Fanvil X2C User manual

Fanvil Technology Co., Ltd
HQ Add: 4F, BlockA, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: sale[email protected] suppo[email protected] Beijing Tel:[phone]
Suzhou Tel: [phone]
X2C / X2CP
User Manual_V1.0

Fanvil Technology Co., Ltd
HQ Add: 4F, BlockA, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: [phone] Fax: [phone] Email: sale[email protected] suppo[email protected] Beijing Tel:[phone]
Suzhou Tel: [phone]
Document VER
Firmware VER
Explanation
Time
V1.0
R2.2.0.3.3765
Initial issue
20170815

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Table of Content
Figures...................................................................................................................................................................................6
Tables.....................................................................................................................................................................................6
1
1Safety Instruction............................................................................................................................................................9
2Overview..........................................................................................................................................................................10
3Installation...................................................................................................................................................................... 11
3.1 Use PoE or external Power Adapter......................................................................................................... 11
3.2 Installation........................................................................................................................................................12
4Introduction to the Phone User Interface.............................................................................................................. 13
4.1 Keypad...............................................................................................................................................................13
4.2 Using Headphone...........................................................................................................................................14
4.3 Using foot pedal..............................................................................................................................................14
4.4 Screen User Interface....................................................................................................................................14
4.5 Web Portal........................................................................................................................................................15
5Setting Up....................................................................................................................................................................... 16
5.1 Network Configuration..................................................................................................................................16
5.2 Line Configurations.......................................................................................................................................17
6Using the Phone............................................................................................................................................................21
6.1 Making Phone Calls.......................................................................................................................................21
6.1.3 Call Transfer................................................................................................................................................ 25
6.2 Using Phonebook...........................................................................................................................................25
6.2.2 Add / Edit / Delete Group..........................................................................................................................27
6.3 Using Cloud Phonebook.............................................................................................................................. 28
6.4 Call Logs...........................................................................................................................................................29
6.5 Voice Message................................................................................................................................................ 30
6.6 Do-Not-Disturb................................................................................................................................................ 31
6.7 Auto-Answering..............................................................................................................................................31
6.8 Call Forward.....................................................................................................................................................32
7Phone Settings.............................................................................................................................................................. 34
7.1 Adjust Audio Volume.................................................................................................................................... 34
7.2 Set Ring Tone Volume and Type................................................................................................................34
7.3 Adjust LCD Energy Saving..........................................................................................................................34
7.4 Set Device Time/Date.................................................................................................................................... 35
7.5 Set Device Language.....................................................................................................................................36
7.6 Reboot the Device..........................................................................................................................................36
7.7 Reset to Factory Default...............................................................................................................................36

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88Web Portal.......................................................................................................................................................................37
8.1 Web Portal Authentication...........................................................................................................................37
8.2 Web Call............................................................................................................................................................37
8.3 SYSTEM / Information...................................................................................................................................38
8.4 SYSTEM / Account.........................................................................................................................................38
8.5 SYSTEM / Configurations.............................................................................................................................38
8.6 SYSTEM / Upgrade.........................................................................................................................................39
8.7 SYSTEM / Auto Provision.............................................................................................................................39
8.8 SYSTEM / Tools.............................................................................................................................................. 39
8.9 NETWORK / Basic..........................................................................................................................................39
8.10 NETWORK / Advanced................................................................................................................................39
8.11 NETWORK / VPN...........................................................................................................................................39
8.12 LINES / SIP..................................................................................................................................................... 39
8.13 LINES / Dial Peer...........................................................................................................................................43
8.14 LINES / Dial Plan...........................................................................................................................................46
8.15 LINES / Basic Settings................................................................................................................................47
8.16 PHONE / Features.........................................................................................................................................47
8.17 PHONE / Audio..............................................................................................................................................50
8.18 PHONE / MCAST...........................................................................................................................................51
8.19 PHONE / Time/Date......................................................................................................................................51
8.20 PHONE / Advanced......................................................................................................................................52
8.21 PHONEBOOK / Contacts............................................................................................................................53
8.22 PHONEBOOK / Cloud Phonebook...........................................................................................................53
8.23 PHONEBOOK / Blacklist.............................................................................................................................54
8.24 PHONEBOOK / Advanced..........................................................................................................................54
8.25 CALL LOGS....................................................................................................................................................54
8.26 FUNCTION KEY / Function Key................................................................................................................54
8.27 FUNCTION KEY / Softkey...........................................................................................................................55
9Advanced Features...................................................................................................................................................... 56
9.1 VPN.....................................................................................................................................................................56
9.1.1 L2TP............................................................................................................................................................... 56
9.1.2 OpenVPN.......................................................................................................................................................57
10Trouble Shooting........................................................................................................................................................58
10.1 Get Device System Information............................................................................................................... 58
10.2 Upgrade to the latest software................................................................................................................. 58
10.3 Reboot Device...............................................................................................................................................58
10.4 Reset Device to Factory Default...............................................................................................................58
10.5 Network Packets Capture.......................................................................................................................... 59

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110.6 Entering Post Mode and Recover System Image................................................................................59
10.7 Common Trouble Cases.............................................................................................................................60
Appendix I - Icon Illustration......................................................................................................................................... 61
Appendix II – Text Input from Keypad........................................................................................................................ 62
Appendix III – LED Definition.........................................................................................................................................64

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Figures
Figure 1- Bracket installation.................................................................................................................... 12
Figure 2- Connecting to the Device.........................................................................................................12
Figure 3- Keypad...........................................................................................................................................13
Figure 4- Screen Layout / Default Standby Screen.............................................................................14
Figure 5- Vertical Scroll Bar.......................................................................................................................15
Figure 6- Check the Device’s IP Address...............................................................................................15
Figure 7- Web Portal Login Page..............................................................................................................15
Figure 8- Configure SIP Proxy Server Address....................................................................................17
Figure 9- Configure SIP Proxy Server Port............................................................................................17
Figure 10 - Configure SIP Username........................................................................................................ 17
Figure 11 - Configure Authentication Name........................................................................................... 18
Figure 12 - Configure SIP Authentication Password............................................................................18
Figure 13 - Configure Display Name.........................................................................................................18
Figure 14 - Enable / Disable Outbound Proxy........................................................................................18
Figure 15 - Enable / Disable Sip Line........................................................................................................18
Figure 16 - Configure Advanced Line Options...................................................................................... 19
Figure 17 - Configure SIP Realm/Domain................................................................................................19
Figure 18 - Configure Unregistered Dial..................................................................................................19
Figure 19 - Enable / Disable Anonymous................................................................................................ 19
Figure 20 - Configure DTMF Mode.............................................................................................................19
Figure 21 - Enable / Disable STUN............................................................................................................ 19
Figure 22 - Configure Local Port................................................................................................................19
Figure 23 - configure Ring Type.................................................................................................................19
Figure 24 - Configure MWI Number...........................................................................................................19
Figure 25 - Configure Pickup Number......................................................................................................20
Figure 26 - Configure Park Number..........................................................................................................20
Figure 27 - Configure Join Call Number..................................................................................................20
Figure 28 - Enable / Disable Missed Call................................................................................................. 20
Figure 29 - Enable / Disable Feature Sync..............................................................................................20
Figure 30 - Enable / Disable SCA...............................................................................................................20
Figure 31 - Default Line................................................................................................................................21
Figure 32 - Dialing a Number before Audio Channel Opened........................................................... 21
Figure 33 - Dial a Number after Audio Channel Opened.....................................................................22
Figure 34 - Calling Remote Party...............................................................................................................22
Figure 35 - Incoming Call Screen...............................................................................................................22
Figure 36 - Talking Mode Screen............................................................................................................... 23

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Figure 37 - Call Holding Screen................................................................................................................. 23
Figure 38 - Second Incoming Call Screen...............................................................................................24
Figure 39 -DualCalls....................................................................................................................................24
Figure 40 - Conference Call.........................................................................................................................25
Figure 41 - Phonebook screen................................................................................................................... 25
Figure 42 - Phonebook is Empty................................................................................................................26
Figure 43 - Browsing Phonebook..............................................................................................................26
Figure 44 - Add New Contact...................................................................................................................... 26
Figure 45 - Group List...................................................................................................................................27
Figure 47 - Browsing Contacts in a Group............................................................................................. 27
Figure 47 - Add/Remove Contacts in a Group....................................................................................... 27
Figure 48 - Cloud Phonebook List.............................................................................................................28
Figure 49 - Downloading Cloud Phonebook...........................................................................................28
Figure 50 - Browsing Contacts in Cloud Phonebook.......................................................................... 28
Figure 51 -CallLogs..................................................................................................................................... 29
Figure 52 - Filter Call Log Type.................................................................................................................. 29
Figure 53 - New Voice Message Notification..........................................................................................30
Figure 54 - Voice Message Screen............................................................................................................ 30
Figure 55 - Configure the Voice Message Number...............................................................................30
Figure 56 - DND Enabled on All Lines......................................................................................................31
Figure 57 - Configure DND on Line...........................................................................................................31
Figure 58 - Configure Auto-answering on Line1................................................................................... 32
Figure 59 - Auto-answering Enabled on Line1.......................................................................................32
Figure 60 - Select Line for Call Forward Configuration.......................................................................33
Figure 61 - Select Call Forward Type........................................................................................................33
Figure 62 - Activate Call Forward and configure Call Forward Number.........................................33
Figure 63 - Set Delay Time for Call Forward on No Answer...............................................................33
Figure 67 - Web Call Controls.....................................................................................................................37
Figure 65 - Web Call, Entering Number and Select Line.....................................................................37
Figure 66 - Global Substitution Configuration.......................................................................................44
Figure 67 - Local Substitution Configuration.........................................................................................45
Figure 71 - Add Prefixes Configuration................................................................................................... 45
Figure 69 - Add Suffixes Configuration................................................................................................... 46
Figure 70 - Deletion Configuration............................................................................................................46
Figure 71 - Dial Plan Configuration...........................................................................................................46
Figure 72 - Softkey Configuration............................................................................................................. 54
Figure 73 - Softkey Configuration............................................................................................................. 55

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Tables
Table 1- Time Settings Parameters..........................................................................................................35
Table 2- SIP Settings for Lines on Web.................................................................................................. 40
Table 3- Dial Peer Settings for Lines on Web........................................................................................43
Table 4- Basic Settings for Lines on Web..............................................................................................47
Table 5- Common Phone Feature Settings on Web............................................................................ 47
Table 6- Audio Settings on Web................................................................................................................50
Table 7- MCAST Parameters on Web.......................................................................................................51
Table 8- Time/Date Setting Parameters on Web...................................................................................51
Table 9- Trouble Cases................................................................................................................................60
Table 10 - Keypad Icons............................................................................................................................... 61
Table 11 - Status Prompt and Notification Icons...................................................................................61
Table 12 - Look-up Table of Characters...................................................................................................62
Table 13 - DSS KEY LED State....................................................................................................................64

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11Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct sunlight. Also
do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.

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22Overview
The new X2C IP Phone is a beginner desktop phone which increases enterprise users’ productivity at a
cost-effective price.
The new LED button status display design, intuitive to see the current state of the phone. X2C is the most
economic choice for SMB office and enterprise supervisors.
X2C inherits all features from enterprise phones, such as HD voice in handset, headset, and full-duplex
speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
X2C is a efficient office productivity appliance for call center. Meanwhile, with its convenient design of the foot
plate, it can support both feet to answer or hang up the phone, it will provide higher efficiency for call center
users.”
In order to help some users who are interested to read every detail of the product, this user manual is
provided as a user’s reference guide. Still, the document might not be up to date with the newly release
software, so please kindly download updated the latest user manual from website, or contact with support if
you have any question using X2C.