Ingenico iSMP4 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
iSMP4
User Guide

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
2
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1 Safety
Sécurité
Sicherheit
3_2 Security of your terminal
3_3 EC standard compliance marking
3_4 FCC & IC Compliance
3_4_1 Federal Communications Commission
(FCC) Statement
3_4_2 Industry Canada (IC) Statement
3_4_3 FCC/IC RF Exposure (SAR) Statement
3_5 Marking
3_6 Main Characteristics
4_Installation and connection
4_1 Functional description
4_2 Battery insertion
4_3 Charging iSMP4
4_4 Terminal in its environment
4_5 Power on / off and wakup / sleep
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iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
3
4_6 Connection
4_6_1 USB cable connection
4_6_2 Cable disconnection
4_7 Payment Integration with Bluetooth
5_Daily use
5_1 Getting started with iSMP4
5_2 iSMP4 keypad functions
5_3 Adjusting the contrast
5_4 Barcode reader
5_5 Card insertion
5_5_1 Swiping a card
5_5_2 Inserting a chip card
5_5_3 Reading Contacless (Optional)
6_Maintenance
6_1 Cleaning of the terminal
Entretien du terminal
Wartung von Endgeräte
6_2 Transport and storage
6_3 Troubleshooting
6_4 End of life
Fin de vie
Produktentsorgung
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iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
4
1_Introduction
Thank you for choosing a payment terminal Ingenico.
We recommend you to read carefully this installation guide: It gives
you the necessary information about safety precautions, unpacking,
installation, and maintenance of your terminal.
WARRANTY / SECURITY
To benet from the guarantee-related product, and to
respect the security, we ask you to use only accessories
delivered in box with the product, entrusting maintenance
operations only to an authorized person.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
ISMP4 is battery powered, use only Ingenico parts for replacement.
ISMP4 can be powered by different sources please respect these
recommendations:
ISMP4 can be powered by using the USB-C power supply provided by
Ingenico in the packaging.
Failure to comply with these instructions will void the manufacturer’s
responsibility.

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
5
2_Unpacking
iSMP4 terminal
PSU for battery charging
USB-C câble
The user guide can ben an option
Products of ISMP4 range are named: IMP6xx
According to the model, the following items are included in the ISMP4
box (including optional accessories):
ADVICE
Carefully preserve the packaging of ISMP4. It must be re-
used whenever the terminal is shipped.
Battery pack
WARNING
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
6
AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de n’utiliser que le bloc d’alimentation qui a
été conçu spécialement pour votre terminal. N’utilisez pas
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
ADVICE
Your terminal is delivered with a protective see through
lm. We advise that you leave this protective lm to ensure
optimum protection of your terminal.
Film presence does not alter in anyway the use of the
terminal.
3_Recommendations
3_1 Safety
The ISMP4 is tted with a lithium battery which is not
accessible to the user. Only a qualied technician may be
authorized to open the unit and change this component.
Lithium back-up battery
ISMP4 is tted with battery specially designed for this terminal.
Main battery
Only use the appropriate chargers and batteries listed in the
Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriate sites.
Provide an electrical outlet:
Electrical power supply network
Located near the equipment and easily accessible;
Which meets the standards and regulations in the
country of use;

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
7
The terminal ISMP4 can be connected to a power
distribution system of the IT type for Norway.
WARNING
Risk of explosion if battery is replaced by an incorrect
type, do not disassemble, use specied charger only, do not
short-circuit, do not dispose of in re, do not throw in water,
dispose of used batteries according to the instructions.
Sécurité
ISMP4 est équipé d’une batterie au lithium inaccessible à
l’utilisateur. Seul un technicien qualié est autorisé à ouvrir le
bloc et à changer ce composant.
Batterie de sauvegarde au lithium
ISMP4 est équipé d’une batterie spéciquement conçue pour ce
terminal. Ce composant n’est pas accessible par l’utilisateur.
Batterie principale
N’utilisez que les chargeurs et batteries prévus gurant dans
le catalogue Ingenico.
Ne court-circuitez pas la batterie.
N’essayez pas d’ouvrir le terminal.
Les batteries usagées doivent être déposées aux endroits de
récupération prévus.
Ne laissez pas votre terminal sans surveillance à l’intérieur
d’un véhicule.
Dans le cas où la batterie devait être remplacée, cette
opération devrait être réalisée par un technicien qualié.
Utilisation du réseau électrique (accessoire)
Située à proximité du matériel et facile d’accès
conforme aux normes et aux réglementations en vigueur
dans le pays d’utilisation
ISMP4 peut être connecté aux réseaux de distribution
électrique de type IT pour la Norvège.
AVERTISSEMENT
Il existe un risque d’explosion dans les cas suivants :
remplacement incorrect de la batterie, exposition de la
batterie près d’une source de chaleur ou mise de la batterie
au feu.

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
8
3_2 Security of your terminal
Sicherheit
ISMP4 ist mit einer Lithium-Batterie ausgestattet, mit der
der Benutzer nicht in Berührung kommen darf. Nur ein
qualizierter Techniker ist berechtigt, das Gerät zu öffnen und
diese Komponente auswechseln.
Lithium-Akku
ISMP4 ist mit einem speziell für dieses Terminal bestimmten
Akku ausgestattet. Nur ein qualizierter Techniker ist berechtigt,
das Gerät zu öffnen und diese Komponente auswechseln.
AKKU
Verwenden Sie nur die entsprechenden Auadegeräte und
Akkus, die im Ingenico Katalog aufgeführt sind.
Den Akku nicht kurzschliessen.
Nicht versuchen, das Akku-Gehäuse zu öffnen
Leere Batterien sind umweltgerecht zu entsorgen.
ISMP4 im Fahrzeug ohne Überwachung nicht verlassen.
Als Akku verwechseln werden muss, benutzen Sie einen
Tekniker Intervention.
elektrischen Netz
In der Nähe des Geräts bendet und leicht zugänglich
Welche erfüllt die Normen und Vorschriften in den jeweiligen
Ländern
Das Terminal ISMP kann zu einer Energieverteilung der IT-
Typ für Norwegen angeschlossen werden
WARNHINWEIS
Es besteht Explosionsgefahr bei unsachgemmäss entsorgten
oder ins Feuer geworfenen Batterien und Akkus.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is rmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorised modications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal. Your terminal detects any “tampered

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
9
CAUTION
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
3_3 EC standard compliance marking
EC standard compliance marking certies that the product stipulated
below: ISMP4.
complies with the basic requirements of European Directive 1999/5/
CE, known as the «R&TTE Directive» concerning Radio Frequency
equipment and telecommunications terminals with respect to:
Health and safety protection of the user and all other persons
EMC protection
conforms to the following harmonized standards :
IEC/EN 60950-1 : Electrical safety of data processing equipment
including electrical ofce equipment. Issue DEC 2001
EN 301 489 : Electromagnetic compatibility and Radio Spectrum
Matters (ERM) – Electro-Magnetic Compatibility (EMC)
IEC 60825-1 : Safety of laser products – Part 1: Equipment clas-
sication and requirements
state”. In this state the terminal will repeatedly ash the message”
Alert Irruption!” and further use of the terminal will not be possible.
If you observe the “Alert Irruption!” message, you should contact the
terminal helpdesk immediately. You are strongly advised to ensure that
privileged access to your terminal is only granted to staff that have
been independently veried as being trustworthy.
EN 55022 : Data processing equipment – Radio electric distur-
bance characteristics - Limits and measurement methods. Issue
1998 / A1-2000/A2-2003
EN 55024: Data processing equipment – Immunity characteris-
tics - Limits and measurement methods. Issue 1998 + A1- 2001
+ A2- 2003
EN 300 328 : (Bluetooth 2,4GHz, WIFI 2,4GHz) Electromagnetic
compatibility and Radio Spectrum Matters (ERM).
EN 301 893 : (WIFI 5GHz) Electromagnetic compatibility and Ra-
dio Spectrum Matters (ERM)

iSPM4_User guide
900025697 R11 000 01/0416
Copyright© 2016 Ingenico
All rights reserved
10
3_4 FCC & IC Compliance
FCC & IC has a specic naming.
The references uses for FCC & IC certications for Bluetooth wi
contact less terminals are:
IC Number : 2586D-ISMP4CLBTWI
FCC ID: XKB-ISMP4CLWIBT
The references uses for FCC & IC certications for Bluetooth contact
less terminals are:
IC Number : 2586D-ISMP4CLBT
FCC ID: XKB-ISMP4CLBT
You are cautioned that changes or modications not expressly
approved by the part responsible for compliance could void the user’s
authority to operate the equipment.
3_4_1 Federal Communications Commis-
sion (FCC) Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. his equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation.
15.21
15.105(b)
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
EN 302 291 : (Contactless 13,56MHz) Electromagnetic compati-
bility and Radio Spectrum Matters (ERM) – Short Range devices
EN 50364, EN 62369-1, EN 62311 : Limitation of Human expo-
sure to electromagnetic elds