GE ActiveKEY User manual

GE
Security
ActiveKEY Quick Start
ActiveKEY
Your new ActiveKEY is easy to learn and easy to use. Here are the highlights of its many friendly features.
INSTRUCTIONS
HERE
ON/OFF BUTTON
This is the “power” button.
Press it to start any action.
CANCEL BUTTON
Like a “back” button
BRIGHT BACKLIGHT
Lights up entire keypad and window
See numbers, instructions in low light
UP AND DOWN ARROWS
Use these buttons to scroll through
menu options in the window
INFRARED PORT
Aim top of key at purple lens
on iBox to beam it open
ENTER BUTTON
This is the “select” button.
You will use this button more
than any other.
WIRELESS ANTENNA
Key stays updated by cellular
contact with Supra network
Sends/receives real-time alert
after an iBox is opened
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TEXT DISPLAYED IN WINDOW
Menu options, instructions, battery level,
showing alerts, even showing notes
programmed into iBox by listing agent
BUILT-IN FLASHLIGHT
Perfect for nding keyboxes in low
light, or for rummaging in your purse
PLUG IT IN!
Just like your cell phone, your ActiveKEY needs to be charged!
When you rst get your new key, plug it in using your wall charger
and leave it there overnight to give it a full charge.
An ActiveKEY with a full charge should work for about three (3) days.
You will see the battery level each time you push the “on” button.
Keep your eye on the battery level and charge your key when it is low.
If the battery is really low, your ActiveKEY will let you know.
If the battery becomes completely drained, plug it in with your wall
charger for eight (8) hours to give it a full charge.
For information about the optional car charger and other ActiveKEY tips,
see the back page of this leaet.
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In cellular range or out? To keep itself updated, your ActiveKEY needs to be within compatible cellular range
only 10 continuous minutes during any 24-hour period. As long as it is updated, it does not need to be within
cellular range to open iBoxes. It does need to be in compatible cellular range to send and receive showing alerts
on the key.
More ways to update your ActiveKEY. If for any reason your ActiveKEY is outside compatible cellular range
for more than 24 hours, there are three additional ways to update your key. You can connect your ActiveKEY to
your PC or obtain an update code from the KIM website or the voice access system. See your ActiveKEY Pocket
Guide for step-by-step instructions.
Hungry for power. Your ActiveKEY uses a cellular radio to check in frequently with the Supra network. The
feature that keeps your key updated all by itself and allows you to receive real-time showing notications is the
very feature that consumes your battery charge.
Consider a car charger. You can leave your ActiveKEY plugged in to a car charger when you’re not using
it. That way your ActiveKEY will be always be on hand and ready to go whenever you need it. However, many
vehicles can only provide a charge to accessories when the ignition is on. To see whether your ActiveKEY is
charging while your ignition is o, look at the key display window. If it says CHARGING and shows the current key
battery level, it is receiving a charge.
Not too hot, not too cold. Temperature extremes can aect battery performance. If the ActiveKEY is below 0°
C (32° F) or above 40 ° C (104° F), it will not charge. When your weather is very cold or very hot, you will want to
take your ActiveKEY out of your car at night and between showings.
Use only the GE approved chargers. Use only the wall charger from your kit, or the optional car charger
you purchased from GE or your Board/Association/MLS. Using any other charger will void the warranty on your
ActiveKEY and may damage it.
USB cable not powerful enough to charge ActiveKEY. Connecting your ActiveKEY to your computer with
the USB cable will not adequately charge your key. Most computers do not pass enough charge through the USB
cable to oset a cellular radio’s rate of consumption.
Need help or have questions? Call the toll-free number on the back of your ActiveKEY, seven days a week,
including Saturday and Sunday, 5:00 a.m. to 7:00 p.m. Pacic time. The number is 1-877-699-6787.
Your ActiveKEY kit includes:
ActiveKEY
Pouch
Wall charger
Wallet guide
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Tips for getting the most from your ActiveKEY
Want a car charger?
Ask your Board/Association/MLS about available
stock at their oce.
Or download the ActiveKEY Accessories order form
from the Supra website at www.supraekey.com.
Click Order forms on the right under Related links.
CD with video
Pocket Guide
USB cable
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2. Or log on to KIMweb and assign your KeyBoxes directly
Get real-time showing notications on your ActiveKEY
To receive real-time showing notications on your ActiveKEY when your KeyBoxes are opened, you will
need to tell the Supra system which KeyBoxes are yours. There are two ways to do this.
NOTE: If you have previously assigned KeyBoxes on KIMweb, they will automatically be registered to your
new ActiveKEY serial number. Please allow 24 to 48 hours for them to appear in the View Existing KeyBoxes
link on your new KIMweb login page before you make any changes.
a. Log on to KIMweb as above.
b. Click Add New KeyBox on
the left side of the page.
c. Enter the KeyBox serial
number and shackle code.
If the box is on a listing, add
the Listing ID or MLS number
where the box is located.
d. Click Add to save.
Click View Existing KeyBoxes
to see all KeyBoxes currently
assigned to you, including
hours of access and whether
an MLS listing ID # has been
assigned. You can change
the listing ID by clicking on the
KeyBox serial number.
You can also delete KeyBoxes
that do not belong in your
inventory.
When you open an iBox shackle, your ActiveKEY will ask whether you want to assign the box. Enter 1 for Yes.
Click on the link inside the email message and follow the instructions to nish assigning the KeyBox.
1. Have KIM send you an email when you open the shackle
Does KIM have your email address? Here’s how to check.
a. Log on to the Supra website at www.supraekey.com and click Agents-Log on to KIMweb.
b. Highlight your Board, MLS or Association in the dropdown list.
c. Enter your key serial number and your four-digit PIN code and click Login.
d. On the left side of the page, click the ShowingValue link.
e. Click the Change Email Settings link on the right side of the page. If the box is empty, enter
your email address. Make sure this is the same email address you have on le with your MLS
membership. Otherwise, the system may override what you have entered. Click Save Now.
Viewing Showing Activity
Create and customize reports for your sellers
You can create reports to share with your sellers. Click the Create New Report link in the upper right corner, specify
the dates of the showings you want to include in your report, and check or uncheck whether you want to include the
showing agents’ contact information in your report. Then click Continue. You can email these reports directly, or
print them out when you meet with your sellers. For complete instructions, see the ShowingValue Quick Guide.
As long as KIM knows which KeyBoxes are yours, you will receive a real-time alert on your key when any of
them are opened. For details, log on to KIMweb at www.supraekey.com. There you will see the ShowingValue
Dashboard, a summary of activity at your KeyBoxes within a selected time frame.
Click View after Showing Activity to see who has shown your listings and when. The most recent is listed rst. You
can sort these showing details by KeyBox, by agent, or by date.