Guardian ProTec User manual

User Guide
CONTENTS
© 2021. Guardian Safety Pendants. All rights reserved
Legal Disclaimer
The ProTec is designed for communication and GPS tracking. GSP Pty Ltd and/or its
distributors assumes no responsibility for the accuracy, reliability, or completeness
of the information of its products or services, whether express or implied. To the
maximum extent permissible by applicable law, GSP Pty Ltd and/or its distributors
shall in no event be liable for any direct, indirect, punitive, personal injury or death,
incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use arising out of or in any way connected
with the use or performance of the GSP Pty Ltd and/or the phone service providers
used in conjunction with GSP Pty Ltd If you are dissatisfied with the GSP Pty Ltd and/
or any related services, or with any of these terms of use, your sole and exclusive
remedy is to discontinue using product.
Warranty
The ProTec is warrantied for 1 year from the date of purchase when used under
normal conditions and appropriately cared for and maintained. At the discretion of
GSP Pty Ltd, repair or replacement may include new and/or refurbished parts to at
least the value of the replaced unit.
The warranty does not apply if there is:
• Evidence of water infiltration;
• Damage to the recharge insertion point due to the charging cord being forcibly
and/or incorrectly inserted and/or recklessly removed;
• Damage caused by accident, abuse, misuse, flood, fire or earthquake.
Use of the ProTec indicates that you have read, understood and you agree to the
conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage and programming
($50) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstvances. Call your local support office for
additional information.
Guardian
SAFETY PENDANTS
®
02
02
02
03
04
05
Your Device.......................
Turning ON/OFF..............
Charging the Battery........
Product Features..................
Emergencies/Phone Calls..
LED Indicators......................
Testing Your Device............
Fall Detection......................
Useful Codes......................
Troubleshooting..................
Safety Precautions.............
Terms and Conditions........
06
07
08
09
10
11
Page 12
GUARDIAN SAFETY PENDANTS PTY LTD.
6/26 DUGDALE STREET, WARWICK, WA, 6024
Phone: [phone] | Email: [e-mail]
Website: guardiansp.com.au

Your Device Terms and Conditions
Charging Contacts
Speaker
© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Operation of the ProTec is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working
condition. Guardian Safety Pendants Pty Ltd (GSP Pty Ltd) is not responsible for
misuse or improper operation of the unit. Before using, test the ProTec to determine
the effectiveness of the unit’s operation at the location(s) where it will be used.
Failing to test the unit may mean the User is at risk of not receiving necessary
medical attention. The information in this User Guide is not a substitute for advice
from medical or health professionals.
GSP Pty Ltd is not responsible for the reliability or quality of the cell phone service
with which it’s products are used. It is the User’s sole responsibility to determine where
the ProTec will operate. It is understood by both User and Purchaser that any signals
transmitted are totally beyond the control of GSP Pty Ltd. Such telecommunication
systems and equipment are not owned, operated, maintained, leased and are not
controlled, inspected, or reviewed by GSP Pty Ltd.
Furthermore, GSP Pty Ltd cannot and will not be responsible for any injury, death
or property damage that results from telecommunication equipment not supplied by
GSP Pty Ltd that fails to transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the ProTec requires AC
power and Cell Phone Service. It is User’s responsibility to provide electrical service
in order for the ProTec to recharge and function.
GSP Pty Ltd neither warrants nor represents that the ProTec will prevent any damage,
injury, or loss to either person or property, or that the ProTec will always provide the
full protection for which it is intended. Both the Purchaser and User fully understand
and acknowledge that GSP Pty Ltd is not an insurer, and that the User assumes any
and all risk of loss or injury to the User’s property or person. No representation or
warranties express or implied are made by GSP Pty Ltd other than those expressed
herein.
GSP Pty Ltd warrants this product and all parts, thereof, only to the original purchaser
to be free from defective materials and workmanship from the date of the original
purchase for the period of one year. If your product is found to be defective within
the warranty period, GSP Pty Ltd will repair or replace defective parts with new or
rebuilt equivalents at no charge to the original owner. Parts used for replacement
are warrantied only for the remainder of the Warranty Period. If your product is
found to be defective, please contact the business you purchased your product from
for warranty repair instructions.
• Place the device in the charging cradle.
• Connect the Micro USB side (the smaller end) of
the charging cable to the charging cradle port
(at the back of the cradle) and connect the larger
end of the USB cable to the Wall Power Adapter
plug.
• The red light on the charging cradle remains lit
when charging. The light dims or disappears
when fully charged.
To Turn on the Device:
Press the Side Button for about 2 seconds until it
vibrates (the side lights will also flash). The device
can be also turned on by placing it into the charging
cradle.
CHARGING THE BATTERY
TURNING THE DEVICE ON/OFF
To Turn o󰀨 the Device:
Press and hold the Side Button and the SOS button together
at the same time until it vibrates and the lights turn off.
Micro USB
LED
Indicator
SOS
Button
Mic
Side Button/ On Off
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© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Safety Precautions Product Features
This Guardian Safety Pendant (GSP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages
and to transmit information regarding GPS positioning. These services may
vary between providers and locations throughout the world. GPS location is
often not available when the ProTec is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is
unable to get a fix on a minimum number of satellites. The accuracy of GPS
positioning is determined by the availability of unobstructed line of sight to the
available satellites.
It is highly recommended that the user periodically test their unit every 1-3
months by pressing the SOS button. Warn contacts first. It is the user’s
responsibility to assure that their phone service provider is notified before their
credit or debit card expires or if credit needs to be added to the SIM card used
in their Guardian Safety Pendant.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the ProTec while showering because soap or
shampoo can infiltrate and damage the electronics. We recommend using
a Guardian Shower Bag which will eliminate the possibility that chemicals used
while bathing could disable your Sentry and void it’s Warranty.
• Switch off your ProTec when instructed to turn off all mobile phones on
commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a
potential fire hazard.
• Never use any chemical or detergent to clean the Guardian SP. This may erode
it’s surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the
power cable, charging plug or the metal parts on the inside of the charging
cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.
FEATURE DESCRIPTION
One-Touch Operation
Side Button
Lightweight
Small in Size
Loud
Real-time GPS Location
36 Hour Battery Charge
3G Mobile Network
Battery Charging Indicator
Water resistant (IP 65)
Fall Detection
Press the SOS button for 2-3 seconds
until you feel it vibrate, then release.
Press until it vibrates to speed-dial
one of your emergency contacts.
43 grams - comfortable to carry
or wear.
62 mm x 45 mm x 17 mm - compact
yet powerful.
Crystal clear audio quality.
Shows your location to your contacts
using Google Maps.
Take it wherever you go.
Many factors determine how long a
battery will last between charges. It
is recommended to charge daily.
The red light is lit up on the charging
cradle when charging properly. The
red light then dims or disappears
when fully charged.
Water may be splashed on it but it’s
best to use with care when showering
(see pg 10).
Automatically notifies contacts if a
fall is detected (see pg 7).
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© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Troubleshooting
False SOS alert
or unwanted
activation
occurred
User accidentally pressed the
SOS button when leaning
against something, holding an
object up to the chest or was
trying to turn device off and
did so incorrectly.
The ProTec may trigger the
fall alert when it senses what
may have been a fall. The Fall
Detection warning sound may
be activated by accident.
The ProTec is designed for
serious falls and the fall must
meet certain criteria. The
device may not have fallen
from the required height or fast
enough or the wearer moved
immediately afterwards.
1) Satellites did not locate the
device at time of activation
2) User is likely indoors or in
a large building.
1)Device is not being placed
in the charging cradle
properly. The red light should
be lit.
2) The Charging Contacts are
dirty (see page 4).
3) Standby time gradually
becomes less as the battery
ages.
Shorten the length
of the lanyard so the
device sits higher on
the chest.
If the fall detection
sound is heard, press
the SOS button once
quickly to abort.
The sensitivity of the
Fall Detection can be
changed. Simply call
us and we can make
any changes for you.
GPS needs to site the
satellites. Try sending
the loc code as a text
to the ProTec to get a
fresh reading.
1) Ensure user is
placing it correctly in
the charging cradle.
2) Check for dirt or
cracks near the four
metal charging contact
points on the bottom of
the device.
3) Battery may need
replacing after years of
daily recharging.
Fall Detection
was activated by
mistake
User fell but Fall
Detection did not
activate
GPS location
is incorrect on
Google Maps
The device does
not seem to be
charging or the
charge is not
lasting very long
In an Emergency
Press and hold the SOS button for 2-3 seconds until it
vibrates and beeps. A text saying “I need help!” (+ Link
with location) is sent to the emergency contacts all at once.
The device will call these contacts one at a time until
someone answers. The emergency contact must press ‘1’
on their phone keypad after answering or they will be
disconnected in 1 minute. The next contact will then be
called.
To Speed-dial ONLY ONE emergency contact
Hold the Side Button for 2-3 seconds until the device
vibrates. The green light will start to flash rapidly to
confirm the request. The User will then be connected with
the designated emergency contact. In this case, no other
calls will be placed nor texts sent to the other emergency
contacts.
Hanging Up (button quick press)
If you want to end the phone call at any time, press the
SOS button just once briefly (don’t hold it down). Hanging
up during an emergency sequence will prevent the ProTec
from calling the other emergency contacts.
Receiving Calls
Calls can be received on your ProTec from any number
(unless whitelisted). It has an auto answer feature so
when called it will vibrate and ring before automatically
answering. Press SOS once briefly to hang up.
Emergencies/Phone Calls
ISSUE COMMONLY
KNOWN CAUSES
POTENTIAL
SOLUTIONS
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© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Useful Codes LED Indicators
By sending the following ‘codes’ in a text message to the ProTec, you can make the
following changes or receive important information. NOTE: Do not add any spaces.
CODE RESPONSE
loc
status
1 OR 0
(0 = zero)
1,X
(X = 1-9)
low1 OR low0
(0 = zero)
LOCATING
DEVICE
SHOWING
DETAILED
INFO
FALL DETECTION
LOW BATTERY
Click the link on the incoming text to open Google Maps and see
the user’s location. An example return text will read:
(NAME OF UNIT)
Now or last known (referring to GPS location whether it’s
current [now] or last known)
Time:dd/mm/yyyy hour:minute:second…
Bat: Battery %
maps.google.com/maps?q=xxx (this is the link to Google
Maps)
This will show you all the detailed information that has been
programmed into the pendant such as, the battery %, Fall
Detection (on or off), and a wealth of other information a text will
come back showing:
A1: (phone number of emergency contact #1)
A2: (phone number of emergency contact #2) etc.
low1= turns on low battery text notifications to contact 1
low0= turns off low battery text notifications to contact 1
A text will come back showing:
Low battery alarm on! or
Low battery alarm off!
fl1= turns on fall detection
fl0= turns off fall detection
A text will come back showing: Falling detection on! or
Falling detection off!
fl1,1= most sensitive fall detection
fl1,9= least sensitive fall detection
The number on the end can range anywhere between 1through
to 9. Default sensitivity: 5
Blue
LED Indicator
Green
LED Indicator
BLUE DESCRIPTION
Blink Fast
Battery & GPS
Cell Signal
Blink Fast
Blink once every 3 seconds
Flashes 1 second on,
3 seconds off
Flashes 1 second on,
3 seconds off
Steady On
Blink once every 3 seconds
Steady Off
(No Blinking or Flashing)
Steady On
The Battery is low when blue LED flashes.
The Device is preparing to turn on.
A Cell Signal is received.
No GPS Signal is being received.
Looking for a Cell Signal.
No Cell signal is received.
A GPS Signal is received.
The Device is powered off.
The Device is charging.
GREEN DESCRIPTION
Page 8Page 5

© 2021. Guardian Safety Pendants. All rights reserved © 2021. Guardian Safety Pendants. All rights reserved
Testing your Device
BEFORE YOU TEST
Fall Detection
Automatic Fall Detection will measure the pendant’s orientation and impact
with a surface. Generally, the device needs to drop at least 100cm then remain
still for 2-3 seconds to activate. If the unit senses that the User may have fallen,
it will play a distinctive tune for a short period of time. While the tune is playing,
the User may cancel alert messages being sent.
To cancel the alarm, briefly press the SOS button.
Fall Detection is particularly useful for those prone to blackouts or epileptic
seizures. It’s easy to turn Fall Detection off or on. Refer to the Useful Codes (pg
08) or call us and we’ll make the change for you.
It is NOT recommended to test the Fall Detection function when the device is
worn. If Fall Detection is on and you want to hear what happens when a fall
alert is triggered, hold the device just at CHEST HEIGHT over a soft surface
(e.g. a carpeted area) and drop it. The tune will then begin after a brief delay.
DO NOT throw the device.
The Fall Detection works best when the ProTec is worn on a lanyard.
Most of the time, when someone falls, they are not unconscious. While this
may happen, it’s always best to press the SOS button in the event of a fall to
be assured that the emergency contacts will be notified.
NOTE: Fall Detection is NOT 100% accurate; false alarms may occur. It’s
also possible that a fall may not be detected.
Performing the Test
1. Inform the emergency contacts that the unit is being tested.
2. Press and hold the emergency button for 2-3 seconds until it vibrates and
beeps.
3. Texts will be sent to all emergency contacts at once.
4. Contact #1 will be called first. After answering, confirm both parties can
hear each other.
5. The contact must press 1 on their keypad within 1 minute after
answering the call and confirming they can hear the User. This prevents
the unit from hanging up and calling the next contact.
6. Note: Failing to press 1 (e.g. if it goes to voicemail) will automatically
disconnect the call in 60 seconds.
It is recommended to test the ProTec every 1-3 months.
This Guardian Safety Pendant has been programmed and is
ready to use. Please read the ‘Quick Start User Guide’ to become
familiar with the unit.
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