Cisco CTS 1000 - TelePresence System 1000 Video... Instruction Manual

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CiscoTelePresence SystemAdministration
Guide
May, 2011
CTS Software Release 1.7.x
Text Part Number: OL-21845-01

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Cisco TelePresence System Administration Guide

© 2011 Cisco Systems, Inc. All rights reserved.

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CONTENTS
What’s in This Guide i
What’s New i
Before You Begin i
Document Organization iv
Related Documents v
Obtaining Documentation and Submitting a Service Request vii
Using the Cisco TelePresence System Administration Interface 1-1
Contents 1-1
Overview 1-1
System Status 1-2
System Status Window 1-3
Device Status Indicators 1-3
Determining Device Status Using theTroubleshooting Interface 1-4
Cisco Unified Communications Manager Status 1-5
In a Call Indicator 1-5
Navigation 1-5
Administration Window Header 1-7
ContentArea 1-7
Typing and Selecting Information in Fields 1-7
Validating Information in Fields 1-7
Validating Information in Windows 1-7
Accessing Online Help 1-8
Navigating Online Help 1-8
Accessing this Administration Guide From Online Help 1-9
Where to Go Next 1-9
Device Information 2-1
Contents 2-1
Accessing the Device Information Window 2-1
Device Information Fields 2-3
Hardware/Software Versions 2-5

Contents
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System Information and Status Tabs 2-5
System Information Details 2-5
Status Details 2-8
Time Since Last Update 2-11
Microphone Status 2-11
Where to Go Next 2-12
Configuring the Cisco TelePresence System 3-1
Contents 3-1
First Time Setup Wizard for the CTS 500 32” 3-1
First Time Setup for All OtherCTS Models 3-2
Loading CTS Administration Software 3-2
Logging In To the Cisco TelePresence System Administration Interface Directly 3-3
Configuring a Static IP Address for Networks That Do Not Use DHCP 3-4
Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-4
Configuring a Static IP Address Using Command-Line Interface Commands 3-6
Command Example 3-6
Configuring an Alternate TFTP Server (Optional) 3-7
Configuring Your System After Initial Bootup 3-7
IP Settings 3-8
Viewing IP Settings 3-9
Network Settings 3-11
Operational VLAN ID 3-11
Administrative VLAN ID 3-12
Syslog Address 3-12
Cisco Unified Communications Manager Settings 3-12
Related Information 3-14
Address Book 3-14
Telephony Settings 3-15
SNMP Settings 3-17
Related Information 3-18
System Settings 3-19
Troubleshooting Your Configuration 3-21
Upgrading CTS Codec Firmware 3-24
Managing Passwords 3-25

Contents
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Resetting Your CTS Codec Password 3-25
Restoring Connectivity to the Codec 3-26
Where to Go Next 3-27
Troubleshooting the CTS 500 4-1
Contents 4-1
Managing CTS 500 Hardware Setup 4-2
Managing Displays 4-3
Selecting the Light Level 4-3
Adjusting Your Display 4-4
Troubleshooting Displays 4-6
Related Information 4-6
Testing Cameras 4-6
Testing the CTS 500 Camera 4-7
Troubleshooting Cameras 4-21
Related Information 4-21
Testing Speakers 4-22
Testing the Speakers 4-22
Troubleshooting Speakers 4-23
Related Information 4-23
Testing Microphones 4-24
Testing Microphones on the CTS 500 4-24
Troubleshooting Microphones 4-25
Related Information 4-26
Testing Presentation Devices 4-26
Checking External Presentation Devices 4-27
Checking the Test Pattern 4-28
Checking the VGA 4-29
Checking the Document Camera 4-30
Resetting the Projector 4-31
Troubleshooting Presentation Devices 4-31
Related Information 4-33
Testing Other Devices 4-33
Auxiliary Control Unit 4-34
Auxiliary LCD Displays 4-35
Shroud Light 4-35
Digital Media Player 4-36
Troubleshooting Other Devices 4-38

Contents
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Related Information 4-39
Managing Log Files 4-39
Sysop Log 4-39
Log Files 4-40
SIP Messages 4-41
Generate Detailed Message Reports 4-42
Related SIP Messages 4-42
Navigating Long Lists 4-43
Related Information 4-44
Testing Audio 4-44
Related Information 4-44
Testing the Network Connection 4-45
Related Information 4-45
Managing Configuration Issues 4-45
Related Information 4-46
Initiating System Restart 4-47
Troubleshooting Video QualitySettings 4-47
Troubleshooting Network Cabling 4-48
CTS 500 32” Troubleshooting 4-49
Where to Go Next 4-49
Troubleshooting the CTS 500 32” 5-1
Adjusting the Camera 5-2
Testing the Display 5-2
Verifying Speaker Function 5-3
Verifying Microphone Function 5-4
Testing the Light Fixture 5-5
Testing Digital Media Player Audio 5-5
Troubleshooting the CTS 500 32” 5-6
Where to Go Next 5-7
Troubleshooting the CTS 1000 6-1
Contents 6-1
Managing CTS 1000 Hardware Setup 6-2
Managing Displays 6-3

Contents
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Selecting the Light Level 6-4
Adjusting Your Display 6-5
Troubleshooting Displays 6-6
Related Information 6-6
Testing Cameras 6-6
Testing the CTS 1000 Camera 6-7
Understanding Camera Setup Choices for Room Lighting 6-17
Troubleshooting Cameras 6-18
Related Information 6-18
Testing Speakers 6-18
Testing the Speakers 6-18
Troubleshooting Speakers 6-19
Related Information 6-20
Testing Microphones 6-20
Testing the CTS 1000 Microphone 6-20
Troubleshooting the CTS 1000 Microphone 6-21
Related Information 6-22
Testing the External Presentation Display 6-22
Testing Presentation Devices 6-22
Checking the Test Pattern 6-24
Checking the VGA 6-24
Checking the Document Camera 6-25
Resetting the Projector 6-25
Troubleshooting Presentation Devices 6-25
Related Information 6-27
Testing Other Devices 6-27
Auxiliary Control Unit 6-27
Digital Media Player 6-28
Troubleshooting Other Devices 6-29
Related Information 6-29
Managing Log Files 6-30
Sysop Log 6-30
Log Files 6-30
SIP Messages 6-32
Generate Detailed Message Reports 6-32
Related SIP Messages 6-33

Contents
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Navigating Long Lists 6-34
Related Information 6-34
Testing Audio 6-35
Related Information 6-35
Testing the Network Connection 6-35
Related Information 6-36
Managing Configuration Issues 6-36
Related Information 6-37
Initiating System Restart 6-37
Troubleshooting Video QualitySettings 6-37
Troubleshooting Network Cabling 6-38
Where to Go Next 6-39
Troubleshooting the CTS 1100 7-1
Contents 7-1
Managing CTS 1100 Hardware Setup 7-2
Managing Displays 7-3
Selecting the Light Level 7-4
Adjusting Your Display 7-4
Troubleshooting Displays 7-5
Related Information 7-6
Testing Cameras 7-6
Testing the CTS 1100 Camera 7-6
Understanding Camera Setup Choices for Room Lighting 7-17
Troubleshooting Cameras 7-18
Related Information 7-18
Testing Speakers 7-19
Testing the Speakers 7-19
Troubleshooting Speakers 7-19
Related Information 7-20
Testing Microphones 7-20
Testing Microphones on the CTS 1100 7-20
Troubleshooting Microphones 7-21
Related Information 7-22
Testing the External Presentation Display 7-22
Testing Presentation Devices 7-23

Contents
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Checking the Test Pattern 7-24
Checking the VGA 7-24
Checking the Document Camera 7-25
Resetting the Projector 7-25
Troubleshooting Presentation Devices 7-25
Related Information 7-27
Testing Other Devices 7-28
Auxiliary Control Unit 7-28
CTS 1100 Light 7-28
Digital Media Player 7-29
Troubleshooting Other Devices 7-30
Related Information 7-31
Managing Log Files 7-32
Sysop Log 7-32
Log Files 7-32
SIP Messages 7-34
Generate Detailed Message Reports 7-34
Related SIP Messages 7-35
Navigating Long Lists 7-36
Related Information 7-36
Testing Audio 7-37
Related Information 7-37
Testing the Network Connection 7-37
Related Information 7-38
Managing Configuration Issues 7-38
Related Information 7-39
Initiating System Restart 7-39
Troubleshooting Video QualitySettings 7-39
Troubleshooting Network Cabling 7-40
Where to Go Next 7-41
Troubleshooting the CTS 1300 8-1
Contents 8-1
Managing CTS 1300 Hardware Setup 8-2
Configuring the CTS 1300 Table 8-3
Managing Displays 8-5

Contents
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Selecting the Light Level 8-5
Adjusting Your Display 8-6
Troubleshooting Displays 8-7
Related Information 8-7
Testing Cameras 8-7
Testing the CTS 1300 Cameras 8-8
Configuring the CTS 1300 for Use With a Conference Room Table 8-12
Arranging the Seat Alignment Guides 8-45
Understanding Camera Setup Choices for Room Lighting 8-47
Troubleshooting Cameras 8-47
Related Information 8-48
Testing Speakers 8-48
Testing the Speakers 8-48
Troubleshooting Speakers 8-49
Related Information 8-50
Testing Microphones 8-50
Testing Microphones on the CTS 1300 8-50
Troubleshooting Microphones 8-52
Related Information 8-53
Testing the External Presentation Display 8-53
Testing Presentation Devices 8-54
Checking the Test Pattern 8-55
Checking the VGA 8-56
Resetting the Projector 8-56
Troubleshooting Presentation Devices 8-56
Related Information 8-58
Testing Other Devices 8-59
Auxiliary Control Unit 8-59
Verifying CTS 1300 Light Function 8-60
Digital Media Player 8-60
Troubleshooting Other Devices 8-61
Related Information 8-62
Managing Log Files 8-62
Sysop Log 8-62
Log Files 8-63
SIP Messages 8-65
Generate Detailed Message Reports 8-65