Goldmedal Super Floss 3038EDX User manual

Part No. 88761EX
Super Floss
Instruction Manual
Export Model #3038EDX
Cincinnati, OH 45241-4807 USA

Super Floss
Model 3038EDX
2
Safety Precautions
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment will
void the warranty and may cause a dangerous condition. NEVER make
alterations to this equipment. Read the Installation, Operating, and
Maintenance Instructions thoroughly before installing, servicing, or operating
this equipment.
014_051514
WARNING
Floss head rotates at high speeds. Operator MUST keep hands and face
clear of the floss head to avoid injury. Operator must wear eye protection.
Keep all spectators at a reasonable distance, and use a Floss Bubble for
added customer protection.
015_062714
WARNING
Keep all foreign objects out of floss head. To avoid eye injury, DO NOT fill
floss head with sugar while the head is on and rotating.
016_010914
WARNING
Burn Hazard. DO NOT touch spinner head. Allow to cool before cleaning or
servicing. Avoid contact with molten sugar.
006_092414
WARNING
ALWAYS wear safety glasses when servicing this equipment.
010_010914

Super Floss
Model 3038EDX
3
Safety Precautions (continued)
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514
WARNING
Read and understand operator’s manual and all other safety instructions
before using this equipment. To order copies of the operator’s manual go to
gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862
022_060215
WARNING
DO NOT allow direct contact of this equipment by the public when used in
food service locations. Only personnel trained and experienced in the
equipment operation may operate this equipment.
Carefully read all instructions before operation.
012_010914
WARNING
This machine is NOT to be operated by minors.
007_010914
Note: Improvements are always being made to Gold Medal’s equipment. This
information may not be the latest available for your purposes. It is critical that
you call Gold Medal’s Technical Service Department at 1-800-543-0862 for any
questions about your machine operations, replacement parts, or any service
questions. (Gold Medal Products Co. does not assume any liability for injury due
to careless handling and/or reckless operation of this equipment.)

Super Floss
Model 3038EDX
4
Installation Instructions
Inspection of Shipment
After unpacking, check thoroughly for any damage which may have occurred in transit. Claims
should be filed immediately with the transportation company. The warranty does not cover damage
that occurs in transit, or damage caused by abuse, or consequential damage due to the operation of
this machine, since it is beyond our control (reference warranty in back of manual).
Manual
Read and understand the operator’s manual and all other safety instructions before using this
equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold Medal
Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862.
Setup:
Your new floss machine unit is completely assembled and tested at the factory.
1. Remove all packing material and tape before starting operation.
2. You MUST remove the 4 shipping brackets placed around the motor mount casting before
operation. To do so, remove the bolts that hold the brackets in; this can be done with any
wrench or socket. Failing to do so may result in damage to your floss machine or in personal
injury.

Super Floss
Model 3038EDX
5
Electrical Requirements:
The following power supply must be provided:
Model No. 3038EDX: 230 VAC, 3100 Watts 50 Hz.
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
A certified electrician must furnish sufficient power for proper machine operation and install any
supplied receptacle. We recommend this equipment be on a dedicated and protected circuit. Failure to
wire properly will void the warranty and may result in damage to the machine. It is Gold Medal
Products Co.’s recommendation that this machine be plugged directly into a wall outlet. The use of
extension cords is not recommended due to safety concerns, and may cause sacrificed and/or
reduced performance. Make sure cord is located to prevent a trip hazard or unit upset.
Before You Plug In Machine
1. Make sure all machine switches are in the OFF position before plugging the equipment into the
receptacle.
2. Make sure the wall outlet can accept the grounded plugs (where applicable) on the power
supply cord.
3. The wall outlet must have the proper polarity. If in doubt, have a competent electrician inspect
the outlet and correct if necessary.
4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).
5. Install the unit in a level position.
CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.
039_080614

Super Floss
Model 3038EDX
6
Installation of Floss Stabilizer
Place Floss Machine Pan on unit and install Whirl Grip Floss Stabilizer as shown below.
1. Place a Non-Metallic Whirl Clip over the rim of the Floss Pan. The out facing hooks go to the
inside of the Floss Pan.
2. Hang the Non-Metallic screening material onto the up facing hook with the screening
approximately flush with the top of the pan. Gently pull the screening down and attach to the
down facing hook on the clip to secure screen in place.
3. Check the clip spacing for proper operation.
4. Continue this process with all clips, keeping equal spacing around the pan.
Whirl Grip
Floss Stabilizer
Clips (number
of clips varies
by model)
Air space is required between
pan and stabilizer for proper
operation.
Non-Metallic Whirlgrip Clip
Non-Metallic Screening Material
(Whirl Grip Floss Stabilizer)
Top View of Pan
Floss Pan

Super Floss
Model 3038EDX
7
Operating Instructions
Controls and Functions
Main Switch - Turns motor "on" or "off" and supplies current to the heat switch.
Heat Switch - Turns current to the heating element "on" or "off."
Heat Control - Increases or decreases voltage percentage to the tubular wire heating element.
Sugar for Your Candy
Ready to Use Flossugar
Our ready to use Flossugar is the preferred sugar for your new cotton candy machine; however 100%
pure cane or beet sugar will do just fine. Our Flossugar gives you good rich colors, and great flavors, too.
It is packed in handy half-gallon sealed cartons, with an E-Z pour spout for filling your machine. Flossugar
comes in many flavors, and you can easily change flavors for greatest variety, and best sales.
Mix Your Own
If you want to mix your own, use our Flossine®, and please follow our directions. If you want a deeper
color, slightly dampen the mixed sugar. Use a tablespoon of water per five pounds of sugar, sprinkle
water over sugar, and mix well. DO NOT USE EXCESS COLOR! Too much color will ruin the element on
your machine and could create a bitter taste to the candy. There is a limit as to how dark you can make
cotton candy. That’s because cotton candy is 98% air, and we cannot color the air.
Sugar Considerations
Today 99% of the sugar manufactured is extra fine granulated, which does have some small particles
which can slip thru the ribbons without being melted. If this becomes objectionable, you can seek out
medium coarse or sanding sugars. The larger crystal size will require a little more heat to melt.
Read the label on the bag of sugar, today we see some free flowing sugars for restaurants. Free flowing
sugars contain cornstarch which will burn onto your element/band clogging them rapidly. We have also
seen some off-brand sugars that are a blend of sugar and dextrose or corn syrup. This product makes
very poor cotton candy. Please make sure you get good sugar for your cotton candy machine.

Super Floss
Model 3038EDX
8
Machine Operation
WARNING
Floss head rotates at high speeds. Operator MUST keep hands and face
clear of the floss head to avoid injury. Operator must wear eye protection.
Keep all spectators at a reasonable distance, and use a Floss Bubble for
added customer protection.
015_062714
1. Follow the guidelines described in the Electrical Requirements Section for supplying power to
machine.
2. The Heat Switch and the Motor & Master Switch should be in the OFF position.
3. With the spinner head stopped, pour flossugar into the spinner head. Always fill it 90% full with
sugar. This 90% level is necessary to obtain a balanced condition in the floss head. DO NOT
OVERFILL!
IMPORTANT: NEVER add sugar when motor is running.
4. Turn MAIN SWITCH and HEAT SWITCH "ON."
5. Turn heat control knob clockwise to maximum setting to initiate the fastest possible warm up.
6. The machine should start making floss in 45-50 seconds. When the unit starts making floss,
you must reduce the heat setting. Turn the heat control knob counter clockwise to eliminate
smoking.
CAUTION
Never operate the equipment for a prolonged period of time with the HEAT
CONTROL in a position that causes the sugar to smoke. This will result in
excessive carbonization of the heat element. If you smell burning sugar or
see smoke, reduce the heat.
030_070914
7. Once you find the ideal setting for the HEAT CONTROL, operate with the setting near this
position each time. If the incoming line voltage changes during the day, the control will
automatically adjust the power to the head to keep the power at the same level as the selected
percent power number.
When completing operation for the day (or any prolonged period), follow the instructions in the
Shutdown Procedure/Cleaning and Care section of this manual.

Super Floss
Model 3038EDX
9
Making Floss
Pick a cone, if it sticks in the stack of cones, twist it off the stack.
CAUTION
Keep hands away from spinning head!
031_021914
Hold an inch or two of the pointed end of the cone between two fingers and a thumb. With a light flicking
action, roll cone in the web of floss building up in the pan. Lift the cone up with the ring of floss attached
and rotate the cone to wrap the floss. DO NOT roll floss while the cone is inside the pan. This will pack the
floss too tightly. See steps 1 thru 8 shown below.
If the floss fails to stick to the cone, pass the cone near the spinner head to pick up a “starter” of melted
sugar. Lift the cone out of the pan and wrap the floss with a "figure eight" movement of the hand. This
leaves giant pockets and makes the final product appear larger. Make sure room humidity is not too high,
or product will be "heavy".
1. Grip cone as shown.
2. Break into web of
floss with the cone.
3. Wind the sugar onto
the cone.
4. Lift web of floss from
the pan and roll onto
the cone.
5.
6.
7.
8.
WARNING
DO NOT PUT HANDS OR OBJECTS IN ROTATING SPINNER HEAD.
DO NOT FILL SPINNER HEAD WITH SUGAR WHILE IT IS ROTATING.
WEAR EYE PROTECTION.
DO NOT PUT HANDS NEAR ROTATING SPINNER HEAD.
USE FLOSS CONE TO COLLECT COTTON CANDY.
032_021914

Super Floss
Model 3038EDX
10
Floater Adjustment
In operation, the floss will collect on the FLOSS STABILIZER. If the floss collects “low” on the stabilizer,
twist the front (leading) edge of the leather floaters down. You get more lift and the floss will collect higher.
Form leather floaters as shown. This creates a lifting action to float the floss higher on the outside wall of
the floss pan.

Super Floss
Model 3038EDX
11
Shut Down Procedure/
Care and Cleaning
Shut Down Procedure
When completing operation for the day (or any prolonged period), run all the sugar out of the floss
head. When empty, turn the heat to highest position for approximately one to two minutes to clean
the band by baking off remaining sugar. NEVER put water in the floss head. Turn off the heat
switch and let the motor only run for 30-45 seconds before turning off the Master switch.
Care and Cleaning
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
DO NOT immerse in water.
Always unplug the equipment before cleaning or servicing.
025_020314
WARNING
Burn Hazard. DO NOT touch spinner head. Allow to cool before cleaning or
servicing. Avoid contact with molten sugar.
006_092414
Good sanitation practice demands that all food preparation equipment be cleaned regularly (only
use non-toxic, food grade cleaners). A clean looking, well-kept machine is one of the best ways
of advertising your product.
Follow the directions below to clean and sanitize the unit each day after use.
1. Unplug the machine and wait for the floss head to cool down to room temperature.
2. Make sure to clean all pans/accessories in order to sanitize them before each use.
3. Wipe all surfaces with a clean, damp cloth.
4. Wipe the stainless steel parts with a clean cloth and cleaner designed for stainless
steel, such as Gold Medal Watchdog Stainless Cleaner (Item No. 2088).
DO NOT use oven cleaners or abrasive materials as they will damage parts of the
machine.

Super Floss
Model 3038EDX
12
Floss Band and Element
Disassembly and Removal of Floss Band
1. Unplug the machine from the power source and allow floss head to cool completely.
2. Remove all sugar from the head of the machine before disassembling. If needed, carefully turn
the machine on its side and shake the sugar out.
3. Remove the four spinner cap retainer screws and spinner cap. In some cases, the sugar has
caused the cap and band to stick together. Applying gentle pressure with the heel of the hand
should free the parts for removal.
4. Remove the nylon acorn nut, lock nut, and terminal guard.
5. Remove the element lead wire retaining screws (using a 1/4” (9.5mm) nut driver), which fasten
the element lead wires to the terminals. This will allow the band and element to be removed.
(When reconnecting element leads, reference image below.)
6. If there is excessive sugar build-up, run hot water over band and element until the sugar
dissolves (be careful to keep element leads dry). When the sugar has been removed, allow the
band and element to air dry overnight.
Note: For models with separate heat and motor switches, the best way to dry the floss head
after reassembly is to spin it dry for 10 minutes WITHOUT HEAT (use motor switch
only).
7. Re-assemble the floss head components in reverse order using the steps above for reference.
The band is marked to show correct orientation for installation. Always attach element leads to
the far connection on the terminal (see image below).
Tubular Element View
Band is marked to show
correct orientation.
Floss Band Orientation
Nylon Acorn Nut
Lock Nut
Terminal Guard
Floss Band and Element
Element Lead Wire and Retaining Screw
For 3038 or 3052 Models ALWAYS
connect Element Lead on the far side of
the terminal assembly as shown here.

Super Floss
Model 3038EDX
13
Maintenance Instructions
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment will
void the warranty and may cause a dangerous condition. NEVER make
alterations to this equipment. Read the Installation, Operating, and
Maintenance Instructions thoroughly before installing, servicing, or operating
this equipment.
014_051514
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514
CAUTION
THE FOLLOWING SECTIONS OF THIS MANUAL ARE INTENDED ONLY
FOR QUALIFIED SERVICE PERSONNEL WHO ARE FAMILIAR WITH
ELECTRICAL EQUIPMENT. THESE ARE NOT INTENDED FOR THE
OPERATOR.
027_010914

Super Floss
Model 3038EDX
14
Troubleshooting
Excessive Smoke
1. Check heat control setting. After warm up, equipment should make good floss at a reduced
setting. Never let the machine operate with the heat so high it produces smoke or if you can
smell burned sugar.
2. Check the product mixture being used. For best results, use nothing with a cornstarch base.
3. Run machine with the heat switch off for 30-45 seconds. Then turn off the main motor switch.
Excessive Vibration
If the equipment is new, verify that the four shipping brackets have been removed from the
machine.
When adding sugar to the floss head, always fill it 90% full to obtain a balanced condition in the
head and eliminate vibration. DO NOT add sugar with motor running!
Check for stretched or uneven suspension springs.
Run the sugar completely out, then check for foreign objects or sugar lumps in the head assembly.

Super Floss
Model 3038EDX
15
Ordering Spare Parts
1. Identify the needed part by checking it against the photos, illustrations, and/or
parts list.
2. Use only approved replacement parts when servicing this unit.
3. When ordering, please include part number, part name, and quantity needed.
4. Please include your model number, serial number, and date of manufacture (located on the
machine nameplate/data plate) with your order.
5. Address all parts orders to:
Parts Department
Gold Medal Products Co.
10700 Medallion Drive
Cincinnati, Ohio 45241-4807
Or, place orders by phone or online:
Phone: [phone]
[phone]
Fax: [phone]
[phone]
E-mail: in[email protected]om
Web Page: gmpopcorn.com

Super Floss
Model 3038EDX
16
CABINET ASSEMBLY
Spinner Head Complete
p/n 43025EX
Motor Inspection Cover
p/n 42008NM
Shipping Support
(Remove Before Use)
p/n 43025
Control Knob
p/n 40793
Digital Meter Cover
p/n 48756
Handle
p/n 67069
Name Plate
p/n 55000EX
Pan Support
p/n 42049
Power Supply Cord
(Rear)
p/n 42369
Strain Relief For Power
Supply Cord
p/n 47026
Lighted Rocker Switch
p/n 42798
(Switch Cover
p/n 48786)
Rubber Feet
p/n 47155
Rubber Feet
p/n 41282
Suspension Spring
p/n 20006

Super Floss
Model 3038EDX
17
INSIDE CABINET AND SPINNER HEAD ASSEMBLY
Heat Sink
p/n 48673
Heat Control Display
p/n 55267EX
Exhaust Blower
p/n 48037
Triac
p/n 55155
Terminal Block
p/n 42006
Circuit Breaker
p/n 48714EX
Relay
p/n 55219EX
1000 Ohm Pot Assy.
p/n 55332
¼-20 X 2” Set Screw
p/n 42311
3 ½” Head Stud
p/n 42032
Terminal Assy.
p/n 42305
Top Phenolic Washer
p/n 42024
Spinner Head Casting
p/n 43423
¼--20 X 3/8” Set Screw
p/n 74125
10-32 Brass Hex Nuts (4)
p/n 74143
Insulator Sleeve
p/n 42028
Brass Slip Rings (2)
p/n 20020HD
Bottom Phenolic Washer
p/n 20054
Center Phenolic Washer
p/n 42026
Note: All
phenolic parts,
including stud
insulators, can
be ordered in
one kit.
p/n 42225

Super Floss
Model 3038EDX
18
Inspection Cover and Floss Head Assembly
(Spinner Head 43025EX)
Floss Band and Heater
Assembly
p/n 48785EX
Brush Assembly
p/n 42320
Tension Spring
p/n 2033
Leather Floater
p/n 20010
Spinner cap
p/n 43424
Motor
p/n 48669EX
10-24 X 2 ¾ Cap Screw
p/n 42199

Super Floss
Model 3038EDX
19
ELECTRICAL SCHEMATIC

Super Floss
Model 3038EDX
20
© 2015 –The text, descriptions, graphics, layout, and other material in this publication are the exclusive property of
Gold Medal Products Co. and shall not be used, copied, reproduced, or published in any fashion, including website
display, without its express written consent.
WARRANTY
Gold Medal Products Co. warrants to the original purchaser each item of its manufacture to
be free of defects in workmanship and material under normal use and service. Gold Medal
Products Co.’s obligation under this warranty is limited solely to repairing or replacing parts,
f.o.b. Cincinnati, Ohio, which in its judgment are defective in workmanship or material and
which are returned, freight prepaid, to its Cincinnati, Ohio factory or other designated point.
Except for “Perishable Parts” on specific machines, the above warranty applies for a period
of two (2) years from the date of original sale to the original purchaser of equipment when
recommended operating instructions and maintenance procedures have been followed. These
are packed with the machine. Parts warranty is two (2) years, labor is six (6) months.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART,
INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY. THERE ARE
NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. In no event shall Gold Medal Products Co. be liable for special, incidental or
consequential damages. No claim under this warranty will be honored if the equipment covered
has been misused, neglected, damaged in transit, or has been tampered with or changed in any
way. No claim under this warranty shall be honored in the event that components in the unit at
the time of the claim were not supplied or approved by Gold Medal Products Co. This warranty
is effective only when electrical items have been properly attached to city utility lines only at
proper voltages. This warranty is not transferable without the written consent of Gold Medal
Products Co.
The term “Original Purchaser” as used in this warranty shall be deemed to mean that person,
firm, association, or corporation who was billed by the GOLD MEDAL PRODUCTS CO.,
or their authorized distributor for the equipment.
THIS WARRANTY HAS NO EFFECT AND IS VOID UNLESS THE ORIGINAL
PURCHASER FIRST CALLS GOLD MEDAL PRODUCTS CO. AT 1-800-543-0862 TO
DISCUSS WITH OUR SERVICE REPRESENTATIVE THE EQUIPMENT PROBLEM,
AND, IF NECESSARY, FOR INSTRUCTIONS CONCERNING THE REPAIR OR
REPLACEMENT OF PARTS.
NOTE: This equipment is manufactured and sold for commercial use only.
10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA
gmpopcorn.com
Phone: [phone] Fax: [phone]
[phone] [phone]