Elo TouchSystems 63 Series User manual

Revision B
P/N E403930
www.EloTouch.com
Quick Installation Guide
63 Series
Open Frame Touchscreens

Flush Mount (3263L)
Please refer to the dimensional drawing located in the
resource section of the product page on elotouch.com.
2. Attach bracket “B” to bracket “A” with 2x M4 hex screws
(included), 2 brackets on each side of the display
(total 8 brackets).
3. Attach bracket “C” to bracket “B” loosely with 2x M4 hex
screws (included), 2 brackets on each side of the display
(total 8 brackets).
1. Attach bracket “A” to touchmonitor with 2x M4 hex
screws (included), 2 brackets on each side of the display
(total 8 brackets).

5. Place touchmonitor into enclosure opening from back side,
taking care not to damage the touchscreen glass edge.
4. Adjust depth of brackets “C” such that the faces of the brackets sit below
the touchscreen surface approximately the same distance as the
enclosure thickness. Tighten the screws holding brackets “C”.
6. Secure touchmonitor to enclosure per dimensional drawing,
ensuring monitor is centered in opening. Adjust brackets “C” if glass
is not flush to enclosure. Seal gap between touchscreen glass
and enclosure using silicone, masking off touchscreen to ensure
no silicone leaks onto front of glass.
Gap between touchscreen
and enclosure

Flush Mount (4363L)
Please refer to the dimensional drawing located in the
resource section of the product page on elotouch.com.
1. Install included sealing foam around perimeter of
touchmonitor.
a. Peel back 2-3” of release liner from foam seal.
b. Align exposed end of foam seal with black mylar on
touchmonitor.
c. Gently peel back additional release liner as tape is
pressed into place.
d. Foam seal should not extend off of the edge of black
mylar.
2. Attach bracket “A” to touchmonitor with 2x M4 hex
screws (included), 2 brackets on each side of the
display (total 8 brackets).
3. Attach bracket “C” to interior side of enclosure per
dimensional drawing, 2 brackets on each side of the
display (total 8 brackets).
Black mylar
Sealing foam
installed
Enclosure
(inside view)
Bracket C

6. Place touchmonitor into enclosure opening from
front side. Secure touchmonitor to bracket “B” from
rear with 2x M4 hex screws (included), 2 brackets
on each side of the display (total 8 brackets).
5. Adjust depth of brackets “B” such that the faces of the brackets
sit below the touchscreen surface the same distance as the
monitor mounting thickness. Tighten the screws holding
brackets “B”.
4. Attach bracket “B” to bracket “C” loosely with 2x M4
hex screws (included), 2 brackets on each side of the
display (total 8 brackets).

Rear VESA Mount
A VESA-compliant mounting pattern for M6 screws is provided on the rear of the monitor. Pattern varies for each model.
Drawing is for illustration purposes only. Please refer to the dimensional drawing located in the resource section of the
product page on elotouch.com.
The VESA FDMI-compliant mounting is coded VESA MIS-F.
Power Video Touch OSD
HDMI VGA
OR

Cover Glass Installation
Elo Open Frame PCAP Touchscreens support protective cover
glass. Cover glass must be installed with no air gap to
the Touchscreen glass. Touch Thru mode must be
enabled to use cover glass.
To enable Touch Thru mode:
1. Press the Menu button on the unit’s tethered OSD
Remote.
2. Navigate to Miscellaneous -> Touch -> Touch Thru.
3. Set to “On”.
4. Add cover glass on top of touchscreen.
5. Power cycle the monitor.
If the cover glass is later removed, this feature should be
set to “Off” and the monitor power cycled for the
touchscreen to work correctly.
Problem
Troubleshooting
Monitor
display is dim
Enclosure
Open Frame
Touchscreen
Cover Glass
- Check that there are no loose cable connections.
Monitor image looks strange or is displaying
an "Out of Range" message
- Adjust your computer’s resolution/timing mode to be within the
allowable timing ranges specified for your touchscreen display.
- Use the Auto Adjust function in the OSD.
- Verify your PC has the latest Elo drivers installed.
- Perform the calibration routine provided with the Elo drivers.
- If the OSD buttons or power button does not respond, check to
see if the OSD lock or power lock functions is on.
Touch functionality doesn’t work
- Check to see if the OSD Touch on Sleep function is disabled.
Can’t wake on touch
- Check to see if the OSD Touch Thru function is on.
Only supports two touches at a time
- If the Power Status LED is blinking, the monitor or Computer
Module maybe in Sleep mode. Press any key / move the mouse
/ touch the touchscreen to see if the image reappears.
- Use the OSD to increase the brightness and/or contrast.
Monitor display is blank

© 2022 Elo Touch Solutions, Inc. All rights reserved.
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no
representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a
particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation
of Elo to notify any person ofsuch revisions or changes.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
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written permission of Elo Touch Solutions, Inc.
Eloand the Elo logo are either trademarks or registered trademarks of Elo Touch Solutions,Inc..
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Go to www.elotouch.com/support to download user manual.
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In order to prevent image retention (aka: image sticking,
or image burn-in), please use a dynamically changing
screensaver or turn off the display when not in use.
Note: Image retention is not covered by your warranty.
No touch driver installation needed
Aucune installation de pilote nécessaire tactile
No hay instalaciones de controlador toque necesario
Kein Touch-Treiber-Installationen notwendig
Nessun driver installazioni tocco necessario