Handicare Xclusive User manual

SALES GUIDE

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SALES MANUAL
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Contents
1 | Design 4
2 | General Information 7
3 | Seat 8
4 | Upholstery 8
5 | Operating toggle 10
6 | Armrest switches 11
7 | Key switch 11
8 | Emergency stop 12
9 | On/Off switch 12
10 | Seat swivel 13
11 | Powered seat swivel 14
12 | Footplate to seat height 14
13 | Footrest 15
14 | Powered footrest 16
15 | Diagnostic display 17
16 | Seat belt 18
17 | The unit 19
18 | Batteries 20
19 | Power supply/charging 21
20 | Remote control 22
21 | Rail 23
22 | Applications 24
23 | Dimension sketch 25
24 | Rail intrusion into the staircase 26
25 | Rail intrusion at the bottom of the stairs 27
26 | Rail intrusion at the top of the stairs 29
27 | Measuring the stairs 30
28 | Required overhead clearance 31
29 | Modularity 32
30 | Standards compliance 34

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Our design team have put a lot of thought into the Xclusive. We have worked
hard to deliver a stairlift that not only provides your customer with a great
solution but is also good for our trade partners to stock, install and maintain.
For example, making batteries easier to replace was a must.
We have not only considered ease of use but have paid attention to durability
in high wear areas to deliver a robust, long lasting solution. Special attention
was given to the controls and armrests; the design of our soft touch controls
makes them easy to operate, and the contrasting colour means it is easier for
the user to identify components required to operate the stairlift.
The rounded seat front improves comfort for the user whilst the option to add
seat spacers allow for customisation of seat to footplate height to further tailor
the Xclusive to the needs of your customer.
Aesthetics were also high on our list to ensure that our Xclusive partners are
able to offer a product that stands out from the crowd. You can easily see this
in the modern lines, gentle curves and muted tones that give the Xclusive an
altogether softer look. We have made the lift compact where possible and this
is evidenced by the Xclusive’s slim waistline and diamond shaped backrest
which it a distinct look of its own.
This guide is designed to provide you with an overview of the Xclusive Stairlift.
If you have any questions please do not hesitate to contact a member of the
Handicare team who will be more than happy to help.
1 | Design

SALES MANUAL
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Soft high wear
areas shaped
to suit hands
Toggle
Visually
contrasted
controls
No visible
mechanisms
or screws
Rounded rail
Easy to change
upholstery

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SALES MANUAL
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Details
Power supply 90-240V~
Frequency 50/60Hz
Current 3.6 Amp
Power consumption 360 Watt
Maximum weight 130kg
Maximum angle of inclination 52°
Minimum angle of inclination 30°
Maximum speed 0.09-0.15 m/sec
Minimum stair width 698mm
Standard rail length 4760mm
Maximum rail length 6760mm
Rail colour aluminium, self colour
Standard features
•Retractable seat belt
•Fold up seat, armrests and footrest
•Key operated switch
•Emergency stop
•Automatic safety brake
•Soft start
• Automatic stop at the top
and bottom of the stairs
•Footrest safety edges
•Full cover safety edges
• Wall-mounted hand held remote
controls at the top and bottom
of the stairs
• 2 rail sections, each 2.38m
• Charging station at the top
and bottom of the stairs
• Power supply point at the top
or bottom of the stairs
Available options
•Extra spacer
•Longer rails up to 6.7m
•Powered swivel seat
•Powered footrest
Definition
A straight stairlift suitable for the transport of one person in an indoor situation only.
2 | General information

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Design aspects
We have given much thought to the smallest details in the Xclusive’s design to
make it a great solution for your customers.
• The armrests are slightly tapered, making the space between the armrest
wide enough to ensure an easy entrance.
• The armrests are shaped to curve around the user and create a greater
feeling of security.
• The arms are ergonomically curved to suit the hand.
• The non slip arm pads are comfortable to the touch and provide a stable
base to support the user when getting in and out of the seat.
• The top of the armrest is left clear of buttons to prevent accidental activation
by the user and provide a clear area to hold when getting in or out of the seat.
•The operating toggle’s contrasting colour makes it easier to identify.
• The operating toggle is easy to activate and only needs minimal pressure to
be held in place.
• The footplate switch moves in the same direction as the footplate; by
‘folding’ the switch up the footplate folds up automatically and vice versa
so the switch mirrors the footplate action.
• Armrest and seat uses a ‘friction’ device to retain arm in the upright position.
• The seat can be adjusted from LH to RH and vice versa. This makes stock
held more flexible if required.
3 | Seat
• The Xclusive’s seat is supplied with cream leather effect upholstery as
standard.
• The easy to clean upholstery has been designed to be simple to replace if
required.
• The upholstery is standards compliant and is therefore flame retardant and
safe for use in medical environments.
4 | Upholstery

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The Stairlift is activated by holding the toggle control in the direction of desired
travel. The Xclusive is a ‘hold to run’ stairlift which means it will stop as soon as
the operating toggle is released.
The toggle is supplied on the right armrest as standard. The Xclusive’s modular
design means it is easy to re-hand if required.
Benefits
• Logical operation in the direction of movement makes the Xclusive easy to
understand.
• The operating control is user friendly, it only requires minimal pressure to
operate and its positioning makes it easy to operate from the hand or wrist.
• The operating control has priority over the remote control, so the user is
always in control.
5 | Operating toggle

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The key operated switch is a standard fitting and is provided with two keys.
Extra keys can be ordered from Handicare.
• Removal of the key will disable the entire system.
• Removal of the key prevents unauthorised use.
On position
When the key-operated switch is in the ‘On’ position (12 o’clock/I) the stairlift
can be operated using the control or the remote control.
The key cannot be removed when the switch is in this position which means it
will not fall out and stop the stairlift moving during use.
Off position
When the key operated switch is in the ‘0’ position the stairlift cannot be
operated from the toggle or the remote control.
The key can only be removed when the switch is in the ‘Off’ position.
The battery will also continue to charge when the key operated switch is in the
‘Off’ position (9 o’clock/0).
7 | Key switch
User safety is paramount in our mind: the Xclusive can only be operated from
the toggle if the armrests are fully folded down.
User convenience is also a priority so the Xclusive can be operated, via the
remote control, with the arms folded up. This means it can be folded up and
sent between floors to park to maximise clear space in the hall and on the stairs.
6 | Armrest switches

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The Xclusive has an emergency stop adjacent to the seat. In case of
emergency this button can be pushed; activation will enable manual override
of the powered swivel and prevent the stairlift travelling along the track. When
activated the stop button will illuminate.
The LED in the emergency stop lights up red. If you push the button again, the
lift will be released. The emergency stop also stops any powered options that
might be part of the configuration.
Once activated the emergency override can be de-activated by pushing the
button again.
The on/off switch is found on the carriage and switches off the power on the lift.
When switched to the off position the lift will not operate from the toggle or
remote controls.
When switched to the off position the lift will not charge.
9 | On/Off switch
8 | Emergency stop

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• The manual swivel handle is operated by pushing down which means it
requires less upper body strength to operate than a pull up handle.
• The seat swivels independently from the footrest, thereby enabling the user
to push against the footrest to assist with turning the seat round towards the
landing.
• The seat post is offset so the user comes further on the floor to get on and
off the seat more safely.
• The stairlift cannot be operated again until the seat has been returned to the
locked travel position before use.
10 | Seat swivel

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The Xclusive can be upgraded to include a powered swivel which means that
the seat can be swivelled by retaining pressure on the toggle when the unit
reaches the top of the track.
The optional modular powered swivel mechanism has been designed to enable
on site retrofitting.
The seat should be returned to the locked travel position to use the stairlift
again, it will not swivel in the downward direction.
The swivel can also be operated at the top of the stairs from the remote control
which means the stairlift can be sent between floors in multi user locations.
In case of emergency the swivelled seat can be released by pushing the
emergency button on the side of the seat, whilst rotating the seat by hand.
The powered swivel mechanism is available as a module. The part number is
XSP40001.
11 | Powered swivel seat
The height between the footrest and the seat can be adjusted in 50mm
increments between 405mm and 505mm depending on the number of
spacers used. The powered swivel can be used at all three settings.
The Xclusive is supplied with one 50mm spacer giving a seat to footplate
height of 455mm.
Additional spacers are available to order on part number XHK40001.
12 | Footplate to seat height
Footplate to seat height
No spacer 405mm
1 spacer 455mm
2 spacers 505mm

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The Xclusive footrest has safety edges that will automatically stop the stairlift
mid journey in the event that an object becomes jammed between the footrest
and the stairs.
If the safety edge is activated the lift can only be moved away from the
obstacle to facilitate its removal. The stairlift can continue the journey, once the
obstacle has been removed.
• The footrest can be folded upwards when the stairlift is not in use to
maximise the clear space in the hallway and on the stairs.
• The maximum fold up force is 0.5kg, minimising the risk of injury.
• The safety edges are free moving to avoid trapping solid objects.
• The wipe clean footplate is easy to clean.
• The footplate has an anti-slip surface to help provide a stable platform for
users to push against when operating the manual swivel.
13 | Footrest

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14 | Powered footrest
The footrest can be easily folded manually, however if the user is reluctant or
unable to bend there is the option to add a powered footrest.
The powered footrest is operated by a switch located under the armrest.
Like the operating toggle, the footplate switch operates in the direction of
movement. Switching towards the unit will fold the footrest up, switching it
away from the unit will lower the footrest.
Just like the powered swivel, the powered footrest is a module as well and can
be retrofitted. The part number is XFP40001.

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The diagnostic display is located on the front of the stairlift unit. The numbers
displayed will help the user easily identify the status of their stairlift. The diagnostic
codes are listed in the user and installation manuals.
In the event that the lift is left off charge it will beep for 10 seconds to alert the
user to the need to move the stairlift to a charge point.
15 | Diagnostic display

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16 | Seat belt
The Xclusive comes with an easy to use seat belt as standard. The belt is
pulled across the lap of the user when seated and clips into the buckle. It is
then easily released by pressing the front of the buckle, the belt will then retract
into the belt housing in a controlled manner – much like the seat belt in a car.
The retractable seat belt means that the belt is kept untangled and out of sight
when the stairlift is not in use.
As with a car seat belt, once the belt is clipped the housing will lock the belt in
place thereby preventing over extension during use. The seat belt should be
used to increase safety every time the stairlift is used.
Benefits of a retractable safety belt
• The retractable nature of the seat belt means that it will fit snugly to a range
of user size and shapes.
• The position of the buckle and the holder can be adjusted to best suit needs
of each user.
• The buckle has been designed to hold the belt in place securely but to be
easily released by the user.
• The seat belts brackets are width adjustable with three settings.

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The power pack is not handed so it can
be used on either side of the staircase.
This makes stock held more flexible and
the system well suited for relocation.
The speed is controlled electronically:
the soft start/stop design reduces
the perception of acceleration or
deceleration making the journey smooth
for the user. This eliminates jolting for
the user thereby lessening impact on
the back and the chances of the user
slipping forward during travel.
The quiet motor drive mechanisms
operate on 24V and are enclosed by
grey (RAL 9003) easy to clean safety
covers.
These safety covers will automatically stop the stairlift mid journey in the event
that an object becomes trapped between the unit and the stairs.
If the safety cover is activated the lift can only be moved away from the
obstacle to facilitate its removal. The stairlift can continue the journey, once
the obstacle has been removed.
• The automatic stop prevents the lift from overrunning at either end of the
track.
• The safety edges on the footplate are continued on the frame parts and
carriage, in order to prevent any risk of injuries.
17 | The unit

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18 | Batteries
The Xclusive runs on two 12V batteries. These dry batteries have no risk of
leaking and are maintenance free.
The batteries are charged when the lift is parked on the charge point located at
either end of the track.
The batteries provide back up in the event of a power failure and will support
15 two way trips when fully charged.
The expected lifetime of the batteries is three years, this will vary depending
on usage and environment. If the lift is left off charge it will remain in standby
mode for up to three months depending on the ambient temperature of the
environment.