Ingenico Tetra Move/5000 User manual

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Welcome to
Till Payments
Merchant
Services

Quick
Reference
Guide
2 Quick reference guide
FOR INGENICO MOVE/5000 TERMINAL

3 Quick reference guide
Get to know
your terminal
Contactless Reader
Printer
Enter key and Power on
Press the green ENTER key
Power o
Remove the terminal from any
power source. Press and hold
the Func and yellow CLEAR
keys together
Menu Screen
Press the grey key with symbol
Press F2 to scroll down and F3 to
scroll up on the touch screen, or
press the menu item number on
the keypad
Cancel:
Press the red CANCEL key
Clear entry
Card Insert

Enter the sale amount from idle / home screen and press ENTER
Ask customer to TAP, INSERT or SWIPE their card
Where prompted by terminal, ask customer to select their account type: Cheque,
Savings or Credit
When prompted allow customer to enter their PIN and press ENTER
Note: Contactless cards do not require a PIN or signature for amounts under $100.
Once approved remove card if inserted and press Yes to print a customer receipt if
requested
Press MENU key on the home screen, and press 1 for Transactions, then 3
Last transaction receipt:
Press 1 for Last to reprint receipt for the last transaction
Specific receipt for the curent settlement period :
Press 2 for Invoice
Press MENU key on the home screen, and press 1 for Transactions, then 3 for Refund
Enter your refund password and press ENTER
Ask customer to INSERT or SWIPE their card
Ask customer to select their account type: Cheque, Savings or Credit
On PIN prompt, ask customer to press ENTER to print the refund receipt to sign Note:
Even if a PIN is entered, a signed receipt will still be required
How to complete a Sale
How to re-print a Receipt
How to process a Refund
4 Quick reference guide

This will print a list of all transactions processed since the last settlement
Press MENU key on the home screen, and press 2 for Print, then press 2 for Reports,
then press 1 for Audit.
Press MENU key on the home screen, and press 3 for Batch
Pre-settlement totals:
Press 4 for Batch Totals
Note: This will print the total value of transactions that have occurred since the
Last settlement
Press Yes to print a Transaction List if required
Last settlement totals:
Press 2 for Last Settlement
Note: This will print the total value of transactions in the last settllement period
View batch details on the screen:
Press 3 for Review Batch
How to print a Transaction List
Pre-settlement and Last Settlement
5 Quick reference guide

6 Quick reference guide
Additional Functions
Installing The Paper Roll
Press the Func key, the Function Number and ENTER to perform the following PINPad
functions
STEP 1
STEP 2
Open the paper
compartment by liing the catch located at the rear of the terminal and
pull the cover to the rear of the terminal
Place the paper roll into the compartment ensuring that the paper pro-
trudes over the top of the roll (if the paper protrudes from underneath the
roll it has been inserted incorrectly)
Pull the paper up towards the top of the terminal Hold the paper and close
the cover. Press simultaneously on both upper corners of the contactless
landing zone, until it clips into position. If required, press the Feed key on
the keypad to advance the paper
Function No. Description Function No. Settlement
5 Display Transaction Totals
Continue to press ENTER
to view all totals, such as
Sales, Refunds, Tips etc
58 Print Tip Report
Note: This is only
available if your terminal
8 View Batch Number 120 Display auto settlement
time
21 View Transaction By
Invoice Number
14 Disable/enable Audit
report print at settlement

Trouble
Shooting
Hardware faults
The terminal does not turn on
Check the battery (is it discharged, is it connected)
A full discharged battery can take long charging time to recover
Connect terminal to terminal power supply or put it on powered base
and check if the battery symbol is flashing or moving (= battery charging)
Cards not removed
Check that the magnetic card is swiped correctly (with magnetic band on terminal side).
Swipe again the card with the magnetic stripe movement constant and rapid
Verify that the magnetic strip is not damaged, grooved or cracked
Make sure you have inserted correctly the smart card into the smart card reader and
removed the card only aer the transaction Is performed
The receipt has not printed
Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll
following the instructions in this manual.
Check the type of paper used (thermal paper must be used)
7 Quick reference guide

8 Quick reference guide
Let Us
Show You
How to
Read Your
Receipts and
Statements”
“

Receipt
Example of purchase transaction record
Note: Graphic will only print on the customer copy of the receipt.
XXXX Merchant
123 Sydney Street
North Sydney NSW 2060
Merchant Copy
01 FEB 2019 16:00:22
MERCHANT ID 4229851 2345678
TERMINAL ID 12345678
USER 01
INV NO 000012
STAN 000034
ACCOUNT TYPE SAVINGS
……..4221(s) 10/14
PURCHASE $80.00
TOTAL $80.00
AUTH ID 00321
RRN 1234560 00034
APPROVED 00
9 Quick reference guide
Your business name and address
Date and time of transaction
Your merchant ID number
Your terminal ID number
Account Type
Truncated card number
Expiry date
Total amount
Transaction approved/declined

10 Quick reference guide
For all inquiries, please call: 1300 369 692
Your merchant ID number
Merchant Number 12345678
Period 1 - 30 june, 2019
Invoice Nuamber B15847592
Date Issued 30 June, 2019
Merchant ABN 12 345 678 901
Your business ABN
Statement
period
indicates the
date range
included
on this
statement
Keep an eye out for oers in the section from Till
Payments*
* This oer is available to existing merchants onlyand is
subject to eligibility criteria (available on request).
All cash back payments are GST inclusive and will be
paid when we have an operating and valid processing
agreement in place.
This message is regularly updated with relevant
information and insights to help you
Business Name
Addressed to
Street Number, Street Name
City, State, Post Code
MERCHANT STATEMENT
TAX INVOICE
Summary
Merchant Services Fees (MSF) $41.29
Credit Card Interchanges $381.20
Other Charges $88.95
Net Charges (Including GST) $511.44
GST Charged $46.50
Transaction Totals
Card Type Sales Sales Amount Returns Returns Amount Net Sales
VISA 9 $10,363.89 0 $0.00 $10,363.89
MCD 23 $18,135.29 0 $0.00 $18,135.29
Debit Card - EFTPOS 7 $302.25 0 $0.00 $302.25
Total 39 $28,801.43 0 $0.00 $28,801.43
Transaction Charges
Card Type Sales Fee Sales Fee Amount Returns Fee Returns Fee Amount Net MSF
VISA 0.14% $14.51 0.00% $0.00 $14.51
MCD 0.14% $25.38 0.00% $0.00 $25.38
Debit Card - EFTPOS $0.20 $1.40 0.00% $0.00 $1.40
Total $41.29 $0.00 $41.29