing Configuration Issues 9-46
Related Information 9-46
Initiating System Restart 9-47
Troubleshooting Video QualitySettings 9-47
Troubleshooting Network Cabling 9-48
Where to Go Next 9-49
Troubleshooting the CTS 3010 and CTS 3210 10-1
Contents 10-1
Managing CTS 3010 and CTS 3210 Hardware Setup 10-2
Managing Displays 10-3
Selecting the Light Level 10-4
Adjusting Your Display 10-5

Contents
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Troubleshooting Displays 10-6
Related Information 10-6
Testing Cameras 10-7
Testing the CTS 3010 and CTS 3210 Cameras 10-7
Starting the Software Setup 10-7
Adjusting the Zoom 10-9
Focusing the Camera 10-12
Attaching the Camera Hood Assembly 10-14
Troubleshooting Cameras 10-16
Related Information 10-16
Testing Speakers 10-17
Testing the Speakers 10-17
Troubleshooting Speakers 10-17
Related Information 10-18
Testing Microphones 10-19
Testing Microphones on the CTS 3010 and CTS 3210 10-19
Troubleshooting Microphones 10-21
Related Information 10-22
Testing the External Presentation Display 10-22
Testing Presentation Devices 10-23
Checking the Test Pattern 10-25
Troubleshooting the Presentation Display 10-25
Checking the VGA 10-27
Troubleshooting Presentation Devices 10-28
Related Information 10-30
Testing Other Devices 10-30
Auxiliary Control Unit 10-31
Digital Media Player 10-31
Troubleshooting Other Devices 10-32
Related Information 10-33
Managing Log Files 10-33
Sysop Log 10-33
Log Files 10-34
SIP Messages 10-35
Generate Detailed Message Reports 10-36
Related SIP Messages 10-36

Contents
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Navigating Long Lists 10-37
Related Information 10-38
Testing Audio 10-38
Related Information 10-38
Testing the Network Connection 10-39
Related Information 10-39
Managing Configuration Issues 10-39
Related Information 10-40
Initiating System Restart 10-40
Troubleshooting Video QualitySettings 10-41
Troubleshooting Network Cabling 10-41
Where to Go Next 10-43
Monitoring the Cisco TelePresence System 11-1
Contents 11-1
CallStatistics 11-2
Network Statistics 11-5
Where to Go Next 11-7
Satellite Licenses for the Cisco TelePresence System A-1
Contents A-1
Cisco TelePresence overSatellite Networks A-1
Supported CTS Devices A-2
Supported CTS Software A-2
Supported Satellite Bandwidth A-2
Satellite Security A-2
Ordering a Satellite License A-3
Loading a Satellite License A-3
Identifying the CTS Satellite Endpoints A-4
Enabling the Satellite Feature A-4
G LOSSARY
I NDEX

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What’s in This Guide
Revised: May, 2011, OL-21845-01
This preface describes the purpose, audience, organization, and conventions of the Cisco TelePresence
System Administration Guide and provides information about new features and how to obtain related
documentation.
This preface describes the following topics:
• What’s New, page i
• Before You Begin, page i
• Document Organization, page iv
• Related Documents, page v
• Obtaining Documentation and Submitting a Service Request, page vii
What’s New
For a complete list of features for this release, see the following documentation on Cisco.com:
• Release Notes for Cisco TelePresence System
• Cisco TelePresence System Software Feature Guide
For supported software compatibility across all releases, see the following documentation:
• Cisco TelePresence Administration Software Compatibility
Before You Begin
Before beginning the tasks in this guide, verify the following:
• Web Browser Support, page ii
• CTS Assembly and Wiring, page ii
• CTS Software Download, page ii
• DHCP Connectivity, page iii
• Unified Communications Manager and MIDlets Download, page iii
• Cisco Unified IP Phone Requirements, page iii

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What’s in This Guide
• MAC Address, page iv
• Laptop Screen Resolution, page iv
Web Browser Support
Cisco administration interfaces are supported on Internet Explorer (IE) version 6 (recommended).
CTS Assembly and Wiring
Make sure your CTS is properly assembled and wired according to the guidelines in the
Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and
Upgrade Guides for your system on Cisco.com:
• Product Support > TelePresence > TelePresence Immersive Endpoints
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
CTS Software Download
Make sure you have downloaded supported CTS software. Navigate to your CTS device on Cisco.com.
1. Navigate to your device:
• Product Support > TelePresence > TelePresence Immersive Endpoints
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System
1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2)
2. Select software and choose whether to download now or add it to your cart. For example:

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What’s in This Guide
CTS.1-7-2-1-2R-K9.P1.sbn 
Release Date: 09/MAY/2011 
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300, CTS3000,
CTS3010, CTS3200 and CTS3210 
Size: 45240.42 KB (46326180 bytes)
DHCP Connectivity
Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
DHCP by default.
Unified Communications Manager and MIDlets Download
Make sure that Cisco Unified CM is running and is using supported software for your release. For
complete Cisco TelePresence software compatibility information, see the software support matrix on the
Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html
Note To enable all available features on your CTS Cisco Unified IP phone, you must download and configure
MIDlets. The supported MIDlet version is embedded in the software files that are available when you
click Download Software on the Cisco Unified Communications Manager Support page at the following
URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control >
Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications
Manager Version x.x > Unified Communications Manager/CallManager Device Packages.
Check the following:
• The Cisco TelePresence device name in Cisco Unified CM follows the following format: The
characters “SEP” followed by the device MAC address. Assign the hostname so that it is resolvable
by Domain Name System (DNS), for example:
MAC address: “ 00:0D:D1:23:45:A1 “
Cisco TelePresence Host Name: “ SEP000DD12345A1 “
Note DNS (domain) is optional.
Cisco Unified IP Phone Requirements
Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit license:
• —5 units for the Cisco Unified IP Phone [phone]
• —6 units for the Cisco TelePresence unit.
• CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line.

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What’s in This Guide
Note For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgrade your Cisco Unified IP Phone to version 8.5(3) or a later release.

See the Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
Configure the Cisco Unified IP phone as follows:
1. If option 150 of DHCP is enabled—Alternative TFTP=NO
2. If you use manual entry—Alternative TFTP=YES
For more information about the Cisco Unified IP Phone [phone] series, refer to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html
MAC Address
Make sure the MAC address of the device you are installing is known or available:
• The MAC address comprises a unique 12-character hexadecimal number that identifies a
Cisco Unified IP phone or other hardware device.
• Locate the MAC address number on a label on the back of the Cisco TelePresence system primary
codec (for example, 000B6A409C405). Cisco Unified CM makes the MAC address a required field
for Cisco Unified IP phone device configuration.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Cisco Unified CM fields, do not use spaces or dashes, and
do not include any other characters that may precede the MAC address on the label.
Laptop Screen Resolution
For best results, Cisco recommends that you change the screen resolution to 1024 x 768.
Document Organization
Information about using the Cisco TelePresence System Administration interface is provided in the
following chapters:
• Chapter 1, “Using the Cisco TelePresence System Administration Interface”
• Chapter 2, “Device Information”
• Chapter 3, “Configuring the Cisco TelePresence System”
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 500 32””
• Chapter 6, “Troubleshooting the CTS 1000”

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What’s in This Guide
• Chapter 7, “Troubleshooting the CTS 1100”
• Chapter 8, “Troubleshooting the CTS 1300”
• Chapter 9, “Troubleshooting the CTS 3000 and CTS 3200”
• Chapter 10, “Troubleshooting the CTS 3010 and CTS 3210”
• Chapter 11, “Monitoring the Cisco TelePresence System”
• Appendix A, “Satellite Licenses for the Cisco TelePresence System”
• Glossary
• Index
Related Documents
Related Topic Document Title
How to navigate to Cisco TelePresence System
(CTS) hardware and software documentation,
including information about CTS devices.
• Cisco.com
Products > TelePresence
CTS platform hardware installation and
maintenance documentation. • Product Support > TelePresence > TelePresence Immersive
Endpoints
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
CTS Administration and User Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
• Products > TelePresence > TelePresence Immersive Endpoints >
TelePresence System > Cisco TelePresence Administration
Software
http://www.cisco.com/en/US/products/ps8332/tsd_products_
support_series_home.html
Cisco TelePresence administration software
download page. • Download Software Select a Product page on Cisco.com:
http://www.cisco.com/cisco/software/navigator.html
Describes new features and open and closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
Cisco Unified CM installation with the
Cisco TelePresence System. • Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System

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What’s in This Guide
CTS platform hardware installation and
maintenance documentation. • Product Support > TelePresence > TelePresence Immersive Endpoints
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
CTS Administration and User Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
• Products > TelePresence > TelePresence Immersive Endpoints >
TelePresence System > Cisco TelePresence Administration
Software
http://www.cisco.com/en/US/products/ps8332/tsd_products_
support_series_home.html
Cisco TelePresence administration software
download page. • Download Software Select a Product page on Cisco.com:
http://www.cisco.com/cisco/software/navigator.html
Describes new features and open and closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
Cisco Unified CM installation with the
Cisco TelePresence System. • Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System