Ingenico iCT Series User manual

POS User Guide
Ingenico iCT/iWL

Table of Contents 1. OVERVIEW
I. OVERVIEW 1
II. OPERATOR’S TRANSACTIONS 2
II-1.Purchase 2
II-1a. Purchase - Magnetic Stripe Card 2
II-1b. Purchase - Chip Card 4
II-2.Purchase with Cash Back 6
II-3.Reversal 10
II-4.Authorization 12
II-4a. Authorization - Magnetic Stripe Card 12
II-4b. Authorization - Chip Card 14
II-5.Purchase Advice 17
II-5a. Purchase Advice - Magnetic Stripe Card 17
II-5b. Purchase Advice - Chip Card 20
II-6.Cash Advance 23
II-6a. Cash Advance - Magnetic Stripe Card 23
II-6b. Cash Advance - Chip Card 25
III. SUPERVISOR OPERATIONS 28
III-1. Refund 28
III-1a. Refund - Magnetic Stripe Card 28
III-1b. Refund - Chip Card 31
III-2. Reconciliation 34
III-3. Snapshot Balances 35
III-4. Running Totals 36
III-5. Password Change 37
I V. IMPORTANT INFORMATIONS 39
V. RETRIEVAL REFERENCE NUMBER 40
VI. RECEIPT PAPER INSTALLATION 41
VII. COMMOM TERMINAL ERROR MESSAGES 42
Ingenico’s new generation terminal series combines the power of 90
nanometer technology, the latest PCI PED 3.x security, and the revenue
opportunities of countless value added services in one unique family.
Engineered to last, the compact design eliminates technical complexity to
assure faultless operation in even the most demanding of banking and retail
environments, while its ergonomic styling delivers the most comfortable
and convenient user experience of any terminal in its class.

2. Operator’s Transaction
II-1. PURCHASE
A data capture transaction that debits a cardholder›s account in exchange
for goods or services.
II-1a. PURCHASE - Magnetic Stripe Card
STEP ACTION DISPLAY
1
Enter the Purchase
amount.
Example: SR10.00
Press ENTER.
2Swipe customer’s card.
Example: SPAN card
3
Key-in customer’s
Personal Identication
Number or PIN.
Then press ENTER.
4
Terminal will process the
transaction.
Processing Now…
5
Transaction Approved.
Printing 1st copy.
Press F4 or YES for 2nd
copy.
II-1b. PURCHASE - CHIP Card
STEP ACTION DISPLAY
1
Enter the Purchase
amount.
Example: SR10.00
Press ENTER.
2Insert customer’s card.
Example: SPAN card
3 Terminal will read the card.
4
Key-in customer’s
Personal Identication
Number or PIN.
Then press ENTER.

II-2. PURCHASE with CASH BACK
A Purchase transaction where the amount of the transaction represents
both the value of the goods or services and of a Cash Amount requested
by the Cardholder. The amount of the cash portion is identied in the
transaction data as a separate item.
STEP ACTION DISPLAY
1 Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3Select PURCHASE and
press ENTER.
4Select PURCHASE +
CASH
5
Terminal will process the
transaction.
Processing Now…
6
Transaction Approved.
Printing 1st copy.
Press F4 or YES for 2nd
copy.
7 Remove the chip card.

5
Enter purchase amount.
Example: SAR 100.00
Then press ENTER.
6
Enter cash amount.
Example: SAR 50.00
Then press ENTER
7 Press F4 for Yes.
8
Insert customer’s card.
Example: SPAN card
9Terminal will read the card.
10
Terminal will process the
transaction.
Processing Now…
11
Transaction Approved.
Printing 1st copy.
Press F4 for YES for 2nd
copy.
12 Remove chip card.

II-3. REVERSAL
Initiated by the Retailer as a CANCEL transaction to reverse the previous
purchase transaction. The Retailer is allowed to cancel only after the last
approval is completed within the reversal time limit of 60 seconds.
STEP ACTION DISPLAY
1 Press CLEAR to reverse.
2
Key-in merchant
password.
Example: 0000
Then press ENTER key.
3 Press F4 for YES.
4
Transaction Accepted.
Printing 1st copy of the
receipt.
Press F4 for YES for 2nd
copy.
II-4. AUTHORIZATION
Online check of a cardholder›s account before a purchase is made. The
transaction is entered with an amount that is equal to that of the purchase or
that is predetermined by the retailer. If approved, this transaction assumes
a pre-authorization purchase completion will follow to nalize the purchase.
The pre-authorized amount can optionally be held against the account until
a pre-authorization completion occurs or the hold time expires.
II-4a. AUTHORIZATION - Magnetic Stripe Card
STEP ACTION DISPLAY
1 Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3
Select AUTHORIZATION
(use arrow down key) and
press ENTER.
4
Key-in authorization
amount.
Example: SR 100.00
Press ENTER

5
Swipe customer’s card.
Example: VISA card
6
Terminal will process the
transaction.
Processing Now…
7
Transaction Approved.
Printing 1st copy.
Press F4 for YES for 2nd
copy.
II-4b. AUTHORIZATION - CHIP Card
STEP ACTION DISPLAY
1 Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3
Select AUTHORIZATION
(use arrow down key) and
press ENTER.
4
Key-in authorization
amount.
Example: SR 100.00
Press ENTER
5
Insert customer’s chip
card.
Example: VISA chip
6 Terminal will read the card.
7
Terminal will process the
transaction.
Processing Now…

8
Transaction Approved.
Printing 1st copy.
Press F4 or YES for 2nd
copy.
9Remove customer’s chip
card.
II-5. PURCHASE ADVICE
Follow-up to an approved pre-authorization purchase transaction. It is
initiated after the cardholder received the purchased goods or services.
The amount entered in this transaction supersedes that entered in the pre-
authorization purchase.
II-5a. PURCHASE ADVICE - Magnetic Stripe Card
STEP ACTION DISPLAY
1 Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3
Select PURCHASE
ADVICE (use arrow down
key) and press ENTER.
4
Key-in the Advice amount.
Example : SAR 100.00
Press ENTER
5
Swipe customer’s card.
Example: VISA card
6
Key-in APPROVAL CODE
*.
Example: A1B2C3
* Use the approval code
from corresponding
approved authorization
transaction.
7After entering the approval
code, press ENTER key

8
Press F4 for YES, if the
amount is the same in the
approved authorization
transaction, else press F1
for NO.
9
Transaction accepted.
Printing 1st receipt…
10 Press F4 for YES for 2nd
copy of the receipt.
II-5b. PURCHASE ADVICE - CHIP Card
STEP ACTION DISPLAY
1 Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3
Select PURCHASE
ADVICE (use arrow down
key) and press ENTER.
4
Key-in the Advice amount.
Example : SAR 100.00
Press ENTER
5
Insert customer’s card.
Example: VISA card
6 Terminal will read the card.
7
Key-in APPROVAL CODE
*.
Example: A1B2C3
* Use the approval code
from corresponding
approved authorization
transaction.

8After entering the approval
code, press ENTER key
9
Press F4 for YES, if the
amount is the same in the
approved authorization
transaction, else press F1
for NO.
10
Transaction accepted.
Printing 1st receipt…
11 Press F4 for YES for 2nd
copy of the receipt.
12 Remove customer’s chip
card.
II-6. CASH ADVANCE
A manual cash disbursement.
II-6a. CASH ADVANCE - Magnetic Stripe Card
STEP ACTION DISPLAY
1Press F1 for MENU…
2Select NEW TRANS and
press ENTER.
3
Select CASH ADVANCE
(use arrow down key) and
press ENTER.
4
Key-in the CASH amount.
Example : SAR 100.00
then press ENTER