HID Fargo HDP8500 Use and care manual

FARGO Technical Update #394
HDP8500 FIRMWARE UPDATE PROCEDURE
DOC-00882 Rev A
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Update
Number:
Tech Update # 394
Revision
A
Product:
HDP8500
Date:
May 2017
Type:
HDP8500 Firmware Update Procedure
HDP8500 printers can enter into a cycle of resetting when a firmware upgrade is downloaded to
the printer. This technical update presents how to avoid this situation or how to recover from this
mode and successfully apply a firmware update.
1Background
Upgrading the main firmware on the Fargo HDP8500 Printer can sometimes cause the printer to
enter a mode of continuous resetting, resulting in continuous flashing of the front panel display.
This can occur if the printer has version 1.05.05 of the Boot Loader installed.
2Corrective Action
2.1 Ensure that you do not upgrade the printer firmware without
first checking your bootloader firmware version.
2.1.1 If your printer has version 1.6.2 or later installed for the main printer
firmware then the issue described here does not apply to your printer.
Determine the installed firmware version from the front panel LCD. Select
the INFO button in the upper left of the home screen and firmware version
will be display as shown below:
SUBJECT: HDP8500 Firmware Upgrade Procedure

2.1.2 If your printer has a firmware older than 1.6.2 you must check the version
of the Boot Loader installed in your printer before you upgrade your main
firmware to a version which is 1.6.2 or newer. Use the following procedure
to verify your boot loader version:
1. Determine the version of the boot loader installed into your printer:
a) Connect your HDP8500 to Ethernet
b) Determine the IP address of your HDP8500 printer via the printer front panel
LCD display. First, select the INFO button in the upper left of the home screen
and the scroll down the “IP Address” as shown below.
c) Using your PC web browser go the home web page of the printer by entering
the IP Address into the address bar:
d) The printer will then display a home page similar to what is shown here:
e) Please note the version of the Boot Loader Firmware Version as highlighted
above.

f) Only if your printer currently has installed the Boot Loader version 1.05.05 must
you upgrade the Boot Loader to the new version 1.05.08.
2.1.3 Procedure to upgrade the Boot Loader version from 1.05.05 to the new
version 1.05.08.
2.1.3.1 Download the Boot Loader update from the following link and extract the
FRM file to your computer:
http://support.fargo.com/hidden/HDP8500_Bootloader_1.05.08.zip
2.1.3.2 Use Fargo Workbench 3.x to upgrade your printer. Do not remove power
while this upgrade is in progress:
1. Launch Fargo Workbench and choose Update Manager
2. Select the HDP8500 printers
3. Select the specific printer which needs to be upgraded (driver must be installed properly
for the upgrade to proceed).
4. Select the Select firmware file radio button; select the “Select firmware file” and navigate
to the 1.05.08 Boot Loader file previously saved above on your computer.
5. Select the “Begin Updating Firmware” button and wait for the process to complete.
2.1.4 Check your bootloader firmware as described in section 2.1.2 above. Once you have
ensured that Boot Loader 1.05.08 is installed you may proceed to download the new
main printer firmware and follow the above procedure to upgrade.

2.2 What to do if your printer was updated and has gotten into the
resetting mode with the printer continuously resetting?
2.2.1 RECOVERY MODE: When the printer is in the resetting mode you can slowly
lift and lower the main cover on the HDP8500 printer about once every 2
seconds and the printer will enter the download/upgrade mode. Once the
printer indicates that it is ready to receive an update, proceed and follow
the steps outlined in 2.1.3 above. (Upgrading the bootloader to 1.05.08)
Contacts
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