Fanvil C62 User manual

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
C62 VoIP Phone User Manual
Corporate Headquarters
Fanvil Technology Co., Ltd
Address: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District,
Bao'An, Shenzhen, 518101 P.R. China
Web Site: www. Fanvil.com
Tel: [phone]
Fax: [phone]

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for the safe
and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supplies may cause
damage to the device, affect the behavior or induce noise.
Before using the external power supply, please be sure it is for use with your power voltage. Incorrect
power voltage may cause fire and damage.
Please do not damage the power cord. If the power cord or plug is damaged, do not use it. This may
cause fire or electric shock.
The power plug should be accessible at all times because this is the only way to remove power from the
device.
Handle the phone carefully. Do not drop it or shake it. Rough handling can cause internal damage.
Do not install the device in direct sunlight. Also do not put the device on carpets or cushions, or other
poorly ventilated locations. This may cause fire or overheating.
Avoid exposure to temperatures above 40℃, below 0℃or high humidity. Avoid wetting the unit with
any liquid.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. If cleaning is
necessary use a soft cloth that has been slightly dampened in a mild soap and water solution.
Do not touch the power cord or network cable during a thunderstorm. There is a slight risk of
electrical shock.
Do not attempt to open the device. Consult your authorized dealer for repair.

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Table of Contents
1INTRODUCING C62 VOIP PHONE.........................................................................................................8
1.1 THANK YOU....................................................................................................................................................8
1.2 BOX CONTENTS ..............................................................................................................................................8
1.3 KEYPAD ..........................................................................................................................................................8
1.4 INPUT/OUTPUT PORTS...................................................................................................................................10
1.5 ICON INTRODUCTION ....................................................................................................................................11
1.6 LED INTRODUCTION ....................................................................................................................................12
1.6.1 Programmable key LEDs for BLF...............................................................................................................12
1.6.2 Programmable key LEDs for Presence........................................................................................................12
1.6.3 Programmable key LEDs for line ................................................................................................................12
1.6.4 Programmable key LEDs for MWI..............................................................................................................12
1.6.5 Power Indication LED (Power Light Enabled)............................................................................................13
1.6.6 Power Indication LED (Power Light Disabled)...........................................................................................13
2INITIAL CONNECTION AND SETTING .............................................................................................13
2.1 CONNECTING THE PHONE..............................................................................................................................13
2.2 NETWORK SETTINGS.....................................................................................................................................14
2.2.1 PPPoE Mode................................................................................................................................................14
2.2.2 Static IP Mode..............................................................................................................................................15
2.2.3 DHCP Mode.................................................................................................................................................16
3BASIC FUNCTIONS.................................................................................................................................17
3.1 MAKING A CALL............................................................................................................................................17
3.1.1 Call Device ..................................................................................................................................................17
3.1.2 Call Methods................................................................................................................................................17
3.2 ANSWERING A CALL......................................................................................................................................17
3.3 DO NOT DISTURB (DND).............................................................................................................................17
3.4 CALL FORWARD ............................................................................................................................................18
3.5 CALL HOLD ..................................................................................................................................................18
3.6 CALL WAITING..............................................................................................................................................18
3.7 CALL WAITING TONE....................................................................................................................................18
3.8 MUTE ...........................................................................................................................................................19
3.9 CALL TRANSFER............................................................................................................................................19
3.9.1 Blind Transfer..............................................................................................................................................19
3.9.2 Attended Transfer ........................................................................................................................................19
3.9.3 Semi-Attended Transfer...............................................................................................................................19

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
3.10 3-WAY CONFERENCE CALL ............................................................................................................................19
3.11 MULTIPLE-WAY CALL ....................................................................................................................................19
4ADVANCED FUNCTIONS.......................................................................................................................20
4.1 CALL PICKUP ................................................................................................................................................20
4.2 JOIN CALL.....................................................................................................................................................20
4.3 REDIAL /UNREDIAL......................................................................................................................................20
4.4 CLICK TO DIAL..............................................................................................................................................21
4.5 CALLBACK...................................................................................................................................................21
4.6 AUTO ANSWER..............................................................................................................................................21
4.7 HOTLINE/WARMLINE ....................................................................................................................................21
4.8 SPEED DIAL...................................................................................................................................................21
4.9 APPLICATION ................................................................................................................................................21
4.9.1 SMS .............................................................................................................................................................21
4.9.2 Memo...........................................................................................................................................................22
4.9.3 Voice Mail....................................................................................................................................................22
4.9.4 Ping..............................................................................................................................................................22
4.10 PROGRAMMABLE KEY CONFIGURATION .......................................................................................................22
4.10.1 Memory Key................................................................................................................................................23
4.10.2 Line..............................................................................................................................................................23
4.10.3 Key Event ....................................................................................................................................................23
4.10.4 DTMF..........................................................................................................................................................24
4.10.5 URL .............................................................................................................................................................24
4.10.6 None.............................................................................................................................................................24
5OTHER FUNCTIONS ..............................................................................................................................24
5.1 AUTO ANSWER .............................................................................................................................................24
5.2 AUTO HANDDOWN .......................................................................................................................................24
5.3 BAN ANONYMOUS CALL...............................................................................................................................25
5.4 BAN OUTGOING............................................................................................................................................25
5.5 DIAL PLAN....................................................................................................................................................25
5.6 DIAL PEER ....................................................................................................................................................25
5.7 INTERCOM ....................................................................................................................................................25
5.8 AUTO REDIAL...............................................................................................................................................25
5.9 CALL COMPLETION .......................................................................................................................................26
5.10 RING FROM HEADSET ...................................................................................................................................26
5.11 POWER LIGHT...............................................................................................................................................26
5.12 HIDE DTMF .................................................................................................................................................26
5.13 PASSWORD DIAL...........................................................................................................................................26

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
5.14 PRE DIAL ......................................................................................................................................................27
6BASIC SETTING ......................................................................................................................................27
6.1 KEYBOARD...................................................................................................................................................27
6.2 SCREEN SETTINGS ........................................................................................................................................27
6.3 RING SETTINGS.............................................................................................................................................27
6.3.1 Ring Volume ................................................................................................................................................27
6.3.2 Ring Type.....................................................................................................................................................28
6.4 VOICE VOLUME ............................................................................................................................................28
6.5 TIME &DATE................................................................................................................................................28
6.6 GREETING WORDS........................................................................................................................................29
6.7 LANGUAGE ...................................................................................................................................................29
7ADVANCED SETTINGS..........................................................................................................................29
7.1 GENERAL......................................................................................................................................................29
7.2 ACCOUNT .....................................................................................................................................................29
7.2.1 Basic Settings...............................................................................................................................................29
7.2.2 Advanced Settings .......................................................................................................................................30
7.2.3 Service Code................................................................................................................................................30
7.3 NETWORK.....................................................................................................................................................30
7.4 SECURITY .....................................................................................................................................................30
7.5 MAINTENANCE .............................................................................................................................................31
7.6 FACTORY RESET............................................................................................................................................31
8WEB CONFIGURATION.........................................................................................................................31
8.1 INTRODUCTION OF CONFIGURATION..............................................................................................................31
8.1.1 Configuration Methods................................................................................................................................31
8.1.2 Password Configuration...............................................................................................................................31
8.2 SETTING VIA WEB BROWSER .........................................................................................................................32
8.3 CONFIGURATION VIA WEB...........................................................................................................................33
8.3.1 BASIC..........................................................................................................................................................33
8.3.1.1 Status............................................................................................................................................................33
8.3.1.2 Wizard..........................................................................................................................................................34
8.3.1.2.1 Static IP........................................................................................................................................................35
8.3.1.2.2 DHCP...........................................................................................................................................................35
8.3.1.2.3 PPPoE..........................................................................................................................................................35
8.3.1.2.4 Quick SIP Settings .......................................................................................................................................36
8.3.1.3 Call Log .......................................................................................................................................................37
8.3.1.4 Language......................................................................................................................................................38

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
8.3.2 Network .......................................................................................................................................................39
8.3.2.1 WAN Config ................................................................................................................................................39
8.3.2.1.1 Static IP........................................................................................................................................................41
8.3.2.1.2 DHCP...........................................................................................................................................................41
8.3.2.1.3 PPPoE..........................................................................................................................................................41
8.3.2.2 LAN Config.................................................................................................................................................42
8.3.2.3 Qos & VLAN Config...................................................................................................................................43
8.3.2.4 Service Port..................................................................................................................................................46
8.3.2.5 DHCP SERVICE..........................................................................................................................................47
8.3.2.6 TIME&DATE ..............................................................................................................................................48
8.3.3 VOIP............................................................................................................................................................50
8.3.3.1 SIP Configuration ........................................................................................................................................50
8.3.3.2 IAX2 ............................................................................................................................................................57
8.3.3.3 STUN Config...............................................................................................................................................58
8.3.3.4 DIAL PEER.................................................................................................................................................59
8.3.4 Phone ...........................................................................................................................................................63
8.3.4.1 AUDIO ........................................................................................................................................................63
8.3.4.2 FEATURE ....................................................................................................................................................65
8.3.4.3 DIAL PLAN.................................................................................................................................................69
8.3.4.4 CONTACT...................................................................................................................................................70
8.3.4.5 REMOTE CONTACT .................................................................................................................................73
8.3.4.6 WEB DIAL..................................................................................................................................................74
8.3.4.7 Multicast......................................................................................................................................................74
8.3.5 Function Key ...............................................................................................................................................75
8.3.5.1 Function Keys..............................................................................................................................................76
8.3.5.2 Softkeys .......................................................................................................................................................78
8.3.5.3 EXT Keys ....................................................................................................................................................79
8.3.6 Maintenance.................................................................................................................................................79
8.3.6.1 Auto Provision.............................................................................................................................................79
8.3.6.2 Syslog ..........................................................................................................................................................83
8.3.6.3 Config Setting..............................................................................................................................................85
8.3.6.4 Update..........................................................................................................................................................86
8.3.6.5 Access..........................................................................................................................................................88
8.3.6.6 Reboot..........................................................................................................................................................89
8.3.7 Security........................................................................................................................................................89
8.3.7.1 WEB FILTER ..............................................................................................................................................89
8.3.7.2 Firewall........................................................................................................................................................90
8.3.7.3 Network Address Translation (NAT) ...........................................................................................................91

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
8.3.7.4 VPN.............................................................................................................................................................94
8.3.7.5 Security........................................................................................................................................................95
8.3.8 Logout..........................................................................................................................................................96
9APPENDIX.................................................................................................................................................97
9.1 SPECIFICATION..............................................................................................................................................97
9.1.1 Hardware......................................................................................................................................................97
9.1.2 Voice Features..............................................................................................................................................97
9.1.3 Network Features.......................................................................................................................................100
9.1.4 Maintenance and management...................................................................................................................100
9.2 DIGIT-CHARACTER MAP TABLE ...................................................................................................................102

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
1Introducing C62 VoIP Phone
1.1 Thank you
Thank you for purchasing the C62 Voice Over Internet Protocol (VoIP) telephone. The C62 is a fully
featured telephone that provides voice communication over the data network. This phone has all the features
of a traditional telephone and all gives access to many data service features. This guide will help you easily
use the various features and services available on your phone.
1.2 Box Contents
The following items should be packed with your telephone. Please contact your dealer if any of them are
missing.
•Telephone (Main body) with display and keypad
•Handset
•Handset cord
•Power supply
•Ethernet cable
1.3 Keypad
Key
Key name
Function Description

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Navigation
These keys are used in many areas of phone operation.
Depending on the application they will have different
functions.
They may be configured through the web page.
Directory
Use this key to access the phone book. Records may then
be displayed, edited or deleted. New records may also be
added. To exit Phone Book mode, press and hold this key.
Mute During a call press this key to prevent the distant party from
hearing the conversation. The distant party will still be
heard.
Line1/2/3/4 The C62 has 4 SIP lines. The user may select either of them to place a call if they have been registered to a SIP
server.
Volume -/+ Adjust the volume by pressing these two keys.
Redial
When off hook, this will dial the last called number.
In stand-by mode, it will check the Outgoing Call.
Speaker
phone Activate speakerphone mode.
Indicator
light This light blinks to indicate a missed call.
Soft key 1/2/3/4
Various functions depending on the phone mode.
Description will be shown in LCD.

Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] www.fanvil.com Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
History View Missed Calls, Incoming Calls and Outgoing Calls
Keyboard Dial phone numbers
DSS keys Various functions which can be configured in the web
interface. See Section 8.3.5.
1.4 Input/Output Ports
Port
Port name
Description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector