Grandstream Networks Grandstream GXP-2000 User manual

GXP-2000 User Manual Grandstream Networks, Inc.
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User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.0.1.9
Grandstream Networks, Inc.
www.grandstream.com
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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Table of Contents
1WELCOME - 4 -
2INSTALLATION - 5 -
2.1 WHAT IS INCLUDED IN THE PACKAGE -5-
2.2 CONNECTING YOUR PHONE -5-
2.3 WALL MOUNT -6-
2.4 SAFETY COMPLIANCES -6-
2.5 WARRANTY -7-
3PRODUCT OVERVIEW - 8 -
3.1 KEY FEATURES -9-
3.2 HARDWARE SPECIFICATION -10 -
4USING GXP-2000 IP PHONE - 11 -
4.1 GETTING FAMILIAR WITH LCD - 11 -
4.2 GETTING FAMILIAR WITH KEYPAD -12 -
4.3 MAKING AND ANSWERING PHONE CALLS -14 -
4.3.1 Handset, Speakerphone and Headset Mode - 14 -
4.3.2 Multiple SIP Accounts and Lines - 14 -
4.3.3 Making Calls - 15 -
4.3.4 Making Calls using IP Address - 15 -
4.3.5 Receiving Calls - 17 -
4.3.6 Call Hold - 17 -
4.3.7 Call Waiting and Switch between Calls - 17 -
4.3.8 Call Transfer - 17 -
4.3.9 3-Way Conferencing - 18 -
4.3.10 Checking Message and Message Waiting Indication - 18 -
4.3.11 Mute and Delete - 18 -
4.3.12 Speed Dial - 18 -
4.4 CALL FEATURES -20 -
5CONFIGURATION GUIDE - 21 -
5.1 CONFIGURATION WITH KEYPAD -21 -
5.2 CONFIGURATION WITH WEB BROWSER -24 -
5.2.1 Access the Web Configuration Menu - 24 -
5.2.2 End User Configuration - 24 -
5.2.3 Advanced User Configuration - 28 -
5.2.4 Saving the Configuration Changes - 37 -
5.2.5 Rebooting the Phone from Remote - 38 -
5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER -38 -
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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6FIRMWARE UPGRADE - 40 -
6.1 UPGRADE THROUGH HTTP - 40 -
6.2 UPGRADE THROUGH TFTP - 40 -
7RESTORE FACTORY DEFAULT SETTING - 42 -
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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1Welcome
Thank you for purchasing Grandstream award-winning GXP-2000 Enterprise IP Phone. You made an
excellent choice and we hope you will enjoy all its capabilities.
Grandstream's award-wining GXP-2000 SIP IP phone is the innovative enterprise IP telephone that
offer a rich set of functionality and superb sound quality. They are fully compatible with SIP industry
standard and can interoperate with many other SIP compliant devices and software on the market.
Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet Telephony
Conference and Expo.
This document is subject to changes without notice. The latest electronic version of this user manual is
available for download from the following location:
http://www.grandstream.com/user_manuals/GXP2000.pdf
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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2Installation
2.1 What is Included in the Package
The GXP-2000 phone package contains:
1) One GXP-2000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
2.2 Connecting Your Phone
Following is a backside picture of GXP-2000, each connection port is labeled with the name in the
following table:
The table below describes the connectors on the GXP-2000 phone:
EXT Extension connection for extended keypad(will be implemented in
the future)
EXT PC LAN+PoE POWER HEADSET
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GXP-2000 User Manual Grandstream Networks, Inc.
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LAN/PoE 10/100 Switch LAN port for connecting to Ethernet. Support PoE
(802.3af). Draws power from both spare line and signal line
PC 10/100 Switch port for connecting PC
POWER 5V power port
HEADSET 3.5mm Headset port
2.3 Wall Mount
GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the GXP-2000
main body:
User can simply place the device against the wall with two holes placed to the fixed hanger position on
the wall.
After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension
downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the
slot with the extension up for handset holding.
2.4 Safety Compliances
The GXP-2000 phone is compliant with various safety standards including FCC/CE. Its power adaptor
is compliant with UL standard. The phone should only be operated with the universal power adaptor
provided with the package. Damages to the phone caused by using other unsupported power adaptors
are not covered by the manufacturer’s warranty.
Tab
Handset
Rest
Tab with
extension down Tab with extension up
Top Wall
Mount hole
Bottom Wall
Mount hole
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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2.5 Warranty
Grandstream has a reseller agreement with our reseller customer. End user should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization
) number.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may
damage the GXP-2000 and will void the manufacturer warranty.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or
operation of this product in any way other than as detailed by this User Manual, could void your
manufacturer warranty.
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without
the express written permission of Grandstream Networks, Inc..
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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3Product Overview
GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in
general household. The following photo illustrates the appearance of a GXP-2000 IP phone.
Front View
Back View
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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3.1 Key Features
Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open
standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone
features market leading superb sound quality and rich functionalities at mass-affordable price.
Software Feature:
•Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, HTTP, ARP/RARP, ICMP, DNS, DHCP,
NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
•Support multiple SIP accounts and up to 11 media channels concurrently
•Support multiparty conferencing
•Support NAT traversal using IETF STUN and Symmetric RTP
•Advanced Digital Signal Processing (DSP) technology to ensure superior hi-fidelity audio
quality, interoperable with various 3rd party SIP end user device, Proxy/Registrar/Server and
Gateway products
•Advanced and patent pending adaptive jitter buffer control, packet delay and loss concealment
technology
•Support popular codecs including G711 (a-law and u-law), G722, G.723.1 (5.3K/6.3K), G.726
(40K/32K/24K/16K), G.728, G.729A/B, GSM and iLBC. Dynamic negotiation of codec and
voice payload length
•Support standard voice features such as Caller ID Display or Block, Call Waiting, Call Waiting
Caller ID, Call Hold, Call Transfer (attended/blind), Do-Not-Disturb, Call Forwarding, in-band
and out-of-band DTMF(RFC2833), SIP INFO, Dial Plans, Off-Hook Auto Dial, Auto Answer,
Early Dial and Speed Dial, etc.
•Full duplex hands-free speakerphone, redial, call log, volume control, voice mail with indicator,
downloadable ring tone, etc.
•Support Silence Suppression, VAD (Voice Activity Detection), CNG (Comfort Noise
Generation), Line Echo Cancellation (G.168) and AGC (Automatic Gain Control)
•Support DIGEST authentication and encryption using MD5 and MD5-sess
•Provide easy configuration through manual operation (phone keypad), Web interface or
automated provisioning by downloading encrypted configuration file via HTTP/TFTP for mass
deployment
•Support for Layer 2 (802.1Q VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
•Support firmware upgrade via TFTP or HTTP.
•Support DNS SRV Look up and SIP Server Fail Over
Hardware Feature:
•Graphic LCD that can display 64(rows) x 131 (columns) in pixels
•Support up to 11 line calls and 7 speed dial keys. (Current firmware support 4 line with 7 speed
dial keys)
•Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn from either
spare line or data line.
Note: GXP-2000 will use power from power adapter whenever it is plugged in.
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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•Support Headset which will auto switch to Headset when plugged in
•Support 10/100 Full/Half Duplex Ethernet Switch with LAN and PC port, Ethernet polarity can
be auto detected, thus either straight through or twist cable can be used.
•Support Message Waiting Indication LED
3.2 Hardware Specification
The table below describes the hardware specification of GXP-2000:
Model GXP-2000
LAN interface 2xRJ45 10/100Base-T with PoE (802.3af)
Power over Ethernet IEEE 802.3af standard, can draw power from both spare lines
or signal lines from Ethernet
Headset Jack 3.5mm Headset port
LED 11 LED with different light pattern in RED color
Universal Switching
Power Adaptor Input: 100-240VAC 50-60 Hz Output: +5VDC, 1200mA,
UL certified
Dimension 215mm (W)
220mm (D)
57mm (H)
Weight 0.82kg (1.8lbs)
Temperature 40 - 130oF
5 – 45oC
Humidity 10% - 90%
(non-condensing)
Compliance FCC / CE / C-Tick Pending
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]