Ingenico Tetra Move/5000 User manual

Quick Start Guide
Ingenico Move/5000

1. Powering your terminal
Your Ingenico Move series EFTPOS terminal
requires a power connection in order to charge the
battery. This is connected to the charging cradle.
Plug the power connection into the round port on
the charging cradle, you will need to unclip the
cover for access. The power adapter then connects
to your wall outlet. Your terminal will charge while
placed on the cradle. We recommend fully
charging your terminal overnight, this way you can be sure to have a full
charge when you need to transact.
2. Connecting your terminal to the Internet
Your terminal supports multiple connection types. Depending on your terminal
model and desired connection type, a cable may be required. If your terminal
is connected with a SIM (3G/4G) or via Wi-Fi a cable will not be required. If
you are unsure please consult Eftco technical support.
For a cabled Internet connection start by
connecting your Ethernet (network) cable to the
port on the rear of the charging cradle. The other
end of the Ethernet cable should be connected to
your network. Depending on your network setup
this could be connected directly to your
modem/router, or a network wall port.
For a Wi-Fi connection, you will need to connect the terminal to your network.
•Press “Func.” from the home screen, input “72” followed by enter
•When prompted for “Wi-Fi Config” press the enter key
•Select your Wi-Fi network from the list using the number keys
•When prompted for “Wi-Fi Cypher” press the enter key
•Input your password. Press the number key, followed by “Func.” to
toggle between all options on that key. Eg: “b” = 2 > Func. > Func.
•Press the enter key when the password has been entered completely.

3. Activation
If this is the first time this terminal is being used, it may need to be activated
before you can start transacting. Please contact support on 0800 180 181.
4. Using your terminal
Now that your terminal is up and running you can familiarise yourself with the
function and menu keys, these enable quick and easy operation of the
terminal.
Menu: Pressing the menu key while at the home screen will open the
main menu where all terminal functions can be found.
Clear: When entering any value pressing the clear key will delete the
entered value. Clear also represents no if used at a yes/no prompt.
Cancel: Pressing the cancel key will cancel the current transaction or
close the current menu, use this to return to the home screen.
Enter/OK: The enter key will confirm the current value or prompt. If
used on a yes/no prompt, enter will represent the yes option.
Paper feed: Holding the paper feed key will feed receipt paper from
the roll. After replacing the roll we recommend testing with this key.
Your terminal also includes 4 function keys. These are labelled F1 - F4 and are
located at the very bottom of the touch screen.
On-screen function keys:
From the home screen you can press the function keys to quickly perform
certain tasks, this allows quick access to common tasks without needing to
open the menu each time.
F1: Starts a new purchase transaction.
F2: Starts a new cash-out transaction (if enabled).
F3: Starts a new refund transaction (requires refund/merchant card).
F4: Performs a log-on.

5. Performing a log-on
A log-on can be performed as a check to ensure you are ready to transact. If
the log-on response is “accepted”, you can be assured the terminal is online.
Simply press the “F4” key from the home screen to perform a log-on.
6. Performing a transaction
•Press F1 to start a new transaction from the home screen
•Input the desired purchase amount, followed by the enter key
•If you have cash-out enabled, you can input this next (optional)
•Allow the customer to tap/swipe/insert their card
•Advise the customer to select their account and enter their PIN
•Please take note of the “accepted” or “declined” response
7. Performing a refund
•Press F3 to start a new refund transaction from the home screen
•Swipe your merchant/refund card and input the refund card PIN
•Input the desired refund amount, followed by the enter key
•Allow the customer to swipe/insert their card
•Advise the customer to select their account and enter their PIN
•Please take note of the “accepted” or “declined” response
8. Card not present transaction (MANPAN)
Please note: This requires your bank’s merchant services team to have
enabled MANPAN for your facility before this function will work.
•Press F1 to start a new transaction from the home screen
•Input the desired purchase amount, followed by the enter key
•If you have cash-out enabled, you can input this next (optional)
•Press the “Func.” key (next to enter)
•Input the customer card number
•Input the expiry date of the card
•At CSC prompt press the enter key if the card has a CSC number
•Input the CSC number from the rear of the card (3-4 digit code)
•Select the correct transaction type (typically MOTO)
•Select the correct transaction frequency (typically single)
•Select the credit account option, followed by enter to accept
signature
•Please take note of the “accepted” or “declined” response

9. Reprint last receipt
To reprint the last receipt, simply press the “3” key from the home screen.
10. Settlements
•Press the menu key from the home screen
•Select “admin menu”
•Select the desired settlement transaction
oTotal: Will provide a report showing the transaction values
since the total was last run & reset. When this transaction is
run, the terminal will ask if you would like to reset the values
to 0.
oInquiry: Generates a report showing the transaction values
for today, or a specific date (no further than 7 days in the
past) as recorded by Worldline.
oCutover: Generates a report showing the transaction values
for today, as recorded by Worldline. Please note: this can only
be performed once per day, during your settlement window.
Once performed, any subsequent transactions will be included
in the next day’s takings. Perform this at the end of your day.
11. Enabling & disabling contactless (payWave/PayPass/Tap and Go)
Please note: This requires your bank’s merchant services team to have
enabled contactless payments for your facility before this function will work.
•Press the “Func.” key from the home screen
•Input “7418” followed by the enter key
•At the multi-merch prompt, press the “7” key
•The terminal will present a prompt to enable or disable contactless,
depending on the current state, press enter to confirm this change.
•Press the cancel key to return to the home screen
•Perform a log-on by pressing the F4 key
12. Rebooting your EFTPOS terminal
To reboot your terminal simply hold the “Clear” and “Func.” keys together for
2-3 seconds. The terminal will perform a reboot. Alternatively disconnect the
power cable for 5 seconds, then reconnect.

13. Useful resources
EOV (Offline transactions): Merchants that are approved for EOV from their
bank’s merchant services team have the ability to store transactions in the
terminal when there is a connectivity issue, such as an Internet outage. When
performing an offline transaction please take extreme care, it is important to
obtain and check the cardholder’s signature as this is verifying the card’s
validity without a PIN. Store each offline receipt in a safe place, if there is any
issue during the uploading of offline transactions the receipt will contain
required card and cardholder information for processing at a later stage.
Detailed reports: Further transactional information and reporting is available
from Worldline. Insights, a free Worldline offering allows self-service online
access to transactional information from your computer, for more information
please contact Worldline directly on 0800 729 627 quoting “Insights”.
Common faults:
Transmission error: This error usually occurs when the terminal has been
unable to communicate with Worldline. In most cases this can be narrowed
down to a network related issue, checking Internet connectivity and cabling is
advised.
Declined (declined): The card’s issuing bank has declined the transaction, the
most common cause is insufficient funds.
Account error: The cardholder has selected the incorrect account for the card.
Incorrect PIN: The cardholder has entered an incorrect PIN for the card.
Invalid transaction: The merchant facility does not support the type of
transaction or card being used. Commonly this occurs if a credit card is used
when this is not accepted by the merchant facility.
Response error: Terminal has been disconnected by Worldline, this is
commonly a billing issue between the merchant and Worldline. Contact
Wordline support on 0800 729 627.
Phone help desk: Please contact tech support on 0800 180 181.
Alert irruption/unauthorised: The terminal’s anti-tampering system has been
activated, this system is in place to prevent fraud. Please contact technical
support on 0800 180181.