IBM Network Printer 12 User manual

IBM Network Printer 12 IBM
User’s Guide
S544-5370-03

IBM Network Printer 12 IBM
User’s Guide
S544-5370-03

Note!
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page xi.
Fourth Edition (January 1997)
This version obsoletes S544-5370-02.
The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
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A Reader’s Comment Form is provided at the back of this publication. You may also send comments by fax to
1-800-524-1519, by e-mail to [email protected], or by regular mail to:
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 Copyright International Business Machines Corporation 1996, 1997. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is
subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Statement of Limited Warranty ........................... vii
Production Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
The IBM Warranty .................................. vii
Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Extent of Warranty ................................. viii
Limitation of Warranty ................................ ix
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Communications Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Federal Communication Notices Commission (FCC) Statement ......... xii
European Union (EU) Electromagnetic Conformity Statement ......... xiii
German Conformity Statement ......................... xiii
Industry Canada Compliance Statement .................... xiii
The United Kingdom Telecommunications Act 1984 .............. xiii
Japanese VCCI Class 2 ITE Statement ..................... xiv
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
About This Book ................................. xvii
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1. About Your Printer ........................... 1
Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Network Printer Manager Utility ........................ 4
Obtaining Network Printer Manager Utility .................... 5
Using Network Printer Resource Utility ........................ 5
Obtaining Network Printer Resource Utility .................... 5
Obtaining Adobe Acrobat Portable Data Files .................... 6
Chapter 2. Using the Operator Panel ....................... 7
Understanding the Operator Panel Indicator Lights ................. 8
Common Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Operator Panel Keys .......................... 10
Navigating Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printing the Printer Configuration Page ..................... 13
 Copyright IBM Corp. 1996, 1997 iii

Other Operator Panel Tasks ............................ 16
Making Duplex or Simplex Printing the Printer Default ............. 16
Canceling a Print Job .............................. 16
Printing a Stored Page (PCL5e Jobs Only) ................... 16
Printing a List of PCL5e Fonts ......................... 17
Printing a List of PostScript Fonts ........................ 17
Printing a List of IPDS Resident Fonts ..................... 17
Adjusting Print Density (Printing Darker or Lighter) ............... 18
Changing the Language Shown on the Display Panel ............. 18
Chapter 3. Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Selecting Paper and Other Printable Material ................... 20
Loading Paper into the Printer ........................... 22
Loading Letterhead and Prepunched Paper .................. 22
Loading Paper into the 250-Sheet Paper Tray (Tray 1) ............ 23
Loading Paper into the 80-Sheet Auxiliary Tray ................ 28
Loading Envelopes into the 80-Sheet Auxiliary Tray .............. 32
Loading Postcards into the 80-Sheet Auxiliary Tray .............. 35
Loading Paper into the 500-Sheet Paper Tray (Tray 2) ............ 38
Loading Envelopes into the Envelope Tray ................... 42
Using the Paper Menu ............................... 46
Selecting The Default Input Tray ........................ 46
Selecting The Default Output Bin ........................ 46
Defining the Auxiliary Tray Paper Size ..................... 47
Defining the Envelope Tray Envelope Size ................... 47
Turning Tray Switching On or Off ........................ 48
Making Duplex or Simplex Printing the Printer Default ............. 48
Chapter 4. Clearing Paper Jams ......................... 49
Chapter 5. Operator Panel Menus ........................ 53
Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Paper Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuration (Config) Menu ............................ 60
Memory Configuration (Memconfig) Menu ..................... 61
Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Serial Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
PS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Token Ring Menu .................................. 69
Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Coax SCS Menu .................................. 73
Twinax SCS Menu ................................. 76
Coax Setup Menu ................................. 78
Twinax Setup Menu ................................ 80
Coax DSC/DSE Menu ............................... 82
IPDS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Machine Information Menu ............................. 89
iv User’s Guide

Language Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Chapter 6. Maintaining the Printer ....................... 91
Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Replacing the Usage Kit ............................. 91
Changing the Toner Cartridge ........................... 92
Cleaning the Printer ................................ 96
Cleaning the ROS Mirror ............................ 96
Chapter 7. Installing Printer Options ...................... 97
Handling Static Sensitive Devices ......................... 97
The SIMM and Hard Drive Options ......................... 98
Installing a SIMM ................................ 99
Installing a Hard Drive .............................. 105
The Network Interface Card ............................ 110
Installing a Network Interface Card ....................... 111
The Duplex Unit Option ............................... 114
Installing the Duplex Unit ............................ 115
Removing the Duplex Unit ........................... 121
The 500-Sheet Paper Tray Option (Tray 2) .................... 125
Preparing the Printer .............................. 126
Placing the Printer on the Paper Tray Support Unit .............. 127
Placing the Printer with Duplex Unit on the Paper Tray Support Unit ..... 130
Removing the 500-Sheet Paper Tray Support Unit (No Duplex Unit) ..... 134
Removing the 500-Sheet Paper Tray Support Unit (Duplex Unit) ....... 136
The Face-Up Output Bin Option .......................... 138
Installing the Face-Up Output Bin ........................ 139
Removing the Face-Up Output Bin ....................... 140
The Envelope Tray Option ............................. 141
Installing the Envelope Tray ........................... 142
Removing the Envelope Tray .......................... 144
Chapter 8. Connecting the Parallel and Serial Cables ............. 145
Connecting the Parallel Cable ........................... 145
Connecting the Serial Cable ............................ 147
Chapter 9. Configuring Printer Network Addresses .............. 149
Setting IP, Subnet Mask, and Gateway Addresses ................ 150
Setting the Locally Administered MAC Address (LAA) ............... 151
Appendix A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Appendix B. Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . 161
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Appendix C. Specifications and Repackaging ................. 171
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Contents v

Cartridge Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Repackaging the Printer .............................. 173
Repair Inventory Worksheet ............................ 177
Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Inventory Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Appendix D. Print Quality Problems ...................... 179
Print Is Too Light .................................. 179
Toner Spots on the Print .............................. 179
Repetitive Marks on the Print ............................ 180
Random Deletions or Light Areas on the Print ................... 180
Vertical Marks on the Print ............................. 181
Vertical Bands of Deletions or Light Areas on the Print .............. 181
Entire Print is Black ................................. 182
Entire Print Is Blank ................................ 182
White Spots Within Black Image Area ....................... 183
Printed Image Rubs Off or Smears ......................... 183
The Print Is Damaged ............................... 184
The Printed Image Is Blurred ............................ 184
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
vi User’s Guide

Statement of Limited Warranty
The warranties provided by IBM* in this Statement of Limited Warranty apply only to
Machines you originally purchase for your use, and not for resale, from IBM or an IBM
authorized re-seller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Machines are subject to these terms only if purchased in the United States or Puerto
Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your re-seller.
Machine: Network Printer 12
Warranty Period*: 12 months
* Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and serviceable used parts
(which perform like new parts). In some cases, the Machine may not be new and may
have been previously installed. Regardless of the Machine's production status, IBM's
warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. IBM calculates the
expiration of the warranty period from the Machine's Date of Installation. The date on
your receipt is the Date of Installation, unless IBM or your re-seller informs you
otherwise.
During the warranty period, IBM or your re-seller will provide warranty service under the
type of service designated for the Machine and will manage and install engineering
changes that apply to the Machine. IBM or your re-seller will specify the type of
service.
For a feature, conversion, or upgrade, IBM or your re-seller may require that the
Machine on which it is installed be 1) the designated, serial-numbered Machine and 2)
at an engineering-change level compatible with the feature, conversion, or upgrade.
Some of these transactions (called “Net-Priced” transactions) may include additional
parts and associated replacement parts that are provided on an exchange basis. All
removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your
re-seller will repair or replace it without charge. If IBM or your re-seller is unable to do
so, you may return it to your place of purchase and your money will be refunded.
 Copyright IBM Corp. 1996, 1997 vii

If you transfer a Machine to another user, warranty service is available to that user for
the remainder of the warranty period. You should give your proof of purchase and this
Statement to that user.
Warranty Service
To obtain warranty service for the Machine, you should contact your re-seller or call
IBM. In the United States or Canada, call your point of purchase or IBM customer
technical support at 1-800-358-6661 from 8:00 a.m. to 8:00 p.m, Eastern Standard
Time. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) mail-in repair at IBM's Depot location
(called Depot Mail-in Repair), 2) a “Repair” service at your location (called “On-site”), 3)
a “Repair” service at one of IBM's or a re-seller's service locations (called “Carry-in”), or
4) “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or
your re-seller replaces becomes its property and the replacement becomes yours. The
replacement may not be new, but will be in good working order.
It is your responsibility to:
1. Obtain authorization from the owner (for example, your lessor) to have IBM or your
re-seller service a Machine that you do not own;
2. Where applicable, before service is provided:
a. Follow the problem determination, problem analysis, and service request
procedures that IBM or your re-seller provide,
b. Secure all programs, data, and funds contained in a Machine,
c. Inform IBM or your re-seller of changes in a Machine's location, and
d. For a Machine with exchange service, remove all features, parts, options,
alterations, and attachments not under warranty service. Also, the Machine
must be free of any legal obligations or restrictions that prevent its exchange;
and
3. If the machine is not shipped in an IBM box, be responsible for loss of, or damage
to, a Machine in transit when you are responsible for the transportation charges.
4. Be responsible for any damage resulting from improper packing of a Machine sent
to IBM for “Depot Mail-in Repair” or “Exchange.”
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment, improper
maintenance by you, or failure caused by a product for which IBM is not responsible
may void the warranties.
viii User’s Guide