Huawei Holly-U19 Installation guide

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Holly-U19 FAQ
Holly-U19 FAQ
Issue 01
Date 20140811

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1Basic Function
1.1 Key Definition

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1.2 Home Interface and Notification

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1.3 To insert a SIM card, the battery and a micro-SD
card please perform the steps shown in the following
figures.
1.5 SMS
1.51 Android SMS is different!
Traditional SMS store in different “in box”“out box”“draft”, Android separate the
message in thread and contact, which is high match with the habit of modern. User
can find and reply the entire message quickly .The SMS in android is mostly like the
SNS application on PC and network.

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We can name the android SMS “Thread”.
1.5.2 Messaging
In the message interface, we can send attach and text as we wish.
1.5.3 How to change input method?
Slide down notification bar, touch Choose input method, the select pop will come.
1.5.4 How to receive the long message (>1120 bit)?
The smart phone can receive the entire long message in one time
This is far better than traditional message.

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1.5.5 How to separate the income and outcome message?
We can check the message by background color, notification and turn .Send message
is different color and notification in the interface.
1.5.6 How many message can be stored in phone？
1. The captivity of message up to the phone memory space, the more space, and the
more messages can be support. We can check the phone memory in the below way:
Main menusettingsstorage Available
2. Phone memory can store 500 by default
Setting method：MenuSettingsGeneralText Message Limited

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1.5.7 How many messages will be forward?
Only one selected message can be forward then you click the forward function.
1.5.8 How to customize the ring tone?
1.MenuSettings Notifications Sound
1.5.9How many characters support in message?
Chinese word=70 in max
English word=160 in max
Can send and receive together if the message short than 9X70(CHS) or 9X160(Eng)

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SMS will change to MMS automatically if long than the 9X70 or 9X160.
1.5.10 How to do batch delete?
Messagelong touchSelect messages you want touch delete button
1.6MMS
1.6.1 MMS size?
1. The MMS can support 300k in max (Audio/Video/Picture).
2. The high resolution picture will be modify before sending to reduce the size,
The addressee will receive the small resolution image also.
1.6.2How to change the font size？
MenuSettingsGeneralMessage font size
1.6.3 How to store the multimedia in MMS？
Press and hold the item you want to store in MMS View interface.
1.7 Call
1.7.1 Call recording？File location?
No support.

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1.7.2 Call log and Data usage
Data usage can be checked by Data usage, call total time cannot be count yet.
1.7.3 Call switch？
You can switch your phone between multi-phone call.
1.7.4 Video call？
Not support
1.7.5 Earphone
Earphone Support remote functions press the key can pick up and end the call during
phone call
Music player can be active in home IDLE interface by press remote key.
1.7.6 Batch operation in phone book
Contact number can be batch copied from phone to SIM, the repeated number or
name will be joined under same name, so the total number will be changed
1.8Music
1.8.1 Play music with captions?
Supported
1.8.2 forward, rewind, pause, loop play？
Supported
1.8.3 Ringtone will keep same if audio file location change？
The ringtone will change to default ones if previous audio location changed
1.9 Camera/Video recorder
1.9.1 Where is my photo and video?
1. With extra SD：

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Photo by camera->SD card/DCIM/Camera；
2. Without SD：
Photo by camera->Internal/DCIM/Camera
3.The location is default on android OS can customize.
1.9.2 Photo format taken by camera? What is the resolution?
Format : JPEG；
Resolution:8M pixels, 5M pixels,3 M pixels,2M pixels.
1.9.3 Main and front camera?
Built with both front camera and main camera
Main camera with8M pixels and force focus

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Front camera with 2M pixels and force focus.
1.9.4 Shooting mode？
Auto、Normal、Night、Sunset.
1.9.5 Video format and resolution?
Format=3gp High quality Video：1280*720.
1.9.6 Full screen view?
No support.
1.9.7 Can video recorder work without extra memory card？
Support, the video will be stores into phone memory.
1.9.8 why there is always shutter tone？
Shutter tone cannot be closed.
1.9.9 How to store multimedia into extra memory?
Photo video will store into extra memory automatic when SD card is available
1.9.10Any photo framer？
Not support, you can use 3rd application to add framer on photo.
1.10 Streaming
1.10.1 Will streaming stop when call come？will streaming start
after call finish？
1. Auto pause when call comes in.
2. Need click play button to start again after call.
1.11 Bluetooth
1.11.1 which file format can be share via Bluetooth？
Audio, Video, image, contact, RAR file…

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1.11.2 can sync the data via Bluetooth to PC？
Not support.
1.11.3 Make call and play music via Bluetooth device?
Support
Active the Bluetooth and pair the Bluetooth device with phone, and then can use the
functions.
1.11.4 Bluetooth work range.
Bluetooth can work fine in 10 m with good environment.
1.11.5 Why Bluetooth device cannot pair to phone
1. Cannot find the phone in Bluetooth device.
Make sure the Bluetooth is active and visible.
2. Cannot pair with Bluetooth earphone.
Make sure the earphone is in connecting mode (different device should operate as
manual)
3. Cannot send file to other device.
Both devices is agree to share file and distance is not out of range.
1.11.6 Bluetooth modem
Cannot support

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1.12Mail
1.12.1 Edit/delete/view/send Mail？
Main menu->Email->input user ID and password.
Account setting:
1. Manual：
Input ID and password->POP3Inter the server setting interfaceedit the POP3
serverNextsetting the send SMTP servernextsetting the frequency of sync
mailnext->setting the mail as prompt.
2. Auto
Input ID and password->Next->Mail setting->finish.
Delete the account:
Email-> Menu->settings, press the account you want to editRemove account.

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2 Basic Setting
2.1 Software update？
The user data will be lost after update (phone book, SMS, MMS, and Setting).
Update online：Setting->about phone-> System Update.
2.2 WIFI
2.2.1 Hotspot
Hotspot: The other Wi-Fi device can browser internet through G631-U19 hotspot.
Setting：Settings->more…->Tethering and portable hotspotactive the hotspot
Set the SSID and password->other device can search and use the hotspot.
2.2.2 WIFI
The phone support high speed WIFI function with the protocol 802.11b/g/n.

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2.2.3 WIFI already active but cannot use browser
1. WI-FI Hotspot cannot support IN connection.
2. DSL dials fail.
3. Setting DNS，such as SNS application can work (QQ),only cannot browser internet.
4. WI-FI hotspot block limit.
2.2.4 Cannot find the Wi-Fi network
1. Check whether the SSID is hidden.
2. Restart Wi-Fi.
3. Restart Phone.
2.2.5 Check the data package.
Which network you are using, you can check the notification bar.
WI-FI and mobile have different icon there
2.2.6 Cannot connect to hotspot or internet ？
1. SSID and password change.
2. SIM\USIM has low balance.
3. Signal out of range.
4. Too many devices out of limit quantity.
2.2.7 Wi-Fi auto off after turn on？
1. Restart phone.
2. Restore factory setting.
2.2.8 Wi-Fi offline
Wi-Fi has 3 sleep modes.
Sleep when screen off：WI-FI will offline when 15 min after screen off.
Keep working during charging：Keep online when charging.

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Never sleep：Keep working.
2.2.9 Which network will use when WI-FI and mobile network
both active?
WI-FI
2.2.10 Share your phone’s via WI-FI
Settings->More…->Tethering & portable hotspot -> Wi-Fi hotspot.
2.3 Browser
2.3.1 Clear cache and history?
BrowserOpen any pageMenu->Settings-> Privacy& security.
2.3.2 Full screen view and book mark
Full screen: Menu->browser->menu->settings->Labs->full screen view
Bookmark: Menu ->browser->menu->Bookmark/History.
User can view, edit and create bookmark in this interface.
2.3.3 Web mail by browser?
Yes.

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2.3.4 Mobile bank by browser？
Not support.
2.3.5 Save the picture in web site？
View the web->press and hold on the picture you want->Save image
The image will store into phone memory.
2.3.6 Home page
Browser->open any pageMenuSettings->General->Set homepage

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2.3.7 Favorite page
BrowserOpen pageMenuSave to bookmarksadd to bookmark
2.3.8 Start and pause the data usage?
Settings->Data usagein this interface, we can start and pause the data connect.
2.3.9 Browser and phone call work together？
3G support
2G The data link will pause when making the phone call.
2.4 Language and keypad
2.4.1 Keypad
Full touch Virtual Keyboard
2.4.2 Input method
Android IME, Huawei IME
2.4.3 Stroke input？
No supported.
2.4.4 Font size？
Cannot customize
2.4.5 Huawei IME？
Huawei IME support full screen mode.
2.5 Screen lock
2.5.1 Active PIN？
Main menu->settings->security->Screen lock->PIN

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2.5.2 Pattern Screen lock
The phone will be locked after 5 times wrong pattern.
Please try after 30 seconds.
2.5.3 Lock and Unlock screen？
The lock will work after screen off
Slide to unlock the screen