Ingenico iWL250 WIFI User manual

Ingenico
Merchant
User Guide

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Table of Contents
1. iWL and iCT Terminal Device Package Contents.................................................................. 3
2TRANSACTION PROCESSING ................................................................................................. 4
2.1 Contactless Transactions................................................................................................... 4
2.2 Credit Card Transactions / Swipe..................................................................................... 5
Sales & Refunds ................................................................................................................................. 5
2.3 Chip Card Transactions / Insert........................................................................................ 7
Sales & Refunds ................................................................................................................................. 7
2.4 Debit Card Transactions / Swipe or Insert ...................................................................... 8
Sales & Cancellations ......................................................................................................................... 8
2.5 Balance Enquiry................................................................................................................. 9
2.6 Voice Authorisation ........................................................................................................... 9
2.7 Manual Card Transactions .............................................................................................. 10
Sales & Refunds ............................................................................................................................... 10
3BANKING FUNCTIONS.......................................................................................................... 11
3.1 Cash-Up............................................................................................................................. 11
3.2 Cash-Up History ............................................................................................................... 12
3.3 Reprint Receipt ................................................................................................................ 12
4FRAUD PREVENTION ........................................................................................................... 13
5GENERAL INFORMATION .................................................................................................... 14
5.1 Usage and Maintenance................................................................................................... 14
5.2 SIM card usage and replacement .................................................................................... 14
6FREQUENTLY ASKED QUESTIONS...................................................................................... 15
7TERMINAL SUPPORT ........................................................................................................... 17
7.1 Contact Details ................................................................................................................. 17
7.2 Hours Of Operation.......................................................................................................... 17
8BANKING SUPPORT.............................................................................................................. 18

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The information contained in this document is proprietary, confidential and
the property of African Resonance Business Solutions (Pty) Ltd (“AR”). It
may not be replicated in any manner for any third party, without the prior
written consent of AR. AR is not responsible for any errors or omissions in
this document, and is not liable for any damages resulting from the use of
this document.

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1. iWL and iCT Terminal Device Package Contents
The terminals are pre-installed and pre-tested therefore are available for
immediate usage on receipt –no need for on-site engineers. However, the
terminals are secure and require an activation code.
Please contact the Resonet Helpdesk on 087 741 2193.
•iWL Portable Terminal with Charging Base
OR
iCT Desktop Terminal with Power Supply Connection Unit
•User Manual
•Thermal Paper Roll X2 –1 in terminal and 1 spare
iWL
iCT

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2TRANSACTION PROCESSING
2.1 Contactless Transactions
Important Note:
The offline Contactless option is available for transaction under R200.00
Transactions between R200.00 & R5000.00 will require a PIN Entry and Online
verification.
SALE
•At the READY Screen; Press the 0 key
•Enter the amount /Rand value
•Press Enter (green key)
•Confirm the amount Entered and press Enter (green key)
•Hold the contactless card to the terminal screen for a few seconds
•Remove the card, then the terminal beeps
•The terminal will print two receipts, one for the merchant and another for the
cardholder

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2.2 Credit Card Transactions / Swipe
Sales & Refunds
SALE
•At the READY screen swipe the card from the top to the bottom of the terminal
•Enter the last four digits on the card face.
•Press Enter (green key) when complete
•Select the transaction type:
oSale followed by Enter (Green Key)
•Enter the sale amount /Rand value; and press Enter (green key)
If the sale amount is over (R300), the terminal will give you the option to select between
straight and budget.
STRAIGHT
•Select Straight Option followed by Enter (green key)
•Confirm the amount Entered by Pressing Enter (green key)
•If the amount Entered is incorrect, Press Cancel (Red Key)
•The terminal will connect to the bank for authorisation and print two receipts, one
for the merchant and another for the cardholder
BUDGET
•Select Budget Option followed by Enter (green key)
•Select the Budget period required and Enter
•Confirm the purchase amount
•Press Enter (green key)
•The terminal will go online to confirm the transaction
•The terminal will print two receipts, one for the merchant and another for the
cardholder

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REFUND
•At the READY screen swipe the card from the top to the bottom of the terminal
•Enter the last four digits on the card face.
•Press Enter (green key) when complete
•Select the transaction type:
oRefund followed by Enter (Green Key)
•Enter the Refund PIN Number and press Enter
•Enter the Refund amount / Rand value and press Enter
•Confirm the amount Entered
•Select Enter (green key)
•The terminal will connect to the bank for authorisation and print two receipts,
one for the merchant and another for the cardholder

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2.3 Chip Card Transactions / Insert
Sales & Refunds
•At the READY screen
•Insert the chip card into the Chip reader
•Select the transaction type
oSale or Refund option
oPress Enter (green key)
SALE
•Enter the sale amount / Rand value
•Press Enter (green key)
•Confirm the amount Entered
•Press Enter (green key)
•Cardholder to Enter their Card PIN number
•Press Enter (green key)
•The terminal will connect to the bank for authorisation and print two receipts, one for
the merchant and another for the cardholder
REFUND
•Enter the Refund PIN number
•Press Enter (green key)
•Enter the Refund amount / Rand value
•Press Enter (green key)
•Confirm the amount Entered
•Press Enter (green key)
•Cardholder to Enter their Card PIN number
•Press Enter (green key)
•The terminal print two receipts, one for the merchant and another for the cardholder

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2.4 Debit Card Transactions / Swipe or Insert
Sales & Cancellations
•At the READY Screen, Swipe or insert the debit card
•Ask customer which account type to select: Cheque or Savings
•Press the relevant number to select account type required
•Select the Transaction Type: Sale or Correction
SALE
•Enter the Sale amount/Rand value
•Press Enter (green key)
•Confirm the Sale amount is correct
•Press Enter (green key)
•Debit cards and chip cards require a customer PIN code
•Pass terminal to card holder and ask them to Enter their card PIN number
oMagstripe cards: The terminal will go online for PIN authentication and
approval
oChip Cards: The terminal will authenticate the PIN number offline and go
online for approval
•If the transaction is approved, the terminal will print two receipts, one for the merchant
and another for the cardholder
CANCELLATION
Transaction Cancellations can be done provided the transaction are cancelled is in the
same batch.
•Enter the Supervisor PIN
•Press Enter (green key)
•Confirm amount to be corrected
•Press Enter (green key)
•The terminal will go online and reverse the transaction
•The terminal will print two receipts, one for the merchant and another for the
cardholder

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2.5 Balance Enquiry
Debit Cards Only
•At the READY Screen, Swipe the debit card
•Confirm with the customer which account type to select?
oCheque
oSavings
•Select the account required
•Press Enter (green key)
•Select Balance Enquiry followed by Enter
•Debit cards require a customer PIN code
Pass the terminal to the card holder to Enter their card PIN number and press Enter
•Once the PIN has been Entered:
oMagstripe cards: The terminal will go online for PIN authentication and
approval
oChip Cards: The terminal will authenticate the PIN number offline and go
online for approval
•If approved, the balance will be displayed on the screen
•Press cancel (red key) to remove the balance from the screen
2.6 Voice Authorisation
Note: Credit Cards Only
Functionality enabled by ABSA
•Contact ABSA telephonically for Voice Authorisation Approval on 0860 100 018
•At the READY Screen, Swipe or Insert the card
•Select the VOICE OVERRIDE menu option followed by the Enter key (green key)
•Enter the Supervisor PIN followed by the Enter key
•Enter the 9-digit Authorisation Code provided by the Bank
•Press Enter (green key)
•Enter the Sale Rand value
•Press Enter (green key)
•Confirm the amount Entered
•Press Enter (green key)
•Pass the terminal to the cardholder to Enter their PIN number followed by the Enter key
•The terminal will print two receipts, one for the merchant and another for the
cardholder

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2.7 Manual Card Transactions
Note: Credit Cards Only
Functionality enabled by ABSA
Sales & Refunds
•At the READY Screen; Press the F key
•Select the ABSA MENU
•Select the Operator Menu Option
•Select the MANUAL CARD ENTRY option
•Enter the Supervisor PIN followed by the Enter Key
•Enter the Card Number as it appears on the customer’s card face
•Press Enter (green key)
•Enter the Card Expiry date as it appears on the customer’s card face
•Press Enter (green key)
•Enter the CVV - last 3 numbers found on the signature panel
on the back of the card.
•Press Enter (green key)
•Select the transaction option required:
oSale
oRefund
oBudget - budget will only display if the transaction amount is above merchant
floor limit.
•Press Enter (green key)
SALE
•Enter the sale amount /Rand value
•Press Enter (green key)
oIf the amount is above R200.00 the terminal will offer a straight or budget
option.
•Confirm the amount Entered
•Press Enter (green key)
•The terminal will connect to the bank for authorisation and print two receipts, one for
the merchant and another for the cardholder

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REFUND
•Enter the Refund PIN Number
•Press Enter (green key)
•Enter the Refund amount /Rand value
•Press Enter (green key)
•Confirm the amount Entered
•Press Enter (green key)
•The terminal will print two receipts
3BANKING FUNCTIONS
3.1 Cash-Up
•At the READY Screen; Press the F key
•Select the ABSA MENU
•Select the REPORT MENU
•Select the PERFORM CASH-UP option
•Confirm you want to do a cash up by pressing Enter (green key)
•Enter the Supervisor PIN number
•Press Enter (green key)
•The terminal will print the Cash-up summary

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3.2 Cash-Up History
•At the READY Screen; Press the F key
•Select the ABSA MENU
•Select the REPORT MENU
•Select the PERFORM CASH-UP HISTORY option
•Confirm you want to do a cash up by pressing Enter (green key)
•The terminal will print the Cash-up History
An example and screen shot of a cash up history is shown below.
Please note that you can use the up and down arrow keys to access another batch.
Note: The Report indicates the total amount of entries as well as the value of transactions done
on the terminal in a particular batch.
3.3 Reprint Receipt
•At the READY Screen; Press the F key
•Select the ABSA MENU
•Select the OPERATOR MENU Option
•Select REPRINT RECEIPT
•Two options are available
oLast Transaction –the last successful transaction performed will print.
oSpecific Receipt –a specific receipt number must be Entered and then will
print
NOTE:
The ability to reprint a receipt is only applicable if the terminal has NOT been batched!
If the transaction is still in the batch, the receipt will be printed.

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4FRAUD PREVENTION
For your protection and also that of the cardholder you need to be aware of the following Visa
and MasterCard rules:
•Absa reserves the right to withhold fraudulent transactions before settlement takes
place
•Absa may withhold payment for Transactions which do not have a valid authorization.
•Merchant copies of transactions must be retained for 180 days.
•A refund must be processed using the card that was used for the original transaction.
•Ensure that the full value of all transactions processed are settled through the credit
card device. Any discrepancies must be raised within 7 days.
•You are not obligated to accept a card that does not have a chip and makes no use of a
PIN
•Transactions banked after 3 months of date of transaction, will not be processed by the
Bank
•You have to obtain and maintain adequate insurance for the equipment for the full
replacement value.
IMPRINTER BOOKLET USAGE
For Security purposes Absa has placed the following terms and conditions in place for your
protection which you will need to comply with:
•Always phone for authorisation on 0860 100 018
•Pay special attention to the security features on the card: compare the visible card
number on the Card Face to the card number on the electronic slip
•Make a clear and legible imprint by using the manual card imprint voucher provided by
Absa and write all of the required information on the imprint voucher
•Only Absa-issued imprint vouchers may be used to imprint cards.
•Tally rolls and any other documentation may not be used for imprinting
•Capture the manual transaction in the terminal once it is working again
•Check that the signature on the imprint voucher matches the signature on the back of
the cardholder’s card
•Debit cards cannot be processed manually as a Personal Identification Number (PIN) is
required for debit card transactions.
•Never swipe or force a chip card through a POS terminal to process a Fall-back to
Magnetic stripe transaction

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5GENERAL INFORMATION
5.1Usage and Maintenance
The Point-Of- Sale Device (POS) or Terminal is a sensitive electronic device, similar to a Cellular
phone. Physical operational abuse or dropping of the terminal can damage the terminal and result
in unpredictable operational behaviour.
The terminal must be kept clean and free of any dust, dirt or grime that can penetrate and damage
the keyboard, thermal print head, CHIP reader, magnetic strip reader and result in the failure of
one or more of these components.
Do not pour liquids on to the terminal hardware, this will cause an electrical short and damage the
terminal.
The electronic components of the terminal are highly sensitive to fluctuations in power, power
failures and lightning. Please ensure the terminal is on clean power at all times and is disconnected
during severe lightning storms.
5.2 SIM card usage and replacement
SIM card information
The terminals make use of a GSM DATA only SIM card, provided either by MTN or Vodacom. This
SIM card is provisioned for banking data transactions only and CANNOT be used in a standard
cellular telephone.
Should the SIM card be removed from the terminal and placed in another device, the SIM card will
automatically be blocked by the network operator. A blocked SIM card will require a full swop out,
the cost of which will be for the merchant’s account.
The GSM SIM card provides for only 3Mb of data traffic per month. Excessive data throughput will
again block the SIM card.

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6FREQUENTLY ASKED QUESTIONS
1. How do I turn the terminal on or off?
•Hold down the yellow button and the full stop button at the same time to reboot
the terminal.
•Press the green button to turn the device on.
2. How do I charge the iWL portable terminal?
Plug the two-PIN charger into a power socket. Push the charging PIN into the micro USB
charging port on the left side of the terminal, behind the rubber protector.
3. Chargeback queries:
Please contact the ABSA Merchant Service Centre on 0860 111 222.
4. How many transactions can I do before I need to batch them?
It is recommended that you keep the number of transactions in a batch as low as possible.
This will also improve the performance of the device.
oTransaction threshold is 200 transactions.
The device will prompt Transaction file almost full or Transaction file full –Do a
batch upload immediately.
5. How to replace the paper roll in your device:
•Hold the terminal in your one hand. Use two fingers from your other hand to lift the
printer cover release, as shown above.
•Unstick the end of the new roll. Carefully place the paper roll into the printer
compartment.

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•Holding the free end of the paper and your terminal, close the printer cover carefully
and push it down firmly until it locks.
•While your terminal is displaying the idle screen, press and hold the YELLOW button
to make sure the paper feeds correctly. You can only use paper rolls that are 57mm
wide and 40mm in diameter in your terminal. If you try to fit bigger or smaller rolls
into your terminal, you may damage it.
•Type of paper: Thermal paper
•Size: 57 x 41cm
6. Where do I get an Imprinter Booklet or Zip Zap:
Please contact ABSA directly to provide you with a Manual Card Imprinter Booklet.

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7TERMINAL SUPPORT
7.1 Contact Details
Resonet Terminal Support
A division of African Resonance Business Solutions Pty Ltd
For All Terminal Related Queries Contact:
087 741 2193
7.2 Hours Of Operation
Hours of Operation and Support
Monday to Friday: 07:00 - 22:00
Saturday: 08:00 - 17:00
Sunday: 08:00 - 14:00
Public Holidays: 08:00 –14:00
After Hours & Extended Support
Monday to Friday: 22:00 - 07:00
Saturday: 17:00 - 22:00
Sunday: 14:00 - 20:00
Public Holidays: 14:00 –20:00
Note
•Merchants can be added to the Resonet SMS notifications database to be notified of all
communication and banking outages.
•Call Back Functionality Available

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8BANKING SUPPORT
For All Banking Related Queries Contact:
ABSA MERCHANT SERVICE CENTRE
0860 111 222