Htek UC924E User manual
Notices Information
1
Htek IP Phones UC924E
User Manual
Version 2.0.4.4.29
Mar. 2018
Notices Information
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Notices Information
Copyright
Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this
document at any time. And all the illustrations and text in this document are copyright
protected. Therefore, no parts of this document may be used or reproduced, transmitted
by the third parties for any purposes without the express written permission of Nanjing
Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology
Co., LTD.gives its right to download and print copies ofthis contentonly for private useas
a user manual. No parts shall have the right to alter, modify or use as commercial means
without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
Notices Information
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damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changesor modificationsnot expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection againstharmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment shouldbe installed and operated with minimum distance
20cm between the radiator & your body.
Summary of changes
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Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Major updates have occurred to the following sections:
UC924E supports 12 accounts
Change for Release x.0.4.4.12,Manual version x.0.4.4.12
Major updates have occurred to the following sections:
BT Feature
Table of Content
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Table of Content
Notices Information ------------------------------------------------------------------------------------2
Copyright-------------------------------------------------------------------------------------------2
Safety Instructions--------------------------------------------------------------------------------2
WEEE Warning------------------------------------------------------------------------------------2
Cleaning--------------------------------------------------------------------------------------------2
FCC Statement------------------------------------------------------------------------------------3
Summary of changes----------------------------------------------------------------------------------4
Change for Release x.0.4.4.27,Manual version x.0.4.4.27 --------------------------------4
Change for Release x.0.4.4.12,Manual version x.0.4.4.12 --------------------------------4
Table of Content----------------------------------------------------------------------------------------5
Getting Started------------------------------------------------------------------------------------------9
Packing List----------------------------------------------------------------------------------------9
Phone Installation------------------------------------------------------------------------------- 11
1. Attach the Foot stand------------------------------------------------------------------ 11
2. Connect the Handset and optional Headset---------------------------------------12
3. Connect the Network and Power ----------------------------------------------------12
Initialization --------------------------------------------------------------------------------------13
Status ---------------------------------------------------------------------------------------------14
Registration--------------------------------------------------------------------------------------17
Idle Screen---------------------------------------------------------------------------------------23
Getting Familiar with Your Phone------------------------------------------------------------------24
Hardware Components Preview -------------------------------------------------------------24
Icon Preview-------------------------------------------------------------------------------------27
LED Instruction----------------------------------------------------------------------------------30
Power Indicator LED----------------------------------------------------------------------30
Line LED:(Line or Line Key set as Line)-----------------------------------------------30
BLF or BLF List Key LED :( Line/Line Key set as BLF)-----------------------------30
Shared Line LED: -------------------------------------------------------------------------31
Other Key Led -----------------------------------------------------------------------------32
User Interface -----------------------------------------------------------------------------------32
Line Key Function Overview------------------------------------------------------------------33
Basic Setting Configuration-------------------------------------------------------------------------36
General Settings--------------------------------------------------------------------------------36
Web Login----------------------------------------------------------------------------------36
Administrator Password------------------------------------------------------------------37
Display Mode ------------------------------------------------------------------------------38
Language-----------------------------------------------------------------------------------39
Wallpaper-----------------------------------------------------------------------------------41
Screen Saver ------------------------------------------------------------------------------42
Backlight------------------------------------------------------------------------------------45
Time and Date-----------------------------------------------------------------------------46
Table of Content
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LED Status Setting------------------------------------------------------------------------52
Key as Send--------------------------------------------------------------------------------53
Network Setting ---------------------------------------------------------------------------------54
IPv4------------------------------------------------------------------------------------------54
IPv6------------------------------------------------------------------------------------------57
IPv4&IPv6 ----------------------------------------------------------------------------------60
PC Port--------------------------------------------------------------------------------------61
Contact Setting----------------------------------------------------------------------------------64
Local Directory-----------------------------------------------------------------------------64
Remote Phonebook-----------------------------------------------------------------------70
LDAP Phonebook-------------------------------------------------------------------------70
Search Contact----------------------------------------------------------------------------73
Call History Setting -----------------------------------------------------------------------------74
Call History ---------------------------------------------------------------------------------74
Audio Setting ------------------------------------------------------------------------------------78
Ring Tone-----------------------------------------------------------------------------------78
Volume --------------------------------------------------------------------------------------80
Voice Mail Tone----------------------------------------------------------------------------82
Play Hold Tone-----------------------------------------------------------------------------83
Play Hold Tone Delay---------------------------------------------------------------------83
System Settings---------------------------------------------------------------------------------83
Dial Plan ------------------------------------------------------------------------------------83
Dial-Now Timeout -------------------------------------------------------------------------85
No Key Entry Timeout --------------------------------------------------------------------85
Emergency Call----------------------------------------------------------------------------85
Label Scroll---------------------------------------------------------------------------------86
Show Missed Calls------------------------------------------------------------------------87
Auto Logout Time -------------------------------------------------------------------------87
Reboot in Talking--------------------------------------------------------------------------87
Detect IP Conflict--------------------------------------------------------------------------88
Redial Mode--------------------------------------------------------------------------------88
Keypad Lock-------------------------------------------------------------------------------88
Suppress DTMF Display-----------------------------------------------------------------90
Suppress DTMF Display Delay---------------------------------------------------------90
Check-Syn With Authenticate-----------------------------------------------------------90
Other features settings------------------------------------------------------------------------------91
Action URL---------------------------------------------------------------------------------------91
Softkey Layout-----------------------------------------------------------------------------------92
Programmable Key-----------------------------------------------------------------------------93
Exp Key-------------------------------------------------------------------------------------------94
Basic Call Features ----------------------------------------------------------------------------------94
Place a Call--------------------------------------------------------------------------------------94
End a Call----------------------------------------------------------------------------------------95
Redial a Call-------------------------------------------------------------------------------------96
Table of Content
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Receive a Call-----------------------------------------------------------------------------------96
Incoming Call ShowMode --------------------------------------------------------------------97
Auto Answer -------------------------------------------------------------------------------------97
Call Hold------------------------------------------------------------------------------------------98
Call Transfer-------------------------------------------------------------------------------------99
Call Conference--------------------------------------------------------------------------------102
Call Forward------------------------------------------------------------------------------------103
Call Return--------------------------------------------------------------------------------------108
Call Back ----------------------------------------------------------------------------------------108
Call Waiting Tone ------------------------------------------------------------------------------110
Hide Caller ID-----------------------------------------------------------------------------------111
Reject Anonymous-----------------------------------------------------------------------------112
Call Mute ----------------------------------------------------------------------------------------113
DND ----------------------------------------------------------------------------------------------114
Hot Line------------------------------------------------------------------------------------------114
Auto Redial--------------------------------------------------------------------------------------115
Function Key Features and Settings-------------------------------------------------------------116
Line-----------------------------------------------------------------------------------------------117
Speed Dial --------------------------------------------------------------------------------------117
BLF-----------------------------------------------------------------------------------------------118
Visual Alert for BLF Pickup-------------------------------------------------------------------120
Audio Alert for BLF Pickup -------------------------------------------------------------------121
BLF List------------------------------------------------------------------------------------------121
Voice Message---------------------------------------------------------------------------------123
Direct Pickup -----------------------------------------------------------------------------------125
Group Pickup-----------------------------------------------------------------------------------126
Call Park-----------------------------------------------------------------------------------------127
Intercom-----------------------------------------------------------------------------------------128
Intercom Barge---------------------------------------------------------------------------------129
DTMF --------------------------------------------------------------------------------------------130
Prefix---------------------------------------------------------------------------------------------131
Local Group-------------------------------------------------------------------------------------132
XML Group--------------------------------------------------------------------------------------133
LDAP---------------------------------------------------------------------------------------------134
XML Browser -----------------------------------------------------------------------------------134
Broadsoft Group -------------------------------------------------------------------------------135
Conference--------------------------------------------------------------------------------------136
Forward------------------------------------------------------------------------------------------137
Transfer------------------------------------------------------------------------------------------137
Hold ----------------------------------------------------------------------------------------------138
Group Listening--------------------------------------------------------------------------------139
DND ----------------------------------------------------------------------------------------------139
Redial--------------------------------------------------------------------------------------------140
SMS----------------------------------------------------------------------------------------------140
Table of Content
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Send SMS---------------------------------------------------------------------------------140
Set SMS Line Key------------------------------------------------------------------------141
Record-------------------------------------------------------------------------------------------142
URL Record-------------------------------------------------------------------------------------143
Paging -------------------------------------------------------------------------------------------144
Shared Line-------------------------------------------------------------------------------------144
Public Hold--------------------------------------------------------------------------------------146
Private Hold-------------------------------------------------------------------------------------147
Hot Desking-------------------------------------------------------------------------------------148
ACD----------------------------------------------------------------------------------------------149
Zero Touch--------------------------------------------------------------------------------------150
Multicast Paging -------------------------------------------------------------------------------151
Sending RTP Stream--------------------------------------------------------------------151
Receiving RTP Stream------------------------------------------------------------------152
BT Feature--------------------------------------------------------------------------------------------153
Upgrade-----------------------------------------------------------------------------------------------162
Factory Reset-----------------------------------------------------------------------------------162
Pcap Feature-----------------------------------------------------------------------------------162
System Log -------------------------------------------------------------------------------------163
Upgrade -----------------------------------------------------------------------------------------163
Configuration File------------------------------------------------------------------------------166
Troubleshooting--------------------------------------------------------------------------------------167
Why is the phone LCD screen blank?------------------------------------------------------167
Why does the phone display “Network Unavailable”? -----------------------------------167
Why can’t I get a dial tone? ------------------------------------------------------------------168
Where to set the tone?------------------------------------------------------------------------168
Howto download XML Configuration?-----------------------------------------------------168
Howto Import Trusted CAcertificate?------------------------------------------------------169
Howto Import Server CAcertificate?-------------------------------------------------------169
Howto use Vlan?------------------------------------------------------------------------------170
Howto use LLDP?-----------------------------------------------------------------------------170
Howto Set LCD and Web GUI?-------------------------------------------------------------170
Howto Upgrade via FTP?--------------------------------------------------------------------170
Howto make Ringtone?----------------------------------------------------------------------170
Howto use Open VPN? ----------------------------------------------------------------------170
Provisioning Guide on Free PBX------------------------------------------------------------170
Redundancy Server---------------------------------------------------------------------------171
Howto Use Auto Provision Phonebook? --------------------------------------------------171
All Documents----------------------------------------------------------------------------------171
Getting Started
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Getting Started
Packing List
The package containsthe following parts, please check if all the items are notmissed:
1. The phone device
2. The footstand
Getting Started
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3. Handset
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference
Getting Started
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Phone Installation
1. Attach the Foot stand
Getting Started
12
2. Connect the Handset and optional Headset
3. Connect the Network and Power
Getting Started
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Initialization
After your phone has been powered up, the system boots up and performs the following
steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display “Booting”
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a newfirmware on your server. And the
IP Phone will show “Check firmware, please waitg…” after initialization.
Getting Started
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Then IP Phone will showReboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain
its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user
interface. The information of phone status includes: Information (e.g., Model, IP, MAC,
Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …)
Account (e.g., register status of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information
Getting Started
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2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
4. Press Menu →Status →Network→IPV6
Getting Started
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Registration
To register via phone interface:
1. Press MenuSettingsAdvanced Setting (default password: admin)Accounts
2. Select the desired account
3. Select Enable for Account active
4. Select the desired profile of the account.
5. Fill the SIP User ID, Authenticate ID
6. Fill the Password and Name (shown on LCD).
Getting Started
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7. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the
“:”.
Additional Information:
When the current input method isABC/abc/2ab,
Pressing “1”, you will find “?”
Pressing “0”, you will find “< > () {} []”
Pressing “*”, you will find “*/”! @$”
Pressing “#”, you will find “#’%&*|”
To register via Web interface:
1. Login webpage and Click Profile→ Basic
Getting Started
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2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
4. Click to save the configuration.
5. Click Account→ Basic.
Getting Started
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6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account
information.
9. Click to save the configuration.
To register via DHCP SIP Server:
1. Login web page and Click Profile→ Basic
Table of contents
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