Ingenico Move 2500 User manual

This manual contains detailed information
about the operation of the POS devices
Ingenico Move 2500 Ingenico Desk 3200

Content
Description of the functions of the keypad buttons 2
Purchase 3
Reversal 6
Preauthorization 8
Sale Completion 10
Manual Purchase 12
Manual Reversal 14
Handshake 17
Device Reports 18
Loading a paper roll 19
Frequently asked questions 22

Keypad button functions
Device ON/OFF
1. Navigation buttons
2. Main menu
3. Cancel button (red)
4. Delete/Paper load button (yellow)
5. Enter button (green)
6. Decimal point button
3
2
1
4
5
1
3 4 5
2
6
Move 2500
ON: long press of the green button
OFF: long press of the yellow and decimal point buttons simultane-
ously
Desk 3200
ON: plug the device into an AC power socket
OFF: long press of the red button
2

General device operations
PURCHASE
The PURCHASE operation can be initiated in two ways:
• By entering the purchase amount directly using the device keypad
when the device display is in ready state.
• By pressing the “Main Menu” button, selecting the “FINANCIAL
OPER.” menu and the “PURCHASE” submenu.
The device display then shows the following purchase amount entry
screen:
Enter the amount and conrm using the green button. The display
shows the following message and the device prompts the user to
read the card.
3

The card details can be read as follows:
Magnetic strip – slide the card through the slot on the right;
IC – insert the card into the slot in the front;
Contactless – place the card near the contactless mark at the top
. Contactless card transactions can be processed only
if the card has the contactless payment symbol on its face.
4

Depending on the transaction, the device may prompt the user to
enter a PIN (Personal Identication Number). The display will show
the appropriate message in this case. Enter the PIN and conrm
using the green button.
The device now has all the required information for the respective
transaction and card type. It will connect to the service bank and
proceed with the transaction processing. The display will show the
communication status. If the PURCHASE is approved, the device will
print a receipt with the respective transaction details.
Sample approved transaction receipt:
Caution!
If the device prints a POS receipt requiring a CARD HOLDER SIGNATURE, the
signature must be placed and veried with the holder’s signature on the
back of the card.
All messages displayed on the device must also be followed, because, in
some cases, it may be possible to verify the signature using the device itself.
Otherwise, the device may decline to process the respective transaction.
Caution!
The transaction is approved only when the respective receipt is printed. If no receipt
is printed, even when the device is out of paper, or the printed receipt shows a
declined transaction message, the transaction is considered declined.
5

If the transaction is not approved by the card issuer, the operation
will be terminated with the appropriate message.
From the main menu, select the “FINANCIAL OPER.” menu and the
“Reversal” submenu.
The device displays the following message prompting the user to
enter a password.
The password for this operation type is 1111. Enter the password
and press the green button to conrm. The device displays the
following message prompting the user to read the card.
REVERSAL
6

The card must be read using one of the methods described above:
- Magnetic strip
- IC
- Contactless
When the card is successfully read, the device prompts the user to
enter the receipt number to reverse:
Sample receipt with the required number:
The device displays the reversal amount and asks for a conrmation
using the green button.
7

Upon successful transaction reversal, the device will always print a
receipt with information on the reversed transaction.
Sample transaction reversal receipt:
A PREAUTHORIZATION is an operation where the merchant reserves
(locks) an amount on the card for an upcoming transaction to be
completed within a predened time set by the bank. Ifthe transaction
is completed successfully, the device issues an authorization code
to be used later for the SALE COMPLETION operation.
This service is available upon additional merchant approval by the
bank.
PREAUTHORIZATION
8

Process steps:
From the “FINANCIAL OPER.” menu, select “PREAUTHORIZATION”.
The display shows an amount entry eld.
Aer the amount is entered, the device prompts the user to read
the card. Depending on the card reading mode and the amount, the
device may require an additional PIN entry.
If the transaction is processed successfully, the device prints the
following receipt:
9

The SALE COMPLETION operation is only used following a previous
PREAUTHORIZATION operation. It is similar to a PURCHASE
transaction with the only dierence being that the device will prompt
the operator to enter the authorization code previously issued during
the PREAUTHORIZATION step and printed on the PREAUTHORIZATION
receipt. This service is available upon additional merchant approval
by the bank.
Process steps:
From the “FINANCIAL OPER.” menu, select “SALE COMPLETION”.
An amount entry eld is displayed to enter an amount which must
be less than or equal to the amount previously preauthorized.
Aer the amount is entered, the device prompts the user to read
the card.
Aer a successful card reading, the device will display the following
screen prompting to enter the codes marked on the receipt below:
SALE COMPLETION
10

Sample receipt with the required codes:
If the transaction is processed successfully, the device prints the
following receipt:
11

MANUAL PURCHASE is an operation where the merchant enters
the purchase details manually. This service requires an additional
agreement between the merchant and the bank, as well as some
additional settings.
Process steps:
From the “FINANCIAL OPER.” menu, select “MANUAL PURCHASE”.
The following screens will prompt the user to enter the card details:
card number, expiration date, transaction amount and CVV code:
MANUAL PURCHASE
12

If the transaction is processed successfully, the device prints the
receipt.
13

MANUAL REVERSAL is an operation where the merchant enters the
purchase amount reversal details manually. This service requires an
additional agreement between the merchant and the bank, as well
as some additional settings.
Process steps:
From the “FINANCIAL OPER.” menu, select “MANUAL REVERSAL”.
The following password entry screen is displayed:
The password is 1111. Enter the password and press the green
button to conrm.
MANUAL REVERSAL
14

The following screens will prompt the user to enter the card details:
card number, expiration date:
Next, the user is prompted to enter the number of the purchase
receipt the merchant wants to reverse:
15

Sample receipt with the number indicated:
The reversal amount is displayed automatically aer the receipt
number is entered on the previous screen. It needs to be conrmed
using the green button from the keypad.
If the operation is completed successfully, the device prints a receipt.
16

The HANDSHAKE operation is used to check the device connectivity.
Process steps:
From the “FINANCIAL OPER.” menu, select “HANDSHAKE”.
If the check is successful, the device will return to the same
screen. If there is a communication problem, the device will display
the appropriate message and the user must contact the bank for
assistance.
HANDSHAKE
17

This function allows to print out the transaction numbers and totals
broken down by transaction type for the current reporting period.
If no transactions have been entered on the device since the last
close, there will be no printout.
Process steps:
From the “FINANCIAL OPER.” menu, select “CLOSE BATCH”.
This operation is run automatically each evening at 23:30, if there
were any transactions entered during the day. Aer printing the
report, the device will connect to the service bank to close the
books for the device for the current day. The device operator needs
to preserve all reports. If any issues arise, these reports will allow to
correctly process the current day transactions.
If no CLOSE BATCH/CLOSE DAY receipt has been printed, it is
recommended to perform the procedure manually at the start of the
day. This can be done as detailed below.
Process steps:
From the “FINANCIAL OPER.” menu, select “CLOSE DAY”.
Device reports
CLOSE BATCH
CLOSE DAY
18

Aer this option is selected, the device will prompt the user to
enter an additional password: 1234. Enter the password and conrm
using the green button.
The device has a built-in thermal printer. It works with a 58 × 40 mm,
single-ply thermosensitive paper roll. The following pages contain
additional details on each model.
Desk 3200
Open the flap as shown on Figure 1.
LOADING A PAPER ROLL
19