Fanvil X210 User manual

Software Version: 1.8.0
Release Date：2018/11/15
User Manual
X210 & X210i
X210
X210i

I
Directory
Directory................................................................................................................................................................. I
1Picture............................................................................................................................................................... VI
2Table................................................................................................................................................................... X
3FCC Statement................................................................................................................................................... 1
4Safety Instruction............................................................................................................................................... 2
5Overview..............................................................................................................................................................3
5.1 Overview................................................................................................................................................. 3
5.2 Packing Contents.....................................................................................................................................4
5.2.1 Packing Contents...........................................................................................................................4
6Install Guide........................................................................................................................................................5
6.1 Use PoE or external Power Adapter....................................................................................................... 5
6.2 Desktop Installation................................................................................................................................ 6
6.2.1 Desktop Installation.......................................................................................................................6
7Appendix Table.................................................................................................................................................. 8
7.1 Appendix I - Icon.................................................................................................................................... 8
7.2 Appendix II –Keyboard character query table...................................................................................11
7.3 Appendix III –LED Definition..............................................................................................................13
8Introduction to the User.................................................................................................................................. 14
8.1 Instruction of Keypad............................................................................................................................14
8.1.1 Instruction of Keypad..................................................................................................................14
8.2 Using Handset / Hands-free Speaker / Headphone...............................................................................16
8.3 Idle Screen.............................................................................................................................................17
8.4 Phone Status.......................................................................................................................................... 18
8.5 Web Management................................................................................................................................. 19
8.6 Network Configurations........................................................................................................................20
8.7 SIP Configurations................................................................................................................................ 21
9Basic Function.................................................................................................................................................. 24
9.1 Making Phone Calls.............................................................................................................................. 24
9.2 Answering Calls....................................................................................................................................26
9.2.1 Talking.........................................................................................................................................27
9.2.2 Make / Receive Second Call....................................................................................................... 27
9.3 End of the Call...................................................................................................................................... 29
9.4 Redial.................................................................................................................................................... 29

II
9.5 Dial-up Query........................................................................................................................................30
9.6 Auto-Answering....................................................................................................................................30
9.7 Callback.................................................................................................................................................32
9.8 Mute...................................................................................................................................................... 33
9.8.1 Mute the Call............................................................................................................................... 33
9.8.2 Ringing Mute...............................................................................................................................34
9.9 Call Hold/Resume................................................................................................................................. 35
9.10 DND.................................................................................................................................................... 35
9.11 Call Forward........................................................................................................................................38
9.12 Call Transfer........................................................................................................................................40
9.12.1 Blind transfer........................................................................................................................... 40
9.12.2 Semi-Attended transfer......................................................................................................... 41
9.12.3 Attended transfer....................................................................................................................41
9.13 Call Waiting........................................................................................................................................ 42
9.14 Conference.......................................................................................................................................... 43
9.14.1 Local Conference...................................................................................................................... 43
9.14.2 Network Conference................................................................................................................. 45
9.15 Call Park..............................................................................................................................................45
9.16 Pick Up................................................................................................................................................47
9.17 Anonymous Call..................................................................................................................................48
9.17.1 Anonymous Call....................................................................................................................... 48
9.17.2 Ban Anonymous Call................................................................................................................49
9.18 Hotline.................................................................................................................................................50
9.19 Emergency Call...................................................................................................................................51
10 Advance Function.......................................................................................................................................... 53
10.1 BLF (Busy Lamp Field)......................................................................................................................53
10.1.1 Configure the BLF Functionality..............................................................................................53
10.1.2 Use the BLF Function...............................................................................................................54
10.2 BLF List.............................................................................................................................................. 55
10.3 Record................................................................................................................................................. 56
10.3.1 Local Record（USB flash disk）.............................................................................................57
10.3.2 Server Record............................................................................................................................58
10.3.3 SIP INFO Record...................................................................................................................... 58
10.4 Agent................................................................................................................................................... 59
10.5 Intercom.............................................................................................................................................. 61
10.6 MCAST............................................................................................................................................... 62
10.7 SCA（Shared Call Appearance）......................................................................................................63
10.8 Message...............................................................................................................................................66

III
10.8.1 SMS...........................................................................................................................................66
10.8.2 MWI（Message Waiting Indicator）...................................................................................... 67
10.9 SIP Hotspot......................................................................................................................................... 68
11 Phone Settings................................................................................................................................................ 72
11.1 Basic Settings...................................................................................................................................... 72
11.1.1 Language................................................................................................................................... 72
11.1.2 Time & Date..............................................................................................................................73
11.1.3 Screen........................................................................................................................................ 74
11.1.4 Ring........................................................................................................................................... 76
11.1.5 Voice Volume........................................................................................................................... 76
11.1.6 Greeting Words......................................................................................................................... 77
11.1.7 Reboot....................................................................................................................................... 77
11.2 Phone book..........................................................................................................................................77
11.2.1 Local contact............................................................................................................................. 77
11.2.2 Black list....................................................................................................................................81
11.2.3 Cloud Phone Book.................................................................................................................... 82
11.3 Call Log...............................................................................................................................................83
11.4 Function Key.......................................................................................................................................85
11.5 Wi-Fi................................................................................................................................................... 87
11.6 Headset................................................................................................................................................87
11.6.1 Wired Headset...........................................................................................................................87
11.6.2 Bluetooth Headset..................................................................................................................... 88
11.6.3 EHS Headset............................................................................................................................. 89
11.7 Advanced.............................................................................................................................................90
11.7.1 Line Configurations.................................................................................................................. 90
11.7.2 Network Settings.......................................................................................................................91
11.7.3 Set The Secret Key....................................................................................................................95
11.7.4 Maintenance.............................................................................................................................. 97
11.7.5 Firmware Upgrade.................................................................................................................. 101
11.7.6 Factory Reset...........................................................................................................................103
12 Web Configurations.....................................................................................................................................104
12.1 Web Page Authentication................................................................................................................. 104
12.2 System >> Information..................................................................................................................... 104
12.3 System >> Account...........................................................................................................................104
12.4 System >> Configurations................................................................................................................ 104
12.5 System >> Upgrade...........................................................................................................................105
12.6 System >> Auto Provision................................................................................................................105
12.7 System >> Tools............................................................................................................................... 105

IV
12.8 System >> Reboot Phone..................................................................................................................105
13 Network >> Basic.........................................................................................................................................106
13.1 Network >> Service Port.................................................................................................................. 106
13.2 Network >> VPN.............................................................................................................................. 107
13.3 Network >> Advanced......................................................................................................................107
13.4 Line >> SIP....................................................................................................................................... 107
13.5 Line >> SIP Hotspot......................................................................................................................... 112
13.6 Line >> Dial Plan..............................................................................................................................113
13.7 Line >> Action Plan..........................................................................................................................116
13.8 Line >> Basic Settings...................................................................................................................... 116
13.9 Line >> RTCP-XR............................................................................................................................117
13.10 Phone settings >> Features............................................................................................................. 117
13.11 Phone settings >> Media Settings...................................................................................................121
13.12 Phone settings >> MCAST............................................................................................................. 122
13.13 Phone settings >> Action................................................................................................................123
13.14 Phone settings >> Time/Date..........................................................................................................123
13.15 Phone settings >> Tone...................................................................................................................124
13.16 Phone settings >> Advanced...........................................................................................................124
13.17 Phonebook >> Contact....................................................................................................................125
13.18 Phonebook >> Cloud phonebook................................................................................................... 125
13.19 Phonebook >> Call List.................................................................................................................. 127
13.20 Phonebook >> Web Dial.................................................................................................................128
13.21 Phonebook >> Advanced................................................................................................................128
13.22 Call Logs......................................................................................................................................... 128
13.23 Function Key >> Function Key...................................................................................................... 128
13.24 Function Key >> Side Key............................................................................................................. 129
13.25 Function Key >> Softkey................................................................................................................129
13.26 Function Key >> Advanced............................................................................................................131
13.27 Application >> Manage Recording................................................................................................ 131
13.28 Security >> Web Filter....................................................................................................................131
13.29 Security >> Trust Certificates.........................................................................................................132
13.30 Security >> Device Certificates......................................................................................................133
13.31 Security >> Firewall....................................................................................................................... 133
13.32 Device Log >> Device Log............................................................................................................ 135
14 Trouble Shooting..........................................................................................................................................136
14.1 Get Device System Information........................................................................................................136
14.2 Reboot Device...................................................................................................................................136
14.3 Reset Device to Factory Default.......................................................................................................136

V
14.4 Screenshot......................................................................................................................................... 136
14.5 Network Packets Capture..................................................................................................................137
14.6 Get Log Information......................................................................................................................... 137
14.7 Common Trouble Cases....................................................................................................................138

VI
1 Picture
Picture 1 - Device installation.............................................................................................................. 6
Picture 2 - Gooseneck MIC installation...............................................................................................6
Picture 3 - Connecting to the Device................................................................................................... 7
Picture 4 - Instruction of Keypad....................................................................................................... 14
Picture 5 - Screen layout/default home screen...................................................................................17
Picture 6 - Scroll icon.........................................................................................................................18
Picture 7 - The Phone status...............................................................................................................19
Picture 8 - WEB phone status............................................................................................................ 19
Picture 9 - Landing page.................................................................................................................... 20
Picture 10 - Phone line SIP address and account information...........................................................22
Picture 11 - Phone display name and port..........................................................................................22
Picture 12 - Web SIP registration....................................................................................................... 23
Picture 13 - Default line..................................................................................................................... 24
Picture 14 - Enable voice channel dialing..........................................................................................25
Picture 15 - Open the voice channel and dial the number................................................................. 25
Picture 16 - Call number.................................................................................................................... 26
Picture 17 - Answering calls...............................................................................................................26
Picture 18 - Talking interface............................................................................................................. 27
Picture 19 - The second call interface................................................................................................ 28
Picture 20 - Two way calling..............................................................................................................28
Picture 21 - Redial set........................................................................................................................ 30
Picture 22 - Line 1 enables auto-answering.......................................................................................31
Picture 23 - The line has enabled auto-answering............................................................................. 31
Picture 24 - Web page to start auto-answering...................................................................................32
Picture 25 - Set the callback key on the phone.................................................................................. 32
Picture 26 - Set the callback key on the web page.............................................................................33
Picture 27 - Mute the call................................................................................................................... 34
Picture 28 - Ringing mute.................................................................................................................. 34
Picture 29 - Call hold interface.......................................................................................................... 35
Picture 30 - Enable DND................................................................................................................... 35
Picture 31 - DND setting interface.....................................................................................................36
Picture 32 - DND timer...................................................................................................................... 36
Picture 33 - DND Settings..................................................................................................................37
Picture 34 - Line DND....................................................................................................................... 37
Picture 35 - Select the line to set up call forwarding......................................................................... 38
Picture 36 - Select call forward type..................................................................................................39

VII
Picture 37 - Enable call forwarding and configure the call forwarding number............................... 39
Picture 38 - Set call forward...............................................................................................................40
Picture 39 - Transfer interface............................................................................................................41
Picture 40 - Semi-Attended transfer...................................................................................................41
Picture 41 - Attended transfer.............................................................................................................42
Picture 42 - Call waiting setting.........................................................................................................42
Picture 43 - Web call waiting setting................................................................................................. 43
Picture 44 - Web call waiting tone setting......................................................................................... 43
Picture 45 - Local conference setting.................................................................................................44
Picture 46 - Local conference（1）.................................................................................................. 44
Picture 47 - Local conference（2）.................................................................................................. 44
Picture 48 - Network conference........................................................................................................45
Picture 49 - Phone set call park..........................................................................................................46
Picture 50 - WEB set call park........................................................................................................... 46
Picture 51 - Phone pick up setting......................................................................................................47
Picture 52 - WEB pick up setting.......................................................................................................48
Picture 53 - Enable anonymous call...................................................................................................48
Picture 54 - Enable Anonymous web page call................................................................................. 49
Picture 55 - Anonymous call log........................................................................................................49
Picture 56 - Anonymous calls are not allowed on the phone.............................................................50
Picture 57 - Page Settings blocking anonymous call.........................................................................50
Picture 58 - Phone hotline setting interface....................................................................................... 51
Picture 59 - Hotline set up on webpage............................................................................................. 51
Picture 60 - Set up an emergency call number...................................................................................52
Picture 61 - Dial the emergency number............................................................................................52
Picture 62 - Web page configuration BLF function key.................................................................... 53
Picture 63 - Phone configuration BLF function key..........................................................................54
Picture 64 - Configure the BLF List functionality.............................................................................56
Picture 65 - BLF List number display ..............................................................................................56
Picture 66 - WEB local recording...................................................................................................... 57
Picture 67 - Web server recording......................................................................................................58
Picture 68 - Web SIP info recording...................................................................................................59
Picture 69 - Configure the agent account in normal mode................................................................ 59
Picture 70 - Configure the proxy account-hotel Guest mode............................................................ 60
Picture 71 - Agent logon page............................................................................................................61
Picture 72 - Web Intercom configure................................................................................................. 61
Picture 73 - Multicast Settings Page.................................................................................................. 62
Picture 74 - Register BroadSoft account............................................................................................63

VIII
Picture 75 - Set BroadSoft server.......................................................................................................64
Picture 76 - Enable SCA.................................................................................................................... 64
Picture 77 - Set Private Hold Function Key.......................................................................................65
Picture 78 - SMS icon........................................................................................................................ 66
Picture 79 - New Voice Message Notification................................................................................... 67
Picture 80 - Voice message interface..................................................................................................68
Picture 81 - Configure voicemail number..........................................................................................68
Picture 82 - Register SIP account.......................................................................................................69
Picture 83 - SIP hotspot server configuration.................................................................................... 70
Picture 84 - SIP hotspot client configuration..................................................................................... 70
Picture 85 - Phone language setting...................................................................................................72
Picture 86 - Language setting on Web page.......................................................................................72
Picture 87 - Set time & date on phone............................................................................................... 73
Picture 88 - Set time & date on webpage...........................................................................................73
Picture 89 - Set screen parameters on phone..................................................................................... 75
Picture 90 - Page screen Settings....................................................................................................... 75
Picture 91 - Phone screen saver......................................................................................................... 76
Picture 92 - Phone book screen..........................................................................................................78
Picture 93 - Local Phone book ......................................................................................................... 78
Picture 94 - Add New Contact........................................................................................................... 79
Picture 95 - Group List.......................................................................................................................80
Picture 96 - Browsing Contacts in a Group....................................................................................... 80
Picture 97 - Add Contacts in a Group................................................................................................ 81
Picture 98 - Add Blacklist.................................................................................................................. 81
Picture 99 - Web Blacklist..................................................................................................................82
Picture 100 - Cloud phone book list...................................................................................................82
Picture 101 - Downloading Cloud Phone book................................................................................. 83
Picture 102 - Browsing Contacts in Cloud Phone book.................................................................... 83
Picture 103 - CallLog......................................................................................................................... 84
Picture 104 - Filter call record types..................................................................................................84
Picture 105 - DSS LCD key Page Configuration Screen...................................................................85
Picture 106 - DSS LCD Screen Configuration.................................................................................. 86
Picture 107 - DSS settings..................................................................................................................86
Picture 108 - WIFI settings................................................................................................................ 87
Picture 109 - Headset function settings..............................................................................................88
Picture 110 - Bluetooth Settings Screen.............................................................................................88
Picture 111 - EHS Headset setting..................................................................................................... 89
Picture 112 - SIP address and account information........................................................................... 90

IX
Picture 113 - Configure Advanced Line Options...............................................................................90
Picture 114 - Network mode Settings................................................................................................ 91
Picture 115 - DHCP network mode....................................................................................................91
Picture 116 - PPPoE network mode................................................................................................... 92
Picture 117 - Static IP network mode.................................................................................................92
Picture 118 - IPv6 Static IP network mode........................................................................................ 93
Picture 119 - The phone configures the web server type...................................................................95
Picture 120 - Set the Menu password.................................................................................................96
Picture 121 - Keypad lock password..................................................................................................96
Picture 122 - Set the keypad lock password .................................................................................... 96
Picture 123 - Phone keypad lock password input interface...............................................................97
Picture 124 - Web keyboard lock password Settings.........................................................................97
Picture 125 - Page auto provision Settings........................................................................................ 98
Picture 126 - Phone auto provision settings.......................................................................................98
Picture 127 - Web page firmware upgrade.......................................................................................101
Picture 127 - Firmware upgrade information display......................................................................101
Picture 129 - Firmware upgrade.......................................................................................................103
Picture 130 - Service Port Settings...................................................................................................106
Picture 131 - Dial plan settings........................................................................................................ 113
Picture 132 - Custom setting of dial - up rules................................................................................ 114
Picture 133 - Dial rules table (1)...................................................................................................... 115
Picture 134 - Dial rules table (2)...................................................................................................... 115
Picture 135 - Tone settings on the web............................................................................................ 124
Picture 136 - Web cloud phone book Settings................................................................................. 127
Picture 137 - IP Camera List............................................................................................................ 131
Picture 138 - Web Filter settings...................................................................................................... 131
Picture 139 - Web Filter Table..........................................................................................................132
Picture 140 - Certificate of settings..................................................................................................132
Picture 141 - Device certificate setting............................................................................................ 133
Picture 142 - Network firewall Settings...........................................................................................133
Picture 143 - Firewall Input rule table............................................................................................. 135
Picture 144 - Delete firewall rules................................................................................................... 135
Picture 145 - Screenshot...................................................................................................................137
Picture 146 - Web capture................................................................................................................ 137