Ingenico DESK/3500 User manual

DESK/3500
INGENICO TETRA
Ready to start accepting payments with
your DESK/3500?
What’s in the box
Get to know your DESK/3500
How to perform basic transactions
Need help?
SET UP YOUR HARDWARE
Plug the power cord into the Magicbox.
Plug the other end into a power outlet.
Power your device
Press and hold ENTER [ O]to power on
your device and display the main menu.
Go to main menu
WHAT’S IN THE BOX
Thank you for selecting Elavon Payment Solutions for your
payment processing needs. To get started, you’ll need:
Ingenico DESK/3500 device
Magicbox (connects cables to power and ethernet)
Power cord
Ethernet cable (6 ft. blue cable)
Receipt paper
Phone cable (for optional backup dial connection)
The DESK/3500 provides an enhanced payment experience
with an easy-to-use applications menu, built-in thermal
printer, color screen, and full support for EMV chip, swipe,
and NFC (contactless) payments.
Keep this reference guide handy for simple steps to help you
start accepting payments right away.
INGENICO DESK/3500
Plug the Ethernet cable into the Magicbox.
Plug the other end into the router or modem.
Connect to the internet
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon
as a service for its customers. All features and specications are subject to change without notice.
Your DESK/3500 payment device will be shipped to you
with the receipt roll already installed. We also run a test
transaction to validate that the device is working properly.
Setting up your hardware is as easy as 1-2-3.

GET TO KNOW YOUR DESK/3500
Your DESK/3500 o󰀨ers intuitive buttons and a touchscreen
interface for easy navigation and use.
The silver button allows you to access the
di󰀨erent application menus.
HOME
The red [ x] button cancels the transaction
or function in progress.
BASIC TRANSACTION TYPES
In the following sections, we’ve provided simple steps to help you start
using your new payment device. Please note that transaction ow may
vary, depending on your account services.
CANCEL
BACKSPACE
The yellow [ <]button deletes the last
character entered.
ENTER / ACCEPT
The green [ O] button accepts or conrms
an action. It is also used to turn on the device.
Ethernet cable Receipt paper*
2.8 inch backlit QVGA
color display
Color coded buttons
with raised symbols for
touch navigation
Receipt paper compartment*
(lift catch and insert with end
pulled out from under the roll)
PAPER FEED
The button on the lower left allows you to
advance the receipt roll.
CREDIT CARD SALE
For card present credit transactions, follow these steps:
1. From the idle screen, press ENTER [ O] and select
Sale on the screen.
2. Key in the sale amount and press ENTER [ O].
3. When prompted, insert/swipe/tap the card on the
reader. Press ENTER [ O] to conrm the amount.
4. The screen will indicate if the transaction is approved.
The receipt will print automatically.
For card present debit transactions, follow these steps:
DEBIT CARD SALE
1. From the idle screen, press ENTER [ O] and select
Sale on the screen.
2. Key in the sale amount and press ENTER [ O] .
3. When prompted, insert card into reader and DO NOT
REMOVE. Press ENTER [ O] to conrm the amount.
4. When prompted, have the customer key in the PIN
number and press ENTER [ O].
5. The screen will indicate if the transaction is approved.
The receipt will print automatically.
Contactless card entry
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specications are subject to change without notice.
POUND / PUNCTUATION
The button on the lower right opens the login
screen for the Admin menu.
X
<
.,#*
▲
* New devices are shipped with the receipt roll installed.
Magicbox

VOIDING A SALE
To void a sale, locate the reference number of the transaction
on the sales receipt and follow these steps:
1. From the idle screen, press ENTER [ O] and select
Void on the screen.
2. Select Reference Number as your search option.
3. When the transaction appears on the screen, press
ENTER [ O].
4. Press YES on the screen to conrm that you wish to
proceed with the void.
5. The receipt will print automatically.
To manually enter a sale (i.e. where the card is not present),
follow these steps:
MANUAL ENTRY SALE
1. From the idle screen, press ENTER [ O] and select
Sale on the screen.
2. Key in the sale amount and press ENTER [ O].
3. When prompted, key in the card number and press
ENTER [ O].
4. Key in the card expiration date and press ENTER [ O].
5. If the card is present, click YES on the touchscreen. If the
card is not present, click NO.
6. Press ENTER [ O] to conrm the amount.
7. Key in the CVV code from the back of the card and press
ENTER [ O].
8. Key in the billing street number and press ENTER [ O].
9. Key in the billing zip/postal code and press ENTER [ O].
10. The display will indicate if the transaction is approved.
The receipt will print automatically.
To return funds to a customer after a credit transaction
has settled, follow these steps:
CREDIT CARD RETURN
1. From the idle screen, press ENTER [ O] and select
Return on the screen.
2. Key in the refund amount and press ENTER [ O].
3. When prompted, insert card into chip reader and press
ENTER [ O].
4. Press ENTER [ O] to conrm the amount.
5. The receipt will print automatically.
DEBIT CARD RETURN
To return funds to a customer after a debit transaction
has settled, follow these steps:
1. From the idle screen, press ENTER [ O] and select
Return on the screen.
2. Key in the refund amount and press ENTER [ O].
3. When prompted, insert card into chip reader and DO
NOT REMOVE. Press ENTER [ O] to conrm.
4. When prompted, have the customer enter the PIN for
the card and press ENTER [ O].
5. The receipt will print automatically.
VOID OR RETURN?
When you VOID a sale, you are preventing the original sale from being
captured. A REFUND is an o󰀨setting sale that runs separately for a sale
that has already settled.
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specications are subject to change without notice.

MANUAL SETTLEMENT
To set a time to auto-settle your batches, follow these steps:
AUTO SETTLEMENT
WHY SETTLE?
Batch settlement must occur for funds to be deposited
into your bank account. If auto settlement is enabled,
the system will settle at a set time each day. If
auto settlement is disabled, you must perform your
settlement requests manually.
1. From the idle screen, press ENTER [ O].
2. Use the arrow key to scroll down and select
SETTLEMENT.
3. When the terminal prompts you to close the batch and
deposit funds, select YES.
4. When prompted, review and conrm the settlement total.
Select Accept on screen or by pressing ENTER [ O].
5. The DESK/3500 will automatically print the settlement
report.
1. On the keypad, press the pound/punctuation [.,#*] button.
2. Key in the passcode and press ENTER [ O].
3. Select SETUP MENU on your touchscreen display.
4. Next, select TRANS OPTIONS.
5. Select SETTLEMENT.
6. Select AUTO SETTLE.
7. Set the time of day to settle your batches, using a 24-hour
HHMM clock format (e.g. 9:00 pm = 2100 hours).
8. Press ENTER [ O].
Note: To turn “o󰀨” auto settlement and settle batches manual-
ly, follow the steps above and set the time of day to “0000”.
Activation assistance & training
1-866-451-4007
M-F 8:30-9:00 PM ET
Need help getting started?
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specications are subject to change without notice.
Our Customer Activation team will walk you through the
steps for setting up your device and getting the most
from your payments account.
Customer care
Please call the number
on your billing statement