Elo TouchSystems 1937L User manual

Touchmonitor User Guide
1937L 19” LCD Rear-Mount Touchmonitor

Elo TouchSystems
19” LCD REAR-MOUNT Touchmonitor
User Guide
Revision B
P/N E508220
Elo TouchSystems
1-800-ELOTOUCH
www.elotouch.com

Copyright © 2009 Tyco Electronics.All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,
or translated into any language or computer language, in any form or by any means, including, but
not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written
permission of Tyco Electronics.
Disclaimer
The information in this document is subject to change without notice. Tyco Electronics makes no
representations or warranties with respect to the contents hereof, and specifically disclaims any
implied warranties of merchantability or fitness for a particular purpose.Tyco Electronics reserves
the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Tyco Electronics to notify any person of such revisions or changes.
TrademarkAcknowledgments
AccuTouch, CarrollTouch, Elo TouchSystems, IntelliTouch, Tyco Electronics and TE (logo) are
trademarks of the Tyco Electronics group of companies and its licensors. Windows is a trademark
of the Microsoft group of companies. Other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.Tyco Electronics claims no interest in trade-
marks other than its own.

Table of Contents
Chapter 1
Introduction 1
ProductDescription 1
Precautions .................................................................1
Chapter2
Installation and Setup 2
UnpackingYourTouchmonitor ......................................2
InterfaceConnection ...................................................3
PowerRequirements ...................................................3
Product Overview .......................................................4
MainUnit................................................................4
Rear View ............................................................4
Installing theDriver Software .......................................5
InstallingtheSerialTouchDriver (notapplicable
toAcoustic PulseRecognitionmonitor) ..................6
Installing the Serial TouchDriver for Windows 7,
Windows Vista, Windows XP, Windows 2000, ME,
Windows 95/98 and NT4.0 ..............................6
InstallingtheSerialTouchDriver forMS-DOS
and Windows 3.1 ..................................................7
InstallingtheUSBTouchDriver ..............................8
Installing the USB TouchDriver forWindows 7,
Windows Vista, Windows XP, Windows 2000, ME,
and Windows 98 .............................................8
InstallingAPR USBTouchDriverfor
Windows XP ....................................................8
Chapter 3
Operation 9
AboutTouchmonitorAdjustments.................................9
RearPanelControls...............................................10
RemoteOSDButtons(option) .................................10
ControlsandAdjustment..............................................11
OnScreenDisplay(OSD)MenuFunctions .............11
OnScreenDisplay(OSD)Control Options..............12
PresetModes ........................................................13
Power ...................................................................14
Chapter4
Troubleshooting 15
SolutionstoCommonProblems ....................................15
AppendixA
NativeResolution.........................................................16
Appendix B
TouchmonitorSafety ...................................................18
CareandHandling of Your Touchmonitor .....................19
AppendixC
TouchmonitorSpecifications ........................................21
19"LCDTouchmonitor(1937L)Dimensions ............22
Regulatory Information 23
Warranty 26

C H A P T E R
1
INTRODUCTION
Product Description
Your new touchmonitor combines the reliable performance of touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flow of
information between a user and your touchmonitor.
This LCD monitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide
superior display performance.Amaximum resolution of SXGA1280 x 1024 is ideal for displaying
graphics and images. Other outstanding features that enhance this LCD monitor’s performance are
Plug & Play compatibility, and On ScreenDisplay (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit. SeeAppendix B for more information on touchmonitor safety.
1-1

2-2
C H A P T E R
2
INSTALLATION AND SETUP
This chapter discusses how to install your LCDtouchmonitor and how to install the driver software.
Unpacking Your Touchmonitor
Check that the following 7 items are present and in good condition:
LCD monitor Video cable USB cable
Serial cable Brackets Touch Tools CD + Quick Install Guide
(exclude APR model)
*Optional externalDC (power brick)
Power brick and cables: 12V, 4.16A, 50W-R, available at additional cost.
Elo QuickStart
CD
Software

Interface Connection
NOTE: Before connecting the cables to your touchmonitor and PC, be sure that the computer and touchmonitor are
turned off.
1. Connect one end of the power adapter to the monitor and the other end to the connector of the
power cord.
2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB cable
(but not both) to the rear side of the computer and the other end to the LCD monitor. Tighten by
turning the two thumb screws clockwise to ensure proper grounding (USB cable does not have
thumb screws).
3. Connect one end of the video cableto the rear side of computer and the other to the LCDmonitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding.
4. Press the power button on the rear panel to turn the monitor power on.
5. Connect one end of OSD remote control key(option) to the monitor.
Power Requirements
NOTE: This monitor operates at 12V 4A
DC Input:
Plug shape: Tuning Fork Type
Plug polarity: (+) ) (-)
Outside dimension: Ø 5.5 ± Ø.1
Inside dimension: Ø 2.1 ± Ø.1
2-3
32
2
1
Adapter Video Cable Serial Cable USB Cable
5
OSD Remote Control Key
(option)

Product Overview
Main Unit
Rear View
2-4

Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your
computer. Drivers are located on the enclosed CD-ROM for the following operating systems:
• Windows 7
• Windows Vista
• Windows XP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• WindowsNT 4.0
• Windows 3.1
• MS-DOS
Additional drivers and driver information for other operating systems are available on the Elo
TouchSystems web site at www.elotouch.com.
The Elo touchmonitor is plug-and-play compliant. Information on the video capabilities of your
touchmonitor is sent to your video display adapter when Windows starts. If Windows detects
your touchmonitor, follow the instructions on the screen to install a generic plug-and-play monitor.
Refer to the following appropriate section for driver installation instructions.
Dependinguponwhetheryouconnectedthe serialcommunication cableor theUSB
communicationcable, only the serial driverortheUSB driver should be installed.
2-5

Installing the Serial Touch Driver (not applicable to Acoustic
Pulse Recognition monitor)
Installing the Serial Touch Driver for Windows 7, Windows Vista,
Windows XP, Windows 2000, ME, 95/98 and NT4.0.
NOTE: For Windows 2000 and NT4.0 you must have administrator access rights to install the driver.
Make sure the serial connector (RS232) is plugged into the monitor and an open com port on the PC.
1 Insert the Elo CD-ROM in your computer's CD-ROM drive.
2 If theAutoStart feature for your CD-ROM drive is active, the system automatically detects the
CD and starts the setup program.
3 Follow the directions on the screen to complete the driver setup for your version of Windows.
4 If the AutoStart feature is not active:
5 ClickStart>Run.
6 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
7 Click Open, then OK to run EloCd.exe.
8 Follow the directions on the screen to complete the driver setup for your version of Windows.
2-6

Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor in DOS.
To install Windows 3.x and MS-DOS touch driver from Windows 95/98, follow the directions
below:
1 Insert the CD-ROM in your computer’s CD-ROM drive.
2 FromDOS, type d: and press the Enter key to select the CD-ROM (your CD-ROM drive may be
mapped to a different drive letter).
3 Type cd\elodos_w31 to change to the correct directory.
4 Type Install and press Enter to start the installation.
5 Calculate the touchscreen.
2-7

Installing the USB Touch Driver
Installing the USB Touch Driver for Windows 7, Windows Vista, Windows XP,
Windows 2000, ME and Windows 98.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If Windows 98 or Windows 2000 starts theAdd New Hardware Wizard, do the following:
2 Choose Next. Select “Search for the best driver for your device (Recommended)” and choose
Next.
3 When a list of search locations is displayed, place a checkmark on “Specify a location” and use
Browse to select the \EloUSB directory on the Elo CD-ROM.
4 Choose Next. Once the Elo USB touchscreen driver has been detected, choose Next again.
5 You will see several files being copied. Insert your Windows 98 cd if prompted. Choose Finish.
If Windows 98 or Windows 2000 does not start theAdd New Hardware Wizard, do the following:
NOTE: For Windows 2000 you must have administrator access rights to install the driver.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. If theAutoStart feature for your
CD-ROM drive is active, the system automatically detects the CDand starts the setup program.
2 Follow the directions on the screen to complete the driver setup for your version of Windows.
If the AutoStart feature is not active:
1 ClickStart>Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your version of Windows.
Installing APR USB Touch Driver for Windows XP and Windows VISTA
Insert the EloAPR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 3.1 driver setup for your version of
Windows.Do not plug USB cable until software is fully loaded. When finished, plug USB cable and
alignment data is transferred.
NOTE: For the latest driver, go to elotouch.com and download it from the driver download section.
2-8

C H A P T E R
3
OPERATION
About Touchmonitor Adjustments
Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to the touchmonitor to optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, that is 1280 x
1024 at 80k-75 Hz. Use theDisplay control panel in Windows to choose 1280 x 1024 resolution.
Operating in other resolutions will degrade video performance. For further information, please
refer toAppendixA.
All adjustments made to the controls are automatically memorized. This feature saves you from
having to reset the choices every time the touchmonitor is unplugged or powered off and on. If
there is a power failure, the touchmonitor settings will not default to the factory specifications.
3-9

Rear Panel Controls
Control Function
1Menu/Exit Display/exits the On ScreenDisplay (OSD) menus.
2 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item clockwise.
3 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item counter-clockwise.
4Select Selects the adjustment items from the OSDmenus.
5PowerSwitch Switches the power of the monitor.
Remote OSD Buttons(option)
Control Function
1AUTO/SEL Selects the adjustment items from the OSD menus.
2DOWN 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item counter-clockwise.
3UP 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item clockwise.
4MENU Display/exits the On Screen Display (OSD) menus.
3-10
MENU SEL
12345
4
3
2
1
AUTO/SEL DOWN UP MENU

Controls and Adjustment
On Screen Display (OSD) Menu Functions
ToDisplay and Select the OSDFunctions:
1 Press the Menu key to activate the OSDmenu.
2 Use or to move clockwise or counter-clockwise through the menu. Press the Select key, the
parameter will be highlighted when selected.
3 To quit the OSD screen at any time during the operation, press the Menu key. If no keys are
pressed for a short time period, the OSD automatically disappears.
NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds(default).
3-11

On Screen Display (OSD) Control Options
Control Description
Contrast Increases or decreases contrast.
Brightness Increases or decreases brightness.
V-Position Moves the screen up or down.
H-Position Moves the screen left or right.
Recall Defaults Returns the monitor to its default settings.
RGB Press or to select 9300, 6500, 5500, 7500 and USER. Only when
selecting USER you can make adjustments to the R/G/B content.
Press Enter to restore to factory default setting.
Exit Exit the menu.
Sharpness Adjusts the sharpness.
Phase Increases or decreases the snow noise of the image after auto
adjustment is made.
Clock The dot clock is fine-adjusted after auto adjust.
OSD H-Position Moves the OSD position horizontally on the screen.
OSD V-Position Moves the OSD position vertically on the screen.
OSD Time Determines how long (in seconds) the OSD menu waits before
closing automatically after no action has been performed.
Auto-Adjust PressAuto to enable this function. TheAuto-Adjust will automatically
adjust V-Position, H-Position, Clock and Clock-Phase.
OSDLanguage Select from English, French,German, Spanish, and Japanese.
Information Description Indicates the current resolution, H-Frequency and V-Frequency.
3-12

Preset Modes
To reduce the need for adjustment for different modes, the monitor has default setting modes that
are most commonly used as given in the table below. If any of these display modes are detected,
the monitor automatically adjusts the picture size and centering. When no mode is matched, the
user can store their preferred modes in the user modes. The monitor is capable of storing up to 7
user modes. The only condition to store as a user mode is the new display information must have
1 KHz difference for horizontal frequency or 1 Hz for vertical frequency or the sync signal polari-
ties are different from the default modes.
H. Freq. Band Width
Mode Resolution (KHz) (MHz) H V
1 CGA 512 x 247 60 Hz 16.858 11.059 - -
2 CGA 512 x 256 60 Hz 16.158 11.059 + -
3 VGA640 x 350 70 Hz 31.47 28.322 + -
4 VGA720 x 400 70 Hz 31.47 28.322 - +
5 VGA640 x 480 60 Hz 31.47 25.175 - -
6 MAC 640 x 480 66 Hz 35.00 32.24 - -
7 VESA 640 x 480 72 Hz 37.86 31.5 - -
8 VESA 640 x 480 75 Hz 37.50 31.5 - -
9 VESA 800 x 600 56 Hz 35.16 36 + +
10 VESA 800 x 600 60 Hz 37.88 40 + +
11 VESA 800 x 600 75 Hz 46.88 49.5 + +
12 VESA 800 x 600 72 Hz 48.08 50 + +
13 MAC 832 x 624 75 Hz 49.72 57.283 - -
14 VESA 1024 x 768 60 Hz 48.36 65 - -
15 SUN 1024 x 768 65 Hz 52.45 70.49 - -
16 VESA 1024 x 768 70 Hz 56.48 75 - -
17 VESA 1024 x 768 75 Hz 60.02 78.75 + +
18 SXGA 1280 x 1024 60 Hz 64 108 + +
19 SXGA 1280 x 1024 75 Hz 80 135 + +
20 SXGA1152 x 864 75 Hz 67.5 108 + +
21 SXGA 1280 x 960 60 Hz 60 108 + +
3-13

Power
Power
Mode Consumption
On <50W
Sleep <4W
Off <2W
We recommend switching the monitor off when it is not in use for a long time.
NOTE: Complies to VESA Power Management (DPM) standards. To activate the monitor, press any key on the
keyboard or move the mouse or touch the touchscreen. In order for the touchscreen to bring the monitor from
the DPM system, the touchscreen function must be fully operational.
3-14

C HAPT E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem
persists, please contact your local dealer or our service center.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond 1. Check that the monitor’s Power Switch is on.
when turning on the system. 2. Turn off the power and check the monitor’s DC power cord
and signal cable for proper connection.
Characters on the screen are dim Refer to the About Touchmonitor Adjustments section to
adjust the brightness.
The video is blank 1. During operation, the monitor screen may automatically turn
off as a result of the Power Saving feature. Press any key to see
if the screen reappears.
2. Refer to the About Touchmonitor Adjustments section to
adjust the brightness.
Screen flashes when initialized Turn the monitor off then turn it on again.
“Out of Range” display Reconfigure the resolution of your computer to make one of the
monitor’s supported video mode (seeAppendix C).See Appendix A
for more information on resolution.
Touch doesn’t work Make sure the touch cable is securely attached at both ends.
4-15

A-16
A P P E N D I X
A
NATIVE RESOLUTION
The native resolution of a monitor is the resolution level at which the LCD panel is designed to
perform best. For the LCD touchmonitor, the native resolution is 1280 x 1024 for the 19 inch size.
In almost all cases, screen images look best when viewed at their native resolution. You can lower
the resolution setting of a monitor but not increase it.
InputVideo 19" LCD
512 x 247 (CGA) Transforms input format to 1280 x 1024
512 x 256 (CGA) Transforms input format to 1280 x 1024
640 x 480 (VGA) Transforms input format to 1280 x 1024
800 x 600 (SVGA) Transforms input format to 1280 x 1024
1024 x 768 (XGA) Transforms input format to 1280 x 1024
1280 x 1024 (SXGA) Displays inNative Resolution
The native resolution of an LCDis the actual number of pixels horizontally in the LCDby the
number of pixels vertically in the LCD. LCD resolution is usually represented by the following
symbols:
CGA 512 x 247
CGA 512 x 256
VGA 640 x 480
SVGA 800 x 600
XGA 1024 x 768
SXGA 1280 x 1024