Ingenico iCT220, iCT250 Reference guide

Application: CPS2121
Terminal(s): iCT220 / iCT250
Industry: TCS Retail
NOTES:
This Quick Reference Guide serves as a guide to understanding your terminal’s functionality and navigation. Your
terminal supports various transaction types, some of which are enabled or disabled based on your account
preferences.
Actions highlighted in gray are optional and are particular to the card type or selected option.
Quick Reference Card
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Action
SALE MENU
1 - Credit
2 - Debit
3 - EBT
Enter Sale
Amount $0.00
Enter Last 4
Digits of Card #
Connecting… Receiving…
Printing…
Enter Customer
PO Number
Enter
Tax Amount $0.00
Connecting… Receiving…
Printing…
STERLING
Key the last four digits of the card and press
[ENTER].
CREDIT SALE
CREDIT SALE
CREDIT SALE: Swipe A swipped credit card sale transaction. See CREDIT SALE: Manual for card
not present handling procedures.
(No action while processing)
CREDIT SALE
CREDIT SALE
CREDIT SALE
Terminal Display
Swipe customer card or press [0] to initiate a
Sale.
Key in sale amount and press
[ENTER].
Key the customer purchase order (PO) number
and press
[ENTER].
Key the Tax amount included in the sales total
and press
[ENTER].
Press [1] for Credit.
(No action while processing) CREDIT SALE
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Action
Approved:
$##.##
AMOUNT DUE
$##.##
Press Enter
Pay Balance Due
With Different Card
Ok Cancel
Action
SALE MENU
1 - Credit
2 - Debit
3 - EBT
Enter Sale
Amount $0.00
Swipe/Key Card
Enter Expiration
Date MMYY
Press [f1} if paying balance with another card or
cancel [f4] for another form of payment.
CREDIT SALE
This message appears when there is a partial
approval of the sale amount. Press [ENTER] to
proceed.
CREDIT SALE
CREDIT SALE (Continued) Terminal Display
CREDIT SALE
Press
[1] for Credit.
Key in sale amount and press
[ENTER].
Key in card number and press [ENTER].
CREDIT SALE: Manual A manually entered credit sale transaction.
Terminal Display
Press [
0] to initiate a Sale. STERLING
CREDIT SALE
Key in card expiration date and press
[ENTER].
CREDIT SALE
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Action
Enter V-CODE:
Card Present?
Yes No
Enter
ZIP/Postal Code
Connecting… Receiving…
Printing…
Enter Customer
PO Number
Enter
Tax Amount $0.00
Connecting… Receiving…
Printing…
Approved:
$##.##
AMOUNT DUE
$##.##
Press Enter
This message appears when there is a partial
approval of the sale amount. Press [ENTER] to
proceed.
CREDIT SALE
CREDIT SALE: Manual (CONTINUED) Terminal Display
CREDIT SALE
CREDIT SALE
(No action while processing)
Key in card holder ZIP code and press
[ENTER].
Key in card verification code and press [ENTER].
CREDIT SALE
Press the Fn button below the Yes or No option.
CREDIT SALE
Key the customer purchase order (PO) number
and press
[ENTER].
CREDIT SALE
Key the Tax amount included in the sales total
and press
[ENTER].
CREDIT SALE
(No action while processing) CREDIT SALE
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Action
Pay Balance Due
With Different Card
Ok Cancel
Action
1 - Credit
2 - Debit
3 - EBT
Enter Sale
Amount $0.00
Amt = $##.##
Yes No
CASH BACK?
Yes No
CASH BACK
$## $## Other
Press [f1} if paying balance with another card or
cancel [f4] for another form of payment.
CREDIT SALE
CREDIT SALE: Manual (CONTINUED) Terminal Display
Press
[2] for Debit.
SALE
PIN Pad: Customer should press [F1] to accept
the charge, or press [F2] to cancel.
PIN PAD
PIN Pad: Customer selects the Fn button below
the desired cash back amount.
PIN PAD
Key in sale amount and press
[ENTER].
DEBIT SALE
DEBIT SALE A sale transaction using a debit card. The card must be present and swiped.
Terminal/PIN Pad Display
Swipe customer card. STERLING
PIN Pad: Customer should press [F1] for Yes or
[F2] for No.
PIN PAD
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Action
Total $##.##
Accept Change
Enter PIN
Connecting… Receiving…
Printing…
Action
FORCE MENU
1 - Credit
2 - Pre Auth Completion
3 - EBT
Select search option. SEARCH MENU
1 - ALL
2 - Reference #
3 - Clerk #
4 - Invoice #
5 - Account #
6 - Cust PO #
7 - RRN
8 - Approval Code
Enter _____
Debit Sale (CONTINUED) Terminal/PIN Pad Display
(No action while processing) DEBIT SALE
SEARCH MENU
Key the related information and press [ENTER].
Terminal Display
FORCE SALE Perform a force sale when the terminal cannot reach the host to authorize a
transaction, or to finalize a Pre-Auth transaction. Contact the voice authorization center for an
authorization code, and then force the transaction.
PIN PAD
PIN Pad: Customer will key in PIN and press
[ENTER].
Press [3
] for Force. STERLING
Press
[1] for Credit or [2] for a Pre-Auth
Completion.
PIN Pad: Customer should press [F1] to accept,
or press [F4] to change.
PIN PAD
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Action Acct: #### Ref: ###
TR: XXXX
Total: ##.##
#/## Select
Confirm Sale
Amount
$##.##
Accept Change
CREDIT FORCE
Enter Sale
Amount $0.00
CREDIT FORCE
Swipe/Key Card
Enter Approval
Code
Connecting… Receiving…
Printing…
Action
Enter Sale
Amount $0.00
Key in return amount and press [ENTER].
Review the transaction to delete. Use the scroll
keys to page to through transactions. Press the far
right Fn button [f4] to select the transaction to
void.
Confirm the amount and press [f1] for Yes, or [f4]
for No.
PRE AUTH COMPLETION
Swipe customer card.
Key the transaction Approval code and press
[Enter].
(No action while processing) EBT FORCE
Terminal Display
Press [
7] for Pre-Auth.
CREDIT FORCE
PRE-AUTH: A pre-authorization transaction provides an approval, but does not charge the card
holder until the transaction has been added to the batch by way of a pre-auth completion.
Key in amount and press
[ENTER].
FORCE SALE (CONTINUED) Terminal Display
STERLING
PRE-AUTH
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Action
Swipe/KeyCard
Enter Last 4
Digits of Card #
Connecting… Receiving…
Printing…
Action
1 - Last Receipt
2 - Search
Reprint Pre-Auth
Yes No
SEARCH MENU
1 - ALL
2 - Reference #
3 - Clerk #
4 - Invoice #
5 - Account #
6 - Cust PO #
7 - RRN
8 - Approval Code
PRE-AUTH (Continued) Terminal Display
PRE-AUTH
Press [9] for Reprint. STERLING
Press [1] for last receipt or [2] to search.
REPRINT MENU
Press [f1] to reprint a Pre-Auth transaction or [f2]
otherwise.
REPRINT
PRE-AUTH
Key in the last four digits of the card number and
press
[ENTER].
PRE-AUTH
(No action while processing)
Swipe customer card.
Reprint: To reproduce a receipt from the current batch.
Terminal Display
Select search option.
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Action
Enter _____
Acct: #### Ref: ###
TR: XXXX
Total: ##.##
#/## Select
1 - Merchant Copy
2 - Customer Copy
3 - Both
Printing…
Action
1 - Credit
2 - Debit
3 - EBT
Enter Sale
Amount $0.00
Swipe/Key Card
CREDIT RETURN
RETURN Perform a return/refund to reimburse cardholder for a sale completed in a closed batch
(i.e., previous day). See VOID for in-batch adjustments.
Press [1
] to initiate a Return.
Press
[1] for Credit.
Key in return amount and press
[ENTER].
CREDIT RETURN
Swipe customer card.
CREDIT RETURN
Register Display
STERLING
Key the related information and press [ENTER].
SEARCH MENU
Review the transaction to print. Use the scroll
keys to page to through transactions. Press the
far right Fn button [f4] to select the transaction
to print.
Press [1] for merchant copy, [2] for customer
copy, or [3] for both.
REPRINT
REPRINT
(No action while processing)
Reprint (Continued) Terminal Display
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Action
Enter Last 4
Digits of Card #
Captured…
Printing…
Action
Void Pre-Auth
Yes No
SEARCH MENU
1 - ALL
2 - Reference #
3 - Clerk #
4 - Invoice #
5 - Account #
6 - Cust PO #
7 - RRN
8 - Approval Code
Enter _____
Acct: #### Ref: ###
TR: XXXX
Total: ##.##
#/## Select
Select search option.
Key the related information and press [ENTER].
VOID
VOID: Perform a void to reverse a sale, return, or forced transaction and prevent any funds from
transferring from the cardholder's account. Only available for transactions in the current batch.
Register Display
Key the last four digits of the card and press
[ENTER].
CREDIT RETURN
(No action while processing) CREDIT RETURN
Press the Fn button below the Yes if voiding a pre-
auth transaction, or No otherwise.
VOID
Press [2
] to initiate a Void. STERLING
Review the transaction to delete. Use the scroll
keys to page to through transactions. Press the far
right Fn button [f4] to select the transaction to
void.
RETURN (Continued) Register Display
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Action
Confirm Void
$##.##
Yes No
Captured…
Printing…
Action
SALE MENU
1 - Credit
2 - Debit
3 - EBT
EBT SALE
1 - Food Stamp
2 - Cash Benefit
3 - Balance Inquiry
FOOD STAMP/ CASH BENEFIT SALE
Enter Sale
Amount $0.00
FOOD STAMP/ CASH BENEFIT SALE
Swipe/Key Card
Amt = $##.##
Yes No
Press
[3] for EBT.
Press [1] for Food Stamp or press [2] for Cash
Benefit.
Confirm the amount and press [f1] for Yes, or [f4]
for No.
VOID
(No action while processing)
VOID (Continued) Register Display
EBT SALE: An Electronic Benefits Transfer (EBT) card is a government-issued card tied to a specific
government-assistance account. An EBT sale transaction may be a food
stamp sale, or a cash benefit sale. The card must be present. Terminal Display
Key in sale amount and press [ENTER].
Swipe customer card.
PIN Pad: Customer should press [F1] to accept
the charge
PIN PAD
Press [
0] for Sale. STERLING
VOID
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Action
Enter PIN
Connecting… Receiving…
Printing…
Action
SALE MENU
1 - Credit
2 - Debit
3 - EBT
EBT SALE
1 - Food Stamp
2 - Cash Benefit
3 - Balance Inquiry
EBT SALE
1 - Food Stamp
2 - Cash Benefit
3 - Balance Inquiry
EBT BAL INQUIRY
1 - Food Stamp
2 - Cash Benefit
Swipe /Key Card
Press
[3] for EBT.
Press [3] for Balance Inquiry.
EBT Balance Inquiry: Obtain a customer’s remaining EBT account balance. Available for both
food stamp and cash benefit. Terminal Display
Press [
0] for Sale. STERLING
(No action while processing) FOOD STAMP/ CASH BENEFIT SALE
PIN Pad: Customer will key in PIN and press
[ENTER].
PIN PAD
EBT SALE (Continued) Terminal Display
Press [3] for Balance Inquiry.
Press [1] for Food Stamp or [2] for Cash Benefit.
Swipe customer card.
BALANCE INQUIRY
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Action
Enter PIN
Connecting… Receiving…
Printing…
Action
FORCE MENU
1 - Credit
2 - Pre Auth Completion
3 - EBT
EBT FORCE
1 - Food Stamp
2 - Cash Benefit
3 - EBT Voucher
EBT XXX FORCE
Enter Sale
Amount $0.00
EBT XXX FORCE
Swipe/Key Card
EBT Force: A sale transaction performed when the terminal cannot reach the host to authorize the
transaction. Contact the voice authorization center for an authorization code, then perform a force
transaction with the EBT card. Terminal Display
Press [3
] for Force. STERLING
Press
[3] for EBT.
Press [1] for Food Stamp, press [2] for Cash
Benefit, or press [3] for EBT Voucher.
Key in return amount and press [ENTER].
Swipe customer card.
DEBIT SALE
EBT Balance Inquiry (Continued) Terminal Display
PIN Pad: Customer will key in PIN and press
[ENTER].
PIN PAD
(No action while processing)
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Action
Enter Voucher #
Enter Approval Code
Connecting… Receiving…
Printing…
Action
RETURN MENU
1 - Credit
2 - Debit
3 - EBT
EBT RETURN
1 - Food Stamp
FOOD STAMP RETURN
Enter Return
Amount $0.00
Key in return amount and press [ENTER].
Press [1] for Food Stamp.
Key the EBT voucher number and press [ENTER].
EBT FORCE
Terminal Display
Press [1
] for Return. STERLING
Press
[3] for EBT.
EBT Force (Continued)
Key the transaction Approval code and press
[Enter].
EBT FORCE
(No action while processing) EBT FORCE
Terminal Display
EBT RETURN: Perform a return to refund money to a cardholder’s account from an EBT sale
completed in a closed batch (i.e., previous day). May also be used to adjust a previous transaction.
Available only for food stamp transactions.
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Action FOOD STAMP RETURN
Swipe/Key Card
Amt = $##.##
Yes No
Enter PIN
Connecting… Receiving…
Printing…
Action
ADMIN Menu
0 - Reports
…
Swipe customer card.
PIN Pad: Customer should press F1 to accept the
charge
PIN PAD
PIN Pad: Customer will key in PIN and press
[ENTER].
PIN PAD
(No action while processing)
FOOD STAMP RETURN
Register Display
BATCH Report The batch report provides a snapshot of the current batch transactions.
EBT RETURN (Continued) Terminal Display
Press [#
] for Admin Menu. STERLING
Press
[0] for Reports.
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Action REPORTS MENU
1 - Detail
2 - Summary
3 - Clerk
4 - Open Pre-Auth
5 - Unadjusted Tip
6 - EMV
7 - Recent Error
REPORT
1 - Print
2 - Display
Action
Close Batch and
Deposit Funds?
Yes No
HOST BATCH INQ…
SETTLEMENT…
Connecting… Receiving…
Printing…
BATCH Report (Continued) Register Display
Register Display
Settlement: A batch close is used to settle the current batch and open a new batch for recording
and accumulating transactions.
Press [8
] for Settlement. STERLING
Press [F1] to close the batch.
SETTLEMENT
Press [F1] to close the batch.
Press [1] to print the report or [2] to display.
Select Report Option
1. Detail Prints detail information for through transactions
and a totals summary for each card type and issuer.
2. Summary Prints totals by card type and card issuer.
3. Clerk/Server Prints a summary report by all or one
clerk/server.
4. Open Pre-Auth Prints a list of all open pre-auth
transactions stored in the terminal.
5. Unadjusted Tip (NOT SUPPORTED)
6. EMV (NOT SUPPORTED)
7. Recent Error Displays a log of recent terminal and/or
transaction errors.
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Action
GIFT
0 - Issuance/Add
1 - Redemption
2 - Balance Inquiry
3 - Add Tip
Enter # of
Gift Cards 1
Enter Amount
$0.00
Swipe/Key Card
1 - Credit
2 - Debit
3 - Cash/Comp
Connecting… Receiving…
Printing…
Action
Gift Card Transaction Types (Optional)
Swipe or key gift card.
ISSUE ADD VALUE
Select payment option and press [ENTER].
CHOOSE PAYMENT TYPE
(No action while processing) CREDIT SALE
Redemption: Decreases the value stored on the consumer’s gift card account. This transaction is
performed when a consumer uses the card to purchase goods or services.
Terminal Display
Press [4] for the Gift Menu. STERLING
Issuance: Adds value to the gift card account. This transaction can be used to issue and activate a
new card, or to reload an active card with incremental value. Terminal Display
Press [4] for the Gift Menu. STERLING
Press
[0] for Issuance.
Key in number of cards and press [ENTER].
ISSUE ADD VALUE
Key in amount and press [ENTER].
ISSUE ADD VALUE
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Action GIFT
0 - Issuance/Add
1 - Redemption
2 - Balance Inquiry
3 - Add Tip
Enter Amount
$0.00
Swipe/Key Card
Connecting… Receiving…
Printing…
Action
GIFT
0 - Issuance/Add
1 - Redemption
2 - Balance Inquiry
3 - Add Tip
Enter # of
Gift Cards 1
Redemption (Continued) Terminal Display
Press [4] for the Gift Menu. STERLING
Press
[7] for Activation.
Key in number of cards and press [ENTER].
ISSUE ADD VALUE
Press
[1] for Redemption.
Key in amount and press [ENTER].
REDEMPTION
Swipe or key gift card.
ISSUE ADD VALUE
(No action while processing) CREDIT SALE
Activation: Create a consumer’s gift card account by assigning value to a card. One or more gift
cards can be activated at one time. Activations can only be performed on cards that have not been
previously activated. Terminal Display
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Action
Enter Amount
$0.00
Swipe/Key Card
1 - Credit
2 - Debit
3 - Cash/Comp
Connecting… Receiving…
Printing…
Action
GIFT
0 - Issuance/Add
1 - Redemption
2 - Balance Inquiry
3 - Add Tip
Swipe/Key Card
Connecting… Receiving…
Printing…
Swipe or key gift card.
ISSUE ADD VALUE
(No action while processing) CREDIT SALE
Activation (Continued) Terminal Display
Select payment option and press [ENTER].
CHOOSE PAYMENT TYPE
(No action while processing) CREDIT SALE
Balance Inquiry: Print a receipt that displays the customer’s available gift card balance (without
changing it). Terminal Display
Press [4] for the Gift Menu. STERLING
Press
[2] for Balance Inquiry.
Key in amount and press [ENTER].
ISSUE ADD VALUE
Swipe or key gift card.
ISSUE ADD VALUE
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