Fermax MEET NEO 7 User manual

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USER MANUAL
REF. 14501 NEO MONITOR

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CONGRATULATIONS FOR BUYING A QUALITY PRODUCT!
Fermax Electrónica develops and manufactures premium equipment that meets the
highest design and technology standards. We hope you will enjoy all its functions.
Technical publication for information purposes edited by FERMAX ELECTRÓNICA S.A.U.
FERMAX ELECTRÓNICA applies a continuous improvement policy, therefore it reserves the right to modify the
contents of this document, as well as the product features hereof at any time and without prior notice. Any
modification will be reflected in subsequent editions of this document.
This product is protected with the following patents and utility models:
PATENTS: US 9215410, US 9762852, BE1023440, AU2014203706.
UTILITY MODELS: ES1187384U, ES1141495U, FR3038192, DE202016000632U1, CN205987229(U).
Cod. 970201Ib V11_20

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INDEX
1 DESCRIPTION ........................................................................................................................................ 4
2 CALL RECEPTION................................................................................................................................... 5
Calling from a panel....................................................................................................................... 5
Call from the door of the apartment/home (doorbell)................................................................. 7
Calls from another home/apartment............................................................................................ 7
Call from a concierge..................................................................................................................... 7
3 MAKING CALLS ..................................................................................................................................... 8
Call concierge ................................................................................................................................ 8
Call another residence (EXTERCOM) ............................................................................................. 9
Call another monitor in the same apartment (INTERCOM) ........................................................ 10
Connection with an access panel ................................................................................................ 11
SOS call ........................................................................................................................................ 13
4 ADDITIONAL FUNCTIONS ................................................................................................................... 14
Alarm Function ............................................................................................................................ 14
Lift Control................................................................................................................................... 18
Actuator Control.......................................................................................................................... 19
Call Management ........................................................................................................................ 20
Message Management................................................................................................................ 21
Viewing Community Cameras ..................................................................................................... 22
5 SETTINGS ............................................................................................................................................ 25
Ring tone Settings ....................................................................................................................... 26
Language Settings........................................................................................................................ 26
Date and Time Settings ............................................................................................................... 27
Do Not Disturb Function.............................................................................................................. 28
Installer Menu ............................................................................................................................. 28
Change of passwords .................................................................................................................. 29
Information Screen...................................................................................................................... 31

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Alarm Mode
Date and time
Missed calls
Received messages
Do not disturb
1DESCRIPTION
The following document is the User Manual for the NEO 7” monitor. Ref. 14501 and firmware
V03.00.
The layout and quantity of icons in the main menu depends on the installer configuration.
Network status

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Hang up/reject call
Pick up/accept call
ADDITIONAL
DOORS
MAIN
DOOR
2CALL RECEPTION
Calling from a panel
NEO monitors can receive calls from both the outdoor panels of the block corresponding to the
apartment, as well as from any general entrance of the condominium.
During the call it is possible to open the access door, as well as any other additional doors that
may have been installed (gate, garage, etc.) up to a maximum of 4.
During the call it is also possible to view the caller from the camera installed on the building's
access panel, as well as from any additional cameras that may have been installed (up to a
maximum of 4).
In both cases, the operation is the same: The monitor rings, the screen turns on automatically and
the visitor's image appears, along with the user controls described below.
Hang up/reject call
Touch the icon if you do not wish to take the call. The monitor will turn off.
Open the door
Touch the icon if you want to open the door without first talking to the caller.
If there are additional doors (other than the main door), touching this icon will display more
options at the bottom of the screen. Click on the one corresponding to the door to be opened.
Open door

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ADDITIONAL
CAMERAS
PANEL CAMERA
Pick up/accept call
You can establish hands-free communication with the caller. The monitor interface will display an
icon for volume control.
Display of additional cameras
If additional cameras are installed, an icon with few dots will appear on the control panel. By
tapping on them, more options will appear at the bottom of the screen. Tap on the corresponding
camera to be displayed.
The call duration is limited to 120 seconds. Tap the icon if you want to finish it sooner.
NOTE:
The additional doors and cameras available depend on the installation and configuration of the system.
Disconnect
microphone
Volume indicator
Volume settings
Exit
Additional
cameras

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Call from the door of the apartment/home (doorbell)
It is possible to receive calls via a button installed next to the door of the home/apartment itself.
This call will sound different from other calls (ding-dong).
Calls from another home/apartment
It is possible to receive a call from the monitor of another home/apartment in the
condominium/building, or even from any other building in the development. This call will sound
on the monitor with a different tone to access calls and information from the calling monitor will
appear at the top of the panel.
No image will appear on the screen and the controls available on the panel will be Hang up/Reject
call and Pick up/Accept call, so you can talk hands-free with your caller.
The call duration is limited to 120 seconds. Touch the key if you want to end it sooner.
Call from a concierge
It is possible to receive a call from any concierge in the development. This call will sound on the
monitor with a different tone to access calls or calls from other homes and information from the
calling concierge will appear at the top.
Depending on the installation, you may see an image captured by a camera installed next to the
concierge.
See NOTES.
The controls available on the panel will be Hang up/Reject call and Pick up/Accept call, so you can
talk hands-free with the concierge.
The call duration is limited to 120 seconds. Touch the "Hang up/Reject call" key if you want to end
it earlier.
NOTES:
Both additional door and additional camera icons will appear depending on their availability in the
building, or on the configuration made by the installer.
The ringing tones that identify the origin of the call (access to the building, concierge, another home or
door of the home), are configurable. See section "Adjusting the ring sounds".
If there are several monitors in the same home (up to a maximum of 9), they will all ring at the same time
and it will be possible to answer the call from any of them.
Once the call is answered, the rest of the monitors will stop ringing.

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Concierge called
Remaining call time
Hang up/Reject
Pick up
3MAKING CALLS
Call concierge
It is possible to call any available concierge in the building or even the condominium as well.
To do this, touch the icon . A list of all available concierges will appear on the screen after a
short SEARCH period of time, while the system is detecting them.
If there were not any concierge available, a message NO DEVICE IS FOUND will paperer for 5
seconds.
Otherwise, a message UPDATE COMPLETED and a list with the detected concierges will appear.
Touch the one you wish to communicate with.
The list of the detected concierges is stored in memory, so the next time you need to call a
concierge, the concierge list will appear immediately. However, in the case of the available
concierges is different than the stored in memory, the list will be automatically updated.
The concierge could be identified by a name or a customized tag depending on the installer
configuration. Ex. MANAGEMENT CENTER instead of CONCIERGE-9901.
Depending on the installation, you may see an image captured by a camera installed next to the
concierge
The controls available on the panel will be Hang up/Reject call and Pick up/Accept call, so you can
talk hands-free with the concierge.
The call duration is limited to 30 seconds. Touch the "Hang up/Reject call" key if you want to end
it earlier.

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Home called
Remaining time on
call
Hang up/Reject
Pick up
Call another residence (EXTERCOM)
It is possible to make a call to the monitor of another apartment in the building, or even of any
other building in the condominium.
Depending on the characteristics of the installation, this functionality may be deactivated. A
"FUNCTION NOT ACTIVATED" message will be displayed.
To call another home, first touch the icon . A dialling pad will appear.
•Directly dial the number of the corresponding property, if it belongs to the same block.
•Dial the block number followed by the home number (4 digits) to call a home in another block
within the development.
E.g. Block 5, home 36: dial 50036.
When you pick up, the controls available on the panel will be Hang up/Reject call and Pick
up/Accept call, so you can talk hands-free with your caller.
The call duration is
limited to 30 seconds. Touch the "Hang up/Reject call" key if you want to end it earlier.

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Call another monitor in the same apartment (INTERCOM)
It is possible to make a call to another monitor installed in the same apartment.
Touch the icon to call to another monitor in the same apartment. A list of all available
monitors will appear on the screen.
If there were not any monitor available, a message NO DEVICE IS FOUND will appear for 5 seconds.
The list of the detected monitors is stored in memory, so the next time you need to communicate
with, the monitor list will appear immediately.
The monitors could be identified by a name or a customized tag depending on the installer
configuration. Ex. LIVING ROOM instead of EXT-1.

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Hang up/reject call
Pick up/accept call
Open door
Connection with an access panel
It is possible to connect with any access panel in the same block, without having called it
previously.
Depending on the characteristics of the installation, this functionality may be deactivated. A
"FUNCTION NOT ACTIVATED" message will be displayed.
To connect to a panel, touch the icon . A list of available panels will appear. after a short
SEARCH period of time, while the system is detecting them.
If there were not any panel available, a message NO DEVICE IS FOUND will paperer for 5seconds.
Otherwise, a message UPDATE COMPLETED and a list with the detected panels will appear.
The list of the detected panels is stored in memory, so the next time you need to call a panel, the
panel list will appear immediately. However, in the case of the available panels is different than
the stored in memory, the list will be automatically updated.
The panel could be identified by a name or a customized tag depending on the installer
configuration. Ex. EAST ENTRANCE instead of BLOCK PANEL-01.
Touch the one you wish to communicate with.
Once in communication, the screen will display the image captured by the panel, along with the
user controls described below:
Hang up/reject call
Touch the icon if you do not wish to take the call. The monitor will turn off.
Open the door
Touch the icon if you want to open the door without first talking to the caller.

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ADDITIONAL
DOORS
MAIN
DOOR
Additional
cameras
ADDITIONAL
CAMERAS
PANEL CAMERA
If there are additional doors to open (other than the main door), tapping this icon will display
more options at the bottom of the screen. Click on the one corresponding to the door to be
opened.
Pick up/accept call
You can establish hands-free communication with the caller. The monitor interface will display an
icon for volume control
Visualisation of additional cameras
If there are community cameras accessible via this monitor, some dots will appear on the control
panel. By tapping on them, more options will appear at the bottom of the screen. Tap on the
corresponding camera to be displayed.
Disconnect
microphone
Volume indicator
Volume settings
Exit

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NOTE:
In the event that a concierge, monitor or panel that is in use is called, an indicator message will appear
on the screen.
The call duration is limited to 120 seconds. Tap the icon if you want to finish it earlier
SOS call
It is possible to send a distress call, which will be received both in the concierges and in the
Management Post (if it exists) with identification of its origin. See NOTE.
Depending on the characteristics of the installation, this functionality may be disabled.
To do this, touch the icon and a confirmation message will be prompted to confirm if the SOS
alarm message must be sent.
A message "SOS SENT" will appear on the screen as confirmation.

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4ADDITIONAL FUNCTIONS
In addition to the video door phone and intercom functions, the MEET monitor has a number of
additional functions, which are listed below.
Alarm Function
Your NEO monitor is a complete alarm centre which, if any of the detectors it controls are
triggered, will generate an alarm signal both on the monitor itself (an acoustic signal and the
activation of a device) and in the Concierge Guard Unit device and MEET Management Software
in the condominium. This alarm signal shall be suitably identified (home and type of
detector/alarm triggered).
It can work in any of these 3 modes:
HOME MODE
It will be triggered only when it receives a technical alarm signal defined in HOME MODE (flood,
smoke, or 24-hour protection zones in general).
SLEEP MODE
In addition to technical alarms, it will also be triggered when it receives an alarm signal from an
intrusion detector in a certain area of the house defined in the SLEEP MODE.
This is the usual mode of operation when there are people in some part of the house (e.g.
bedrooms) and you want to leave other areas protected (e.g. living room, kitchen, etc.).

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OUT MODE
In addition to previous alarms, it will also be triggered when it receives an alarm signal from an
intrusion detector in the home defined in the OUT MODE.
This is the usual mode of operation when no one is home.
Touch the icon to arm the alarm system.
The sequence is as follows:
Select OUT MODE
When in or mode, touch the
The change will be made automatically after 100 seconds, to give you time to leave the protected
zone without triggering the alarm.
The remaining exit time is displayed.
Once the time has elapsed, the monitor will return to the standby screen, displaying an icon
indicating the current mode in the upper left corner.
Remaining time
Indicative icon

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Select HOME MODE
When in or mode, touch the icon .
A dialling pad will appear.
Enter the ALARM PIN number and touch the confirmation icon.
You can also enter the DURESS PIN, which will cause the alarm to be deactivated but will in turn
send a duress warning to the concierges.
Select SLEEP MODE (from OUT MODE)
While in mode , touch the icon .
A dialling pad will appear.
Enter the ALARM PIN number and touch the confirmation icon
You can also enter the DURESS PIN, which will cause the alarm to be deactivated but will in turn
send a duress warning to the concierges.

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The change will be made automatically after 100 seconds to prevent the alarm from being
triggered if you need to pass through the protected area.
The remaining exit time is displayed.
Once the time has elapsed, the monitor will return to the standby screen, displaying an indicator
icon in the upper left corner
Select SLEEP MODE OR OUT (from HOME MODE)
While in mode , touch the icon or
The change will be made automatically after 100 seconds to prevent the alarm from being
triggered if you need to pass through the protected area.
The remaining exit time is displayed.
Once the time has elapsed, the monitor will return to the standby screen, displaying an indicator
icon in the upper left corner
Remaining time
Remaining time

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LIFT FLOOR SITUATION
NOTES:
You may have entered the protected zone before accessing the monitor to disarm the alarm. You have a
few seconds to perform the disarming process before the alarm is triggered.
The default ALARM PIN is 1-2-3-4 and the DURESS PIN is 4-3-2-1. It can be changed to others of your
choice as explained in the "ALARM PIN" section.
The exact functioning of the alarm system depends on the installation and configuration of the
equipment by the installer. Contact the installation company.
Lift Control
This functionality allows the control of the building's lifts from the NEO monitor itself, so that it
is possible to make a call to the lift and/or automatically forward it to the ground floor every time
the door is opened to a visitor.
It is also possible to send the lift to the ground floor manually.
Touch the icon to access the lift control.
If you touch the ACTIVATE icon during communication with a visitor at the entrance door of your
block, or with another neighbour in the building, the lift will be enabled to access the floor of your
home.
NOTES:
The operation of the lift control depends on the installation and configuration of the equipment by the
installer. Contact the installation company or the construction company.
The system can control up to a total of 3 lifts.
Enable access lift
Lift call
Back

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Actuator Control
Remote activation of up to 8 devices from the monitor screen is possible, depending on the
installation and system configuration.
Touch the icon to access the actuator panel. Devices that have been installed and
configured for remote activation will be listed.
Touch the line of the device you want to activate.
NOTES:
Actuation is a momentary activation that can be used to turn a device on/off. This activation is timed
between 1 and 60 seconds, which are set during system configuration.
This functionality requires prior installation and configuration.

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Call Management
Each time a call is received, the information about the call is recorded, including date and time
received, whether the call was answered, origin of the call and a capture (photo) of the time of
the call, if the call was made from an outdoor panel.
Touch the icon to access the record of these calls.
Touch the icon momentarily if you want to delete the image. The device will ask for
confirmation.
Touch any line to display the photo associated with the corresponding record
Touch the icon if you want to delete the image. The device will ask for confirmation.
NOTES:
The monitor stores a total of 64 photos. Once the memory is full, the oldest photos will be replaced by
the new ones.
Delete photos
Next or previous page
Back
Missed call
Outgoing call
Incoming call
Photo access