Grandstream Networks Grandstream GXP-2000 User manual

GXP-2000 User Manual Grandstream Networks, Inc.
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User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.0.1.9
Grandstream Networks, Inc.
www.grandstream.com
Keison Products www.keison.co.uk [email protected] Tel: [phone] Fax: [phone]

GXP-2000 User Manual Grandstream Networks, Inc.
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Table of Contents
1WELCOME - 4 -
2INSTALLATION - 5 -
2.1 WHAT IS INCLUDED IN THE PACKAGE -5-
2.2 CONNECTING YOUR PHONE -5-
2.3 WALL MOUNT -6-
2.4 SAFETY COMPLIANCES -6-
2.5 WARRANTY -7-
3PRODUCT OVERVIEW - 8 -
3.1 KEY FEATURES -9-
3.2 HARDWARE SPECIFICATION -10 -
4USING GXP-2000 IP PHONE - 11 -
4.1 GETTING FAMILIAR WITH LCD - 11 -
4.2 GETTING FAMILIAR WITH KEYPAD -12 -
4.3 MAKING AND ANSWERING PHONE CALLS -14 -
4.3.1 Handset, Speakerphone and Headset Mode - 14 -
4.3.2 Multiple SIP Accounts and Lines - 14 -
4.3.3 Making Calls - 15 -
4.3.4 Making Calls using IP Address - 15 -
4.3.5 Receiving Calls - 17 -
4.3.6 Call Hold - 17 -
4.3.7 Call Waiting and Switch between Calls - 17 -
4.3.8 Call Transfer - 17 -
4.3.9 3-Way Conferencing - 18 -
4.3.10 Checking Message and Message Waiting Indication - 18 -
4.3.11 Mute and Delete - 18 -
4.3.12 Speed Dial - 18 -
4.4 CALL FEATURES -20 -
5CONFIGURATION GUIDE - 21 -
5.1 CONFIGURATION WITH KEYPAD -21 -
5.2 CONFIGURATION WITH WEB BROWSER -24 -
5.2.1 Access the Web Configuration Menu - 24 -
5.2.2 End User Configuration - 24 -
5.2.3 Advanced User Configuration - 28 -
5.2.4 Saving the Configuration Changes - 37 -
5.2.5 Rebooting the Phone from Remote - 38 -
5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER -38 -
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GXP-2000 User Manual Grandstream Networks, Inc.
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6FIRMWARE UPGRADE - 40 -
6.1 UPGRADE THROUGH HTTP - 40 -
6.2 UPGRADE THROUGH TFTP - 40 -
7RESTORE FACTORY DEFAULT SETTING - 42 -
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GXP-2000 User Manual Grandstream Networks, Inc.
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1Welcome
Thank you for purchasing Grandstream award-winning GXP-2000 Enterprise IP Phone. You made an
excellent choice and we hope you will enjoy all its capabilities.
Grandstream's award-wining GXP-2000 SIP IP phone is the innovative enterprise IP telephone that
offer a rich set of functionality and superb sound quality. They are fully compatible with SIP industry
standard and can interoperate with many other SIP compliant devices and software on the market.
Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet Telephony
Conference and Expo.
This document is subject to changes without notice. The latest electronic version of this user manual is
available for download from the following location:
http://www.grandstream.com/user_manuals/GXP2000.pdf
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GXP-2000 User Manual Grandstream Networks, Inc.
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2Installation
2.1 What is Included in the Package
The GXP-2000 phone package contains:
1) One GXP-2000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
2.2 Connecting Your Phone
Following is a backside picture of GXP-2000, each connection port is labeled with the name in the
following table:
The table below describes the connectors on the GXP-2000 phone:
EXT Extension connection for extended keypad(will be implemented in
the future)
EXT PC LAN+PoE POWER HEADSET
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GXP-2000 User Manual Grandstream Networks, Inc.
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LAN/PoE 10/100 Switch LAN port for connecting to Ethernet. Support PoE
(802.3af). Draws power from both spare line and signal line
PC 10/100 Switch port for connecting PC
POWER 5V power port
HEADSET 3.5mm Headset port
2.3 Wall Mount
GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the GXP-2000
main body:
User can simply place the device against the wall with two holes placed to the fixed hanger position on
the wall.
After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension
downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the
slot with the extension up for handset holding.
2.4 Safety Compliances
The GXP-2000 phone is compliant with various safety standards including FCC/CE. Its power adaptor
is compliant with UL standard. The phone should only be operated with the universal power adaptor
provided with the package. Damages to the phone caused by using other unsupported power adaptors
are not covered by the manufacturer’s warranty.
Tab
Handset
Rest
Tab with
extension down Tab with extension up
Top Wall
Mount hole
Bottom Wall
Mount hole
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GXP-2000 User Manual Grandstream Networks, Inc.
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2.5 Warranty
Grandstream has a reseller agreement with our reseller customer. End user should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization
) number.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may
damage the GXP-2000 and will void the manufacturer warranty.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or
operation of this product in any way other than as detailed by this User Manual, could void your
manufacturer warranty.
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without
the express written permission of Grandstream Networks, Inc..
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GXP-2000 User Manual Grandstream Networks, Inc.
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3Product Overview
GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in
general household. The following photo illustrates the appearance of a GXP-2000 IP phone.
Front View
Back View
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GXP-2000 User Manual Grandstream Networks, Inc.
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3.1 Key Features
Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open
standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone
features market leading superb sound quality and rich functionalities at mass-affordable price.
Software Feature:
•Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, HTTP, ARP/RARP, ICMP, DNS, DHCP,
NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
•Support multiple SIP accounts and up to 11 media channels concurrently
•Support multiparty conferencing
•Support NAT traversal using IETF STUN and Symmetric RTP
•Advanced Digital Signal Processing (DSP) technology to ensure superior hi-fidelity audio
quality, interoperable with various 3rd party SIP end user device, Proxy/Registrar/Server and
Gateway products
•Advanced and patent pending adaptive jitter buffer control, packet delay and loss concealment
technology
•Support popular codecs including G711 (a-law and u-law), G722, G.723.1 (5.3K/6.3K), G.726
(40K/32K/24K/16K), G.728, G.729A/B, GSM and iLBC. Dynamic negotiation of codec and
voice payload length
•Support standard voice features such as Caller ID Display or Block, Call Waiting, Call Waiting
Caller ID, Call Hold, Call Transfer (attended/blind), Do-Not-Disturb, Call Forwarding, in-band
and out-of-band DTMF(RFC2833), SIP INFO, Dial Plans, Off-Hook Auto Dial, Auto Answer,
Early Dial and Speed Dial, etc.
•Full duplex hands-free speakerphone, redial, call log, volume control, voice mail with indicator,
downloadable ring tone, etc.
•Support Silence Suppression, VAD (Voice Activity Detection), CNG (Comfort Noise
Generation), Line Echo Cancellation (G.168) and AGC (Automatic Gain Control)
•Support DIGEST authentication and encryption using MD5 and MD5-sess
•Provide easy configuration through manual operation (phone keypad), Web interface or
automated provisioning by downloading encrypted configuration file via HTTP/TFTP for mass
deployment
•Support for Layer 2 (802.1Q VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
•Support firmware upgrade via TFTP or HTTP.
•Support DNS SRV Look up and SIP Server Fail Over
Hardware Feature:
•Graphic LCD that can display 64(rows) x 131 (columns) in pixels
•Support up to 11 line calls and 7 speed dial keys. (Current firmware support 4 line with 7 speed
dial keys)
•Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn from either
spare line or data line.
Note: GXP-2000 will use power from power adapter whenever it is plugged in.
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GXP-2000 User Manual Grandstream Networks, Inc.
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•Support Headset which will auto switch to Headset when plugged in
•Support 10/100 Full/Half Duplex Ethernet Switch with LAN and PC port, Ethernet polarity can
be auto detected, thus either straight through or twist cable can be used.
•Support Message Waiting Indication LED
3.2 Hardware Specification
The table below describes the hardware specification of GXP-2000:
Model GXP-2000
LAN interface 2xRJ45 10/100Base-T with PoE (802.3af)
Power over Ethernet IEEE 802.3af standard, can draw power from both spare lines
or signal lines from Ethernet
Headset Jack 3.5mm Headset port
LED 11 LED with different light pattern in RED color
Universal Switching
Power Adaptor Input: 100-240VAC 50-60 Hz Output: +5VDC, 1200mA,
UL certified
Dimension 215mm (W)
220mm (D)
57mm (H)
Weight 0.82kg (1.8lbs)
Temperature 40 - 130oF
5 – 45oC
Humidity 10% - 90%
(non-condensing)
Compliance FCC / CE / C-Tick Pending
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GXP-2000 User Manual Grandstream Networks, Inc.
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4Using GXP-2000 IP Phone
4.1 Getting Familiar with LCD
GXP-2000 phone has a numeric LCD of 64(rows) x 131 (columns) in pixels. Here is the display when
all segments illuminate:
The LCD is equipped with a backlight. When the phone is configured properly and in the normal idle
state, the backlight is off. Whenever an event occurs, the backlight turns
on automatically and brings the user’s attention.
Icon LCD Icon Definitions
Network Status Icon:
FLASH in the case of Ethernet link failure
OFF if IP address or SIP server is not found
ON if IP address and SIP server are located
Phone Status Icon:
OFF when the handset is on-hook
ON when the handset is off-hook
Speaker Phone Status Icon:
FLASH when phone rings or a call is pending
OFF when the speakerphone is off
ON when the speakerphone is on
Handset, Speakerphone and Ring Volume Icon:
0-7 scales to adjust handset / speakerphone / ring volume
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Real-time Clock:
Synchronized to Internet time server
Time zone configurable via web browser
Time Icon:
AM for the morning
PM for the afternoon
4.2 Getting Familiar with Keypad
PM
A
M
Hold Speaker Send/Re-Dial Standard Keypad
Message Waiting
Indicator
Line 1-4 Keys
Menu Keys
Speed Dial /
Configurable line
indicators
Mute/Delete
Message
Conference
Transfer
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GXP-2000 User Manual Grandstream Networks, Inc.
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GXP-2000 phone has 35 key buttons:
Key Button Key Button Definitions
LINE1-LINE4 4 Line keys with LED, can be extended to 11 Lines with the use of
7 Speed Dial Keys on the right
SPEED DIAL/
EXTENDED LINE 7 Speed dial keys with LED that can be configured to use for LINE calls as well
UP ↑Next Menu item when phone is in MENU mode
Or reduce handset/speakerphone volume when phone is ACTIVE
Or reduce ring volume when phone is in IDLE mode
DOWN ↓Previous Menu item when phone is in MENU mode
Or increase handset/speakerphone volume when phone is ACTIVE
Or increase ring volume when is in IDLE mode
LEFT ÅShift cursor to left
RIGHT ÆShift cursor to right
MENU ●Enter MENU mode when phone is in IDLE mode.
It is also the ENTER key once entering MENU
TRNF Transfer an ACTIVE call to another number
CONF Bring Calling/Called party into conference
MSG Enter to retrieve voice mails or other messages
MUTE/DEL Mute an ACTIVE call; or Delete a key entry, call log, voice mail
and etc
HOLD Temporarily hold an ACTIVE call
SPEAKER Enter hands-free mode
SEND Dial a new number or Redial the last number dialed. After entering the phone number, pressing this key would force a call to go out
immediately before timeout
0 - 9, *, # 12 standard Digit, * and # keys are usually used to make phone
calls
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GXP-2000 User Manual Grandstream Networks, Inc.
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4.3 Making and Answering Phone Calls
4.3.1 Handset, Speakerphone and Headset Mode
Handset can be switched with either Speaker or Headset, however, whenever the Headset is plugged
in, Speaker will be switched to Headset.
To Switch between Handset and Speaker/Headset, simply press the Hook Flash in the Handset cradle.
4.3.2 Multiple SIP Accounts and Lines
GXP-2000 can support up to 4 independent SIP accounts. Each account is capable of independent SIP
Server, user and NAT settings among others. GXP-2000 supports up to 11 concurrent audio channels
arbitrarily assigned to these SIP accounts -- they can be used in any combination as long as the server
allows it. Speed dial numbers configured must be associated to a specific SIP account.
Each of the 4 LINE buttons (LINE1-LINE4) is “virtually” mapped to each SIP account. In offhook
state, when user chooses an idle line, the name of the account (as configured in the web interface) will
be displayed in the LCD while a dial tone is being played out. For example, if the 4 SIP accounts are
named FWD, SIPPHONE, BROADVOICE, and PBX respectively and they are all active and
registered. When LINE1 is pressed, user will hear dial tone and see “FWD”. When LINE2 is pressed,
user will hear dial tone and see “SIPPHONE”. When LINE3 is pressed, user will hear dial tone and see
“BROADVOICE”. When LINE4 is pressed, user will hear dial tone and see “PBX”.
For outgoing calls, GXP-2000 will pick up the LINE pressed, which will be lit up in solid red color.
User can switch the dialing account before dialing any digits by pressing the same LINE button one or
more times. If user continues to press one LINE, the selected account will circulate among the
registered accounts. For example, when LINE1 is pressed, LCD displays “FWD”. If LINE1 is pressed
again, LCD displays “SIPPHONE” and the subsequent call will be made through SIP account 2.
For incoming calls, if an account is configured and registered, all incoming calls for that account will
attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use,
GXP-2000 will flash the next available LINE (from Left to Right, then Top to Bottom) in red color.
LINE 5 to 11 cannot be picked like LINE 1 to 4. This happens automatically. When an incoming call
arrives while all of the 4 LINE (1-4) channels are in use, LINE5 will be selected. When all 4 LINE (1-
4) channels are in use, and user places an active call on hold, user can on-hook and off-hook to activate
the next available channel (LINE5 or whatever the next one). When any one of the 7 functions keys are
associated with a call, they function as LINE keys; otherwise they function as speed dial keys. (So
when LINE 5 is in use, you cannot use speed dial 1, but speed dial 2-7 still work).
A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE
LED is lit up in solid RED.
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GXP-2000 User Manual Grandstream Networks, Inc.
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4.3.3 Making Calls
There are three ways to make phone calls:
1. Make Handset/SPEAKER/Headset off hook, or press the available LINE key to select a SIP
account, the corresponding LINE LED will light up in solid red. Enter the phone numbers and
press the SEND key.
2. Make Handset/SPEAKER/Headset off hook, or press the available LINE key, the
corresponding LINE LED will light up in solid red. Press the SEND button to redial the last
number called.
3. Make Handset/SPEAKER/Headset off hook, or press the available LINE key, the
corresponding LINE LED will light up in solid red. Press the Speed Dial key to call the preset
calling party number.
Note:
•Once pressed, the dialed number is displayed on the LCD as the corresponding DTMF tone is
played out.
•If the “SEND” button is not pressed after the phone number, the phone will wait for 4 seconds
before initiating the call.
4.3.4 Making Calls using IP Address
Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.
VoIP calls can be made between two phones if
•Both phones have public IP addresses, or
•Both phones are on a same LAN using private or public IP addresses, or
•Both phones can be connected through a router using public or private IP addresses.
To make a direct IP calling, first pick up the phone or turn on the speakerphone, then press “Menu”
button followed by the 12-digit target IP address. If there is a user part, press “Menu” button and then
the encoded user part, followed by *3 (encoding for “@”) and then followed by the 12-digit target IP
address. Destination ports can also be specified using *4 (encoding for “:”) followed by the encoded
port number.
The follow is a table of the encoding scheme for the most commonly used characters:
Input Encoding
00 0
01 1
02 2
03 3
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04 4
05 5
06 6
07 7
08 8
09 9
*0 . (dot character)
*1 _ (underscore character)
*2 - (hyphen character)
*3 @
*4 : (column character)
21 A
22 B
23 C
31 D
32 E
33 F
41 G
42 H
43 I
51 J
52 K
53 L
61 M
62 N
63 O
71 P
72 Q
73 R
74 S
81 T
82 U
83 V
91 W
92 X
93 Y
94 Z
The rule of thumb to remember these encoding is: “a” is the first letter on button “1” so its encoding is
“11”. “b” is the 2nd letter on button “1” and its encoding is “12”. “c” is the 3rd letter on button “1” and
its encoding is “13”. Likewise, “d” is the first letter on button “2” and its encoding is “21”. This pattern
and rule apply to all other alphabetic encoding.
Examples:
If the target IP address is 192.168.0.160, the dialing convention is
Menu_key 192168000160
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GXP-2000 User Manual Grandstream Networks, Inc.
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followed by pressing the “(Re)Dial” button or the “#” key is it is configured as a send key. In this case,
the default destination port 5060 is used if no port is specified.
If the target IP address/port is 192.168.1.20:5062, the dialing convention would be:
Menu_key 192168001020*45062
followed by pressing the “SEND(Re)Dial” button or the “#” key is it is configured as a send key.
If the target address is [email protected]:5062, the dialing convention would be:
Menu_key 51634262*3192168001100*45062
followed by pressing the “SEND/(Re)Dial” button or the “#” key is it is configured as a send key.
4.3.5 Receiving Calls
There are two states when GXP-2000 receives a call:
1. When receiving an initial call. Besides ringing with selected Ring Tone, the corresponding
account LINE will flash in red, taking Handset/SPEAKER/Headset off hook will enable user to
hear the calling party in Handset/SPEAKER/Headset.
2. When receiving second or more incoming calls, besides playing stutter Call Waiting tone,
GXP-2000 will pick up the corresponding account LINE or the next available LINE as
described in section 4.3.2.
4.3.6 Call Hold
While in conversation, pressing the “HOLD” button will put the other party on hold. User can resume
the conversation by pressing the corresponding LINE. User will also automatically put the current line
on “HOLD” by pressing another available LINE for making or receiving other phone calls.
4.3.7 Call Waiting and Switch between Calls
GXP-2000 can support up to 11 Lines, user can switch to another line for making or answering calls
and automatically put an ACTIVE call on Hold.
When receiving second or more incoming calls, besides playing a stutter Call Waiting tone, GXP-2000
will pick up the corresponding account or the next available LINE as described in section 4.3.2.
4.3.8 Call Transfer
GXP-2000 supports both BLIND and ATTENDED Transfer:
1. Blind Transfer: When a LINE is “ACTIVE”, user will get a dial tone by pressing the “TRNF”
button, then dial the number and press the “SEND” button, this will transfer the other party in
the corresponding LINE to the dialed number.
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GXP-2000 User Manual Grandstream Networks, Inc.
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2. Attended Transfer: When in conversation with an “ACTIVE” LINE as defined in section 4.3.2,
user shall press “TRNF” button, then press the intended LINE that is on “HOLD”.
If there is no LINE on HOLD, user will need to make a call and thus automatically puts the
current ACTIVE LINE on HOLD.
Note:
•Transferring calls across SIP domains needs to be supported by SIP services.
4.3.9 3-Way Conferencing
GXP-2000 supports 3-way conferencing. With one LINE ACTIVE and another LINE on HOLD, press
the CONF button then the LINE that is on HOLD will join the three parties together in a conference.
If after pressing the “CONF” button, a user decides not to conference anyone, user can cancel it and
resume the conversation by pressing CONF or the original LINE button.
If the conference holder wishes to end a conference, simply press HOLD, which breaks the conference
and places both parties on hold. User can then talk to each individual party by selecting the
corresponding LINE.
4.3.10 Checking Message and Message Waiting Indication
When GXP-2000 is on-hook, pressing the MSG button will trigger the phone to call the
VM Server (VMS) configured for the primary account. If a line/account is selected first, it dials the
VMS configured for that account.
The MWI (Message Waiting Indicator) LED will flash in red color in three quarters of a second when
voicemail server sends message waiting information to GXP-2000.
4.3.11 Mute and Delete
When in conversation with an ACTIVE LINE, pressing “MUTE/DEL” will mute the conversation, that
is, you can hear the other party but the other party cannot hear you. Pressing the button again will
resume the conversation.
When dialing a number, press “MUTE/DEL” will delete the last entered digit.
4.3.12 Speed Dial
There are 7 speed dial buttons, each can be configured with a different account to dial. A vertical
rectangle pad on the keypad is provided to label Speed Dial numbers.
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When an incoming call arrives while all of the 4 LINE (1-4) channels are in use, the speed dial buttons
will be selected as LINE indicators. When any one of the 7 functions keys are associated with a call,
they function as LINE keys; otherwise they function as speed dial keys. (So when LINE 5 is in use,
you cannot use speed dial 1, but speed dial 2-7 still work).
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GXP-2000 User Manual Grandstream Networks, Inc.
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4.4 Call Features
GXP-2000 series phone supports a list of call features: Caller ID Block (or Anonymous Call),
Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc.
Following table shows the call features of GXP-2000 series phone.
Key Call Features
*30 Block Caller ID (for all subsequent calls)
*31 Send Caller ID (for all subsequent calls)
*67 Block Caller ID (per call)
*82 Send Caller ID (per call)
*70 Disable Call Waiting. (Per Call)
*71 Enable Call Waiting (Per Call)
*72 Unconditional Call Forward
To use this feature, dial “*72” and get the dial tone. Dial the forward
number and “#” for a dial tone, then hang up.
*73 Cancel Unconditional Call Forward
To cancel “Unconditional Call Forward”, dial “*73” and get the dial
tone, then hang up.
*90 Busy Call Forward
To use this feature, dial “*90” and get the dial tone. Dial the forward
number and “#” for a dial tone, then hang up.
*91 Cancel Busy Call Forward
To cancel “Busy Call Forward”, dial “*91” and get the dial tone, then
hang up.
*92 Delayed Call Forward
To use this feature, dial “*92” and get the dial tone. Dial the forward
number and “#” for a dial tone, then hang up.
*93 Cancel Delayed Call Forward
To cancel this Forward, dial “*93” and get the dial tone, then hang up.
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