Cisco Small Business SPA514G User manual

Vodafone One Net
Cisco SPA 514G IP phone user guide

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Content
Chapter 1 –Getting started.......................................................................................................................................................................................4
Important information.............................................................................................................................................................................................4
Supported features...................................................................................................................................................................................................4
Safety instructions.....................................................................................................................................................................................................4
Installing your phone.........................................................................................................................................................................................4
Throwing your phone away ..........................................................................................................................................................................4
Welcome to Vodafone One Net.......................................................................................................................................................................5
Introduction to the Cisco 514G IP phone..................................................................................................................................................5
Looking after your phone...............................................................................................................................................................................6
Understanding your phone’s lines and buttons....................................................................................................................................6
Your phone features explained ..................................................................................................................................................................6
Soft key buttons....................................................................................................................................................................................................8
Using the keypad and menu buttons.....................................................................................................................................................9
Entering numbers and text in fields...............................................................................................................................................................9
Deleting characters..........................................................................................................................................................................................10
Using phone hardware and accessories..................................................................................................................................................10
Using the speakerphone..............................................................................................................................................................................10
Using wired and wireless headsets.......................................................................................................................................................10
Switching between the handset, headset and speakerphone during a call.............................................................11
Chapter 2 –Installing your Cisco SPA 514G IP phone ........................................................................................................................12
Installing your phone............................................................................................................................................................................................12
Before you start........................................................................................................................................................................................................12
Connecting the handset.....................................................................................................................................................................................12
IP phone connections....................................................................................................................................................................................12
Attaching the desk stand...................................................................................................................................................................................13
Mounting the phone to the wall ...................................................................................................................................................................13
MB100 wall mount kit....................................................................................................................................................................................13
Chapter 3 –Using basic phone functions.....................................................................................................................................................16
Making and answering calls .............................................................................................................................................................................16
Adjusting call volume and muting...............................................................................................................................................................17
Adjusting the call volume............................................................................................................................................................................17
Using mute ............................................................................................................................................................................................................17
Putting a call on hold............................................................................................................................................................................................17
Resuming a call.........................................................................................................................................................................................................17
Ending a call................................................................................................................................................................................................................17
Transferring calls......................................................................................................................................................................................................18
Making an assisted call transfer ..............................................................................................................................................................18
Making an unassisted (blind) transfer .................................................................................................................................................18
Redialling.......................................................................................................................................................................................................................18
Viewing and returning missed calls............................................................................................................................................................18
Returning a missed call.................................................................................................................................................................................18
Viewing a list of missed calls.....................................................................................................................................................................19
Turning the missed calls shortcut on and off ......................................................................................................................................19
Call forwarding..........................................................................................................................................................................................................19
Forwarding all calls to a single number.............................................................................................................................................20
Forwarding calls when your phone’s busy ......................................................................................................................................20
Forwarding calls when you don’t answer.........................................................................................................................................20
Delaying Call forwarding when you don’t answer......................................................................................................................20
Ending Call forwarding options ...............................................................................................................................................................20
Setting Do not disturb..........................................................................................................................................................................................21

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Using Call pickup.....................................................................................................................................................................................................21
Group call pickup functions in two ways:......................................................................................................................................................21
Making an Ad-hoc conference call .............................................................................................................................................................22
Using the phone directories.............................................................................................................................................................................22
Using your personal directory..................................................................................................................................................................22
Using the Vodafone One Net directory (when available)......................................................................................................24
Using the call history lists..................................................................................................................................................................................24
Viewing call history lists................................................................................................................................................................................24
Calling from the call history lists ............................................................................................................................................................24
Deleting an entry from the call history lists....................................................................................................................................25
Saving a call history list number to your personal directory ..............................................................................................25
Accessing voicemail..............................................................................................................................................................................................25
Chapter 4 –Using advanced phone features ............................................................................................................................................26
Setting up privacy and security features.................................................................................................................................................26
Blocking anonymous calls..........................................................................................................................................................................26
Locking your phone........................................................................................................................................................................................26
Creating and using speed dials......................................................................................................................................................................28
Creating speed dials on unused line buttons................................................................................................................................28
Creating numerical speed dials...............................................................................................................................................................28
Customising your LCD screen........................................................................................................................................................................29
Changing the LCD screen contrast.......................................................................................................................................................29
Configuring the phone screen saver....................................................................................................................................................29
Using ringtones.........................................................................................................................................................................................................29
Changing the date and time............................................................................................................................................................................30
Restarting your phone.........................................................................................................................................................................................30
Viewing phone, network and call information.....................................................................................................................................30
Viewing phone information........................................................................................................................................................................30
Viewing network information....................................................................................................................................................................30
Viewing phone line and extension information............................................................................................................................30
Using FAC codes ......................................................................................................................................................................................................31
Breakout Code ....................................................................................................................................................................................................31
Call forwarding....................................................................................................................................................................................................31
Do not disturb......................................................................................................................................................................................................32
Caller ID....................................................................................................................................................................................................................32
Call pickup..............................................................................................................................................................................................................33

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Chapter 1 –Getting started
Important information
Before using the Cisco SPA 514G for the first time, please make sure you read the instructions on phone
safety and disposal, as well as the setup information in this guide.
Supported features
There are a number of features on the 514G which are not supported with Vodafone One Net but appear
on the user menu.
Safety instructions
You should try to keep your phone away from damp conditions - don’t install the phone in a room with
high humidity (for example, in bathrooms, laundry rooms or damp basements). Also, don’t immerse your
phone in water - and be careful not to spill or pour liquids on it.
Installing your phone
Don’t install your phone in surroundings that are at risk of explosions (in paint shops, for example) and
don’t use the phone in any environment if you smell gas or other potentially explosive fumes.
Don’t use your phone during thunderstorms: lightning striking the power grid may cause electric shocks.
Your Cisco 514G phone is CE and FCC-certified and meets European and US health, safety and
environmental standards. Unauthorised opening, changing or modifying of your phone will invalidate the
warranty and CE and FCC certifications. If the phone malfunctions, please call Vodafone Customer Services
on 191 from a Vodafone One Net phone.
This device is for indoor use only.
Throwing your phone away
This phone is subject to European Directive 2002/96/EC and shouldn’t be disposed of with general
household rubbish.
The separate collection and proper disposal of electrical and electronic devices is to protect human health
and the environment, as well as helping to ensure recycling of re-usable elements.
If you don’t know where or how to dispose of your phone at the end of its life span, contact your local
town or city council, your local waste management provider or Vodafone Customer Services on 191 from
a Vodafone phone.

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Welcome to Vodafone One Net
Vodafone One Net is an innovative, fully-hosted telephony solution that helps you manage your business
calls effectively. It integrates your fixed and mobile phones –and gives you landline numbers on your
mobile - so you’ll never miss a business call.
This guide is designed to introduce you to the Cisco 514G and the features associated with Vodafone One
Net.
Further help and support can be found by calling customer services on 191 from a Vodafone One Net
phone or by logging in to your My account area on vodafone.co.uk.
You can also contact your company administrator who will be able to access and amend certain Vodafone
One Net service settings through the online portal.
Introduction to the Cisco 514G IP phone
The Cisco 514G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice
communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a
handset, headset or speaker.
The Cisco 514G phone is connected to the network through its Ethernet connection. The Cisco 514G
provides an additional Ethernet port that allows a computer to be connected to the network through the
IP phone.
The Cisco 514G has a mono LCD screen, provides up to four telephone extensions and includes the
following features:
2 Ethernet 10/1000 Mbps ports
802.3af power over Ethernet support
AUX port (to attach a Cisco SPA attendant console)
2.5mm stereo headphone jack
Kensington security slot support

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Looking after your phone
To keep your Cisco IP phone as good as new, avoid exposure to excessive heat, sun, cold temperatures
and water. To clean it, use a slightly moistened paper or cloth towel –don’t spray or pour cleaning solution
directly on to the unit.
Understanding your phone’s lines and buttons
Your phone features explained
12 3
4
5
6
7
8
9
11
10
12
1314

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IP phone features
#
Phone feature
Description
1
Handset
Pick up to answer or make calls
2
Message waiting indicator
When this is:
Red: you’ve got a new voicemail message
Flashing red: you’ve got an incoming call
3
LCD screen
Your phone may vary, but the screen typically displays:
Date and time
Line extensions
Soft key options
Startup logo and main screen
4
Line keys
This shows the status of your phone line. Your phone may vary but
typically, when this is:
Green: the line’s idle
Red: the line’s active or in use
Flashing red (slow): the line’s on hold
Flashing red (fast): the line’s ringing
Orange: the line’s unregistered and can’t be used
Flashing orange: the phone isn’t connected to the network
5
Soft key buttons
Press a soft key button to perform the action on the label on the LCD
screen
6
Navigation button
Press in each direction to scroll through items on the
LCD screen
7
Messages button
Press to access voicemail (this must be set up by your Vodafone One
Net administrator first)
8
Hold button
Press to place a call on hold
9
Setup button
Press to access the phone’s menu to set your preferences (e.g. your
directory and speed-dials), access your call history and set up features
like Call forwarding
10
Mute button
Press to turn mute on and off. When the phone’s muted, the button
glows red.
11
Volume button
You can increase and decrease the volume of the handset, headset,
speaker (when the handset is off the hook) or ringer (when the
handset is on the hook)
12
Headset button
Turn the headset on or off. When the headset’s on, the button will glow
green
13
Speaker button
Turn the speaker on or off. When the speaker’s on, the button will glow
green
14
Keypad
Dial phone numbers, enter letters and choose menu items

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Soft key buttons
The phone displays four soft key buttons at a time on the LCD screen. Different soft key buttons will be
displayed depending on the phone screen or menu that’s shown. You can see more soft key buttons by
pressing the ‘more’ soft key when available.
The following table shows some of the typical soft key buttons available on the Cisco 514G (in
alphabetical order). You might not have all of them on your phone, and you may have more buttons that
aren’t listed here. Your phone administrator could also add custom soft key buttons to your phone - such
as speed dials to specific company numbers. Ask your Vodafone One Net administrator for more details.
Soft key button functions
Button
Function
add
Add a new item (e.g. a new directory entry)
alpha
You can enter alphabetic characters in a data entry field
answer
Answer an incoming call
bxfer
Perform an unassisted call transfer. See ‘Making an unassisted (Blind) transfer’
cancel
Go to the previous screen
cfwd
Forward calls when they come through to your phone. See ‘Forwarding calls’
-cfwd
Clear your Call forwarding settings
clear
Delete an entire text/number field
conf
Start a conference call. See ‘Organising a three-way conference call’
confLx
Bring two active calls on your phone into a single conference call
copy
Copy the selected item (e.g. a contact in your address book)
delChr
Delete the last number or letter entered
delete
Delete an entire item (e.g. a number from your call history list)
dial
Call a list of numbers or a number you highlight in a list
dir
Access your personal address book. See ‘Using your personal
address book’
dnd
Do Not Disturb –stops incoming calls from ringing through to your phone. See ‘Turning Do not
disturb on’
-dnd
Clear your Do not disturb settings
edit
Open an item so that you can edit numbers or letters, or enable and disable features
endCall
Disconnect a call
hold
Place a call on hold. See ‘Putting a call on hold’
ignore
Ignore an incoming call
miss
See all your missed calls
next
Move to the next item in a list
num
You can enter numeric characters in a data entry field
option
In some menus, pressing ‘option’ will show a list of pre-set items
paste
Paste the item you copied into a list or field

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play
Play a selected item (e.g. a song or ringtone)
previous
Move to a previous item in a list
redial
See a list of recently dialled numbers. See ‘Redialling’
refresh
Refresh the screen when you’ve changed your settings, or when you want to update information
resume
Resume a call that’s on hold
save
Save any changes you make
select
Select a highlighted item on the LCD screen
view
See more information about a selected item
xfer
Transfer a call to another number. See ‘Transferring calls’
xferLx
Transfer active calls to each other
Using the keypad and menu buttons
Using keypad shortcuts
Get to the menu or sub-menu you want more quickly using keypad shortcuts. For example, to reach the
Call History menu, press the Setup button followed by 3.
Note: Menu layouts and options can change depending on the software release you’re using.
Using the navigation button
Use the navigation buttons to scroll up and down the menu items, then press ‘select’ to choose the
highlighted item.
Entering numbers and text in fields
When you enter numbers and letters on an IP phone, you can use the keypad and/or soft key buttons. In
general, the following guidelines apply:
Use the keypad to enter numbers and characters –press the keys multiple times to choose the
number or letter you need. You can use the following characters:
Key
Characters
1
1 / : \ , ! ; $ ^ |
2
abc2ABC
3
def3DEF
4
ghi4GHI
5
jkl5JKL
6
mno6MNO
7
pqrs7PQRS
8
tuv8TUV
9
wxyz9WXYZ
0
Space 0 ~ ? > ‘ < “
*
. @ * & % [ ] _
# - when input mode
is set to IP
# + - = ( ) { }

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Deleting characters
Use the delChr soft key button to delete the last character entered, or the clear soft key button to remove
the whole entry.
Using phone hardware and accessories
Using the speakerphone
With SPA IP Phones you can use a speakerphone during calls –just press the Speaker button when the
handset’s on or off the hook to start.
Using wired and wireless headsets
The SPA IP phones support headsets from different manufacturers. For the latest supported models,
please call 191 from your Vodafone One Net phone to speak to customer services.
Connecting the headset
Each headset may vary –please read the following instructions, or see the manufacturer’s user guide for
more details.
For wired headsets, connect the 2.5mm connector from the headset into the headset port on the
right side of the IP phone as shown:
Using a headset with an IP phone
Note: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for
your headset for more information.
To use a wired headset, press the Headset button on your phone and dial the number to place a
call. Press the Headset button again to answer an incoming call
To use a headset (such as Jabra or Plantronics), you might need to take the receiver off the hook
before making a call through the headset
For more information, see the manufacturer’s user guide.

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Switching between the handset, headset and speakerphone during a call
You can choose to use your handset, headset or speakerphone during a call, but only one can be used
during each call. You can keep the handset on the hook when you use the speakerphone or headset.
Here’s how to switch between audio options:
Handset to speakerphone –press the Speakerphone button and place the handset back on the hook.
Speakerphone to headset –press the Headset button
Speakerphone to handset –pick up the handset
Headset to speakerphone –press the Speakerphone button

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Chapter 2 –Installing your Cisco SPA 514G IP phone
Installing your phone
Your Cisco 514G phone will have been set up by a Vodafone One Net engineer, so it should already be
correctly installed and working. However, the information within this section of the guide will help you
move a phone to another location or swap it with another device.
Before you start
Before you install your phone, check with your Vodafone One Net administrator (if you have one) that the
network’s ready, read the safety information and make sure you have all the phone parts and user guides
available.
Note: The RJ-11 port marked ‘AUX’ is reserved for connection with the Cisco SPA Attendant Console that
works with the Cisco 514G. It can’t be used as a telephone line port.
Important: Don’t plug a telephone line cord into the port marked ‘AUX’
Connecting the handset
1. Insert the longest end of the coiled phone cord into the back of the phone base in the slot marked
with a phone symbol. This port is labelled #5 on the Cisco 514G IP phone connections image.
2. Insert the short end of the phone cord into the jack at the bottom of the handset (not shown).
IP phone connections

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Number
Feature
1
Auxiliary port - only for use with the Cisco SPA attendant console
2
Power port - insert the power adapter plug here
3
Additional Ethernet port - connect an Ethernet cable to this port to provide network connectivity
to a PC.
4
Switch (Ethernet) port - connect the network cable to this port
5
Phone cord port - Insert one end of the phone cord here and the other into the jack at the bottom
of the handset
Attaching the desk stand
Note: If you want to mount the phone to a wall, you don’t need to attach the desk stand. If you’re also
attaching a Cisco SPA attendant console, you should attach the console before attaching the desk
stand.
1. Match the tabs on the desk stand with the slots on the back of the phone.
2. Slide the bottom tabs into the slots.
3. Lightly press down on the top of the desk stand - it should easily slide into the top slots (don’t
force it).
Mounting the phone to the wall
To mount your IP phone to a wall, you’ll need the MB100 wall mount bracket kit (you’ll need to buy this
separately).
MB100 wall mount kit
1. Align the bracket with the holes in the phone’s base.

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2. Move the bracket so the phone’s Ethernet and handset ports are still accessible when it’s
connected.
3. Push the bracket onto the phone’s base and slide it upwards to lock it in place.
4. Plug in the Ethernet and power cables.

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5. Mount the phone on the wall using screws

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Chapter 3 –Using basic phone functions
This chapter will show you how to use the basic functions of your Cisco SPA 514G IP phone, and includes
the following sections:
Making and answering calls
Adjusting the call volume and muting
Putting a call on hold
Resuming a call
Ending a call
Transferring calls
Redialling
Viewing and returning missed calls
Turning the missed calls shortcut on and off
Call forwarding
Setting Do not disturb
Using Call pickup
Making an Ad-hoc conference call
Using the phone directories
Using the call history lists
Accessing voicemail
Making and answering calls
Note: You might need to include a pre-fix number when you dial an external number - ask your
Vodafone One Net administrator for more details.
Note: Your IP phone will be configured with two lines that represent the same outgoing number,
indicated by the first two green line keys. Each line can hold up to two calls, but only one call may
be connected across both lines at any one time; the other calls will be kept on hold. You can use
the up and down arrow keys to scroll through all calls on the two lines.
To make a call when you are not on a call or holding a call, you can:
Pick up the receiver
Press the Speaker button
Press the Headset button
Press one of the green line keys

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To make a new call when you have one or more calls on hold, you can:
Press the ‘newCall’ soft key. If only one call is on hold for the current line this will place the new
call on the same line, otherwise the other line will be used (provided there are less than two calls
already held on it).
Press an empty green line key to place the call on another line.
To answer a call you can:
Press the flashing red (fast) line key
Press the ‘answer’soft key
If you’re on a call and another call comes in, you can choose one of the following options:
Press the ‘answer’soft key (or the ‘ignore’soft key if you want to ignore the incoming call)
Press the flashing red (fast) line key
If you answer an incoming call when one is already in progress, the call in progress will be put on hold and
the incoming call will come through to you. Regardless of which line the new call comes in on, the line key
for the call placed on hold will slowly flash red.
To return to the first call, press the flashing red line key or choose the call on your phone’s screen using
the up and down arrow keys, then press the ‘resume’soft key.
Adjusting call volume and muting
Adjusting the call volume
To adjust the volume while you’re on a call, use the + and –keys.
If you press the Volume buttons when you’re not on a call, it’ll change how loud the phone rings when a
call comes through.
Using mute
To mute the phone microphone, speaker or headset microphone, press the Mute button on the phone -
the light will turn red when it’s muted. Press the Mute button again to turn them back on.
Putting a call on hold
To put a call on hold, press the Hold button or the ‘hold’ soft key –the line key will slowly flash red.
Resuming a call
To resume a call once you’ve put it on hold, press the flashing red line key or choose the call on your
phone’s screen using the up and down arrow keys, then press the ‘resume’soft key to be connected again.
For multiple calls, all calls will be put on hold except the active call.
Ending a call
Handset –hang up
Speakerphone –press the Speaker button
Headset –either press the Headset button (wired) or put the receiver on the hook (wireless)
Press the ‘endCall’ soft key

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Transferring calls
You can make two types of call transfers:
Assisted –Dial the person you’re transferring to – and speak to them before transferring the call
Unassisted (blind) –Transfer the call without speaking to the person you’re transferring it to
Making an assisted call transfer
1. During a call press ‘xfer.‘and then either:
2. Enter the number you want to transfer the call to, or:
a. Press ‘dir’ and choose a number from your personal or One Net directory.
b. Press ‘dial’ – the call will be put on hold and a new line will be opened to dial the number.
3. Do one of the following:
c. To transfer the call without waiting for the other person to answer, press ‘xfer’ –and hang
up when it starts to ring. If you hang up before it rings, the transfer will fail. If you dial the
wrong number, press the ‘newCall’ button and dial again.
d. To transfer after speaking to the person you’re transferring to, press ‘xfer’ at any time
during the conversation.
To transfer a call to another party who is already on hold, press “xferLx”. If you have more than one call on
hold, you will be presented with a list on screen to select which call to transfer to.
Making an unassisted (blind) transfer
1. Press ‘bxfer’ during a call.
2. Enter the number of the person you want to transfer the call to and press ‘dial’ – the call will then
be transferred.
Redialling
To redial a number:
1. Press ‘redial’ and choose the number you want to call
2. (Optional) Press ‘edit’ to change the details of a particular number (e.g. to add an area code)
3. Lift the handset or press ‘dial’ to choose a number you want to dial automatically
Viewing and returning missed calls
When you miss a call, a notification will be displayed on your IP phone’s LCD screen. You can also turn off
this feature - see ‘Turning the missed calls shortcut on and off’.
Returning a missed call
When the LCD screen shows a missed call, press the ‘lcr’ button to call back
When the LCD screen doesn’t show a missed call, you can return a call from the missed call list
(see ‘Viewing a list of missed calls’). Choose the call you want to return and press ‘dial’.
Note: If the missed call came from an international or external number, you might have to edit the
number before returning it (e.g. to add an area code). Press ‘edit’ and use the soft key buttons and
keypad to amend the number.

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Viewing a list of missed calls
When the LCD screen shows a missed call, press the ‘miss’ soft key to view a list of missed calls
When the LCD screen doesn’t show a missed call:
1. Press the Setup button.
2. Scroll to ‘Call History’ and press ‘select’.
3. Scroll to ‘Missed Calls’ and press ‘select’.
You can then do one of the following:
Press ‘dial’ to return the call
Press ‘edit’ to edit the number before calling, then press ‘dial’
Press ‘delete’ to remove the entry from the missed calls list
Press ‘save’ to save the number to your personal address book
Turning the missed calls shortcut on and off
Choose how missed call notifications appear on your LCD screen - just follow these steps:
1. Press the Setup button.
2. Scroll to ‘Preferences’ and press ‘select’.
3. Scroll to ‘Miss Call Shortcut’.
4. Press the ‘edit’ key followed by the ‘y/n’ key to turn the feature on or off and press the ‘ok’ soft key
followed by ‘save’.
5. Scroll to ‘Miss Call Banner’.
6. Press the ‘edit’ key followed by the ‘y/n’ key to turn the feature on or off and press the ‘ok’ soft key
followed by ‘save’.
Call forwarding
You can forward all calls, forward calls when the phone is busy, or forward unanswered calls.
To forward calls:
1. Press the Setup button.
2. Scroll to ‘Call Forward’ and press ‘select’.
There are different types of Call forwarding –see the following section for more details.

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Forwarding all calls to a single number
1. In the ‘Call Forward’ screen, scroll to ‘CFWD All Number’and press ‘edit’.
2. Enter the number you want to forward all calls to - for example, another extension number or an
external number –or enter ‘121’ to forward calls to voicemail. If you want to forward calls to an
external number, make sure you enter any access or area codes (if applicable).
Note: If you need to enter a URL, press ’alpha’ and then ‘IP’ before you enter the Call forwarding
information.
3. Press ‘ok’and then ‘save’.
Or.
1. Press ‘cfwd’ on the home screen and enter the number you want to forward calls to and press
‘dial’.
2. To clear the ‘all calls forwarded’ setting, press ‘-cfwd’ from the home screen.
Forwarding calls when your phone’s busy
1. In the ‘Call Forward’ screen, scroll to ‘CFWD Busy Number’.
2. Enter the number you want to forward all calls to - for example, another extension number or an
external number –or enter ‘121’ to forward calls to voicemail. If you want to forward calls to an
external number, make sure you enter any access or area codes (if applicable).
3. Press ‘ok’and then ‘save’.
Forwarding calls when you don’t answer
1. In the ‘Call Forward’ screen, scroll to ‘CFWD No Ans Number’.
2. Enter the number you want to forward all calls to - for example, another extension number or an
external number –or enter ‘121’ to forward calls to voicemail. If you want to forward calls to an
external number, make sure you enter any access or area codes (if applicable).
3. Press ‘ok’and then ‘save’.
Delaying Call forwarding when you don’t answer
1. This setting is set by the One Net Application server and cannot be configured on the phone.
Ending Call forwarding options
1. Under ‘Call Forward’, scroll to the relevant call forwarding feature you want to change or remove.
2. Press ‘edit’ followed by ‘clear’.
3. Press ‘ok’ and then ‘save’.