Ingenico iWL250B User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
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iWL250B EMV Certified PIN pad with
Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico iWL250B EMV PIN pad device. This document provides step-by-step instructions on
installation and usage of the iWL250B with Cash Register Express.
Note: To use Global Payments EMV as a payment processor you must be using version 12.8019
or above.

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TABLE OF CONTENTS
INSTALLING THE HARDWARE FOR SERIAL 4
CONFIGURING THE SERIAL CONNECTION SETTINGS ON THE PIN PAD 10
CONFIGURING THE RECEIPT OPTIONS ON THE PIN PAD 13
CONFIGURING DEBIT CASHBACK SETTINGS ON THE PIN PAD 16
CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV 20
PERFORMING A CREDIT CARD SALE 21
PERFORMING A CREDIT CARD SALE USING AN EMV CARD 22
PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD 23
PERFORMING A DEBIT CARD SALE 24
PERFORMING A MANUAL ENTRY SALE 27
PERFORMING A RETURN 30
PERFORMING A VOID 32
PERFORMING A SETTLEMENT/BATCH CLOSE 33
Important Notes –Please Read!
CRE must be on version 12.8019 or higher to use the iWL250B
Each iWL250B device needs its own wired internet connection (unique IP address). It cannot use the same internet cable
connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device
you will be installing.
Each register running card transactions must have its own iWL250B device; iWL250B devices may not be shared among
registers.
Credit card settlements must be done in CRE on every station where an iWL250B device is connected and you must enter a
password on the PIN pad to begin the settlement.
The iWL250B device must have settings pre-configured and installed by your payment processor prior to integration with
CRE.
Auto-settlement is NOT recommended if taking tips on the iWL250B.
Any instructions relating to the iWL250B PIN pad in this document are applicable to the iWL 252 PIN pad.

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Document Version
Date
Author
Description of Changes
1.0
July 21, 2017
Matthew Piccinich
1st Release
1.1
November 6, 2017
Matthew Piccinich
Replaced model all
mentions # iWL252 with
the Canada model branding
iWL250B.

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Installing the Hardware for Serial
Important: Every register processing card transactions MUST have its own iWL250B unit. Also, settlements need to be
run through CRE on each register that has an iWL250B unit connected and processing card transactions.
Hardware Connections - Power
1. Locate the included DC power adapter. Part
Number 192011331 and identify End 1
2. Connect the adapter into a nearby ac
outlet.
3. Connect End 1 into the PIN pad dock power
port.

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Hardware Connections –Ethernet
1. Locate an Ethernet Cable and connect 1
end to the same router or switch that the
computer running CRE is connected too.
2. Connect the other end of the Ethernet
cable to the port on the PIN pad dock.

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Hardware Connections –Serial
If your computer has a serial port then follow the steps below for a direct serial connection, if you are using a USB to
serial adapter, go to the next page to learn how to setup the PIN pad & computer with the adapter.
3. Locate the included RJ 11 to serial cable. It
is labeled with part # CAB350078A. Identify
End 1 and End 2
4. On the bottom of the PIN pad dock, locate
the panel clips and pull back on both clips
at the same time to loosen the panel and
pull it off of the dock.
5. Connect End 1 in the RJ 11 port labeled
COM1.
6. Run the through the space by the dock
ports.
7. Place the cover back on the dock.
8. Connect End 2 of the cable to the serial
port on the computer that will be using the
pin pad. Record the COM port # if it is
labeled.

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Hardware Connections –Serial to USB Adapter
The iWL250B PIN pad is certified to work with the Cables to Go Serial to USB cable adapter Model: 26886. To download
the driver for the adapter click here. Extract all of the files from the PL2303_Prolific_DriverInstaller_v1_8_0.zip folder
and run the PL2303_Prolific_DriverInstaller_v1_8_0.exe file as administrator to install the driver for the adapter. After
the adapter driver has been installed, you’ll need to confirm the Serial connection settings on the PIN pad and configure
the adapter port settings in the Windows Device Manager.
1. Locate the included RJ 11 to serial
cable. It is labeled with part #
CABxxxxx. Identify End 1 and End 2
2. On the bottom of the PIN pad dock,
locate the panel clips and pull back
on both clips at the same time to
loosen the panel and pull it off of
the dock.
3. Connect End 1 in the RJ 11 port
labeled COM1.
4. Run the through the space by the
dock ports.
5. Place the cover back on the dock.
6. Connect End 2 of the RJ11 to serial
cable to End 2 of the USB to Serial
adapter.

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7. Connect End 1 of the USB to Serial
adapter to the computer.
8. In Windows, open the Control Panel
9. In the search bar in the top right
hand corner of the Control Panel
window, type “Device Manager”
10. Click on Device Manager

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11. Double Click Ports (COM & LPT) to expand
the list of ports.
12. Record the COM port Number in Prolific
USB-to-Serial Comm Port(COM#)
13. Right Click Prolific USB-to-Serial Comm
Port(COM#)
14. Select Properties
15. Select the Port Settings tab
16. Set Bits per second to 19200
17. Set Data Bits to 7
18. Set Parity to Even
19. Set Stop bits to 1
20. Set Flow Control to None
21. Click OK to save the changes.

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Configuring the Serial Connection Settings on the PIN pad
1. With the pin pad Powered on, Press the ADMIN
key labeled “.,#*”. It can be found below the 9
key and above the green enter key.
2. Enter the Admin name and press the green
enter key
3. Enter the Admin Password and press the green
enter key

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4. Select Misc. Options (9)
5. Select Semi Integrated (1)
6. Select Communication Type (2)

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7. Select RS 232 (1)
8. Select COM 1 Selection (2)
**NOTE: This COM Selection is referring to the port #
on the PIN pad dock, click here to see the connection.
9. Select Baud Rate 19200(3)
10. When it returns to the SEMI-INTEGRATED
Menu, press the Red Cancel button until you
return to the welcome screen.

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Configuring the Receipt Options on the PIN pad
1. With the pin pad Powered on, Press
the ADMIN key labeled “.,#*”. It can
be found below the 9 key and above
the green enter key.
2. Enter the Admin name and press the
green enter key
3. Enter the Admin Password and press
the green enter key

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4. Select Setup Menu (3)
5. Select Receipts (3)
6. Select Receipts Options (3)

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7. Select RcptCopies (1)
8. Select One Copy (2)
9. When it returns to the Receipt
Options Menu, press the Red Cancel
button until you return to the
welcome screen.

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Configuring Debit Cashback Settings on the PIN pad
1. With the pin pad Powered on, Press the ADMIN
key labeled “.,#*”. It can be found below the 9
key and above the green enter key.
2. Enter the Admin name and press the green
enter key
3. Enter the Admin Password and press the green
enter key

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4. Select Setup Menu (3)
5. Select Trans Options (4)
6. Select Debit (2)

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7. Select CashBackLmt (2)
8. User the number pad to enter the maximum
cashback amount the customer can request
with the debit sale
9. Press the green Enter key to confirm the
amount.
10. Select CashBackAmt1 (3)

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11. User the number pad to enter the first cashback
amount selection the customer can request
with the debit sale
12. Press the Green Enter key to confirm the
amount.
13. Repeat steps 10 through 12 for CashBackAmt2
& CashBackAmt3.
14. When it returns to the Debit Options Menu,
press the Red Cancel button until you return to
the welcome screen.

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Configuring CRE/RPE for use with Global Payments EMV
You can configure CRE to communicate to the Pin Pad by following the step below.
1. Select the Manager or Options button.
2. Enter the administrator password
(default: admin) where applicable.
3. Select Setup(4) then, Setup Screen(G)
4. At the setup screen select the Payment
Processing tab
5. Select the Processing Tab
6. Select Credit/Debit
7. Select Global Payments Canada as the
Payment Processor from the dropdown
menu
8. Select Serial under the Communication
Type section
9. Enter the COM port # being used by the
iWL250B PIN pad in the previous section.
10. Press Update