Fanvil X7 User manual



Software Version: 1.0.2
Release Date˖2019/02/25
User Manual
X7&X7C



I
Directory
Directory.........................................................................................................................................................I
1 Picture................................................................................................................................................VI
2 Table.................................................................................................................................................... X
3 Safety Instruction................................................................................................................................1
4 Overview..............................................................................................................................................2
4.1 Overview.....................................................................................................................................2
4.2 Packing Contents ........................................................................................................................3
4.2.1 X7 Packing Contents.......................................................................................................3
4.2.2 X7C Packing Contents .................................................................................................... 4
5 Install Guide........................................................................................................................................5
5.1 Use PoE or external Power Adapter...........................................................................................5
5.2 Desktop Installation....................................................................................................................6
5.2.1 X7&X7C Desktop Installation........................................................................................6
6 Appendix Table...................................................................................................................................8
6.1 Appendix I - Icon........................................................................................................................8
6.2 Appendix II –Keyboard character query table..........................................................................11
6.3 Appendix III –LED Definition .................................................................................................14
7 Introduction to the User...................................................................................................................16
7.1 Instruction of Keypad ...............................................................................................................16
7.1.1 Instruction of the X7 Keypad ........................................................................................ 16
7.1.2 Instruction of the X7C Keypad......................................................................................18
7.2 Using Handset / Hands-free Speaker / Headphone...................................................................19
7.3 Idle Screen................................................................................................................................20
7.4 Phone Status..............................................................................................................................22
7.5 Web Management.....................................................................................................................24
7.6 Network Configurations ...........................................................................................................24
7.7 SIP Configurations....................................................................................................................25
8 Basic Function...................................................................................................................................28
8.1 Making Phone Calls.................................................................................................................. 28
8.2 Answering Calls........................................................................................................................ 30
8.2.1 Talking ..........................................................................................................................31
8.2.2 Make / Receive Second Call..........................................................................................32
8.3 End of the Call..........................................................................................................................33
8.4 Redial........................................................................................................................................33


II
8.5 Dial-up Query...........................................................................................................................34
8.6 Auto-Answering .......................................................................................................................34
8.7 Call Back .................................................................................................................................. 36
8.8 Mute..........................................................................................................................................37
8.8.1 Mute the Call................................................................................................................. 37
8.8.2 Ringing Mute.................................................................................................................38
8.9 Call Hold/Resume.....................................................................................................................39
8.10 DND..........................................................................................................................................39
8.11 Call Forward.............................................................................................................................43
8.12 Call Transfer............................................................................................................................. 45
8.12.1 Blind transfer ...............................................................................................................45
8.12.2 Semi-Attended transfer..............................................................................................46
8.12.3 Attended transfer........................................................................................................46
8.13 Call Waiting..............................................................................................................................47
8.14 Conference................................................................................................................................ 49
8.14.1 Local Conference .......................................................................................................... 49
8.14.2 Network Conference...................................................................................................... 50
8.15 Call Park ................................................................................................................................... 51
8.16 Pick Up .....................................................................................................................................52
8.17 Anonymous Call.......................................................................................................................54
8.17.1 Anonymous Call............................................................................................................54
8.17.2 Ban Anonymous Call .................................................................................................... 55
8.18 Hotline......................................................................................................................................56
8.19 Emergency Call ........................................................................................................................ 57
9 Advance Function .............................................................................................................................59
9.1 BLF (Busy Lamp Field)............................................................................................................59
9.1.1 Configure the BLF Functionality ..................................................................................59
9.1.2 Use the BLF Function ...................................................................................................61
9.2 BLF List....................................................................................................................................61
9.3 Record.......................................................................................................................................62
9.3.1 Local Record˄USB flash disk˅.................................................................................63
9.3.2 Server Record................................................................................................................64
9.3.3 SIP INFO Record .......................................................................................................... 64
9.4 Agent ........................................................................................................................................65
9.5 Intercom.................................................................................................................................... 67
9.6 MCAST.....................................................................................................................................68
9.7 SCA˄Shared Call Appearance˅............................................................................................69
9.8 Message.................................................................................................................................... 72


III
9.8.1 SMS............................................................................................................................... 72
9.8.2 MWI˄Message Waiting Indicator˅...........................................................................74
9.9 SIP Hotspot...............................................................................................................................75
10 Phone Settings ...................................................................................................................................79
10.1 Basic Settings............................................................................................................................79
10.1.1 Language....................................................................................................................... 79
10.1.2 Time & Date.................................................................................................................. 80
10.1.3 Screen............................................................................................................................81
10.1.4 Ring...............................................................................................................................83
10.1.5 Voice Volume................................................................................................................83
10.1.6 Greeting Words ............................................................................................................. 84
10.1.7 Reboot ...........................................................................................................................84
10.2 Phone book ............................................................................................................................... 84
10.2.1 Local contact ................................................................................................................. 84
10.2.2 Black list........................................................................................................................ 88
10.2.3 Cloud Phone Book.........................................................................................................89
10.3 Call Log.................................................................................................................................... 90
10.4 Function Key ............................................................................................................................92
10.5 Wi-Fi.........................................................................................................................................95
10.6 Headset .....................................................................................................................................95
10.6.1 Wired Headset............................................................................................................... 95
10.6.2 Bluetooth Headset ......................................................................................................... 96
10.6.3 EHS Headset..................................................................................................................97
10.7 Advanced..................................................................................................................................98
10.7.1 Line Configurations.......................................................................................................98
10.7.2 Network Settings........................................................................................................... 99
10.7.3 Set The Secret Key...................................................................................................... 104
10.7.4 Maintenance................................................................................................................ 107
10.7.5 Firmware Upgrade.......................................................................................................110
10.7.6 Factory Reset............................................................................................................... 113
11 Web Configurations........................................................................................................................114
11.1 Web Page Authentication .......................................................................................................114
11.2 System >> Information...........................................................................................................114
11.3 System >> Account................................................................................................................. 114
11.4 System >> Configurations...................................................................................................... 114
11.5 System >> Upgrade ................................................................................................................ 115
11.6 System >> Auto Provision...................................................................................................... 115
11.7 System >> Tools..................................................................................................................... 115


IV
11.8 System >> Reboot Phone........................................................................................................115
12 Network >> Basic............................................................................................................................ 116
12.1 Network >> Service Port ........................................................................................................ 116
12.2 Network >> VPN.................................................................................................................... 117
12.3 Network >> Advanced............................................................................................................ 117
12.4 Line >> SIP............................................................................................................................. 117
12.5 Line >> SIP Hotspot...............................................................................................................123
12.6 Line >> Dial Plan....................................................................................................................123
12.7 Line >> Action Plan................................................................................................................126
12.8 Line >> Basic Settings............................................................................................................ 127
12.9 Line >> RTCP-XR..................................................................................................................127
12.10 Phone settings >> Features..................................................................................................... 128
12.11 Phone settings >> Media Settings...........................................................................................133
12.12 Phone settings >> MCAST.....................................................................................................134
12.13 Phone settings >> Action........................................................................................................ 134
12.14 Phone settings >> Time/Date.................................................................................................. 135
12.15 Phone settings >> Tone ..........................................................................................................136
12.16 Phone settings >> Advanced...................................................................................................136
12.17 Phonebook >> Contact ........................................................................................................... 137
12.18 Phonebook >> Cloud phonebook ...........................................................................................137
12.19 Phonebook >> Call List..........................................................................................................139
12.20 Phonebook >> Web Dial ........................................................................................................139
12.21 Phonebook >> Advanced........................................................................................................ 139
12.22 Call Logs.................................................................................................................................139
12.23 Function Key >> Function Key.............................................................................................. 140
12.24 Function Key >> Side Key..................................................................................................... 141
12.25 Function Key >> Softkey........................................................................................................141
12.26 Function Key >> Advanced....................................................................................................142
12.27 Application >> Manage Recording......................................................................................... 143
12.28 Security >> Web Filter ...........................................................................................................143
12.29 Security >> Trust Certificates................................................................................................. 144
12.30 Security >> Device Certificates..............................................................................................144
12.31 Security >> Firewall............................................................................................................... 145
12.32 Device Log >> Device Log ....................................................................................................147
13 Trouble Shooting............................................................................................................................. 148
13.1 Get Device System Information ............................................................................................. 148
13.2 Reboot Device ........................................................................................................................ 148
13.3 Reset Device to Factory Default............................................................................................. 148


V
13.4 Screenshot...............................................................................................................................148
13.5 Network Packets Capture........................................................................................................ 149
13.6 Get Log Information............................................................................................................... 150
13.7 Common Trouble Cases.......................................................................................................... 150


VI
1 Picture
Picture 1 - Desktop phone installation................................................................................................6
Picture 2 - Connecting to the Device..................................................................................................7
Picture 3 - Instruction of Keypad.....................................................................................................16
Picture 4 - Instruction of Keypad.....................................................................................................18
Picture 5 - X7 default home screen..................................................................................................20
Picture 6 - X7C default home screen................................................................................................21
Picture 7 - Scroll icon.......................................................................................................................22
Picture 8 - The Phone status.............................................................................................................23
Picture 9 - WEB phone status...........................................................................................................23
Picture 10 - Landing page ................................................................................................................24
Picture 11 - Phone line SIP address and account information..........................................................26
Picture 12 - Phone display name and port........................................................................................26
Picture 13 - Web SIP registration .....................................................................................................27
Picture 14 - Default line ...................................................................................................................28
Picture 15 - Enable voice channel dialing........................................................................................29
Picture 16 - Open the voice channel and dial the number................................................................29
Picture 17 - Call number ..................................................................................................................30
Picture 18 -Answering calls.............................................................................................................30
Picture 19 - Talking interface ...........................................................................................................31
Picture 20 - The second call interface ..............................................................................................32
Picture 21 - Two way calling............................................................................................................33
Picture 22 - Redial set ......................................................................................................................34
Picture 23 - Line 1 enables auto-answering......................................................................................35
Picture 24 - The line has enabled auto-answering............................................................................35
Picture 25 - Web page to start auto-answering.................................................................................36
Picture 26 - Set the callback key on the phone.................................................................................37
Picture 27 - Set the callback key on the web page ...........................................................................37
Picture 28 - Mute the call.................................................................................................................38
Picture 29 - Ringing mute ................................................................................................................38
Picture 30 - Call hold interface.........................................................................................................39
Picture 31 - X7C Enable DND.........................................................................................................40
Picture 32 - X7 Enable DND............................................................................................................40
Picture 33 - DND setting interface...................................................................................................41
Picture 34 - DND timer....................................................................................................................41
Picture 35 - DND Settings................................................................................................................42
Picture 36 - Line DND .....................................................................................................................42


VII
Picture 37 - Select the line to set up call forwarding........................................................................43
Picture 38 - Select call forward type................................................................................................44
Picture 39 - Enable call forwarding and configure the call forwarding number ..............................44
Picture 40 - Set call forward.............................................................................................................45
Picture 41 - Transfer interface..........................................................................................................46
Picture 42 - Semi-Attended transfer.................................................................................................46
Picture 43 -Attended transfer...........................................................................................................47
Picture 44 - Call waiting setting.......................................................................................................48
Picture 45 - Web call waiting setting................................................................................................48
Picture 46 - Web call waiting tone setting........................................................................................49
Picture 47 - Local conference setting...............................................................................................50
Picture 48 - Local conference˄1˅.................................................................................................50
Picture 49 - Local conference˄2˅.................................................................................................50
Picture 50 - Network conference......................................................................................................51
Picture 51 - Phone set call park........................................................................................................52
Picture 52 - WEB set call park .........................................................................................................52
Picture 53 - Phone pick up setting....................................................................................................53
Picture 54 - WEB pick up setting.....................................................................................................54
Picture 55 - Enable anonymous call.................................................................................................54
Picture 56 - Enable Anonymous web page call................................................................................54
Picture 57 -Anonymous call log ......................................................................................................55
Picture 58 -Anonymous calls are not allowed on the phone............................................................55
Picture 59 - Page Settings blocking anonymous call........................................................................56
Picture 60 - Phone hotline setting interface......................................................................................56
Picture 61 - Hotline set up on webpage............................................................................................57
Picture 62 - Set up an emergency call number.................................................................................58
Picture 63 - Dial the emergency number..........................................................................................58
Picture 64 - Web page configuration BLF function key...................................................................59
Picture 65 - Phone configuration BLF function key.........................................................................60
Picture 66 - Configure the BLF List functionality ...........................................................................62
Picture 67 - BLF List number display ............................................................................................62
Picture 68 - WEB local recording.....................................................................................................63
Picture 69 - Web server recording....................................................................................................64
Picture 70 - Web SIP info recording.................................................................................................65
Picture 71 - Configure the agent account in normal mode...............................................................65
Picture 72 - Configure the proxy account-hotel Guest mode...........................................................66
Picture 73 -Agent logon page..........................................................................................................67
Picture 74 - Web Intercom configure................................................................................................67


VIII
Picture 75 - Multicast Settings Page.................................................................................................68
Picture 76 - Register BroadSoft account..........................................................................................70
Picture 77 - Set BroadSoft server.....................................................................................................70
Picture 78 - Enable SCA ..................................................................................................................71
Picture 79 - Set Private Hold Function Key.....................................................................................71
Picture 80 - SMS icon ......................................................................................................................73
Picture 81 - New Voice Message Notification..................................................................................74
Picture 82 - Voice message interface................................................................................................75
Picture 83 - Configure voicemail number ........................................................................................75
Picture 84 - Register SIP account.....................................................................................................76
Picture 85 - SIP hotspot server configuration...................................................................................77
Picture 86 - SIP hotspot client configuration....................................................................................77
Picture 87 - Phone language setting .................................................................................................79
Picture 88 - Language setting on Web page .....................................................................................79
Picture 89 - Set time & date on phone..............................................................................................80
Picture 90 - Set time & date on webpage.........................................................................................80
Picture 91 - Set screen parameters on phone....................................................................................82
Picture 92 - Page screen Settings......................................................................................................82
Picture 93 - Phone screen saver........................................................................................................83
Picture 94 - Phone book screen........................................................................................................85
Picture 95 - Local Phone book .......................................................................................................85
Picture 96 -Add New Contact..........................................................................................................86
Picture 97 - Group List.....................................................................................................................87
Picture 98 - Browsing Contacts in a Group......................................................................................87
Picture 99 -Add Contacts in a Group...............................................................................................88
Picture 100 - Add Blacklist ..............................................................................................................88
Picture 101 - Web Blacklist..............................................................................................................89
Picture 102 - Cloud phone book list.................................................................................................90
Picture 103 - Browsing Contacts in Cloud Phone book...................................................................90
Picture 104 - CallLog.......................................................................................................................91
Picture 105 - Filter call record types ................................................................................................92
Picture 106 - DSS LCD key Page Configuration Screen .................................................................93
Picture 107 - DSS LCD Screen Configuration.................................................................................94
Picture 108 - DSS settings................................................................................................................94
Picture 109 - WIFI settings...............................................................................................................95
Picture 110 - Headset function settings............................................................................................96
Picture 111 - Bluetooth Settings Screen...........................................................................................96
Picture 112 - EHS Headset setting ...................................................................................................97


IX
Picture 113 - SIP address and account information..........................................................................98
Picture 114 - Configure Advanced Line Options ...........................................................................98
Picture 115 - Network mode Settings...............................................................................................99
Picture 116 - DHCP network mode................................................................................................100
Picture 117 - PPPoE network mode ...............................................................................................100
Picture 118 - Static IP network mode.............................................................................................101
Picture 119 - IPv6 Static IP network mode.....................................................................................101
Picture 120 - The phone configures the web server type................................................................104
Picture 121 - Menu password and Settings ....................................................................................105
Picture 122 - Keypad lock password..............................................................................................105
Picture 123 - Set the keypad lock password .................................................................................106
Picture 124 - Phone keypad lock password input interface............................................................106
Picture 125 - Web keyboard lock password Settings......................................................................107
Picture 126 - Page auto provision Settings.....................................................................................107
Picture 127 - Phone auto provision settings...................................................................................108
Picture 128 - Web page firmware upgrade.....................................................................................110
Picture 129 - Firmware upgrade information display.....................................................................111
Picture 130 - Firmware upgrade.....................................................................................................112
Picture 131 - Reset to default .........................................................................................................113
Picture 132 - Service Port Settings.................................................................................................116
Picture 133 - Dial plan settings ......................................................................................................123
Picture 134 - Custom setting of dial - up rules...............................................................................124
Picture 135 - Dial rules table (1)....................................................................................................126
Picture 136 - Dial rules table (2)....................................................................................................126
Picture 137 - Tone settings on the web...........................................................................................136
Picture 138 - Web cloud phone book Settings................................................................................138
Picture 139 - IP Camera List ..........................................................................................................143
Picture 140 - Web Filter settings ....................................................................................................143
Picture 141 - Web Filter Table........................................................................................................143
Picture 142 - Certificate of settings................................................................................................144
Picture 143 - Device certificate setting ..........................................................................................145
Picture 144 - Network firewall Settings.........................................................................................145
Picture 145 - Firewall Input rule table............................................................................................146
Picture 146 - Delete firewall rules..................................................................................................147
Picture 147 - Screenshot.................................................................................................................149
Picture 148 - Web capture ..............................................................................................................150