iPECS LIP-9000 Series User manual

LIP-9000 Series IP Phone (LME)
User Guide
Please read this user guide carefully before
operating your phone. Retain it for future reference.

Copyright © 2016 Ericsson-LG Enterprise Co. Ltd., All Rights
Reserved.
This material is copyrighted by Ericsson-LG Enterprise Co. Ltd. Any
unauthorized reproductions, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications
at any time without notice.
The information furnished by Ericsson-LG Enterprise in this material is
believed to be accurate and reliable, but is not warranted to be true in all
cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG
Enterprise Co., Ltd.
Revision History
Issue Date Description of Changes
1.0 September 26, 2016 New product release
1.1 May 30, 2018 Add LAN Cable securing method

LIP-9000 Series User Guide - CM- Issue 1.1i
Table of Contents
TABLE OF CONTENTS ...............................................................I
BEFORE USE..............................................................................1
ABOUT THIS GUIDE.................................................................................... 1
Introduction of the Document ....................................................... 1
Explanation of Symbol or Word.................................................... 1
CHAPTER 1. INTRODUCTION.................................................2
1.1 GENERAL........................................................................................ 2
1.2 FEATURE INFORMATION...................................................................2
1.3 FEATURE GROUPINGS..................................................................... 3
1.4 IPECS LIP-9000 PHONE DESCRIPTION........................................... 3
1.4.1 Phone Layout and Functions............................................ 3
1.5 LIP-9000 INSTALLATION..................................................................8
1.6 BUTTON KIT INSTALLATION.............................................................. 9
1.7 WALL MOUNT ............................................................................... 12
1.8 PHONE ENTERING TEXT ................................................................ 14
CHAPTER 2. USING THE LCD & SPEAKERPHONE ............16
2.1 USING THE LCD............................................................................ 16
2.2 USING THE SPEAKERPHONE .......................................................... 17
CHAPTER 3. RECEIVING CALLS..........................................19
3.1 ANSWERING A CALL WHILE IDLE .................................................... 19
3.2 RESPONDING TO A CALL WHILE BUSY............................................ 19
3.3 USING ANSWERING MACHINE EMULATION (AME)........................... 20
3.4 DIFFERENTIAL RING SIGNALS ........................................................ 20
3.5 ANSWERING CALLS TO OTHER STATIONS....................................... 21

ii LIP-9000 Series User Guide - CM- Issue 1.1
3.6 USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS......... 23
3.7 FORWARDING CALLS.....................................................................23
3.7.1 Forwarding calls to another Station or Voice Mail or
external number.......................................................................... 23
3.7.2 Forwarding callers to a Text Message............................ 24
CHAPTER 4. PLACING CALLS..............................................26
4.1 INTERNAL CALLS........................................................................... 26
4.1.1 Using Camp-On when calling a busy station.................. 26
4.1.2 Leaving a Message Wait Indication................................ 27
4.2 EXTERNAL CALLS.......................................................................... 27
4.2.1 Placing external Trunk calls............................................ 27
4.2.2 Waiting for the next available Outside line...................... 28
4.2.3 Account Codes: Tracking External calls for billing.......... 28
4.2.4 Disable dialing from your phone..................................... 29
4.2.5 Temporarily override dialing restrictions at a phone....... 29
4.3 USING DIRECTORY........................................................................ 29
4.3.1 Using Last Number Redial (LNR) ................................... 29
4.3.2 Using and Entering Saved Number Dial......................... 30
4.3.3 Using System Speed Dial Numbers ............................... 30
4.3.4 Using Station Speed Dial Numbers ................................ 31
4.3.5 Using Dial by Name and Entering Your Name............... 32
4.3.6 Using Automatic Called Number Redial (ACNR)............ 32
CHAPTER 5. CALL HANDLING .............................................34
5.1 CALL TRANSFER:SENDING A CALL TO A DIFFERENT DESTINATION ....34
5.2 CALL HOLD:PLACING A CALL IN A WAITING STATE ........................... 34
5.3 BROKER CALL:SWITCHING BETWEEN TWO CALLS ........................... 35
5.4 JOINING MULTIPLE PEOPLE IN A CONFERENCE ............................... 35
5.4.1 Setting up a Conference Room ...................................... 36
5.5 CALL PARK:PLACING A CALL ON HOLD TO PAGE ............................ 36
5.6 TWO-WAY RECORD:RECORDING A CALL........................................ 37
CHAPTER 6. SEND & RETRIEVE MESSAGES.....................38
6.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION ........... 38

LIP-9000 Series User Guide - CM- Issue 1.1iii
6.2 GETTING VOICE MAIL MESSAGES .................................................. 38
6.3 SENDING AND RECEIVING SHORT TEXT MESSAGES ........................ 39
CHAPTER 7. REMOTE SYSTEM ACCESS............................41
7.1 DIRECT INWARD SYSTEM ACCESS (DISA)...................................... 41
7.2 MOBILE PHONE EXTENSION........................................................... 41
CHAPTER 8. MISC. FEATURES ............................................43
8.1 CALL LOG..................................................................................... 43
8.2 USING INTERNAL AND MEET-ME PAGING........................................ 44
8.3 PUSH-TO-TALK (PTT) PAGE ......................................................... 45
8.4 WAKE-UP ALARM.......................................................................... 45
8.5 SYSTEM VOICE MEMO................................................................... 46
8.6 HOT DESK.................................................................................... 47
CHAPTER 9. FEATURES & FLEX BUTTONS .......................49
9.1 ENTERING STATION PROGRAM DATA ............................................. 49
9.2 ASSIGNING FEATURES TO FLEXIBLE BUTTONS................................ 49
CHAPTER 10. USER PROGRAM CODE................................51
10.1 EXTENSION USER PROGRAM CODE TABLE...................................51
APPENDIX: USEFUL INFORMATION......................................53
DISPOSAL OF YOUR OLD APPLIANCE ......................................................... 53
IMPORTANT SAFETY INFORMATION ........................................................... 53
REGULATORY INFORMATION ....................................................................54
[EU]............................................................................................. 54
[USA/CSA].................................................................................. 55
OPEN SOURCE SOFTWARE NOTICE.......................................................... 56

LIP-9000 Series User Guide - CM- Issue 1.11
Before Use
About this Guide
This guide is intended for users of an LIP-9010, LIP-9020, LIP-9030 and
LIP-9040 iPECS IP phone. The guide provides user-related information.
Introduction of the Document
This guide explains how to install and correctly use LIP-9010, LIP-9020,
LIP-9030 and LIP-9040 Phones. Product figures and screen images used in
this guide may be changed without notice for quality improvement.
Explanation of Symbol or Word
The following are symbols used in this guide. Information presented with
these symbols must be observed for the correct use of your Phone.
Caution!
This mark warns of a situation in which light injury or product damage
(hardware, software or data damage) may occur if the instructions are not
followed.
NOTE
A note provides additional explanation, emphasis on important information
or reference for related information, which is required for the correct use of
the phone.

2 LIP-9000 Series User Guide - CM - Issue 1.1
Chapter 1. Introduction
1.1 General
Your telephone is connected to an advanced-technology, highly versatile,
fully featured telecom system designed to make office communications
easy and productive. Employing state-of-the-art Voice over Internet
Protocol (VoIP) technology, voice and data converge on a single IP packet
network. Because each iPECS Phone is an IP appliance, it can be moved
easily throughout the office wherever there is a LAN connection and
maintain normal operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with the simpler operations of the iPECS
Phone Speakerphone, moves on to receiving and placing calls, and then to
more advanced features. Each section includes a brief and basic
description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System’s base default
Numbering Plan. Your specific Numbering Plan may be different. Some
features may not be available for you to access or may be subject to certain
limitations based on the set-up of the System. Please consult with your
System Administrator for further information.
NOTE
Under certain operating conditions, this equipment may not be able to make
emergency calls. Alternative arrangements should be made for access to
emergency services.

LIP-9000 Series User Guide - CM- Issue 1.13
1.3 Feature Groupings
Every effort has been taken to divide the features into a logical and
consistent sequence so that features can be quickly located.
Features have been divided into groups, Receiving Calls, Placing Calls, etc.
Within each group, features are arranged according to the difficulty of
operation and frequency of use.
1.4 iPECS LIP-9000 Phone Description
The iPECS LIP-9000 series phones incorporate the latest in VoIP
technology and user interface to provide you with a cost effective, simple to
use, productive communications tool.
Each LIP-9000 phone includes an LCD, fixed and flexible buttons with
LEDs, Navigation keys, and full-duplex speakerphone. As shown in the
layouts that follow the size of the LCD, number of flexible buttons and
softkeys (available with the LIP-9020, LIP-9030 and LIP-9040 only) varies
for each model.
The LIP-9010 includes a 3-line 320 by 48 dot graphic LCD and 5
flexible buttons.
The LIP-9020 includes a 4-line 320 by 80 dot graphic LCD, 10 flexible
buttons and 3 softkeys.
The LIP-9030 includes a 6-line 320 by 112 dot graphic LCD, 8 flexible
buttons and 3 softkeys.
The LIP-9040 includes an 8-line 320 by 144 dot graphic LCD, 12
flexible buttons and 3 softkeys.
Features and functions of your iPECS are accessed using the Fixed or
Flexible buttons, Softkeys or dial codes entered from the dial pad. In the
remainder of this User Guide, the Fixed or Flexible buttons are shown with
a box surrounding the BUTTON designation while Softkey menu selections
are shown with a double underline
1.4.1 Phone Layout and Functions
1.4.1.1Phone Layout
The figures below present line drawings of the front of each LIP-9000 series
phone identifying major elements of the user interface. As shown, the
layouts of the LIP-9010, LIP-9020, LIP-9030 and LIP-9040 are slightly
different.

4 LIP-9000 Series User Guide - CM - Issue 1.1
Figure 1: LIP-9010 Front
Figure 2: LIP-9020 Front

LIP-9000 Series User Guide - CM- Issue 1.15
Figure 3: LIP-9030 Front
Figure 4: LIP-9040 Front

6 LIP-9000 Series User Guide - CM - Issue 1.1
1.4.1.2Functions
Below is a brief description of the elements called out in the above LIP-
9000 series Phone diagrams.
1. Ring/Message Indicator: Flashes when receiving a new call or you
have a new message waiting.
2. LCD Display: Displays your phones status, dialing directories, and text
message information.
3. Handset: Use to answer a call using the handset.
4. Speaker: Delivers ringing and other signals, and lets you hear the
caller’s voce in speakerphone mode.
5. Dial pad buttons: Use to dial a number, select a menu item, or input a
value.
6. Speakerphone button: Toggles the IP phone speakerphone on and off.
The button illuminates when the speakerphone is active or the phone is
in menu mode.
7. Volume control button: Use to adjust Ring, Headset, Handset, and
Speaker volume.
8. Flexible buttons: Assigned as Line or feature access button.
LIP-9010 has 5-flexible buttons.
LIP-9020 has 10-flexible buttons.
LIP-9030 has 8-flexible buttons with 3 pages, total 24 buttons.
LIP-9040 has 12-flexible buttons with 3 pages, total 36 buttons.
9. Fixed buttons
Menu button: Accesses the menu for display and changes to the IP
Phone configuration.
Transfer button: Transfers the current active call. The button
switches the dial pad input mode (ABC, abc, or 123). The dial pad
mode displays in the upper-right corner.
Directory button: Accesses your private or public directory for
speed dialing.
Speed button: Use to assign your speed dial numbers.
Message button: When the MWI LED indicates you have a
message, use to access your Voice Mailbox.

LIP-9000 Series User Guide - CM- Issue 1.17
DND (Do Not Disturb) button: Use to activate DND so that your
phone will not ring. The button also deletes the last character of an
input in the menu mode.
Headset button: When using a headset, this button toggles the
headset state. When the headset is active, the button LED
illuminates red.
Hold (Save)button: Use to place a call on Hold. Also, use to
access a held call. In menu mode, it saves your inputs.
Mute button: Toggles audio from the microphone to the connected
party on and off.
10. Navigation key
Left: In LIP-9020, LIP-9030, and LIP-9040 models, use to select the
previous group of softkeys when ◄appears in the bottom-left of the
LCD.
Right: In LIP-9020, LIP-9030, and LIP-9040 models, use to select
the next group of softkeys when ► appears in the bottom-right of the
LCD.
Up: Scrolls through the phone’s menu options upward.
Down: Scrolls through the phone’s menu options downward.
11. OK Key: Selects the highlighted choice when navigating through a
menu. In LIP-9030 and LIP-9040, during a call, Pop-up display and call
information can be toggled using “OK” button. Pop-up disappear and
call information display in the top bar.
12. Softkeys: Softkeys are interactive, changing function based on the
status of LIP-9020, LIP-9030, and LIP-9040. The LIP-9010 does not
incorporate Softkeys.

8 LIP-9000 Series User Guide - CM - Issue 1.1
1.5 LIP-9000 Installation
The LIP-9000 Phones are shipped with the LIP-9000 Phone, handset and
coil cord, adjustable foot-stand, 2-meter (~6-foot) Cat 5 cable terminated in
RJ-45 connectors, and the Quick Guide. An optional AC/DC adapter is
available for use when the network connection does not provide power to
the phone (support IEEE 802.3af PoE -Power over Ethernet-).
Several other options including Button kits, see “1.6 Button Kit Installation”,
and wall mounting, see “1.7 Wall Mount”, are available.
The phone has a number of connections available including the handset
and LAN connection, which are required. Connections to your desktop PC,
headset and optional power adaptor are incorporated in the phone design.
To install the phone;
1. If needed install the Button kit
assembly as described in “1.6
Button Kit Installation”.
2. Insert the connectors of the coil
cord into the handset and
phone handset port as shown
in A.
3. Insert the provided Cat 5 cable
into the network connection of
the phone and the LAN wall
jack as shown in B.
4. When needed, your desktop PC can be connected to the PC LAN port
of the phone. Connect a Cat 5 cable (not provided) between the PC’s
LAN port and the PC LAN port of the LIP-9000 phone as shown in C.
5. If your LAN port does not support Class 2 Power over Ethernet (PoE),
you must install the optional AC Power adaptor. Note do not connect
the power adaptor if your port does support PoE. Connect the DC
output of the adaptor into the phone and the AC plug into a standard
AC power outlet as shown in D. Consult with your system administrator
to determine if you must install the AC power adaptor. You may need
to contact your local ELG-Enterprise representative for the appropriate
power adaptor for your region.
Caution!
To power your phone, use either PoE or the AC adaptor, not both.
Use the Ericsson-LG Enterprise approved AC power adaptor only. The AC
adaptor is ordered separately.

LIP-9000 Series User Guide - CM- Issue 1.19
6. A compatible headset may be connected to the Headset jack in the
bottom of the phone. As shown in E, connect the headset plug into the
headset jack. The LIP-9000 phones are compatible with several
headsets. Please consult with your local Ericsson LG-Enterprise
representative for a list of headsets compatible with the LIP-9000.
7. The phone includes a foot stand that can be installed to provide a 300
or 600angle of the face of the phone. If the phone is not wall mounted,
install the foot stand at the desired angle and secure the LAN cable at
the stand’s hanger as shown the below picture. If wall mounting, do not
install the foot stand.
NOTE
Once installation is complete, the phone may require configuration of the
network parameters before becoming operational. These parameters
should be modified by a trained technician only. Refer to “9.2.4 Network
Configuration” for additional details.
1.6 Button Kit Installation
The Button kits for the LIP-9000 Series phone provide 12 or 24 additional
flexible buttons. The flexible buttons on the Button kit are used as with the
flexible buttons on the phone proper and can be assigned for any of the
flexible button functions. One of three Button kits may attach to an LIP-9020,
LIP-9030 or LIP-9040 phone, and can be placed on your desktop or can be
wall-mounted with the phone.
The available button kits are shown in Figure 5 below and described as
follows.
The LIP-9012 DSS has 12 flexible buttons with tri-color LED. The DSS
button kit uses a paper label for the button designations.
The LIP-9024 DSS has 24 flexible buttons with tri-color LED. The DSS
button kit uses a paper label for the button designations.

10 LIP-9000 Series User Guide - CM - Issue 1.1
The LIP-9024 LSS has 12 flexible buttons with tri-color LED. The LSS
button kit uses an LCD for the button labels and has two flexible button
pages to represent 24 total flexible buttons. The two lower buttons
control the page view. The page button LED will flash when there is
new activity under a button on the page. You can press the page button
at any time to change the flexible button page view.
The LIP-9048 DSS has 48 flexible buttons with tri-color LED. The DSS
uses a paper label for the button designations. Two LIP-9048 DSS can
be connected to a phone.
LIP-9012 DSS LIP-9024 DSS LIP-9024 LSS LIP-9048 DSS
Figure 5: Button kits for LIP-9000 Series
Caution!
To avoid damaging the Phone or Button kit, remove power from the phone
before installing a Button kit.
The Button kit should be installed on the phone prior to making any
connections to the phone. This simplifies the installation for LIP-9012 DSS,
LIP-9024 DSS, and LIP-9024 LSS. To install the button kit:
Page buttons
right- page 1
left-page 2
Screw
Mounting
Tap
30-pin
connector
Flexible
buttons
Paper button
labels
LCD for button
labels

LIP-9000 Series User Guide - CM- Issue 1.111
1. First, assure the phone is NOT
connected to power. For
convenience, you may wish to
remove the handset and foot-
stand; this simplifies the
Button kit installation.
2. On the right side of the phone,
remove the Button kit cover.
3. Align the Button kit and phone
as shown in the drawing.
4. Push the Button kit into the phone until the button kit is fully engaged.
5. Insert the screws provided through the screw tabs in the Button kit and
tighten the screws into the phone. Do not over-tighten.
This simplifies the installation for LIP-9048 DSS. To install the button kit:
1. Set the power mode, protocol type, and PoE class in advance. Please
refer to the LIP-9048DSS Quick Installation Guide.
2. Make sure that the Joint Bracket is aligned with the side of the DSS
module, and insert the one side of the Joint Bracket into the mounting
holes.
3. And insert the other side of the Joint Bracket into the mounting holes
on the side of your phone.
4. Use the provided screws to connect the DSS module and phone firmly
together.
5. At the back of the DSS module and phone, remove the rubber plug from
the Accessory Expansion Module (AEM) port.
Mounting Hole
Connecting
Screw hole
Joint Bracket

12 LIP-9000 Series User Guide - CM - Issue 1.1
6. Plug the 12-Pin cable into the AEM port on the DSS module and phone.
7. Place the Wire Protective Cover behind the DSS module and align the
screw holes with the Wire Protective Cover screw holes on the DSS
module.
8. Tighten the screw to secure the Wire Protective Cover.
1.7 Wall Mount
The LIP-9000 series phones can be wall mounted as needed. The following
instructions describe the wall mount installation. Note the foot-stand must
not be installed.
1. If installed, remove the foot-
stand from the Phone and
Button kit.
2. Connect all wiring to the
Phone as described in “1.5
LIP-9000 Phone Installation”.
Connect the Phone side
wiring only.
3. If required, install the Button
kit.
4. Align the wall-mount bracket (ordered separately) over the back of the
phone, then press the bracket onto the phone applying steady pressure
until it clicks into place.
5. Install the Button kit wall-mount bracket if required, in the same manner
as the bracket for the phone.
6. Mark and drill two 7mm holes for plastic wall anchors (not included).
AEM
Port
Wire Protective
Cover
12 Pin cable