Htek U Series User manual

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Htek IP Phones UC507 U Series
User Manual
Version 2.20.10.22.4
2020.9

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Notices Information
Copyright
Copyright © 2005 - 2021 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time.
And all the illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, transmitted by the third parties for any purposes without the
express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives
its right to download and print copies of this content only for private use as a user manual. No parts shall
have the right to alter, modify or use as commercial means without prior written permission from Nanjing
Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

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FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
The device has been evaluated to meet general RF exposure requirement. The device can be used
in portable exposure condition without restriction.
Specific Absorption Rate (SAR) information:
This IP Phone meets the government's requirements for exposure to radio waves. The guidelines are
based on standards that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons regardless of age or health. FCC RF
Exposure Information and Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one
gram of tissue. Device types: Tablet has also been tested against this SAR limit. This device was
tested for typical body-worn operations with the back of the phone kept 0mm from the body. To
maintain compliance with FCC RF exposure requirements, use accessories that maintain an 0mm
separation distance between the user's body and the back of the phone. The use of belt clips,
holsters and similar accessories should not contain metallic components in its assembly. The use of
accessories that do not satisfy these requirements may not comply with FCC RF exposure
requirements, and should be avoided.

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Table of Content
Notices Information .................................................................................................................................... 2
Copyright ............................................................................................................................................ 2
Safety Instructions .............................................................................................................................. 2
WEEE Warning ................................................................................................................................... 2
Cleaning .............................................................................................................................................. 2
FCC Statement ................................................................................................................................... 3
Table of Content ......................................................................................................................................... 4
Getting Started ........................................................................................................................................... 8
Packing List ........................................................................................................................................ 8
Phone Installation ............................................................................................................................. 10
1. Attach the phone stand .......................................................................................................... 10
2. Connect the Handset and optional Headset ......................................................................... 10
3. Connect the Network and Power .......................................................................................... 10
Initialization Process .......................................................................................................................... 11
Status ................................................................................................................................................ 14
Registration ....................................................................................................................................... 16
Idle Screen ........................................................................................................................................ 12
Getting Familiar with Your Phone ............................................................................................................ 20
Hardware Components Preview ........................................................................................................ 11
Icon Preview ..................................................................................................................................... 20
LED Instruction ................................................................................................................................. 21
Power Indicator LED ................................................................................................................. 21
Line LED (Line Key set as Line)................................................................................................ 22
BLF or BLF List Key LED ( Line/Line Key set as BLF) ............................................................. 22
Shared Line LED ....................................................................................................................... 22
User Interface ................................................................................................................................... 23
Line Key Function Overview ................................................................................. 错误！未定义书签。
Call Features ............................................................................................................................................ 24
Basic Call Features .......................................................................................................................... 24
Place a Call ............................................................................................................................... 24
End a Call .................................................................................................................................. 25
Redial a Call .............................................................................................................................. 25
Receive a Call ........................................................................................................................... 25
Incoming Call Show Mode ........................................................................................................ 26
Auto Answer .............................................................................................................................. 26
Call Hold .................................................................................................................................... 27
Call Transfer .............................................................................................................................. 27
Call Conference ......................................................................................................................... 30
Call Forward .............................................................................................................................. 31
Call Return ................................................................................................................................. 34
Call Back ................................................................................................................................... 34
Call Waiting Tone ....................................................................................................................... 35
Hide Caller ID ............................................................................................................................ 35
Reject Anonymous .................................................................................................................... 36
Call Mute ................................................................................................................................... 37
DND ........................................................................................................................................... 37
Hot Line ..................................................................................................................................... 38
Auto Redial ................................................................................................................................ 38
Advanced Call Features ................................................................................................................... 40
Call Pickup ................................................................................................................................. 40
Group Pickup ............................................................................................................................. 40

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Call Park .................................................................................................................................... 41
Busy Lamp Field(BLF) ............................................................................................................... 41
Visual Alert for BLF Pickup ........................................................................................................ 42
Audio Alert for BLF Pickup ........................................................................................................ 43
BLF List ..................................................................................................................................... 43
Share Line ................................................................................................................................. 44
Intercom ..................................................................................................................................... 45
Intercom Barge .......................................................................................................................... 46
Short Message Service(SMS) ................................................................................................... 46
Voice Mail .................................................................................................................................. 47
Using the Hot Desking...............................................................................................................49
Automatic Call Distribution(ACD) .............................................................................................. 50
Directory ................................................................................................................................................... 50
Local Directory .................................................................................................................................. 51
Contact Groups ......................................................................................................................... 51
Managing the Local Directory Contacts .................................................................................... 52
Moving a Local Directory Contact to Blacklist ........................................................................... 55
Searching for Contacts .............................................................................................................. 55
Upload Contacts photo .............................................................................................................. 55
To import or export the contact list ............................................................................................ 57
Blacklist ............................................................................................................................................. 58
Adding a Blacklist Contact......................................................................................................... 58
Viewing Blacklist Contacts ........................................................................................................ 59
Editing a Blacklist Contact ......................................................................................................... 59
Deleting Blacklist Contacts ........................................................................................................ 59
Moving a Blacklist Contact to the Local Directory ..................................................................... 60
Remote Phonebook .......................................................................................................................... 60
LDAP Phonebook ............................................................................................................................. 61
Call History Setting .................................................................................................................................. 63
Call History ....................................................................................................................................... 63
Audio Settings .......................................................................................................................................... 67
Ring Tone .......................................................................................................................................... 67
Volume .............................................................................................................................................. 69
Voice Mail Tone ................................................................................................................................. 70
Play Hold Tone .................................................................................................................................. 70
Play Hold Tone Delay ....................................................................................................................... 71
Voice ........................................................................................................................................................ 71
Handfree AGC .................................................................................................................................. 71
Volume Amplification ........................................................................................................................ 72
Bluetooth .................................................................................................................................................. 74
How to Enable headset mode? ........................................................................................................ 74
To configure the headset mode via Phone interface: ............................................................... 74
To configure the headset mode via web interface: ................................................................... 75
To enable the headset mode: .................................................................................................... 75
How to Activate Bluetooth?............................................................................................................... 76
To activate Bluetooth via Phone interface: ................................................................................ 76
How to Pair the Bluetooth Headset to the Phone? .......................................................................... 76
Open the Bluetooth pairing mode on Bluetooth headset: ......................................................... 76
How to scan the Bluetooth headset device on phone interface: .............................................. 77
How to edit device information? ....................................................................................................... 79
How to edit device information on phone interface: .................................................................. 79
How to answer an incoming call? ..................................................................................................... 80
How to adjust the earphone volume during a call? .......................................................................... 80
How to Ending Calls? ....................................................................................................................... 81
WIFI .......................................................................................................................................................... 81
Manual .............................................................................................................................................. 81
How to Enable Wi-Fi feature? ................................................................................................... 81
How to Connect the UC507U To an Available Wireless Network? ........................................... 82
How to view Wireless Network status? ..................................................................................... 85
How to Disconnect Wireless Network? ..................................................................................... 87

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How to Manually add a Wireless Network? .............................................................................. 87
How to Disable Wi-Fi feature? .................................................................................................. 89
Provision ........................................................................................................................................... 90
Function KeyThe function key ................................................................................................................. 91
Line Keys .......................................................................................................................................... 91
Line ............................................................................................................................................ 91
Speed Dial ................................................................................................................................. 93
BLF ............................................................................................................................................ 93
DTMF ......................................................................................................................................... 94
Prefix ......................................................................................................................................... 95
Local Group ............................................................................................................................... 95
XML Group ................................................................................................................................ 96
XML Browser ............................................................................................................................. 96
Network Directories ................................................................................................................... 97
Conference ................................................................................................................................ 98
Forward ..................................................................................................................................... 98
Transfer ..................................................................................................................................... 99
Hold ......................................................................................................................................... 100
DND ......................................................................................................................................... 100
Redial ...................................................................................................................................... 101
Record ..................................................................................................................................... 101
URL Record ............................................................................................................................. 102
Paging ..................................................................................................................................... 103
Group Listening ....................................................................................................................... 103
Public Hold .............................................................................................................................. 104
Private Hold ............................................................................................................................. 104
Zero Touch ............................................................................................................................... 105
Multicast Paging ...................................................................................................................... 105
Programmable Key ......................................................................................................................... 108
Customizing the Soft Keys ...................................................................................................... 108
Customizing the hard Keys ..................................................................................................... 109
Exp Key ................................................................................................................................... 109
Customizing Your Phone ........................................................................................................................ 110
Administrator Password ................................................................................................................... 110
Language ......................................................................................................................................... 111
Wallpaper ......................................................................................................................................... 112
Screen Saver ................................................................................................................................... 114
Backlight .......................................................................................................................................... 116
Time and Date ................................................................................................................................. 116
LED Status Setting.......................................................................................................................... 120
Key as Send ................................................................................................................................... 120
Dial Plan.......................................................................................................................................... 121
Phone Lock ..................................................................................................................................... 122
Emergency Call ....................................................................................................................... 123
Action URL ...................................................................................................................................... 124
Softkey Layout ................................................................................................................................ 125
Settings .................................................................................................................................................. 126
General Settings ............................................................................................................................. 126
Dial-Now Timeout .................................................................................................................... 126
No Key Entry Timeout ............................................................................................................. 127
Label Scroll .............................................................................................................................. 127
Show Missed Calls .................................................................................................................. 127
Auto Logout Time .................................................................................................................... 128
Reboot in Talking ..................................................................................................................... 128
Detect IP Conflict ..................................................................................................................... 129
Redial Mode ............................................................................................................................ 129
Suppress DTMF Display ......................................................................................................... 129
Suppress DTMF Display Delay ............................................................................................... 129
Check-Syn With Authenticate .................................................................................................. 129
Network setting ............................................................................................................................... 130

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IPv4.......................................................................................................................................... 130
IPv6.......................................................................................................................................... 132
IPv4&IPv6 ................................................................................................................................ 134
Preference (IPv4/IPv6) ............................................................................................................ 135
PC Port .................................................................................................................................... 136
System setting ................................................................................................................................ 137
Factory Reset .......................................................................................................................... 137
Pcap Feature ........................................................................................................................... 137
System Log .............................................................................................................................. 138
Upgrade ................................................................................................................................... 138
Configuration File .................................................................................................................... 140
Optional Accessories with Your Phone .................................................................................................. 141
Headsets ......................................................................................................................................... 141
Bluetooth Headset ................................................................................................................... 141
Using Headsets ....................................................................................................................... 141
Expansion module .......................................................................................................................... 142
Connecting the Expansion Module ......................................................................................... 142
Troubleshooting ..................................................................................................................................... 144
Why is the phone LCD screen blank? ............................................................................................ 144
Why does the phone display “Network Unavailable”? ................................................................... 144
Why can’t I get a dial tone? ............................................................................................................ 144
Where to set the tone? ................................................................................................................... 144
How to download XML Configuration? ........................................................................................... 145
How to Import Trusted CA certificate? ............................................................................................ 145
How to Import Server CA certificate? ............................................................................................. 146
How to use Vlan?............................................................................................................................ 147
How to use LLDP? .......................................................................................................................... 147
How to Set LCD and Web GUI? ..................................................................................................... 147
How to Upgrade via FTP? .............................................................................................................. 147
How to make Ringtone? ................................................................................................................. 148
How to use Open VPN? ................................................................................................................. 148
Provisioning Guide on Free PBX .................................................................................................... 148
Redundancy Server ........................................................................................................................ 148
How to Use Auto Provision Phonebook? ....................................................................................... 148
All Documents ................................................................................................................................. 148

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Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also,
be sure to read the Quick Start Guide which can be found in your phone package before you set up and
use the phone. As you read this guide, keep in mind that some features are only configurable by your
system administrator or determined by your phone environment. As a result, some features may not be
enabled or may be operated differently on your phone. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your phone screen.
This user guide contains information for the following HTEK products:
UC507U Enterprise HD IP Phones
Getting Started
Packing List
UC507U Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone station
2. The phone stand
Note: This guide mainly takes UC507U IP phones as an example.

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3. Handset
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

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Phone Installation
UC507U Phone Installation
1. Attach the phone stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power

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Hardware Components Preview
UC507U

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NO.
Item
Description
1
LCD Screen
To present all information about the date& time,
accounts, soft keys, messages, calls and other some
information.
2
Power Indicator LCD
To indicate the power status
3
Line keys
To be configured as different function.
4
Soft keys
Quickly access the functions displayed on the screen.
The soft keys will change according to your current
operation.
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Navigation Keys
Navigation Keys
1. Scroll the information or options displayed on the
screen.
2. You can quickly access historical records and
directories.
Up arrow key: History
Down arrow key:Directory
OK key
1. Can quickly enter the menu
2. Save the configuration
3. Answer the call
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Message
Accesses your voice Mail.
7
Headset
To indicate that the phone is or not in Headset mode.
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Mute
1. To mute the voice during the call (Red light).
2. To un-mute the call.
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Speakerphone key
Press this button to place a call in hands-free mode.
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Alphanumeric Keypad
To enter the phone numbers, letters and so on.
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Volume Keys
To decrease and increase the volume.
12
Redial
To dial the previous dialed number.
To act as send key.
13
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle
page.
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Hold
To hold or to resume a call during a conversation.
15
Conference
To place a conference call.
16
Speaker
Provides hands-free (speakerphone) audio output.
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Reversible Tab
Secures the handset in the handset cradle when the
phone is mounted vertically.
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Hookswitch
Connects or disconnects the phone from the phone
line. The hookswitch is auto- matically activated when
a user lifts the handset from the cradle to get a dial
tone.

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Idle Screen
UC507U Idle Screen
Name
Description
1. Date & Time
It is the area that displays the current set date and time of the
phone.
2. Notice
It is the area to display the phone’s notifications such as missed
calls, SMS, do not disturb mode and many more. For more info,
see Icon Preview.
3. Line Keys
This area shows the line key labels. The Line keys can also be
used for other function keys. For more info, you can refer to
Line Keys
4. Soft Keys
This area shows the soft key labels. The default soft key labels
are “History”, “Directory”, “DND” and “Menu”. For more info,
see Programmable Key
5. Default Account
This shows the current use account. User can use
to change the default use account.
6. Multipage Key
UC507U support 36 keys, you can configure different
types.You can view and use these keys by pressing the
multipage key.
7. Wallpaper
This shows the current wallpaper picture. You can also change
it. For more info, you can refer to Wallpaper.
Initialization Process
1.Date&Time
2.Notice
3.Line keys
4.Soft keys
5.Default Account
6.Multipage key
7.Wallpaper
2.Notice

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After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization.
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen
will display “Booting”.
Then show “Initializing “during the initialization,,and all the indicators on the phone LCD are always on.
·
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information (e.g., Model, IPV4,IPV6, MAC, Firmware, Hardware),
Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …), Accounts (e.g., register status of
accounts)
To view the phone status via Phone interface:
1. Press Menu→ Status→ Information
2. Press Menu→ Status→ Network

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3. Press Menu→ Status→ Network→ IPV4
4. Press Menu→ Status→ Network→ IPV6
5. Press Menu→ Status→ Accounts (UC507U support 16 accounts，UC924U support 12
accounts,UC923U support 8 accounts)l.;

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To view the phone status via Web interface:
1. Login webpage
2. Input the IP Address in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.
View the information of Version, Account Status and Network.
Note:
The PC and phone should be in the same segment.
When registering the accounts in web and the server port is not“5060”,the SIP Server should
be set as SIP Server’s IP address:server port,for example, 192.168.0.12:5090.
Registration
To register via Phone interface
1. Press Menu→ Settings→ Advanced Setting(default password: admin)→ Accounts
2. Select the desired account.
3. Select Enable for Active.
4. Select the desired Profile of the account.
5. Fill in the SIP User ID, Authenticate ID.
6. Fill in the Password and Name (shown on LCD).
7. Press Save soft key to save the configuration.

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Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”.
Additional Information
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “1 , . ? : ;”
Pressing “0”, you will find “ 0<>(){}[]_-”
Pressing “*”, you will find “*/”!@$=”
Pressing “#”, you will find “#'%&*|”
To register via Web interface
1. Login webpage and Click Profile→ Basic
2. Select the desired profile from the pull-down list of Profile field.
3. Fill in the Primary SIP Server and other profile information.
4. Select the SIP Transport.

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5. Click to save the configuration.
6. Click Account→ Basic.
7. Select the desired account from the pull-down list of Account field.
8. Select Yes for Account Active.
9. Select the desired Profile.
10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information.
11. Click to save the configuration.
To register via DHCP SIP Server
1. Login web page and Click Profile→ Basic
2. Select the desired profile from the pull-down list of Profile field.

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3. Fill in the Primary SIP Server and other profile information.
4. Select Yes for the DHCP SIP Server and select the SIP Transport.
5. Click to save the configuration.
6. Click Account→ Basic.
7. Select the desired account from the pull-down list of Account field.

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8. Select Yes for Account Active.
9. Select the desired Profile.
10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information.
11. Click to save the configuration.
Note:
1. All fields with * must be filled.
2. Account Status says the account registered successfully or not.
Getting Familiar with Your Phone
Icon Preview
Icon
Description
Icon
Description
Network down
Call Park
Line(Registered
succeed)
Intercom
Line (Unregistered)
Prefix
Line(Ringing)
XmlGroup
Speed Dial
LocalGroup
BLF(No subscription)
XmlBrowser
BLF(Free)
LDAP
BLF(Ring)
Broadsoft Group
BLF(Talking)
Forward
Speakerphone mode
Transfer
Handset mode
Redial
Headset mode
Call Return