Fanvil C62 User manual

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
C62 VoIP Phone User Manual
Corporate Headquarters
Fanvil Technology Co., Ltd
Address: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District,
Bao'An, Shenzhen, 518101 P.R. China
Web Site: www. Fanvil.com
Tel: [phone]
Fax: [phone]

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for the safe
and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supplies may cause
damage to the device, affect the behavior or induce noise.
Before using the external power supply, please be sure it is for use with your power voltage. Incorrect
power voltage may cause fire and damage.
Please do not damage the power cord. If the power cord or plug is damaged, do not use it. This may
cause fire or electric shock.
The power plug should be accessible at all times because this is the only way to remove power from the
device.
Handle the phone carefully. Do not drop it or shake it. Rough handling can cause internal damage.
Do not install the device in direct sunlight. Also do not put the device on carpets or cushions, or other
poorly ventilated locations. This may cause fire or overheating.
Avoid exposure to temperatures above 40℃, below 0℃or high humidity. Avoid wetting the unit with
any liquid.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. If cleaning is
necessary use a soft cloth that has been slightly dampened in a mild soap and water solution.
Do not touch the power cord or network cable during a thunderstorm. There is a slight risk of
electrical shock.
Do not attempt to open the device. Consult your authorized dealer for repair.

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Table of Contents
1INTRODUCING C62 VOIP PHONE.........................................................................................................8
1.1 THANK YOU....................................................................................................................................................8
1.2 BOX CONTENTS ..............................................................................................................................................8
1.3 KEYPAD ..........................................................................................................................................................8
1.4 INPUT/OUTPUT PORTS...................................................................................................................................10
1.5 ICON INTRODUCTION ....................................................................................................................................11
1.6 LED INTRODUCTION ....................................................................................................................................12
1.6.1 Programmable key LEDs for BLF...............................................................................................................12
1.6.2 Programmable key LEDs for Presence........................................................................................................12
1.6.3 Programmable key LEDs for line ................................................................................................................12
1.6.4 Programmable key LEDs for MWI..............................................................................................................12
1.6.5 Power Indication LED (Power Light Enabled)............................................................................................13
1.6.6 Power Indication LED (Power Light Disabled)...........................................................................................13
2INITIAL CONNECTION AND SETTING .............................................................................................13
2.1 CONNECTING THE PHONE..............................................................................................................................13
2.2 NETWORK SETTINGS.....................................................................................................................................14
2.2.1 PPPoE Mode................................................................................................................................................14
2.2.2 Static IP Mode..............................................................................................................................................15
2.2.3 DHCP Mode.................................................................................................................................................16
3BASIC FUNCTIONS.................................................................................................................................17
3.1 MAKING A CALL............................................................................................................................................17
3.1.1 Call Device ..................................................................................................................................................17
3.1.2 Call Methods................................................................................................................................................17
3.2 ANSWERING A CALL......................................................................................................................................17
3.3 DO NOT DISTURB (DND).............................................................................................................................17
3.4 CALL FORWARD ............................................................................................................................................18
3.5 CALL HOLD ..................................................................................................................................................18
3.6 CALL WAITING..............................................................................................................................................18
3.7 CALL WAITING TONE....................................................................................................................................18
3.8 MUTE ...........................................................................................................................................................19
3.9 CALL TRANSFER............................................................................................................................................19
3.9.1 Blind Transfer..............................................................................................................................................19
3.9.2 Attended Transfer ........................................................................................................................................19
3.9.3 Semi-Attended Transfer...............................................................................................................................19

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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3.10 3-WAY CONFERENCE CALL ............................................................................................................................19
3.11 MULTIPLE-WAY CALL ....................................................................................................................................19
4ADVANCED FUNCTIONS.......................................................................................................................20
4.1 CALL PICKUP ................................................................................................................................................20
4.2 JOIN CALL.....................................................................................................................................................20
4.3 REDIAL /UNREDIAL......................................................................................................................................20
4.4 CLICK TO DIAL..............................................................................................................................................21
4.5 CALLBACK...................................................................................................................................................21
4.6 AUTO ANSWER..............................................................................................................................................21
4.7 HOTLINE/WARMLINE ....................................................................................................................................21
4.8 SPEED DIAL...................................................................................................................................................21
4.9 APPLICATION ................................................................................................................................................21
4.9.1 SMS .............................................................................................................................................................21
4.9.2 Memo...........................................................................................................................................................22
4.9.3 Voice Mail....................................................................................................................................................22
4.9.4 Ping..............................................................................................................................................................22
4.10 PROGRAMMABLE KEY CONFIGURATION .......................................................................................................22
4.10.1 Memory Key................................................................................................................................................23
4.10.2 Line..............................................................................................................................................................23
4.10.3 Key Event ....................................................................................................................................................23
4.10.4 DTMF..........................................................................................................................................................24
4.10.5 URL .............................................................................................................................................................24
4.10.6 None.............................................................................................................................................................24
5OTHER FUNCTIONS ..............................................................................................................................24
5.1 AUTO ANSWER .............................................................................................................................................24
5.2 AUTO HANDDOWN .......................................................................................................................................24
5.3 BAN ANONYMOUS CALL...............................................................................................................................25
5.4 BAN OUTGOING............................................................................................................................................25
5.5 DIAL PLAN....................................................................................................................................................25
5.6 DIAL PEER ....................................................................................................................................................25
5.7 INTERCOM ....................................................................................................................................................25
5.8 AUTO REDIAL...............................................................................................................................................25
5.9 CALL COMPLETION .......................................................................................................................................26
5.10 RING FROM HEADSET ...................................................................................................................................26
5.11 POWER LIGHT...............................................................................................................................................26
5.12 HIDE DTMF .................................................................................................................................................26
5.13 PASSWORD DIAL...........................................................................................................................................26

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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5.14 PRE DIAL ......................................................................................................................................................27
6BASIC SETTING ......................................................................................................................................27
6.1 KEYBOARD...................................................................................................................................................27
6.2 SCREEN SETTINGS ........................................................................................................................................27
6.3 RING SETTINGS.............................................................................................................................................27
6.3.1 Ring Volume ................................................................................................................................................27
6.3.2 Ring Type.....................................................................................................................................................28
6.4 VOICE VOLUME ............................................................................................................................................28
6.5 TIME &DATE................................................................................................................................................28
6.6 GREETING WORDS........................................................................................................................................29
6.7 LANGUAGE ...................................................................................................................................................29
7ADVANCED SETTINGS..........................................................................................................................29
7.1 GENERAL......................................................................................................................................................29
7.2 ACCOUNT .....................................................................................................................................................29
7.2.1 Basic Settings...............................................................................................................................................29
7.2.2 Advanced Settings .......................................................................................................................................30
7.2.3 Service Code................................................................................................................................................30
7.3 NETWORK.....................................................................................................................................................30
7.4 SECURITY .....................................................................................................................................................30
7.5 MAINTENANCE .............................................................................................................................................31
7.6 FACTORY RESET............................................................................................................................................31
8WEB CONFIGURATION.........................................................................................................................31
8.1 INTRODUCTION OF CONFIGURATION..............................................................................................................31
8.1.1 Configuration Methods................................................................................................................................31
8.1.2 Password Configuration...............................................................................................................................31
8.2 SETTING VIA WEB BROWSER .........................................................................................................................32
8.3 CONFIGURATION VIA WEB...........................................................................................................................33
8.3.1 BASIC..........................................................................................................................................................33
8.3.1.1 Status............................................................................................................................................................33
8.3.1.2 Wizard..........................................................................................................................................................34
8.3.1.2.1 Static IP........................................................................................................................................................35
8.3.1.2.2 DHCP...........................................................................................................................................................35
8.3.1.2.3 PPPoE..........................................................................................................................................................35
8.3.1.2.4 Quick SIP Settings .......................................................................................................................................36
8.3.1.3 Call Log .......................................................................................................................................................37
8.3.1.4 Language......................................................................................................................................................38

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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8.3.2 Network .......................................................................................................................................................39
8.3.2.1 WAN Config ................................................................................................................................................39
8.3.2.1.1 Static IP........................................................................................................................................................41
8.3.2.1.2 DHCP...........................................................................................................................................................41
8.3.2.1.3 PPPoE..........................................................................................................................................................41
8.3.2.2 LAN Config.................................................................................................................................................42
8.3.2.3 Qos & VLAN Config...................................................................................................................................43
8.3.2.4 Service Port..................................................................................................................................................46
8.3.2.5 DHCP SERVICE..........................................................................................................................................47
8.3.2.6 TIME&DATE ..............................................................................................................................................48
8.3.3 VOIP............................................................................................................................................................50
8.3.3.1 SIP Configuration ........................................................................................................................................50
8.3.3.2 IAX2 ............................................................................................................................................................57
8.3.3.3 STUN Config...............................................................................................................................................58
8.3.3.4 DIAL PEER.................................................................................................................................................59
8.3.4 Phone ...........................................................................................................................................................63
8.3.4.1 AUDIO ........................................................................................................................................................63
8.3.4.2 FEATURE ....................................................................................................................................................65
8.3.4.3 DIAL PLAN.................................................................................................................................................69
8.3.4.4 CONTACT...................................................................................................................................................70
8.3.4.5 REMOTE CONTACT .................................................................................................................................73
8.3.4.6 WEB DIAL..................................................................................................................................................74
8.3.4.7 Multicast......................................................................................................................................................74
8.3.5 Function Key ...............................................................................................................................................75
8.3.5.1 Function Keys..............................................................................................................................................76
8.3.5.2 Softkeys .......................................................................................................................................................78
8.3.5.3 EXT Keys ....................................................................................................................................................79
8.3.6 Maintenance.................................................................................................................................................79
8.3.6.1 Auto Provision.............................................................................................................................................79
8.3.6.2 Syslog ..........................................................................................................................................................83
8.3.6.3 Config Setting..............................................................................................................................................85
8.3.6.4 Update..........................................................................................................................................................86
8.3.6.5 Access..........................................................................................................................................................88
8.3.6.6 Reboot..........................................................................................................................................................89
8.3.7 Security........................................................................................................................................................89
8.3.7.1 WEB FILTER ..............................................................................................................................................89
8.3.7.2 Firewall........................................................................................................................................................90
8.3.7.3 Network Address Translation (NAT) ...........................................................................................................91

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
8.3.7.4 VPN.............................................................................................................................................................94
8.3.7.5 Security........................................................................................................................................................95
8.3.8 Logout..........................................................................................................................................................96
9APPENDIX.................................................................................................................................................97
9.1 SPECIFICATION..............................................................................................................................................97
9.1.1 Hardware......................................................................................................................................................97
9.1.2 Voice Features..............................................................................................................................................97
9.1.3 Network Features.......................................................................................................................................100
9.1.4 Maintenance and management...................................................................................................................100
9.2 DIGIT-CHARACTER MAP TABLE ...................................................................................................................102

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
1Introducing C62 VoIP Phone
1.1 Thank you
Thank you for purchasing the C62 Voice Over Internet Protocol (VoIP) telephone. The C62 is a fully
featured telephone that provides voice communication over the data network. This phone has all the features
of a traditional telephone and all gives access to many data service features. This guide will help you easily
use the various features and services available on your phone.
1.2 Box Contents
The following items should be packed with your telephone. Please contact your dealer if any of them are
missing.
•Telephone (Main body) with display and keypad
•Handset
•Handset cord
•Power supply
•Ethernet cable
1.3 Keypad
Key
Key name
Function Description

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
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Navigation
These keys are used in many areas of phone operation.
Depending on the application they will have different
functions.
They may be configured through the web page.
Directory
Use this key to access the phone book. Records may then
be displayed, edited or deleted. New records may also be
added. To exit Phone Book mode, press and hold this key.
Mute During a call press this key to prevent the distant party from
hearing the conversation. The distant party will still be
heard.
Line1/2/3/4 The C62 has 4 SIP lines. The user may select either of them to place a call if they have been registered to a SIP
server.
Volume -/+ Adjust the volume by pressing these two keys.
Redial
When off hook, this will dial the last called number.
In stand-by mode, it will check the Outgoing Call.
Speaker
phone Activate speakerphone mode.
Indicator
light This light blinks to indicate a missed call.
Soft key 1/2/3/4
Various functions depending on the phone mode.
Description will be shown in LCD.

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HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
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History View Missed Calls, Incoming Calls and Outgoing Calls
Keyboard Dial phone numbers
DSS keys Various functions which can be configured in the web
interface. See Section 8.3.5.
1.4 Input/Output Ports
Port
Port name
Description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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External console
interface Port type: RJ-45 direct connector
1.5 Icon Introduction
Icon
Description
Call out
Call in
Call hold
Auto answer
Call mute
Contact
DND(Do not Disturb)
In hand free mode
In handset mode
In headset mode
SMS
Missed call
Call forward

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HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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1.6 LED Introduction
1.6.1 Programmable key LEDs for BLF
LED Status
Description
Steady green The object is idle.
Slow blinking red The object is ringing.
Steady red
The object is active.
Fast blinking red
The object has failed.
Off
Not subscribed.
1.6.2 Programmable key LEDs for Presence
LED Status
Description
Steady green
The object is online.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red The object has failed.
Off Not subscribed.
1.6.3 Programmable key LEDs for line
LED Status
Description
Steady green
The account is active.
Fast Blinking Green There is an incoming call to the account.
Slow Blinking Green The call is on hold.
Slow Blinking Red Registration is unsuccessful.
Off The line is not subscribed or idle.
1.6.4 Programmable key LEDs for MWI
LED Status
Description
Blinking Green There are new voice mails.
Off
There is no new voice mail.

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
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1.6.5 Power Indication LED (Power Light Enabled)
LED Status Description
Steady red Power on.
Blinking red There is an incoming call.
Off Power off.
1.6.6 Power Indication LED (Power Light Disabled)
LED Status Description
Blinking red There is an incoming call
2Initial Connection and Setting
2.1 Connecting the phone
1. Connect to the network. Use the Ethernet cable in the package to connect the WAN port on the back of
your phone to an Ethernet port. The following two figures show connection options.
a. Direct network connection—This method requires at least one available Ethernet port. Connect the
WAN port on the back of your phone to the Ethernet port. Since the phone has a built-in router, it can
be connected directly to the network.
b. Shared network connection—Use this method if you have a single Ethernet port which is already in use.
Disconnect the Ethernet cable from the Ethernet port and attach it to the WAN port on the back of the
phone. Then use the Ethernet cable in the package to connect the LAN port on the back of the phone to
the other device. The IP Phone now shares a network connection.

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2. Connect the handset to the handset jack using the handset cable in the package.
3. Connect the power supply to the DC port on the back of the phone. Connect the power supply to a
standard power outlet. Note that the power supply will not be needed if your network provides
Power over Ethernet (PoE).
4. The phone’s LCD screen displays “INITIALIZING”. Later, a ready screen displays the date, time
and current network mode.
If your LCD screen displays different information from the above, more information may need to be entered.
Please refer to the next section. If your phone registers into your IP telephony Server, it is ready to use. If
not, continue to read for more configuration information.
2.2 Network Settings
DHCP is supported by default. This allows the phone to receive an IP address and other network-related
settings (Netmask, IP gateway, DNS server) from the DHCP server. If no DHCP server is available, the
network connection settings must be changed. Follow the instructions below to change to either PPPoE or
static IP.
2.2.1 PPPoE Mode
1. Press the MENU softkey.
2. Scroll down to “3. Settings.”
3. Press OK.
4. Scroll down to “2. Advanced Settings.”
5. Press OK.
6. The LCD will display “INPUT PASSWORD”.
7. Input the password (default value is 123).
8. Press ENTER.
9. Scroll down to “2. Network.”
10. Press OK.
11. Press OK to select WAN Settings.
12. Scroll down to “4. PPPoE Settings.”
13. Press OK.

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14. Use the keypad to enter the User Name.
15. Press SAVE softkey.
16. Press DOWN ARROW.
17. Use the keypad to enter the Password.
18. Press SAVE softkey.
19. Press DOWN ARROW.
20. Use LEFT ARROW or RIGHT ARROW to enable PPPoE.
21. Press SAVE softkey.
22. Press BACK softkey to return to the WAN Settings screen.
23. Press UPARROW or DOWN ARROW to scroll to “1. Connection Mode.”
24. Press OK.
25. Use LEFT ARROW or RIGHT ARROW to select “PPPoE.”
26. Press SAVE softkey.
27. Press BACK or EXIT 6 times to return to idle screen.
28. Disconnect and reconnect the power supply so the phone will reboot and apply the new settings.
2.2.2 Static IP Mode
1. Press the MENU softkey.
2. Scroll down to “3. Settings.”
3. Press OK.
4. Scroll down to “2. Advanced Settings.”
5. Press OK.
6. The LCD will display “INPUT PASSWORD”.
7. Input the password (default value is 123).
8. Press ENTER.
9. Scroll down to “2. Network.”
10. Press OK.
11. Press OK to select WAN Settings.
12. Scroll down to “2. Static IP Settings.”
13. Press OK.
14. Use the keypad to enter the IPAddress.
15. Press SAVE softkey.
16. Press DOWN ARROW.
17. Use the keypad to enter the Subnet Mask.
18. Press SAVE softkey.
19. Press DOWN ARROW.
20. Use the keypad to enter the Gateway Address.
21. Press SAVE softkey.

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22. Press DOWN ARROW.
23. Use the keypad to enter the DNS 1 Address.
24. Press SAVE softkey.
25. Press DOWN ARROW.
26. Use the keypad to enter the DNS 2 Address if desired.
27. Press SAVE softkey.
28. Press BACK softkey.
29. Press UPARROW or DOWN ARROW to scroll to “1. Connection Mode.”
30. Press OK.
31. Use LEFT ARROW or RIGHT ARROW to select “Static IP.”
32. Press SAVE softkey.
33. Press BACK or EXIT 6 times to return to idle screen.
34. Disconnect and reconnect the power supply so the phone will reboot and apply the new settings.
2.2.3 DHCP Mode
1. Press the MENU softkey.
2. Scroll down to “3. Settings.”
3. Press OK.
4. Scroll down to “2. Advanced Settings.”
5. Press OK.
6. The LCD will display “INPUT PASSWORD”.
7. Input the password (default value is 123).
8. Press ENTER.
9. Scroll down to “2. Network.”
10. Press OK.
11. Press OK to select WAN Settings.
12. Scroll down to “3. DHCP Settings.”
13. Press OK.
14. Use LEFT ARROW or RIGHT ARROW to enable or disable DHCP DNS.
15. Press SAVE softkey.
16. Press DOWN ARROW.
17. Use LEFT ARROW or RIGHT ARROW to enable or disable DHCPTime.
18. Press SAVE softkey.
19. Press BACK softkey.
20. Press UPARROW or DOWN ARROW to scroll to “1. Connection Mode.”
21. Press OK.
22. Use LEFT ARROW or RIGHT ARROW to select “DHCP.”
23. Press SAVE softkey.

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HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
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24. Press BACK or EXIT 6 times to return to idle screen.
25. Disconnect and reconnect the power supply so the phone will reboot and apply the new settings.
3Basic Functions
3.1 Making a call
3.1.1 Call Device
Calls can be made using three different devices:
1. Handset - Pick up the handset. The icon will be shown on the LCD screen.
2. Speakerphone - Press the Speaker button. The icon will be shown on the LCD screen.
3. Headset - Press the Headset button. The icon will be shown in the LCD screen.
The number may also be dialed first. Then the method of speaking can be chosen.
3.1.2 Call Methods
Press an available line button then use one of the following methods to place a call.
1. Dial the desired number using the keypad.
2. Press the History softkey. Use the navigation buttons to highlight the number to call. Use the LEFT
ARROW or RIGHT ARROW to choose Missed Calls, Incoming Calls and Outgoing Calls.
3. Press the REDIAL button to redial the last number called.
4. Press a programmable key which has been configured as a speed dial button.
5. Press the Dial softkey to make the call if necessary.
3.2 Answering a call
If the phone is idle, lift the handset, press the Speaker button or Answer softkey to answer using the speaker
phone, or press the headset button to answer using the headset.
If the phone is in use, press the answer softkey.
During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the
corresponding buttons or picking up the handset.
3.3 Do Not Disturb (DND)
Press the DND softkey to active DND Mode. New incoming calls will be rejected and the display will
show: icon. Press the DND softkey twice to deactivate DND mode. Incoming calls will be stored in
the Call History.

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3.4 Call Forward
This feature allows forwarding an incoming call to another phone number. The display shows icon.
The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered after a specific
period.
To configure Call Forward via Phone interface:
1. Press Menu ->Features->OK>Call Forwarding->OK.
2. Select the line to be forwarded.
3. Use LEFT ARROW or RIGHT ARROW to select Disabled, Always, Busy, or No Answer.
4. After choosing a mode (except Disabled), press DOWN ARROW and then enter the phone number for
forwarding.
5. Press Save to save the changes.
3.5 Call Hold
1. Press the Hold softkey to put the active call on hold.
2. If there is only one call on hold, press the Hold softkey to retrieve the call.
3. If there is more than one call on hold, press the line button, and the Up/Down button to highlight the call,
then press the Resume button to retrieve the call.
3.6 Call Waiting
1. Press Menu ->Features->Enter->Call Waiting->Enter.
2. Use the navigation keys to activate or deactivate call waiting.
3. Press SAVE to save the changes.
3.7 Call Waiting Tone
1. Press Menu ->Features->Enter->Call Waiting Tone->Enter.
2. Use the navigation keys to activate or deactivate call waiting tone.
3. Press SAVE to save the changes.

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
3.8 Mute
When the Mute button is pressed during a conversation, the icon will be shown in the LCD. The
distant party will not hear the party on the C58, but the distant party can still be heard.
Press Mute again to return to normal conversation.
3.9 Call transfer
3.9.1 Blind Transfer
During a conversation, press the XFER key, dial the number to which the call is to be transferred followed by
"#" and then hang up.
3.9.2 Attended Transfer
During a conversation, press the XFER key, dial the number to which the call is to be transferred followed by
"#" and press Send. After the third party answers, press XFER to complete the transfer.
NOTE: Call waiting and call transfer must be enabled.
NOTE: The SIP server must support RFC3515.
3.9.3 Semi-Attended Transfer
During a conversation, press the XFER key, dial the number to which the call is to be transferred. Then
press the Send softkey. When the third party phone begins to ring, press XFER to complete the transfer.
NOTE: Call waiting and call transfer must be enabled.
3.10 3-way conference call
1. Press the CONF softkey during an active call.
2. The first call will be placed on hold and dial tone will be heard.
3. Dial the number to be added to the conference.
4. Press Send.
5. When the call is answered, press CONF to add the caller to the conference.
6. To release the conference, press SPLIT.
3.11 Multiple-way call
To add a fifth party to four active calls

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
1. Press CONF softkey or XFER softkey
2. Press OK
3. Enter the number
4. Press Send and wait for the other party to answer.
5. Use the arrow keys to select a call.
4Advanced Functions
4.1 Call pickup
This allows a third party to answer a call by dialing a code. For example: A calls B, but there is no answer.
C can go off hook, dial a code plus B’s number, and pick up the call.
The following chart shows how to configure this in the dial peer screen.
*1* is the code. After saving the above configuration, C can dial *1* plus B’s phone number to pick up A’s
call. The prefix can be set to anything the user desires that does not interfere with other dialing rules.
4.2 Join call
This allows a third party to join an existing call. For example: If B and C are on a call, A can join by
dialing a code plus the number for B or C. This assumes that B or C also support Join Call.
The following chart shows how to configure this in the dial peer screen.
*2* is the code. After saving the above configuration,A can dial *2* plus the number for B or C to join B
and C’s call. The prefix can be set to anything the user desires that does not interfere with other dialing rules.
4.3 Redial / Unredial
If B is on a call when A calls,A will get busy tone. If A wants to connect to B as soon as B is available, he
can use the redial function. To use this feature, Adials a prefix and then B’s number.
When the redial function is activated, Awill check B’s calling status every 60 seconds. When B is available,
A’s phone will ring. When Agoes off hook, the phone will call B automatically. If Adoes not want to call
B, the redial function can be cancelled by dialing a prefix plus B’s number.