Ingenico AXIUM RX5000 User manual

AXIUM RX5000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

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AXIUM RX5000 /0411
Contents
1. Introduction 4
2. Unpacking 5
3. Recommendations 6
3.1 Safety 6
3.2 Security of your terminal (tampering
attempt detection) 7
3.3 Main Characteristics 9
3.3.1 Terminal 9
3.3.2 Power characteristics 9
3.3.3 Terminal Connectivity 10
3.3.4 WLAN (2.4 GHz / 5GHz) 11
3.3.5 BLUETOOTH 12
3.3.6 CONTACTLESS 13
3.4 Functional description 13
4. Installation & Connections 16
4.1 Positioning the terminals 16
4.2 Inserting SAM (Secure access module) and
Micro SD 17
4.3 Connecting the terminal to the host 18
4.4 Setting the AXIUM RX5000 on the stand-

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AXIUM RX5000 /0411
pole adaptor 19
5. Daily use 22
5.1 Card reading 22
5.1.1 Swiping a card 22
5.1.2 Inserting a smart card 22
5.1.3 Reading a contactless card 23
5.2 Audio 24
5.3 Reboot AXIUM RX5000 24
5.4 Rear Camera(optional) 25
5.5 Shimmer detection(optional) 26
6. Maintenance
28
6.1 Cleaning of the terminal 28
6.2 Transport and storage 28
7. Standard
29

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AXIUM RX5000 /0411
1. Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read this user guide carefully: it gives you the
necessary information about safety precautions, unpacking, installation
and maintenance of your terminal.
The product should be used indoor only.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and
to respect the security, we ask you to use only the
recommended power supply.
Maintenance operations should only be provided by an
Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

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AXIUM RX5000 /0411
2. Unpacking
According to the model, the following items are included in the packaging
box (including optional accessories) :
The terminal
The box may also include the following items depending on your working
configuration :
The installation
guide
The cable for connectivity
The power supply unit and cable

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AXIUM RX5000 /0411
3. Recommendations
3.1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily
accessible;
Must meet standards and regulations in the country of
use. Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are urged
to comply with these regulations. The terminal shall be protected by a
specially fitted and certified cover enabling use in proximity to a fuel
pump.
Connection of headset on audio jack
CAUTION
Only use the power supply recommended with AXIUM
RX5000.
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an
incorrect type. Dispose of used battery according to the
instructions.

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AXIUM RX5000 /0411
CAUTION
An excessive acoustic pressure of headset can involve
deafness!

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AXIUM RX5000 /0411
3.2 Security of your terminal
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are performed
regularly after receipt. You should check, for example: that the keypad is
firmly in place; that there is no evidence of unusual wires that have been
connected to any ports on your terminal or associated equipment, the chip
card reader or any other part of your terminal. Such checks would provide
warning of any unauthorised modifications to your terminal, and other
suspicious behaviour of individuals that have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device as being trustworthy.
WARNING
We recommend to the customer to provide guidance to the
cardholder as to avoid having his card close to any magnets
on the device since the card may be damaged. There is one
magnet in the stylus and another in its holder.

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AXIUM RX5000 /0411
Warranty label (on the bottom of the terminal)
3.3 Main Characteristics
WARNING
If the warranty label is torn or removed, the warranty will
be void.
CAUTION
Positioning of the AXIUM RX5000 on check stand must
be in such a way to make cardholder PIN (Personal
Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such
a way that consumers can swivel the terminal sideways
and/ or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the
PIN-entry keypad is not visible. NEVER ask the customer to
divulge their PIN Code. Customers should be advised to
ensure that they are not being overlooked when entering
their PIN Code.

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AXIUM RX5000 /0411
3.3.1 Terminal
Storage conditions
Operating conditions
3.3.2 Power characteristics
AXIUM RX5000 works at voltages between 8VDC and 14VDC.
It can be powered by several ways :
An external power supply unit
By POE (Power over Ethernet)
Weight
(Poids, Gewicht)
274.5g(9.68oz
Size
(dimensions, Maße)
176.5mm x 79mm x 37mm
Display
4” WVGA (480 x 800 pixels)
Touchscreen
Capacitive
Ambient temperature
Max relative humidity
-20°C, +70°C
90% at +55°C
Ambient temperature
Max relative
humidity
Max altitude
from -10°C to +40°C
90% RH non
-condensing at +40°C
2000m

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AXIUM RX5000 /0411
By USB (12VDC)
POE (Power over Ethernet)
The power sourcing equipment must be compliant with IEEE802.3af
standard, class 0 which means 12.95W max.
Power values in different modes
WARNING
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use any
other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal
Mode
Idle
mode-backlight on and brightness is
reduced after 30s
RX5000 Power (W)
3.18
Idle mode-backlight on and brightness
100%
Typical
-smartcard and contactless in
test-backlight on
3.74
4.5
Maximum (+ loads of 2.5W)
9.3

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AXIUM RX5000 /0411
3.3.3 Terminal Connectivity
3.3.4 WLAN (2.4 GHz / 5 GHz) (optional)
USB host
High speed USB Host in the single
connector
USB device
High speed USB Device in the single
connector
Ethernet
RS232
10/100 Base T Ethernet is available on
the AXIUM RX
5000. It is recommended
to use TCP Protocol
It is a 2 wires interface on the AXIUM
RX5000 (Rx/Tx). It can run up to
115200bps
Standard
Frequency
band
2.4 GHz
802.11 a/b/g/n/ac
DTS band 2400 MHz to 2483.5 MHz
Type of modulation
BPSK, QPSK, 16 – QAM, 64 – QAM
Number of channels
13 (20 MHz BW) / 9 (40 MHz BW)
Frequency band 5
GHz
5150 MHz to 5250 MHz;
5250
MHz to 5350 MHz;
5470
MHz to 5700 MHz;
5725 MHz to 5850 MHz

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AXIUM RX5000 /0411
Type of modulation
Number of channels
Max output power
802.11b : CCK
802.11 g/n : OFDM /64-QAM,16-
QAM,QPSK,BPSK
802.11a : OFDM /64-QAM,16-
QAM,QPSK,BPSK
2.4GHz:Ch1 ~ Ch13
5.18~5.35GHz:Ch36 ~ Ch64
5.5~5.7GHz:Ch100 ~ Ch140
5.745~5.825GHz:Ch149 ~ Ch165
2.4G WiFi:18.03dBm(802.11b),
19.30dBm(802.11g), 18.26dBm(802.11n
ht20)
5.2G WiFi:10.56
dBm(802.11a),12.55dBm(802.11n ht20)
5.3G WiFi:10.65
dBm(802.11a),13.65dBm(802.11n ht20)
5.6G WiFi:10.46
dBm(802.11a),14.04dBm(802.11n ht20)
5.8G WiFi:11.11
dBm(802.11a),13.92dBm(802.11n ht20)
3.3.5 BLUETOOTH (optional)
Standard
BDR, EDR(2,3Mbps), LE(1,2Mbps)
Frequency band
2402 MHz to 2480 MHz
Type of modulation
GFSK, π/4-DQPSK, 8DPSK
Number of channels
Max output power
79 channels for classic,40 channels for
BLE
Bluetooth: 11dBm, BLE: 9.11dBm

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AXIUM RX5000 /0411
3.3.6 CONTACTLESS
3.4 Functional description
Operating Frequency Band (RF)
RF ID: 13.56MHz(TX/RX)
Max Of Transmit Power
RF ID: 12.08±3dBμA/m @3m

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AXIUM RX5000 /0411

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AXIUM RX5000 /0411
3.5mm Audio Jack
Contactless Reader
Volume key
4 inch touch screen
Shimmer detection（
optional）
PINshield（optional）
Keypad
Smartcard Reader
Rear Camera(optional)
Stand fixation (UPM)
Speaker
IDMI connector
SAM card
Micro SD Card
Anti-theft lock
Magnetic Stripe Reader

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AXIUM RX5000 /0411
4. Installation & Connections
4.1 Positioning the terminals
Place the terminal with an easy access to an electrical outlet. Place the
terminal away from any heat source and protected from dust, vibrations
and electromagnetic radiations (away from video terminals, PC, anti-
shoplifting barriers ...). The terminal is exclusively made for indoor use.
The AXIUM RX5000 device may be mounted on a flat surface, wall, or
customer stand.
The AXIUM RX5000 device must be at least 30 centimeters (12 inches)
away from an electronically active type of security tag deactivation
pad.
An electronically active system sends out a powerful and potentially
disruptive signal to deactivate the security tag. If the AXIUM
RX5000 device is placed too close to the system’s pad, or placed
above the pad, the product may not work properly.
A passive system is a permanent magnet type that does not send
out a signal. This type should not affect the AXIUM RX5000 device.
CAUTION
Do not place the AXIUM RX5000 device on a PC
monitor, adjacent to an electronically active security tag
deactivation system, or near other sources of magnetic
fields.

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AXIUM RX5000 /0411
4.2 Inserting SAM (Secure access module)
and Micro SD
Perform the following operations :
/ Open the cover and remove it
/ Access to SAM and Micro SD is now possible.
/ Flip open the micro SD card cover ,put in micro SD card and close the
cover .
/ Insert the SAM Card into the slot marked . Take care to ensure that
the SAM Card is inserted in the correct manner. The cut corner must
be positioned as indicated in the slot.
/ Close back the cover.
Illustration of the MicroSD Card positioning :
Illustration of the SAM Card positioning :
CAUTION
Before starting, switch off the terminal by disconnecting
the power supply.

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AXIUM RX5000 /0411
4.3 Connecting the terminal to the host
Flip the terminal. There is one port on the back for power and
communications (IDMI connector).
Connect the cable on the terminal.
Add 2 screws (M2.5X8) to hold firmly the cables
Connect the other end to the power supply unit and a Host (PC /
cash register…).
Plug the power supply into the mains.
Note : The terminal can be connected to the host by several ways, with
optional cables :
High speed USB device
CAUTION
Do not use any tools when installing or removing the SAM
Card or Micro SD.
WARNING
During this operation, it is necessary to be in an ESD
protected environment. As this is not very easy, it is
recommended to make this operation using ESD shoes
for example.
CAUTION
Connecting must be made when power supply unit is not
plugged in the cable.
WARNING
The main port at the back must not be used to connect
an HDMI video cable. Only connect cables provided by
Ingenico.

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AXIUM RX5000 /0411
High speed USB host
Ethernet
RS232
We advise to check with your reseller their compatibility if you plan to replace
any pinpad terminal by an AXIUM RX5000. Please consult the list of compatible
cables.
4.4 Setting the AXIUM RX5000 on the
standpole adaptor
Install the terminal on a flat surface is not possible on the AXIUM RX5000
as is. It is designed to be fitted on a standpole.
A specific pattern by Ingenico (UPM) has been developed to fit the
AXIUM RX5000.
To fit the AXIUM RX5000 to the standpole, it only requires to slide down
the AXIUM RX5000 until a click sound: