Fanvil X3SP User manual

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Document Version: 2.0
Release Date: 2016/12/10
User Manual
X3G

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Table of Content
Figures ..................................................................................................................................................5
Tables....................................................................................................................................................8
1 Safety Instruction..............................................................................................................................9
2 Overview ..........................................................................................................................................10
3 Installation .......................................................................................................................................11
3.1 Use PoE or External Power Adapter....................................................................................11
3.2 Desktop and Wall-mount Installation....................................................................................12
4 Introduction to the Phone User Interface.....................................................................................14
4.1 Keypad..................................................................................................................................14
4.2 Using Handset / Hands-free/ Headset..................................................................................15
4.3 Screen User Interface...........................................................................................................16
4.4 Web Portal............................................................................................................................17
5 Setting Up ........................................................................................................................................19
5.1 Network Configuration..........................................................................................................19
5.2 Line Configurations...............................................................................................................20
6 Using the Phone..............................................................................................................................28
6.1 Making Phone Calls..............................................................................................................28
6.1.1 Make / Receive Second Call .............................................................................................33
6.1.2 Join / Split Two Calls (3-way Local Conference)...............................................................35
6.1.3 Call Transfer......................................................................................................................35
6.2 Using Phonebook .................................................................................................................36
6.2.1 Add / Edit / Delete Contact................................................................................................38
6.2.2 Add / Edit / Delete Group...................................................................................................38
6.2.3 Browse and Add / Remove Contacts in Group .................................................................39
6.3 Using Cloud Phonebook.......................................................................................................40
6.3.1 Open Cloud Phonebook....................................................................................................41
6.4 Call Logs...............................................................................................................................42
6.5 Voice Message.....................................................................................................................44
6.6 Do-Not-Disturb......................................................................................................................45
6.7 Auto-Answering ....................................................................................................................47
6.8 Call Forward..........................................................................................................................48

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7 Phone Settings................................................................................................................................51
7.1 Adjust Audio Volume ............................................................................................................51
7.2 Set Ring Tone Volume and Type.........................................................................................51
7.3 Adjust LCD Energysaving.....................................................................................................51
7.4 Set Device Time/Date...........................................................................................................52
7.5 Set Device Language...........................................................................................................53
7.6 Reboot the Device................................................................................................................53
7.7 Reset to Factory Default.......................................................................................................53
8 Web Portal........................................................................................................................................54
8.1 Web Portal Authentication....................................................................................................54
8.2 Web Call ...............................................................................................................................54
8.3 SYSTEM / Information..........................................................................................................55
8.4 SYSTEM / Account...............................................................................................................56
8.5 SYSTEM / Configurations.....................................................................................................56
8.6 SYSTEM / Upgrade..............................................................................................................56
8.7 SYSTEM / Auto Provision.....................................................................................................56
8.8 SYSTEM / Tools...................................................................................................................57
8.9 NETWORK / Basic................................................................................................................57
8.10 NETWORK / Advanced......................................................................................................57
8.11 NETWORK / VPN...............................................................................................................57
8.12 LINES / SIP.........................................................................................................................57
8.13 LINES / Dial Peer................................................................................................................62
8.14 LINES / Dial Plan................................................................................................................66
8.15 LINES / Basic Settings .......................................................................................................67
8.16 PHONE / Features..............................................................................................................67
8.17 PHONE / Audio...................................................................................................................71
8.18 PHONE / MCAST ...............................................................................................................72
8.19 PHONE / Time/Date ...........................................................................................................73
8.20 PHONE / Advanced............................................................................................................74
8.21 PHONEBOOK / Contacts...................................................................................................74
8.22 PHONEBOOK / Cloud Phonebook.....................................................................................75
8.23 PHONEBOOK / Blacklist....................................................................................................76
8.24 PHONEBOOK / Advanced .................................................................................................76
8.25 CALL LOGS........................................................................................................................76
8.26 FUNCTION KEY / Function Key.........................................................................................77

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8.27 FUNCTION KEY / Softkey..................................................................................................78
9 Advanced Features.........................................................................................................................79
9.1 VPN.......................................................................................................................................79
9.1.1 L2TP ..................................................................................................................................79
9.1.2 OpenVPN...........................................................................................................................80
10 Trouble Shooting ..........................................................................................................................81
10.1 Get Device System Information..........................................................................................81
10.2 Upgrade to the Latest Software..........................................................................................81
10.3 Reboot Device....................................................................................................................82
10.4 Reset Device to Factory Default.........................................................................................82
10.5 Network Packets Capture...................................................................................................82
10.6 Entering Post Mode and Recover System Image..............................................................82
10.7 Common Trouble Cases.....................................................................................................84
Appendix I - Icon Illustration.............................................................................................................86
Appendix II –Text Input from Keypad.............................................................................................88
Appendix III –LED Definition............................................................................................................90

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Figures
Figure 1 - Desktop Installation............................................................................................12
Figure 2 - Change Handset Hook to Wall-mount Mode.....................................................13
Figure 3 - Wall-mount Installation.......................................................................................13
Figure 4 - Connecting to the Device...................................................................................13
Figure 5 - Keypad ...............................................................................................................14
Figure 6 - Screen Layout / Default Standby Screen...........................................................16
Figure 7 - Vertical Scroll Bar...............................................................................................17
Figure 8 - Check the Device’s IP Address..........................................................................17
Figure 9 - Web Portal Login Page ......................................................................................18
Figure 10 - Configure SIP Proxy Server Address...............................................................20
Figure 11 - Configure SIP Proxy Server Port.....................................................................21
Figure 12 - Configure SIP Username.................................................................................21
Figure 13 - Configure Authentication Name.......................................................................22
Figure 14 - Configure SIP Authentication Password..........................................................22
Figure 15 - Configure Display Name..................................................................................23
Figure 16 - Enable / Disable Outbound Proxy....................................................................23
Figure 17 - Enable / Disable Sip Line.................................................................................24
Figure 18 - Configure Advanced Line Options...................................................................24
Figure 19 - Configure SIP Realm/Domain..........................................................................25
Figure 20 –Configure Unregistered Dial.............................................................................25
Figure 21 - Enable / Disable Anonymous...........................................................................25
Figure 22 - Configure DTMF Mode ...................................................................................25
Figure 23 - Enable / Disable STUN....................................................................................25
Figure 24 - Configure Local Port.........................................................................................25
Figure 25 - Configure Ring Type ........................................................................................26
Figure 26 - Configure MWI Number....................................................................................26
Figure 27 - Configure Pickup Number................................................................................26
Figure 28 - Configure Park Number....................................................................................26
Figure 29 - Configure Join Call Number.............................................................................26
Figure 30 - Enable / Disable Missed Call ...........................................................................26
Figure 31 - Enable / Disable Feature Sync.........................................................................27
Figure 32 - Enable / Disable SCA.......................................................................................27

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Figure 33 - Default Line ......................................................................................................28
Figure 34 - Dialing a Number before Audio Channel Opened ...........................................29
Figure 35 - Dial a Number after Audio Channel Opened...................................................30
Figure 36 - Calling Remote Party.......................................................................................31
Figure 37 - Incoming Call Screen.......................................................................................31
Figure 38 - Talking Mode Screen.......................................................................................32
Figure 39 - Call Holding Screen..........................................................................................33
Figure 40 - Dual Calls.........................................................................................................34
Figure 41 - Conference Call................................................................................................35
Figure 42 - Phonebook Screen...........................................................................................36
Figure 43 - Phonebook is Empty ........................................................................................37
Figure 44 - Browsing Phonebook .......................................................................................37
Figure 45 - Add New Contact .............................................................................................38
Figure 46 - Group List.........................................................................................................39
Figure 47 - Browsing Contacts in a Group .........................................................................39
Figure 48 - Select (Add/Remove) Contacts in a Group......................................................40
Figure 49 - Cloud Phonebook List......................................................................................41
Figure 50 - Downloading Cloud Phonebook.......................................................................41
Figure 51 - Browsing Contacts in Cloud Phonebook..........................................................42
Figure 52 - Call Logs...........................................................................................................43
Figure 53 - Filter Call Log Type..........................................................................................43
Figure 54 - New Voice Message Notification......................................................................44
Figure 55 - Voice Message Screen....................................................................................45
Figure 56 - Configure the Voice Message Number............................................................45
Figure 57 - DND Enabled on All Lines................................................................................46
Figure 58 - Configure DND on Line....................................................................................46
Figure 60 - Configure Auto-answering on Line1.................................................................47
Figure 61 - Auto-answering Enabled on Line1...................................................................48
Figure 62 - Select Line for Call Forward Configuration......................................................49
Figure 63 - Select Call Forward Type.................................................................................49
Figure 64 - Activate Call Forward and configure Call Forward Number ............................50
Figure 65 - Set Delay Time for Call Forward on No Answer..............................................50
Figure 68 - Web Call Controls ............................................................................................54
Figure 69 - Web Call, Entering Number and Select Line...................................................55
Figure 70 - Global Substitution Configuration ....................................................................64

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Figure 71 - Local Substitution Configuration......................................................................64
Figure 72 - Add Prefixes Configuration ..............................................................................65
Figure 73 - Add Suffixes Configuration...............................................................................65
Figure 74 –Deletion Configuration.....................................................................................66
Figure 75 –Softkey Configuration ....................................................................................78

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Tables
Table 1 - Time Settings Parameters............................................................................................52
Table 2 - Line Configuration on Web...........................................................................................57
Table 3 - Global Settings for Lines on Web................................................................................67
Table 4 - Common Phone Feature Settings on Web................................................................67
Table 5 - Audio Settings on Web..................................................................................................71
Table 6 - MCAST Parameters on Web .......................................................................................73
Table 7 - Time/Date Setting Parameters on Web......................................................................73
Table 8 –DSS Key Setting Parameters on Web.......................................................................77
Table 9 - Trouble Cases................................................................................................................84
Table 10 - Keypad Icons................................................................................................................86
Table 11 - Status Prompt and Notification Icons........................................................................86
Table 12 - Look-up Table of Characters......................................................................................88
Table 13 - DSS KEY LED State....................................................................................................90
Table 14 - ENB LED State............................................................................................................ 92

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1 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the
safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may
cause damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may
cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct
sunlight.Also do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily
injury. Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.

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2 Overview
The new X3G color screen IP Phone is a high-end enterprise desktop phone which increases
enterprise users’ productivity at a cost-effective price.
Evolved from enterprise IP phones, X3G pushes its high-end cost-effective enterprise IP phone to
another level. X3G inherits enterprise features from enterprise phones, such as HD voice in handset,
headset, and full-duplex speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure
transmission, auto-provisioning, and more.
In order to help some users who are interested to read every detail of the product, this user manual
is provided as a user’s reference guide. Still, the document might not be up to date with the newly
release software, so please kindly download updated the latest user manual from website, or
contact with support if you have any question using X3G.