IBM SureMark 4610 1NF User manual

SureMark 4610 Printers
Hardware Service Guide - Model 1NF
G362-0578-00


SureMark 4610 Printers
Hardware Service Guide - Model 1NF
G362-0578-00


Note
Before using this information and the product it supports, be sure to read “Safety information” on page vii and Appendix D,
“Notices,” on page 85.
October 2011
This edition applies to IBM SureMark Printer Model 1NF single-station printer.
The latest version of this publication is available from the IBM Web site. Complete the following steps to display a list
of publications for your printer:
1. From http://www.ibm.com, click Support & downloads.
2. Click Documentation in the list on the right.
3. In the Search across document types field, type 4610 and the model number; then, click Submit.
4. From the list on the Search Results page, click on the publication you want to display.
5. On the next page, select the version and or language of the publication.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright IBM Corporation 2010.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety information .......................vii
Chapter 1. Introduction ......................1
Publications accessibility ......................1
Who should read this guide.....................1
How this guide is organized ....................1
Related publications .......................1
Notices and statements used in this book ...............2
Calling for service ........................2
Printer information label .....................3
fiscal label ..........................4
Models and features .......................5
Warranty information .......................6
Fiscal logic assembly, ports, and power ................6
IBM fiscal logic assembly ....................6
Power ...........................8
Locating the power reset switch ..................8
Operating system requirements ...................9
RS-232 interface........................9
USB interface ........................10
4690 OS ..........................10
Hardware requirements ......................10
Chapter 2. Product specifications .................11
Physical dimensions .......................11
Temperature and humidity limits ..................12
Connector and port pin assignments .................12
DC power connector ......................12
12 V Powered USB (Display)...................12
24 V Powered USB (Printer to Host) ................12
RS-232 (host and audit ports) ..................13
Cash drawer.........................14
Printing width, speed, and acoustics .................14
Bar codes...........................15
Resident code pages ......................15
Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF
printers ..........................17
Using and maintaining the printer ..................17
Replenishing consumable supplies ................17
Cleaning recommendations ...................19
Chapter 4. Running tests and diagnostics ..............21
Testing the printer ........................21
Troubleshooting .......................22
Firmware off-line tests .....................23
Low paper sensing and calibration.................25
Chapter 5. Removing and replacing FRUs ..............27
Installation guidelines ......................27
Handling static-sensitive devices ..................27
Removing the fiscal tray .....................28
Installing the fiscal tray ......................29
© Copyright IBM Corp. 2010 iii

Removing the fiscal logic card ...................31
Installing the fiscal logic card....................34
Removing the electronic journal slot .................37
Removing the electronic journal slot assembly ............37
Removing the electronic journal slot card ..............38
Installing the electronic journal slot .................38
Installing the electronic journal slot assembly .............39
Installing the electronic journal slot card...............39
Removing the program memory assembly ...............40
Installing the program memory assembly ...............41
Removing the paper door cover...................41
Installing the paper door cover ...................42
Removing the main cover .....................44
Installing the main cover .....................46
Removing the fiscal base .....................47
Installing the fiscal base .....................48
Removing the paper motion sensor .................49
Installing the paper motion sensor ..................50
Removing the thermal printhead ..................51
Installing the thermal printhead ...................52
Removing the thermal printhead flat cable ...............53
Installing the thermal printhead flat cable ...............53
Removing the logic card .....................54
Installing the logic card ......................56
Removing the cutter motor and paper door assembly...........58
Installing the cutter motor and paper door assembly ...........60
Removing the rollers .......................62
Installing the rollers .......................63
Removing the low-paper sensor ..................64
Installing the low-paper sensor ...................65
Removing the paper transport frame from the main frame .........66
Installing the paper transport frame on the main frame ..........67
Appendix A. 1NF fiscal ready printer ................69
Fiscal base ..........................69
Removing the fiscal base from a fiscal ready printer ..........69
Installing the fiscal base on a fiscal ready printer ...........72
Interface card .........................73
Connectors .........................73
Removing the interface card ...................73
Installing the interface card ...................74
Appendix B. Country specific information ..............77
Appendix C. Parts listing ....................79
How to use the FRU catalog ....................79
Assembly 1: Model 1NF .....................80
Assembly 2: Model 1NF, Fiscal drawer assembly ............82
Power cords ..........................83
Cables ............................84
Appendix D. Notices ......................85
Electronic emission notices ....................86
Federal Communications Commission (FCC) statement .........86
European Union EMC Directive conformance statement .........86
Industry Canada Class A Emission Compliance statement ........87
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Avis de conformité aux normes d'Industrie Canada ..........87
Germany ..........................87
Australia and New Zealand ...................87
Chinese Class A warning statement ................88
Japanese power line harmonics compliance statement .........88
Japanese Voluntary Control Council for Interference (VCCI) statement . . . 88
Korean communications statement ................88
Taiwanese Class A warning statement ...............89
Taiwan contact information ....................89
Cable ferrite requirement .....................89
Electrostatic Discharge (ESD) ...................89
Product Recycling and disposal ...................90
Battery return program ......................91
For Taiwan: .........................91
For the European Union: ....................91
For California: ........................92
Flat panel displays .......................92
Monitors and workstations.....................92
Trademarks ..........................93
Index ............................95
Part number index .......................97
Contents v

vi SureMark Hardware Service

Safety information
Danger:
Before you begin to install this product, read the safety information in IBM Safety Information —
Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in
electrical equipment.
Gevaar:
Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de
brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u
electrische apparatuur op een veilige manier moet bekabelen en aansluiten.
Perigo:
Antes de começar a instalar este produto, leia as informações de segurança contidas em
Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve
procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos.
Fare!
Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i Sikkerhedsforskrifter—Lœs
dette først GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af
kabler og udstyr.
© Copyright IBM Corp. 2010 vii

Gevaar
Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die
zijn vermeld in de publikatie IBM Safety Information — Read This First, GA27-4004. In dit boekje
vindt u veilige procedures voor het aansluiten van elektrische appratuur.
VAARA
Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin,
GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja
kytketään turvallisesti.
Danger
Avant d'installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d'abord,
GA27-4004, qui décrit les procédures à respecter pour effectuer les opérations de câblage et
brancher les équipements électriques en toute sécurité.
Vorsicht
Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in
Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung
beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.
viii SureMark Hardware Service

Vigyázat
Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read
This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen
biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve
csatlakoztatásakor.
Pericolo
prima di iniziare l'installazione di questo prodotto, leggere le informazioni relative alla sicurezza
riportate nell'opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte
le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.
Fare
Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i
Sikkerhetsinformasjon—Les dette først, GA27-4004 som beskriver sikkerhetsrutinene for kabling og
tilkobling av elektrisk utstyr.
Perigo
Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de
Segurança—Leia Primeiro, GA27-4004. Este documento descreve como efectuar, de um modo
seguro, as ligações eléctricas dos equipamentos.
Safety information ix

Peligro
Antes de empezar a instalar este producto, lea la información de seguridad en Información de
Seguridad—Lea Esto Primero, GA27-4004. Este documento describe los procedimientos de
sequridad para cablear y enchufar equipos eléctricos.
Varning—livsfara
Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet
Säkerhetsföreskrifter—Läs detta först, GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter
elektrisk utrustning.
xSureMark Hardware Service

IBM
IBM
GA27-4004
GA27-4004
Safety information xi

GA27-4004
GA27-4004
GA27-4004
GA27-4004
GA27-4004
GA27-4004
IBM
xii SureMark Hardware Service

Chapter 1. Introduction
This Hardware Service Guide contains information to help you solve problems that might occur in your
IBM®SureMark™4610 Model 1NF fiscal and fiscal ready point-of-sale (POS) printers and the IBM
developed fiscal solution. It describes the diagnostic tools that are available, error codes and suggested
actions, and instructions for replacing failing components.
For information on solving problems that might occur on country specific fiscal solutions developed by IBM
business partners, see the documentation that came with the country specific fiscal solution.
Note: Additional information for the 4610 fiscal ready printer and country specific fiscal information can be
found in Appendix A, “1NF fiscal ready printer,” on page 69 and Appendix B, “Country specific
information,” on page 77.
For information about the terms of the warranty and getting service and assistance, see the “Warranty
information” on page 6.
Note: The illustrations in this document might differ slightly from your hardware.
Publications accessibility
The softcopy version of this guide and other related publications are accessibility enabled.
Who should read this guide
This guide is intended for use by personnel who are installing and using the IBM SureMark 4610 Model
1NF single-station printer.
How this guide is organized
This publication is organized as follows:
vChapter 1, “Introduction” provides an overview of the 4610 Model 1NF.
vChapter 2, “Product specifications,” on page 11 contains technical information about the IBM 4610
Model 1NF single-station printer, such as physical dimensions, and station characteristics.
vChapter 3, “Adjusting and maintaining the SureMark 4610 Model 1NF printers,” on page 17 describes
procedures for routine printer maintenance.
vChapter 4, “Running tests and diagnostics,” on page 21 provides information on using the utility disks,
and running diagnostics procedures.
vChapter 5, “Removing and replacing FRUs,” on page 27 describes how to remove and replace or install
the field replacement units (FRUs).
vAppendix C, “Parts listing,” on page 79 lists the FRUs by part number.
Related publications
In addition to this Hardware Service Guide, the following IBM SureMark single-station printer
documentation is provided on the IBM Point-of-Sale Product Support web site http://www.ibm.com/
solutions/retail/store/support/publications/ :
vIBM SureMark Printers: User's Guide - Model 1NF, G362-0577
vIBM SureMark Printers: Programming Guide for Models 2CR and 2NR, GA27-5005
vIBM SureMark Printers: Fonts and Logos Utility Diskette
vIBM SureMark Printers: Firmware Update Diskettes
vIBM 4693 Point-of-Sale Terminals Reference Diskette
© Copyright IBM Corp. 2010 1

vIBM Safety Information—Read This First, GA27-4004.
vIBM SurePOS 700 Series: System Reference, SA27-4220.
vIBM SurePOS 500 Series: System Reference, SA27-4255.
vPOSS Programming Reference and User's Guide, SC30-3560
The latest version of this publication is available from the IBM Web site. Complete the following steps to
display a list of publications for your printer:
1. From http://www.ibm.com, click Support & downloads.
2. Click Documentation in the list on the right.
3. In the Search across document types field, type 4610 and the model number; then, click Submit.
4. From the list on the Search Results page, click on the publication you want to display.
5. On the next page, select the version and or language of the publication.
Notices and statements used in this book
The caution and danger statements that appear in this book are also in the multilingual Safety Information
book, which is on the IBM Documentation CD.
The following notices and statements are used in the documentation:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid inconvenient or
problem situations.
vAttention: These notices indicate potential damage to programs, devices, or data. An attention notice is
placed just before the instruction or situation in which damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or extremely hazardous to
you. A danger statement is placed just before the description of a potentially lethal or extremely
hazardous procedure step or situation.
Calling for service
Before calling for service you will need the machine type, model number, and serial number of the printer.
If a fiscal subassembly is installed you will also need the fiscal serial number and other country specific
information from the label attached to fiscal subassembly. To locate the labels see “Printer information
label” on page 3and “fiscal label” on page 4.
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Printer information label
The printer information labels A (Figure 1) are located beside the power button on the inside of the
printer and the on the front right edge of the main cover.
Note: You can find the fiscal serial number and other country specific identification information on a label
on the Fiscal logic assembly (see “fiscal label” on page 4 for information).
A
Figure 1. Location of the printer information label with machine type, model number and serial number
Chapter 1. Introduction 3

fiscal label
You can find the fiscal serial number and other country specific identification information on the fiscal label
A (Figure 2) on the fiscal logic assembly.
A
Figure 2. fiscal label
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Models and features
The following information is a high-level summary of the features and specifications for the IBM SureMark
4610 Model 1NF printers. Depending on the model, some features might not be available, or some
specifications might not apply.
Table 1. Feature and specifications
Printer:
vPrint speed - up to 80 lps
(thermal single color printing)
vDots per inch (dpi)- 203
vPrint method - Thermal
vQuiet paper cutter and tear
bar
vBeeper
vPaper:
– Size:
- 80 mm single- or
two-color
- 102 mm (4 in) maximum
outer diameter internal
roll
– Easy one-handed paper
loading
vBar code generation
vMounting
– Distributed (free standing)
Communication:
vPorts and connectors:
– RS-232 (9-pin D-shell) for
POS Terminal
Communications
– RS-232 (9-pin D-shell) for
Government Audit Port
– Powered USB port
– DC connector
– Cash Drawer (RJ-11)
– Character Display (USB)
vOperating systems:
– Microsoft MS-DOS®
– Microsoft Windows XP®
– Linux
– 4690 OS
vDrivers:
– UPOS (OPOS and
JavaPOS™)
– 4690 OS
Size:
vSize
– Height:
- Cover closed - 196 mm (7.72
in)
- Cover open - 297 mm (11.69 in)
– Depth -177 mm (6.97 in)
– Width - 145 mm (5.7 in)
– Weight:
- Fiscal ready - 1.7 kg (3.75 lb)
- Fiscal - 2.5 kg (5.51 lb)
Power supply:
vStandard 4610 power supply
– 110/220 VAC Input
– +24 VDC Output
–75W
vTerminal supplied power option
(Powered USB):
– 24 V powered USB connection
using the IBM supplied cable
Fiscal:
vElectronic journal-2GBelectronic
journal card (minimum)
vSecure Fiscal enclosure with epoxied
Fiscal memory
vAllows control of2x20character
displays, if required by country fiscal
regulations
vAudit port (DB-9)
vCountry specific fiscal compliance
vBase for IBM business partner fiscal
solution
Controls, indicators, and sensors:
vControls
– Cover latch
– Paper feed
– Power switch
vIndicators
– Beeper
– Status LED
– Paper status LED
vEnhanced system management
sensors
– Paper present
– Low-paper sensing
– Paper jams
– Cutter health
– Printhead status
– Statistics reporting
Acoustical noise emissions:
vSound power, idling: 61.5 bel
Environment:
vAir temperature:
– Printer on: 5° to 40° C (42.8° to
104° F)
– Printer off: 0° to 60° C (32° to
140° F
vHumidity
– Operating: 8% to 80% relative
humidity
– Storage: 5% to 80% relative
humidity
Note: These levels were measured in
controlled acoustical environments
according to the procedures specified by
the American National Standards
Institute (ANSI) S12.10 and ISO 7779
and are reported in accordance with
ISO 9296. Actual sound-pressure levels
in a given location might exceed the
average values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of printers will
operate.
Chapter 1. Introduction 5

Warranty information
Table 2 shows the warranty information for each printer model.
Table 2. Warranty information
Model type Warranty service
1NR IOR 24x7 service1
Notes:
1. IOR 24x7 is IBM on-site repair 24 hours a day, seven days per week.
Fiscal logic assembly, ports, and power
A fiscal logic assembly provides communication with the SureMark Model 1NF single-station printers,
system unit, and other devices. This section provides information about the fiscal logic assembly and fiscal
ready logic assembly.
IBM fiscal logic assembly
The IBM fiscal logic assembly consists of a tray, optional keylock, covers, fiscal fiscal screw, connectors,
and ports. This section provides an illustration and text describing the parts of the IBM fiscal logic
assembly.
6SureMark Hardware Service