
PACK A
PACK A & B
PACK C & D
PACK B
PACK C
PACK D
PACK E
Trouble shooting information
Error
Code
Beeps-
Buzzer alert Protection Situation Solution
000 1 Beep Resetting
Press both up & down buttons at the
same time for 3 seconds. Continue
pressing the buttons until both
columns are in the lowest position.
When control box makes 1 beep
it is conrmed that reset has been
completed and buttons can be
released.
Press both up & down buttons at the same time for
3 seconds. Continue pressing the buttons until both
columns are in the lowest position. When control box
makes 1 beep it is conrmed that reset has been
completed and buttons can be released.
Now the desk is opperational.
E00 No beep Not reset
completely
When reset is required but not fully
reset/completed.
Press both up & down buttons at the same time for
3 seconds. Continue pressing the buttons until both
columns are in the lowest position. When control box
makes 1 beep it is conrmed that reset has been
completed and buttons can be released.
Now the desk is opperational.
E01
3 Beeps
when
operating,
until it has
completely
recovered
Oveuse
protection
Continuous running the frame for 300
seconds
will activate the overheat protection.
The system will recover and after 75 seconds it is
possible to run the frame for 300 seconds again.
If the resting time or the interval time between
operations is too short, the next running time will be
reduced in order to give the system enough time to
cool down.
E02 2 Beeps Unbalance
protection
Difference between 2 motors over
10mm.
Press both up & down buttons at the same time for
3 seconds. Continue pressing the buttons until both
columns are in the lowest position. When control box
makes 1 beep it is conrmed that reset has been
completed and buttons can be released.
Now the desk is opperational.
E03
No Beep,
reverses
40mm no
matter
pressing the
button
Anti-
collision
Detecting the variation in electronic
current motor will stop when
excessive variation detected in a
certain time.
E04
No beep,
reverses
30mm no
matter
pressing the
button
Sensi touch
protection
Detecting if the system has collided
with an object, becoming uneven or
has shifted during operation.
Remove the obstacle and desk will become
opperational again.
E11 5 Beeps
M1 motor
over
current
protection
When the column M1 is overloaded
or internal transmission is jammed. Remove some load from your desk to lower the
current to operate the desk.
If the desk is still not operational, the nut might be
broken or the spindle/bracket might be damaged.
E12 5 Beeps
M2 motor
over
current
protection
When the column M2 is overloaded
or internal transmission is jammed.
E21
No beeps,
screen
ashes E21
No hall
sensor from
M1
Only current is detected, no hall
sensor.
Column is not moving.
Change motor or motor cable.
Press both up & down buttons at the same time for
3 seconds. Continue pressing the buttons until both
columns are in the lowest position. When control box
makes 1 beep it is conrmed that reset has been
completed and buttons can be released.
Now the desk is opperational.
E22
No beeps,
screen
ashes E22
No hall
sensor from
M2
Only current is detected, no hall
sensor.
Column is not moving.
E31 4 Beeps No current
from M1
No current is detected from column
M1.
1 Column is not moving and the other
column slightly shakes. Check if the motor plug is well connected.
E32 4 Beeps No current
from M2
No current is detected from column
M2.
1 Column is not moving and the other
column slightly shakes.