COMPRO IP540 User manual

Network Camera
IP540
IP540P
IP570
IP570P
Model No.
V149-101101

Copyright
© 2010 Compro Technology, Inc. All rights reserved.
Notices
This manual is only intended for the users of Compro IP540, IP540P, IP570, and IP570P network camera,
and is applicable for rmware release 1.499. The camera appears on the cover of this manual is a IP540
which may slightly dier with IP570 in appearance.
Before starting using the camera, please read and follow the steps below to protect your IP camera.
• PleaseplacetheIPcameraonalevelsurfaceandoutofdirectsunshine.
• PleasekeeptheIPcameraindoorsandawayfromwater,dust,humidityormagneticproducts.
• PleasedonotdroptheIPCamerabodytotheoor;itmaycausethedamagetomainparts.
• Pleasedonotdisassembleorremodeltheproduct;itmaycausedamageorre.
• Donotshake,moveordisturbtheIPcamerawhenitisinoperation,assuchactionsmayresultinthe
malfunction of the device.
• PowerotheIPCameraassoonasitisfoundsmokingorsmeltunusual.
• PleasedonotplacetheIPCameraaroundtheheatsources,suchastelevisionormicrowaveoven.
Trademark
Compro Technology and Compro VideoMate are the registered trademarks of Compro
Technology Inc.
Seedonk and Seedonk Messenger are registered trademarks of Seedonk Inc.
All other company and product names mentioned in this document are registered trademarks of the
respective companies.
Restriction
No part of this document may be copied or reproduced in any form or by any means without the prior
written consent of Compro Technology, Inc.
Disclaimer
Compro Technology makes no warranties with respect to this documentation and disclaims any implied
warranties of merchantability, quality, or fitness for any particular purpose. The information in this
document is subject to change without notice. COMPRO reserves the right to make revisions to this
publication without obligation to notify any person or entity of any such changes.
Compro Technology Inc.
www.comprousa.com
Tel. [phone], Fax [phone]
4/F, No.12, Alley 6, Lane 45, Pao Shin Road
Hsintein City, Taipei, Taiwan.
Support e-mail: suppor[email protected]

Contents
Contents
Chapter 1: Product Overview ..................................................................................1-1
Package Contents .......................................................................................1-1
IP540(P) ..............................................................................................1-1
IP570(P) ..............................................................................................1-2
Features.................................................................................................1-3
IP540(P) Full Feature List: .............................................................................1-3
IP570(P) Full Feature List: .............................................................................1-4
ApplicationDiagram.....................................................................................1-5
Camera Layout ..........................................................................................1-6
LEDStatusIndicator .....................................................................................1-7
Chapter 2: Installation.........................................................................................2-1
Connecting the Cables...................................................................................2-1
Connecting Camera Using PoE Feature ...................................................................2-2
Wireless Connection .....................................................................................2-3
Mounting on the Wall or Ceiling..........................................................................2-4
Installing Camera Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Running the iWizard Installer .........................................................................2-6
Installing ComproView ...............................................................................2-12
Chapter 3: Accessing Camera ..................................................................................3-1
Viewing Streaming Video ................................................................................3-1
Accessing via PC Web Browser ...........................................................................3-2
Accessing via iPhone/Smartphone .......................................................................3-5
Accessing via 3GPP Mobile Phone........................................................................3-6
Chapter 4: Live View...........................................................................................4-1
Page Layout - 540(P) .....................................................................................4-1
Page Layout - 570(P) .....................................................................................4-2
Icons on Live View Page..................................................................................4-3
Top Panel ............................................................................................4-3
Left Panel ............................................................................................4-3
Others ...............................................................................................4-4
Voice Communication ...................................................................................4-4
Chapter 5: Conguration ......................................................................................5-1
Main Setup Page ........................................................................................5-1
Video Settings ...........................................................................................5-2
Video Mode ..........................................................................................5-2
Stream Setting .......................................................................................5-2
Camera Settings .........................................................................................5-3
Video Properties......................................................................................5-3
White Balance ........................................................................................5-3
Backlight Compensation..............................................................................5-3
Flickerless ............................................................................................5-3
Exposure Control .....................................................................................5-3
Low Light Behavior ...................................................................................5-3
LEDIndicator.........................................................................................5-3
IR Light Control (IP70 only)............................................................................5-4
Embed Text and Image ...............................................................................5-4
Audio Settings...........................................................................................5-5
User Settings ............................................................................................5-5
Network Settings ........................................................................................5-6
Ethernet .............................................................................................5-6
Wireless ..............................................................................................5-6
NetworkDiagnostic ..................................................................................5-7

Compro IP540(P) / IP570(P)
Advanced ............................................................................................5-7
DDNS ................................................................................................5-7
UPnP.................................................................................................5-7
RTP ..................................................................................................5-7
PTZ Control .............................................................................................5-8
Preset Points .........................................................................................5-8
Patrol Mode ..........................................................................................5-9
Event Setup .............................................................................................5-10
Event Server Setup ...................................................................................5-10
Trigger Setup.........................................................................................5-10
MotionDetectionSetup ..............................................................................5-11
I/O Status ............................................................................................5-11
AudioDetection .....................................................................................5-11
DateSetup ..............................................................................................5-12
Multi-Camera............................................................................................5-12
Chapter 6: Event Viewer .......................................................................................6-1
Chapter 7: Maintenance .......................................................................................7-1
Information .............................................................................................7-1
Log .....................................................................................................7-1
Maintenance ............................................................................................7-1
ResetAllSettingstoDefault ..........................................................................7-2
Firmware Update .....................................................................................7-2
Chapter 8: Troubleshooting ...................................................................................8-1
Initial Hardware / Software Setup ........................................................................8-1
Installation ...........................................................................................8-1
iWizard ..............................................................................................8-1
Hardware wiring check ...............................................................................8-2
ResettotheFactoryDefaultSettings ..................................................................8-3
Trouble with the ActiveX Client ..........................................................................8-4
Remote Viewing via Internet Explorer ....................................................................8-6
DDNSSetup .............................................................................................8-7
Contacting Compro Technical Support ...................................................................8-8
Chapter 9: Technical Specications ............................................................................9-1
Chapter 10: Appendix ....................................................................................... 10-1
IP540(P) New Firmware Feature ........................................................................ 10-1
Active Bandwidth Management .................................................................... 10-1
Network Bandwidth ................................................................................ 10-1
Email Server........................................................................................ 10-1
Recording Setup ................................................................................... 10-2
SMS Notication.................................................................................... 10-3
10XDigitalZoom................................................................................... 10-3
Prole Management: .............................................................................. 10-4
Editable E-mail Subject: ............................................................................ 10-4
Compro Home Security Control Panel ............................................................... 10-4
IP540(P)/IP570(P) Available Video Modes ............................................................... 10-5
List of Figures and Tables............................................................................... 10-6

1-1
Chapter 1: Product Overview
Package Contents
Chapter 1: Product Overview
Package Contents
IP540(P)
Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your
local distributor.
Figure 1-1. IP540(P) Parts list
1IP540(P) Network Camera
2RJ-45 LAN Cable
3Power Adaptor (12V, 2A)
4Power Cable
5Wall mount plate
6InstallationCD
7Quick Start Guide
8Screw for ceiling mount x 3, screw mount x 3, camera pad x4
1
4
7
2
5
8
3
6

1-2
Compro IP540(P) / IP570(P)
IP570(P)
Figure 1-2. IP570(P) Parts list
1IP570(P) Network Camera
2RJ-45 LAN Cable
3Power Adaptor (12V, 2A)
4Power Cable
5Wall mount plate
6InstallationCD
7I/O Expansion Box
8Connection cable for I/O expansion box
9Screw for ceiling mount x 3, screw mount x 3,
camera pad x4
10 Quick Start Guide
Package Contents
1
4
7
10
2
5
8
3
6
9

1-3
Chapter 1: Product Overview
Features
Compro IP540(P) camera series oers an advanced 340-degree panning with 100-degree tilting mechanical
design for continuous movement, ideal for live monitoring locations such as home, warehouse, small
business or restaurant lobby area where there is a need for the camera to follow a person or objects.
IP540(P) Full Feature List
• 1/3”CMOSprogressivescansensor
• Pan,Tilt(Panof340degrees,Tiltof100degrees),2xprecisionzoom
• DayandnightfunctionalitywithmechanicalIRcutlterswitching
• Built-inIRLEDx12
• Supportsreal-timeH.264,MPEG-4andMJPEGcompression(TripleCodec)
• Supportsdualstreamssimultaneously
• Videoframerateisupto30framespersecondat640x480resolution
• Smartmotiondetection
• Two-wayaudiowithbuilt-inMIC(Externalspeakernotincluded)
• SupportsUPnP(Universalplugandplay)
• Supports10/100802.3/Ethernet
• Optional802.11b/g/nWLANupgrademodule
• Supportslocalstorage(microSD/SDHC)
• EasytoinstallwithIPCamWizard
• RemoteMonitoringon3GPPMobile
• Bundledwithapowerful32-channelIPvideomanagementsoftware---ComproView
• OptionalDigitalI/OboxforExternalSensorandAlarm(3In/3Out)
• SupportsPower-over-Ethernet(PoE)on540P
Features

1-4
Compro IP540(P) / IP570(P)
IP570(P) Full Feature List
• 1/4”CMOSprogressivescansensor
• Pan,Tilt(panof340degrees,tiltof100degrees),12xopticalzoomwithautofocus
• DayandnightfunctionalitywithmechanicalIRcutlterswitching
• Built-inIRLEDx12
• Supportsreal-timeH.264,MPEG-4andMJPEGcompression(TripleCodec)
• Supportsdualstreamssimultaneously
• Videoframerateisupto15framespersecondat1280x1024resolution
• Smartmotiondetection
• Two-wayaudiowithbuilt-inMIC(Externalspeakernotincluded)
• SupportsUPnP(Universalplugandplay)
• Supports10/100802.3/Ethernet
• Optional802.11b/g/nWLANupgrademodule
• Supportslocalstorage(microSD/SDHC)
• EasytoInstallwithIPCamWizard
• RemoteMonitoringfrom3GPPMobile
• Bundlewithpowerful32-channelIPvideomanagementsoftware---ComproView
• IncludesDigitalI/OboxforExternalSensorandAlarm(3In/3Out)
• SupportsPower-over-Ethernet(PoE)
IP570(P) Full Feature List

1-5
Chapter 1: Product Overview
Application Diagram
I/O Module
I/O Input
Sensor
I/O Output
Alarm
Wireless
Module
Video
Analytics
32-CH ComproView
iPhone
16-CH WebVUer
3rd-party NAS
3GPP
microSD/SDHC
Local Storage
Audio Input
Audio Output
Internet
Figure 1-3. Application diagram
Application Diagram

1-6
Compro IP540(P) / IP570(P)
Camera Layout
6 9 14131211105
21 43 7 8
Figure 1-4. Front and rear view of IP540(P) and 570(P)
1IRLEDsx6(12intotal)
2Light sensor
3Lens
4IRLEDsx6(12intotal)
5Microphone
6LEDstatusindicator
7USB Wireless adaptor connector
8Power connector
9Ethernet Port
10 I/O box connector
11 Audio Output
12 MicroSD/SDHCcardslot
13 Reset Button
14 Microphone Input
Camera Layout

1-7
Chapter 1: Product Overview
LED Status Indicator
LED Status Indicator
TheLEDstatusindicatorcomprisesablueLEDandaredLED.WhenyouturnonthepowerofIP540(P)camera,
thecamerawillstartbootingprocedure.TheIRLEDsandLEDstatusindicatorwillbelitinthefollowing
patterns:
1. AfewsecondsaftertheIPcamerapowerson,theIRLEDsandLEDstatusindicatorbecomeslit.TheIR
LEDsappearsred.
2. Afterabout5moreseconds,theIRLEDsturnso.
3. Attempting to connect: Establishing connection takes about 60 seconds. After the connection is
established,theblueLEDwillremainlit.
4. Connectionestablished:LEDstatusindicatorremainslitinblue.
5. Connectionfailed:BlueLEDlightashingonando.
Steady (Blue) Blinking (Red) O
Successful connection to the
network
The camera is unable to connect
to the network
The unit is either not working
ortheLEDindicatorhasbeen
turned o.
Table 1-1. LED status
Figure 1-5. IR LEDs (left) and LED status indicator (right)

1-8
Compro IP540(P) / IP570(P)

2-1
Chapter 2: Installtion
Connecting the Cables
Chapter 2: Installation
Connecting the Cables
The picture below shows the basic connection of your IP camera.
Figure 2-1. Connection of cables
1LAN cable from PC to hub/router: IfyourLANcablefromPChasbeenconnectedtotheCable/ADSL
modem, please re-connect it to the Ethernet port of your hub/router.
2Ethernet port on camera: Use the bundled RJ-45 LAN cable to connect the Ethernet port of the IP
camera to the Ethernet port of your hub/router.
3Wireless adaptor (Optional accessory): If you have purchased the Compro USB wireless adaptor for
wireless connection, please plug it into the USB port of IP camera for wireless reception.
4Power: Attach the power adaptor to the camera’s power connector and connect the power plug to a
power outlet.
Caution!
• Thewirelessconnectionportonlysupportsthewirelessadaptorsfrom
Compro;pleasedonotuseotherUSBadaptorsonComproIPcamera.
• PleasedonotrotateyourIPcamerabyhand.Itmaycausethedamage
of the IP camera.

2-2
Compro IP540(P) / IP570(P)
Connecting Camera Using PoE Feature
The illustrations below show how to connect your IP540(P) and IP570(P) camera using PoE feature.
Figure 2-2. Connecting to a PoE-capable LAN switch
Figure 2-3. Connecting to a LAN switch through a midspan
Connecting Camera Using PoE Feature

2-3
Chapter 2: Installtion
Wireless Connection
With the Compro wireless adaptor installed, you can also opt for using the wireless connection. Please keep in
mind that you can only have one active connection at a time, either through LAN or wireless network.
If you connect the IP camera to the Intranet, then the same group of users can share the access of IP
camera. Please also ensure that the wireless adaptor has been securely fastened, or it could lead to unstable
connection.
Caution!
• Theoperationofthewirelessnetworkmaybeinterferedshouldthere
be other 2.4 GHz devices working in the vicinity, e.g. microwave oven,
digital cordless camera, etc. You may experience slow frame rate or
dropsofconnection;insuchsituation,wesuggestyoutrymovingthe
IP camera away from the area or turning o other appliances.
• Sincewirelesscamerascancauseinterferencesontransmission,
you may encounter erratic behaviors when there are more than 10
cameras operating in close proximity.
• Thedefaultwirelessconnectionmethoduses802.11nstandardand
you should experience a stable connection on your camera within 20
meters of the access point. However, your wireless performance may
vary depending on the operating environment, building material, etc.
Wireless Connection

2-4
Compro IP540(P) / IP570(P)
Mounting on the Wall or Ceiling
1Screw the mounting plate into the
mounting surface.
2Secure the IP camera to the ceiling
plate.
3Loosen the screw that xes the trapezoid-
shaped fastening bracket
4Let the two tips of the fastening
bracket slide into its position on the
camera base (as circled).
5Push and hold the bracket to the right and
tighten the screw.
6Use a screwdriver to tighten the screw
on the fastening bracket. Make sure
the bracket holds its position rmly.
Mounting on the Wall or Ceiling

2-5
Chapter 2: Installtion
Installing Camera Software
The software for your camera includes 3 major parts which help you use the IP camera:
1. iWizard Installer and iWizard utility: For quick and convenient setup of your IP camera software/
hardware in steps. Having installed the iWizard, double-click on the iWizard icon on your desktop and
it will start to search the available cameras on your network.
Figure 2-4. iWizard
2. 16-CH WebVUer: This provides Live View and controls via Internet Explorer (ActiveX). The WebVUer
also supports multi-channel management, allowing you to monitor up to 16 cameras simultaneously.
Figure 2-5. 16-CH WebVUer
3. ComproView: A professional PC-based surveillance software that supports up to 32 simultaneously
channels and real-time recording, playback, event alerting and more.
Figure 2-6. 32-CH ComproView
Installing Camera Software

2-6
Compro IP540(P) / IP570(P)
Running the iWizard Installer
Before running Compro software, make sure you have the IP Camera beside you. To install the software, insert
theinstallationCDsuppliedwiththecameraintoyourCD-ROMdrive,andtheiWizardinstallerwillstartand
guide you during the installation process of the hardware and software for your IP camera. You will be asked
to select the displayed language rst. Then please click on [IP Camera Setup] and select the camera you wish
to install, and follow the steps below.
1. The wizard searches for all available
cameras on your local network. Click on
a camera from connected camera list,
and wait until the live video and camera
information are displayed on the right
side. (You can double-check the device
nameandtheMACIDwhichareprinted
on the serial number sticker at the back
of IP camera and on the package). Then,
click [Next].
Figure 2-7. Camera selection
2. Meanwhile, if you see the Windows
Security Alert dialog box during the
search, please choose [Unblock]..
Figure 2-8. Security alert dialog (Windows XP)
3. The default password is admin. We
strongly recommend you enter a new
password to protect your system. (Please
note down your new password) You can
also click [Next] to skip this step and
retain default password.
Figure 2-9. Password setup
Installing Camera Software

2-7
Chapter 2: Installtion
4. Please check the camera name, date
and time setting.
Figure 2-10. Camera conguration
5. When you come to Seedonk setup, you
can choose whether to use Seedonk
P2P service and remotely access your
camera through Seedonk platform.
If you choose [Yes], you may opt for
connecting to a dierent Seedonk
server by pressing the [Advanced
Settings] button, and entering a
dierent server address. (If you enable
Seedonk P2P service, you won’t be able
touseiDDNSservice.) Figure 2-11. Seedonk setup)
Notice!
Seedonk video streams are encrypted end-to-end and most of the
streams are sent through direct channels and don't pass through
Seedonk server, which helps protect user privacy.
6. Select the conguration of your
IP address to obtain IP address
automatically(DHCPmode)ormanually
enter IP address information. Then
choose whether to allow iWizard to
automatically congure your rewall,
congure connection port and the
frequency of your local power. (Note
if you enabled Seedonk P2P service,
you won’t see connection port and
frequency conguration here.) Figure 2-12. Device conguration
Installing Camera Software

2-8
Compro IP540(P) / IP570(P)
7. Select the orientation of your IP camera
in Standard Position or Ceiling Mount.
You can also change the orientation
setting later via the Web client.
Figure 2-13. Orientation conguration
8. (If you are not using wireless connection,
please skip to point 9) If you have
purchased and connected the Compro
wireless adaptor to your IP camera, you
will come to wireless network setup.
Please click[Yes] to connect wirelessly
by default. The wizard will search for
available access points. Then select one
access point.
Figure 2-14. Wireless connection setup
9. The wizard will select an appropriate
encryption method automatically. You
need to input the correct passphrase,
and then select a suitable IP address
conguration in order to continue with
setup. (For Wireless connection only.)
Figure 2-15. Wireless connection setup
Installing Camera Software