Ingenico AXIUM RX5000 User manual

AXIUM RX5000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

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Banks and Acquirers
International Holding SAS
All rights reserved
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AXIUM RX5000 /0411
Contents
1. Introduction 4
2. Unpacking 5
3. Recommendations 6
3.1 Safety 6
3.2 Security of your terminal (tampering
attempt detection) 7
3.3 Main Characteristics 9
3.3.1 Terminal 9
3.3.2 Power characteristics 9
3.3.3 Terminal Connectivity 10
3.3.4 WLAN (2.4 GHz / 5GHz) 11
3.3.5 BLUETOOTH 12
3.3.6 CONTACTLESS 13
3.4 Functional description 13
4. Installation & Connections 16
4.1 Positioning the terminals 16
4.2 Inserting SAM (Secure access module) and
Micro SD 17
4.3 Connecting the terminal to the host 18
4.4 Setting the AXIUM RX5000 on the stand-

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
pole adaptor 19
5. Daily use 22
5.1 Card reading 22
5.1.1 Swiping a card 22
5.1.2 Inserting a smart card 22
5.1.3 Reading a contactless card 23
5.2 Audio 24
5.3 Reboot AXIUM RX5000 24
5.4 Rear Camera(optional) 25
5.5 Shimmer detection(optional) 26
6. Maintenance
28
6.1 Cleaning of the terminal 28
6.2 Transport and storage 28
7. Standard
29

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
1. Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read this user guide carefully: it gives you the
necessary information about safety precautions, unpacking, installation
and maintenance of your terminal.
The product should be used indoor only.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and
to respect the security, we ask you to use only the
recommended power supply.
Maintenance operations should only be provided by an
Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
2. Unpacking
According to the model, the following items are included in the packaging
box (including optional accessories) :
The terminal
The box may also include the following items depending on your working
configuration :
The installation
guide
The cable for connectivity
The power supply unit and cable

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
3. Recommendations
3.1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily
accessible;
Must meet standards and regulations in the country of
use. Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are urged
to comply with these regulations. The terminal shall be protected by a
specially fitted and certified cover enabling use in proximity to a fuel
pump.
Connection of headset on audio jack
CAUTION
Only use the power supply recommended with AXIUM
RX5000.
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an
incorrect type. Dispose of used battery according to the
instructions.

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
CAUTION
An excessive acoustic pressure of headset can involve
deafness!

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
3.2 Security of your terminal
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are performed
regularly after receipt. You should check, for example: that the keypad is
firmly in place; that there is no evidence of unusual wires that have been
connected to any ports on your terminal or associated equipment, the chip
card reader or any other part of your terminal. Such checks would provide
warning of any unauthorised modifications to your terminal, and other
suspicious behaviour of individuals that have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device as being trustworthy.
WARNING
We recommend to the customer to provide guidance to the
cardholder as to avoid having his card close to any magnets
on the device since the card may be damaged. There is one
magnet in the stylus and another in its holder.

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
Warranty label (on the bottom of the terminal)
3.3 Main Characteristics
WARNING
If the warranty label is torn or removed, the warranty will
be void.
CAUTION
Positioning of the AXIUM RX5000 on check stand must
be in such a way to make cardholder PIN (Personal
Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such
a way that consumers can swivel the terminal sideways
and/ or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the
PIN-entry keypad is not visible. NEVER ask the customer to
divulge their PIN Code. Customers should be advised to
ensure that they are not being overlooked when entering
their PIN Code.

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Banks and Acquirers
International Holding SAS
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AXIUM RX5000 /0411
3.3.1 Terminal
Storage conditions
Operating conditions
3.3.2 Power characteristics
AXIUM RX5000 works at voltages between 8VDC and 14VDC.
It can be powered by several ways :
An external power supply unit
By POE (Power over Ethernet)
Weight
(Poids, Gewicht)
274.5g(9.68oz
Size
(dimensions, Maße)
176.5mm x 79mm x 37mm
Display
4” WVGA (480 x 800 pixels)
Touchscreen
Capacitive
Ambient temperature
Max relative humidity
-20°C, +70°C
90% at +55°C
Ambient temperature
Max relative
humidity
Max altitude
from -10°C to +40°C
90% RH non
-condensing at +40°C
2000m