F
A
Q
QUESTION RESPONSE
Is the Device ready to go?
What do the emergency contacts
need to do in an emergency?
How do I cancel the Fall Alert after
it starts beeping?
Why didn’t the Fall Detection
activate when they had a fall?
What do the lights mean?
How do I reprogram the device if
people’s phone numbers change?
Why didn’t the GPS work?
Why is my ProTec not charging?
Yes! Just turn it on and you’re good to go.
When they get a call from the ProTec, they need to:
• Answer the call
• Confirm they can hear each other
• Go to their phone keypad
• Press 1
Press the SOS button once briefly to cancel the Fall
Alert when you hear the beeping sound.
Due to the varied nature of falls, some falls may not
register. We can adjust the sensitivity if necessary.
However, in the event of a fall, do not wait for the Fall
Alert beeps but press and hold the SOS button if you
are conscious.
Just call us! We can do this for you.
If you want to do it yourselves, go to the Useful Codes
page on the Full User Guide.
When in a shopping centre, crowded areas, rural/
regional areas, apartment complexes, under metal
roofs or thick concrete, the GPS satellites struggle to
find the pendant.
The primary method of communicating location should
be via the 2-way communication during a phone call.
Check that everything is plugged in appropriately
(See front page). Regularly clean the 4 gold circles
on the back of the ProTec with alcohol wipes or multi-
purpose cleaner and a toothbrush to ensure a healthy
connection with the charging cradle.
The GREEN light shows information for:
•Phone Reception
The BLUE light shows information for:
•GPS and Battery
See LED Indicators (page 5) in the Full User Guide for
more specific information on each light’s meaning.
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