Ingenico AMEX iCT220 User manual

AMEX iCT220 Terminal
Installation

AMEX iCT220 Terminal –Installation.
List of Parts:
Please find enclosed this AMEX iCT220 terminal with:
Telephone Cable
Terminal power supply
Rolls of paper
Terminal Installation:
Magic Box
1. Connect the Telephone Cable (using the clear plastic end) if you will process Dial Up transactions, into the
communication port marked on the Magic Box (do not use the port marked ‘RS232’). The other plastic end
of the Telephone Cable connects into your telephone socket.
2. Connect the Ethernet Cable (not included), if you will process transactions via IP, into the communication port
marked ETH on the Magic Box. The opposite end of the Ethernet cable will plug into a spare Ethernet socket on
your broadband router/switch or computer network.
3. Connect the Power Cable to the Magic Box in the port marked . Insert the electric plug into a power socket.

AMEX iCT220 Terminal –How to change a Paper Roll.
1. Open the paper compartment by lifting the catch located at the rear of the terminal.
2. Pulls the cover to the rear of the terminal.
3. Insert the paper roll in the compartment following the directions shown on the figure above.
4. Pull the paper up to the top of the terminal and hold it in this position. Maintain the paper and close the lid.
Paper Roll Info.:
Product Specs
Color
White
Style
Thermal
Width
58mm
Diameter
40 mm max
Size
2- 1/4" x 50'

Management Functions - AMEX Terminal (iCT220 model).
The following are frequently used management functions. To active a function, press the Fkey , followed by
the appropriate numeric key(s); then press the green [Enter] key and follow the prompts.
F1 (Scrolls through transactions)
This option shows on the screen each transaction the machine has (including voids transactions).
Press f2/f3 buttons for scrolling.
F4 (Lock)
Lock the terminal keypad.
F5 (Transaction Counter)
Display the numbers of sale and refund transactions in the batch.
F29 (Last message response)
Display the last message response received from the host.
F73 (Reprint ROC)
Reprints any specified receipt by entering the ROC number (Record of Charge).
F74 (Reprint SOC)
Reprints up to the last five SOCs (Summary of Charges).
F79 (Greetings)
Allow you to enter personalized message on the receipt (Header and/or Footer).
F82 (Print Test)
Verify if the printer is working properly printing the merchant information, initialization phone numbers, PABX,
terminal connection type (Dial or IP) and TID assigned.
F97 (Enable/Disable password to options)
Use to enable/disable password for the following type of transactions: Void, Refund, Offline transactions and
manual entry.

Car Rental –User Quick Reference Guide –Administrative Reports.
.
REPRINT BATCH* (up to the last five previous Batches)
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Press ENTER or press 0button.
3. Scroll with f2/f3▼/▲ buttons and select the batch to be reprinted. Press ENTER.
4. Wait for terminal to process transaction and print receipt.
*This option will not appear as part of the list if there is not previous batch closed.
REPRINT (Merchant or Customer copy Receipt)
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Scroll with f2/▼ button and select REPRINT then press ENTER or press the number besides of this option.
3. Enter the ROC NUMBER (shown in the receipt of 6 digits) then Press ENTER.
4. Press 1 for Merchant Copy or press 1for Customer Copy.
5. Wait for terminal to print a receipt.
REPORTS
PENDING Reports (Authorization transactions –Car Rental)
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Scroll with f2/▼ button and select REPORTS then press ENTER or press the number besides of this option.
3. Select PENDING Press ENTER or press 0button.
4. For TOTAL REPORT Press ENTER or press 0button, this prints a summary of Car Rental transactions.
5. For DETAIL REPORT press 1button, this prints each Car Rental transactions, a summary of totals will be print at the
end of this report.
6. For TOTAL DISPLAY press 2button, this shows on the screen the summary of Car Rental transactions, press f2/f3▼/▲
buttons for scrolling.
7. For DETAIL DISPLAY press 3button, this shows on the screen each Car Rental transaction, press f2/f3▼/▲ buttons for
scrolling.
SUBMISSION Reports (Transactions to be deposited for payment)
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Scroll with f2/▼ button and select REPORTS then press ENTER or press the number besides of this option.
3. Scroll with f2/▼ button and select SUBMISSION or press 1button.
4. For TOTAL REPORT Press ENTER or press 0button, this prints a summary of transactions (total amount) to be deposited.
5. For DETAIL REPORT press 1button, this prints each transactions to be deposited like Rental Return, Refunds and
offline transactions, a summary of totals will be print at the end of this report.
6. For TOTAL DISPLAY press 2button, this shows on the screen the summary of all the transactions to be deposited like
Rental Return, Refund and offline transactions, press f2/f3▼/▲ buttons for scrolling.
7. For DETAIL DISPLAY press 3button, this shows on the screen each transaction to be deposited, press f2/f3▼/▲
buttons for scrolling.
AUDIT DISPLAY (To view all the transactions)
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Scroll with f2/▼ button and select REPORTS then press ENTER or press the number besides of this option.
3. Scroll with f2/▼ button and select AUDIT DISPLAY or press 2button, this shows on the screen each transaction the
machine has in the memory (including voids transactions). Press f2/f3▼/▲ buttons for scrolling.

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Car Rental –User Quick Reference for AMEX Terminal (iCT220 model).
.
CAR RENTAL (Authorization)
1. On main Screen, swipe, insert customer card or manually enter card number (15 digits).
2. If swiped, enter the 4DBC* (4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
3. Enter base amount. Press ENTER.
4. Enter rental date (MMDD). Press ENTER. For “today date” only press ENTER.
5. Enter agreement number. Press ENTER.
6. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
7. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
RENTAL RETURN
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RENTAL RETURN then press ENTER or press 1button.
3. Press 0 for ROC NUMBER or press 1for Agreement Number.
4. Enter the information according you selected on step 3. Press ENTER then ENTER again to confirm.
5. Enter Return date (MMDD). Press ENTER. For “today date” only press ENTER.
6. Enter final amount. Press ENTER.
7. If a reauthorization is required, press ENTER to proceed.
8. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
GAS FEE
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select GAS FEE then press ENTER or press 2button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
7. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
8. Enter agreement number. Press ENTER.
9. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
10. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
LATE RETURN FEE
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select LATE RETURN FEE then press ENTER or press 3button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
7. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
8. Enter agreement number. Press ENTER.
9. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
10. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
*4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card.

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Car Rental –User Quick Ref. for AMEX Terminal iCT220 model (continued).
DROP FEE
11. On main screen press f2/▼ button to go “Transactions Menu”.
12. Scroll with f2/▼ button and select DROP FEE then press ENTER or press 4button.
13. Swipe, insert the customer card or manually enter the card number (15 digits).
14. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
15. Enter amount. Press ENTER then ENTER again to confirm.
16. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
17. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
18. Enter agreement number. Press ENTER.
19. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
20. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
VOID TRANSACTION
1. On main screen press f2/▼button to go”Transactions Menu”.
2. Scroll with f2/▼button and select VOID then press ENTER or press 5button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Press 0 for ROC NUMBER or press 1for Agreement Number (**).
5. Enter the information according you selected on step 4. Press ENTER then ENTER again to confirm.
6. Verify the amount and receipt number to be voided. Press ENTER to confirm.
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
(**)If there are more transactions with the same agreement number, press the CANCEL key to find the transaction to be voided then press ENTER to proceed.
REFUND (Credit)
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select REFUND then press ENTER or press 6button.
3. Enter password if transaction is password protected. Press ENTER.
4. Swipe customer card or manually enter card number (CHIP cards are not allowed for Refunds). Press ENTER.
5. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
6. Enter refund amount. Press ENTER then ENTER again to confirm.
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
OFFLINE TRANSACTIONS
CAR RENTAL OFFLINE:
1. On main screen press f2/▼button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select OFF-LINE TRANS. then press ENTER or press 7button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Select CAR RENT.OFFLINE then Press ENTER or press 0button
5. Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press ENTER.
6. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
7. Enter amount. Press ENTER then ENTER again to confirm.
8. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
9. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
10. Enter agreement number. Press ENTER.
11. Enter approval code. Press ENTER.
12. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
*4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card.

3/3
Car Rental –User Quick Ref. for AMEX Terminal iCT220 model (continued).
OFFLINE TRANSACTIONS
GAS FEE OFFLINE:
1. On main screen press f2/▼button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select OFF-LINE TRANS. then press ENTER or press 7button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Select GAS FEE OFFLINE then Press ENTER or press 1button
5. Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press ENTER.
6. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
7. Enter amount. Press ENTER then ENTER again to confirm.
8. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
9. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
10. Enter agreement number. Press ENTER.
11. Enter approval code. Press ENTER.
12. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
LATE RETURN FEE OFFLINE:
1. On main screen press f2/▼button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select OFF-LINE TRANS. then press ENTER or press 7button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Select LATE RET.OFFL then Press ENTER or press 2button
5. Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press ENTER.
6. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
7. Enter amount. Press ENTER then ENTER again to confirm.
8. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
9. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
10. Enter agreement number. Press ENTER.
11. Enter approval code. Press ENTER.
12. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
DROP FEE OFFLINE:
1. On main screen press f2/▼button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select OFF-LINE TRANS. then press ENTER or press 7button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Select DROP FEE OFFL then Press ENTER or press 3button
5. Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press ENTER.
6. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
7. Enter amount. Press ENTER then ENTER again to confirm.
8. Enter rental date (MMDD) and press ENTER. For “today date” only press ENTER.
9. Enter returned date (MMDD) and press ENTER. For “today date” only press ENTER.
10. Enter agreement number. Press ENTER.
11. Enter approval code. Press ENTER.
12. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
CLOSE THE BATCH
1. On main screen press f3/▲button to go “Administrative Menu”.
2. Scroll with f2/▼button and select CLOSE BATCH or press the number besides of this option.
3. Enter password and press ENTER.
4. Confirm the sales total and press ENTER.
5. The terminal will prompt to confirm the refund total. If it is ok then Press ENTER, if not press CANCEL.
6. The printer will print the batch reports; confirming the batch was received successfully by the processor.
*4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card.

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Lodging –User Quick Reference for AMEX Terminal (iCT220 model).
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CHECK IN (Authorization)
1. On main Screen, swipe, insert customer card or manually enter card number (15 digits).
2. If swiped, enter the 4DBC* (4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
3. Enter base amount. Press ENTER.
4. Enter arrival date (MMDD). Press ENTER. For “today date” only press ENTER.
5. Enter folio number. Press ENTER.
6. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
7. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
CHECK OUT
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select CHECK OUT then press ENTER or press 1button.
3. Press 0 for ROC NUMBER or press 1for Folio Number.
4. Enter the information according you selected on step 3. Press ENTER then ENTER again to confirm.
5. Enter Departure date (MMDD). Press ENTER. For “today date” only press ENTER.
6. Enter final amount. Press ENTER.
7. If a reauthorization is required, press ENTER to proceed.
8. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
NO SHOW
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select NO SHOW then press ENTER or press 2button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. Enter folio number. Press ENTER.
7. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
8. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
ROOM DEPOSIT
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select ROOM DEPOSIT then press ENTER or press 3button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. Enter arrival date (MMDD) and press ENTER. For “today date” only press ENTER.
7. Enter departure date (MMDD) and press ENTER. For “today date” only press ENTER.
8. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
9. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
VOID TRANSACTION
1. On main screen press f2/▼button to go”Transactions Menu”.
2. Scroll with f2/▼button and select VOID then press ENTER or press 4button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Press 0 for ROC NUMBER or press 1for Folio Number.
5. Enter the information according you selected on step 4. Press ENTER then ENTER again to confirm.
6. Verify the amount and receipt number to be voided. Press ENTER to confirm.
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
*4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card.

2/4
Lodging –User Quick Ref. for AMEX Terminal iCT220 model (continued).
REFUND (Credit)
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select REFUND then press ENTER or press 5button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Swipe customer card or manually enter card number (CHIP cards are not allowed for Refunds). Press ENTER.
5. Enter 4DBC*(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
6. Enter refund amount. Press ENTER then ENTER again to confirm.
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
RETAIL TRANSACTION
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RETAIL TRANS. then press ENTER or press 6button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
7. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
RESTAURANT TRANSACTIONS
RESTAURANT SALE
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RESTAURANT TRANS. then press ENTER or press 7button.
3. Select RESTAURANT SALE then Press ENTER or press 0button
4. Swipe, insert the customer card or manually enter the card number (15 digits).
5. If swiped, enter the 4DBC*(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC*. Press ENTER.
6. Enter amount. Press ENTER.
7. Enter tip amount. Press ENTER then ENTER again to confirm.
a. If tip is not known, press ENTER then ENTER again to confirm.
8. If is a Chip Card and PIN is required, enter the PIN # and press ENTER.
9. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
RESTAURANT ADJUSTMENT
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RESTAURANT TRANS. then press ENTER or press 7button.
3. Select ADJUSTMENT then Press ENTER or press 1button
4. Enter 6 digits receipt number (ROC#). Press ENTER then ENTER again to confirm.
5. Enter tip amount. Press ENTER then ENTER again to confirm.
6. Terminal displays: “ADJUST APPROVED.”
*4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card.