HID FARGO DTC4500e User manual

FARGO®
DTC4500e Card Printer
USER GUIDE
PLT-01669, 1.0
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
15370 Barranca Parkway
Irvine, CA 92618

Page 2 of 83
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
Liability Statement
Do not attempt to operate or repair the Direct-to-Card Printer without adequate training. Any use,
operation, or repair in violation of this User Guide is at your own risk. You assume all liability
reasonable to your use or misuse of the Direct-to-Card Printer. HID Global Corporation assumes no
liability whatsoever for damages of any kind, including without limitation incidental, special or
consequential damages. The Direct-to-Card Printer specifications, applications and options are
subject to change at the discretion of HID Global Corporation without notice.
Trademarks
HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of
HID Global Corporation or its licensors in the U.S. and other countries.
Trademark Acknowledgments
Other trademarks and trade names may be used in this document to refer to either entities claiming
the marks and names or their products.
Revision History
The revision number for this document will be updated to reflect changes, corrections, updates and
enhancements to this document.
Revision Control Number
Date
Document Title
Revision 1.0
October 2013
DTC4500e Card Printer User Guide

October 2013
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DTC4500e Card Printer User Guide, PLT-01669, 1.0
Contacts
North America
Europe, Middle East and Africa
15370 Barranca Parkway
Irvine, CA 92618
USA
Phone: [phone]
Fax: [phone]
Tech Support: 866 607 7339, #6, M-F 7am-6pm CST
Phoenix Road
Haverhill, Suffolk CB9 7AE
England
Phone: [phone]
Fax: [phone]
Tech Support: [phone] M-F 9am – 5pm GMT
Asia Pacific
Brazil
19/F 625 King’s Road
North Point, Island East
Hong Kong
Phone: [phone]
Fax: [phone]
Tech Support 852 3160 4895 M-F 9am – 6pm GMT
+8
Av Guido Caloi 1985 Prédio 18
São Paulo – SP
CEP : 05802-140
Phone: [phone]
Fax: [phone]
Tech Support: 55 11 5514-7110 M-F 9am – 6pm ATC
support.hidglobal.com

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
Contents
1Specifications .................................................................................................................................6
1.1 Regulatory Compliance .......................................................................................................6
1.1.1 Agency Listings................................................................................................................... 6
1.1.2 United States.......................................................................................................................6
1.1.3 Canada ...............................................................................................................................7
1.1.4 Taiwan ................................................................................................................................ 7
1.1.5 Japan ..................................................................................................................................7
1.1.6 Korea .................................................................................................................................. 7
1.2 Safety Messages (Review Carefully) ..................................................................................8
1.2.1 Taiwan ................................................................................................................................8
1.2.2 China................................................................................................................................... 9
1.3 Technical Specifications ....................................................................................................10
1.4 Functional Specifications...................................................................................................12
1.4.1 Printer Components: Print Ribbons................................................................................... 12
2Setup and Installation Procedures .............................................................................................15
2.1 About Moisture Condensation ...........................................................................................15
2.2 Unpacking and Inspection .................................................................................................15
2.3 Print Ribbon Cartridge Installation.....................................................................................16
2.4 Placement of Blank Cards into the Input Card Hopper .....................................................17
2.5 Card Size Selection ...........................................................................................................18
2.6 Printer Power.....................................................................................................................22
3Print Driver Installation ................................................................................................................23
3.1 Driver Installation Instructions ...........................................................................................24
3.2 Swift ID Installation Instructions ........................................................................................24
3.2.1 Enable Swift ID.................................................................................................................. 25
3.2.2 Install Swift ID ................................................................................................................... 26
3.2.3 Network Printer Installation ............................................................................................... 27
3.2.4 Printer Connected Via USB Connection............................................................................ 29
3.2.5 Uninstalling Swift ID .......................................................................................................... 29
3.2.6 Additional Swift ID Rules................................................................................................... 30
4Printer Preferences ......................................................................................................................31
4.1 Card tab .............................................................................................................................31
4.1.1 Configuration tab............................................................................................................... 32
4.1.2 Calibrate Ribbon tab ......................................................................................................... 33
4.1.3 Clean Printer tab ............................................................................................................... 34
4.1.4 Advanced Settings tab ...................................................................................................... 40
4.2 Device Options tab ............................................................................................................44
4.2.1 Ribbon Type dropdown..................................................................................................... 46
4.2.2 Selecting the Fluorescent Panel Ribbon Type .................................................................. 47
4.2.3 Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) ............................... 47
4.2.4 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application........ 49
4.3 Image Color tab .................................................................................................................52

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
4.4 Image Calibrate tab ...........................................................................................................55
4.5 Magnetic Encoding Tab.....................................................................................................56
4.5.1 Using the Magnetic Encoding Tab – ISO Standards......................................................... 57
4.5.2 Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode... 58
4.5.3 Reviewing the Sample String ............................................................................................ 59
4.5.4 Sending the Track Information .......................................................................................... 59
4.6 Overlay / Print Area tab .....................................................................................................62
4.7 K Panel Resin tab..............................................................................................................64
4.8 Printer Info tab ...................................................................................................................67
5System Overview - Troubleshooting ..........................................................................................68
5.1 Sequence of Operations....................................................................................................68
5.2 Troubleshooting.................................................................................................................69
5.2.1 Printer Error Buttons ......................................................................................................... 69
5.2.2 Error Message Table......................................................................................................... 70
5.2.3 Troubleshooting with the Error Message Table................................................................. 71
5.2.4 Printer-Specific Tools........................................................................................................ 75
6Firmware Upgrades ......................................................................................................................78
6.1 Upgrade the Printer Firmware ...........................................................................................78
7HID Global Technical Support.....................................................................................................80
7.1 Reading the Serial Numbers on a FARGO Printer............................................................80
8Appendix A....................................................................................................................................81
8.1 Defined Area......................................................................................................................81

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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
1Specifications
The purpose of this section is to provide you with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
DTC4500E Card Printer User Guide.
1.1 Regulatory Compliance
UL The Card Printer is listed under UL 60950-1 (2
nd
edition) Information
Technology Equipment
File Number: E145118
Note: This product is intended to be supplied by a Listed Power Unit
marked Class 2 and rated for 24 V dc, 3.3A minimum.
CSA
The printer manufacturer has been authorized by UL to represent the Card
Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd
edition
File Number: E145118
FCC The Card Printer complies with the requirements in Part 15 of the FCC
rules for a Class A digital device.
CE
The Card Printer has been tested and complies with EN300-330-1, EN300-
330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN6100-
3-2, EN6100-3-3, EN60950-1.
Note: Based on the above testing, the printer manufacturer certifies that
the Card Printer complies with the following European Council Directives
and has placed the CE mark on the Card Printer.
LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2
2011/65/EC
Environmental ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V
minimum
1.1.1 Agency Listings
Emissions and
Immunity Standards
FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A,
EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301-
489-1, EN301-489-3, GB9254, GB17625
Safety Standards UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07( 2
nd
edition),
EN60950-1, GB4943, CNS14336
Additional Agency
Listings
CCC, BSMI, KC
1.1.2 United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference; in which case, you are required to correct the
interference at your expense.
IMPORTANT: Changes or modifications to an intentional or unintentional radiator not
expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
1.1.3 Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
1.1.4 Taiwan
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變
更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛
航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機
須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
1.1.5 Japan
この装置は総務省の型式指定を受けています。"
(総務省指定番号は第AC-ｘｘｘｘｘ号です)
本製品は電波を使用したRFID 機器の読み取り・書き込み装置です。
そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります
1.1.6 Korea
이기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이점을 주의하시길
바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
1.2 Safety Messages (Review Carefully)
Symbol
Critical Instructions for Safety purposes
Failure to follow these guidelines results in personal injury or death.
To prevent personal injury or death:
•Reference the following safety messages before performing an operation.
•Always remove the power cord prior to performing repair procedures, unless
otherwise specified.
•
Ensure only qualified personnel perform these procedures.
This device is electro statically sensitive. You may damage the device if exposing it
to static electricity discharges.
To prevent damage:
•Reference the following safety messages before performing an operation.
•Observe all established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead Assemblies.
•Always wear an appropriate personal grounding device.
•Always remove the ribbon and cards from the printer before making any
repairs, unless otherwise specified.
•Remove jewelry and thoroughly clean hands before working on the printer.
This symbol warns of an electrical hazard that could result in personal injury or
death.
For safety purposes, do not use Ethernet for a direct connection outside of the
building.
1.2.1 Taiwan
繁體中文 射頻發射及安全指令 安全訊息（小心檢查）
標記
重要的安全事項說明
危險： 未按照說明安裝可能造成人員傷亡。
在可能產生潛在安全問題的地方有警示標記。
（如左圖所示）。
為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
標記
重要的安全事項說明
小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。
在可能產生潛在靜電安全問題的地方有警示標記。
（如左圖所示）。
為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。
為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察
所有的靜電放電設備。
為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手
腕帶以免受到可能的傷害）。
為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡
。
為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油
脂。
1.2.2 China
安全消息（请仔细阅读）
符号 涉及安全的重要过程
危险： 如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。
可能引发安全问题的信息由警告符号（如左图所示）来表示。
为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。
为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。
小心： 此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。
可能引发静电安全问题的信息由警告符号（如左图所示）来表示。
为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消
息。
为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有
规定的静电放电(ESD) 过程。
为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避免出现潜
在损坏的高质量腕带）。
为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带
和证卡与打印机分离。
为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上
的油渍和污渍彻底清洗干净。
仅适用于海拔2000m 以下地区安全使用
Use only at altitudes not more than 2000m above sea level.
仅适用于非热带气候条件下安全使用
Use only in non-tropical conditions.

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DTC4500e Card Printer User Guide, PLT-01669, 1.0
符号 涉及安全的重要过程
环境保护(中国-
RoHS
)
环保使用期是基于本产品用于办公环境。
Environmental Protection Use Period is based on the product being used in an
office environment.
1.3 Technical Specifications
Term Function
Print Method
Dye Sublimation / Resin Thermal Transfer
Print resolution
300 dpi (11.8 dots/mm); continuous tone
Colors
Up to 16.7 million colors / 256 shades per pixel
Print Ribbon Options •Full-color with resin black and overlay panel, YMCKO*, 250 prints
•Full-color half-panel with resin black and overlay panel, YMCKO*, 350 prints
•Full-color with two resin black panels and overlay panel, YMCKOK*, 200
prints
•Full-color with fluorescing, two resin black panels and overlay panel,
YMCFKO*, 200 prints
•Full-color with fluorescing, two resin black panels and overlay panel,
YMCFKOK*, 175 prints
•Resin black and overlay panel, KO*, 500 prints
•Dye-sublimation black and overlay print, BO*, 500 prints
•Resin black (standard and premium), 1000 prints
•Resin green, blue, red, white, silver and gold, 1000 prints
•Rewrite technology – No ribbon is required
* Indicates the ribbon type and the number of ribbon panels printed where
Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin
Print Speed •7 seconds per card (K*)
•12 seconds per card (KO*)
•24 seconds per card (YMCKO*)
•31 seconds per card (YMCKOK*)
•Print speed indicates an approximate batch print speed and is measured
from the time a card feeds into the printer to the time it ejects from the
printer.
•Print speeds do not include encoding time or the time needed for the PC to
process the image.
•Process time is dependent on the size of the file, the CPU, amount of RAM
and the amount of available resources at the time of the print.
* Indicates the ribbon type and the number of ribbon panels printed where
Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin
Card Size and Types
Supported
•CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)
•
CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW