iPECS LIP-8004D User manual

LIP-8004D
User Guide

Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. Any unauthorized reproductions, use or
disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright
Laws. LG-Nortel reserves the right to make changes in specifications at any time without notice.
The information furnished by LG-Nortel in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases. LG-Nortel and iPECS are trademarks of LG-Nortel
Co. Ltd. All other brand and product names are trademarks or registered trademarks of their
respective companies.
Revision History
Issue Date Remark
1 Aug. 08 Initial Release
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached
to a product, it means the product is covered by the
European Directive 2002/96/EC.
2. All electrical and electronic products should be
disposed of separately from the municipal waste stream
via designated collection facilities appointed by
government or the local authorities.
The correct disposal of your old appliance will help
prevent potential negative consequences for the
environment and human health.
4. For more detailed information about disposal of your
old appliance, please contact your city office, waste
disposal service or the shop where you purchased the
product.

Important Safety Information
To prevent unexpected danger or damage please read this information before
installing or attempting to repair you phone. Warning and Caution information is
provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your
phone to high humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only LG-Nortel approved batteries and desktop chargers to
avoid the damage to the phone. Using other batteries or chargers voids
your warranty and may cause an explosion.
1. Only trained and qualified service
personnel shall install, replace or service
the phone.
2. Do not spill liquid life water on the
phone. If so, call the service center as
this may result in fire or electric shock.
3. If you see smoke or smell something
during use, unplug the power cord and
the phone line. Call the service center
immediately.
4. If the power adapter is used, do not
touch the plug with wet hands. This may
result in a fire or an electric shock or
equipment damage.
6. Do not use the phone during a
thunderstorm. Lightning strike may result
in fire, severe electrical or acoustic
shock.
7. Do not use the power adapter if the
power cord or wall outlet is damaged.
This may result in fire or an electric
shock.
1. Ensure that children do not pull on
phone cords. This may injure children or
result in equipment damage.
2. The ear-piece houses a magnetic
device which may attract pins or small
metal objects. Keep headset clear of
such objects and check before use.
3. Avoid placing the phone in an area
that is excessively dusty, damp or
subject to vibration.
4. Choose a site for the phone that is
well-ventilated and dry.
5. Do not plug multiple plug-packs into
one power outlet. This may result in the
plug overheating and may result in a fire
or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage
electronic components.
9. Keep out of direct sunlight and away
from heat.
10. No user-serviceable parts inside. Do
not insert a screwdriver or any metal
objects into the phone. This may cause
electric shock or damage the equipment
and will render the warranty void.
11. Clean the phone with a soft, dry cloth
only. Do not use volatile liquids such as
petrol, alcohol, or acetone as this may
cause a fire or result in discoloration or
damage to plastics. Do not clean with
wax or silicon products as these may
enter the equipment and cause operation
to become unstable.

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TABLE OF CONTENTS
REVISION HISTORY ................................................................................................................I
DISPOSAL OF YOUR OLD APPLIANCE..........................................................................I
IMPORTANT SAFETY INFORMATION.............................................................................II
TABLE OF CONTENTS.................................................................................................I
1.INTRODUCTION................................................................................................... 1
1.1 GENERAL.................................................................................................................................................................................1
1.2 FEATURE INFORMATION ...............................................................................................................................................1
1.3 FEATURE GROUPINGS...................................................................................................................................................1
1.4 IPECS LIP-8004 PHONE DESCRIPTION .......................................................................................................2
1.5 LIP-8004D PHONE INSTALLATION.................................................................................................................... 3
1.5.1 Wiring Connectors............................................................................................ 4
1.5.2 Power ............................................................................................................... 4
1.5.3 Wall Mount ....................................................................................................... 4
2.RECEIVING CALLS............................................................................................................5
2.1 ANSWERING A CALL WHILE IDLE .......................................................................................................................... 5
2.2 RESPONDING TO A CALL WHILE BUSY .............................................................................................................. 5
2.3 DIFFERENTIAL RING SIGNALS .................................................................................................................................. 6
2.4 ANSWERING CALLS AT NIGHT ...................................................................................................................................7
2.5 ANSWERING CALLS TO OTHER STATIONS.......................................................................................................7
2.6 USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS......................................................7
2.7 FORWARDING CALLS ...................................................................................................................................................... 8
2.7.1 Forwarding calls to another station or Voice Mail ............................................... 8
2.7.2 Forwarding calls to an external number.............................................................. 9
2.7.3 Forwarding callers to a Text Message .............................................................. 11
3. PLACING CALLS............................................................................................................13
3.1 INTERNAL CALLS ............................................................................................................................................................... 13
3.1.1 Using Camp-On when calling a busy station ....................................................13
3.1.2 To leave a Message Wait..................................................................................14
3.2 EXTERNAL CALLS ............................................................................................................................................................. 14
3.2.1 Placing external CO/VoIP calls ......................................................................... 14
3.2.2 Waiting for the next available CO/IP line ..........................................................16
3.2.3 Account Codes: Tracking External calls for billing ............................................ 16

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3.2.4 To disable dialing from your phone................................................................... 16
3.2.5 To temporarily override dialing restrictions at a phone .....................................17
3.3 USING AUTOMATED DIALING.....................................................................................................................................17
3.3.1 Using Last Number Redial (LNR) .....................................................................17
3.3.2 Using and Entering Saved Number Dial ........................................................... 18
3.3.3 Using System Speed Dial Numbers.................................................................. 18
3.3.4 Using and Entering Station Speed Dial Numbers ............................................. 18
4. CALL HANDLING............................................................................................................21
4.1 CALL TRANSFER:SENDING A CALL TO A DIFFERENT DESTINATION............................................. 21
4.2 CALL HOLD:PLACING A CALL IN A WAITING STATE .................................................................................. 21
4.3 BROKER CALL:SWITCHING BETWEEN TWO CALLS................................................................................. 22
4.4 JOINING MULTIPLE PEOPLE IN A CONFERENCE.......................................................................................... 22
4.4.1 Setting up a Conference Room......................................................................... 23
4.5 CALL PARK:PLACING A CALL ON HOLD TO PAGE.................................................................................... 23
5. RETRIEVING &RESPONDING TO MESAGES ................................................25
5.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION ....................................................... 25
5.2 GETTING VOICE MAIL MESSAGES ...................................................................................................................... 25
6. REMOTE SYSTEM ACCESS ....................................................................................26
6.1 DIRECT INWARD SYSTEM ACCESS (DISA).................................................................................................. 26
6.2 MOBILE PHONE EXTENSION....................................................................................................................................26
7. MISC.FEATURES ........................................................................................................ 28
7.1 BACKGROUND MUSIC AND MUSIC ON HOLD...............................................................................................28
7.2 USING INTERNAL,EXTERNAL AND MEET-ME PAGING.........................................................................28
7.3 PUSH-TO-TALK (PTT) PAGE .................................................................................................................................29
7.4 WAKE-UP ALARM............................................................................................................................................................29
7.5 ALARM/DOOR BELL........................................................................................................................................................30
7.6 POWER FAIL TRANSFER.............................................................................................................................................30
7.7 SYSTEM VOICE MEMO.................................................................................................................................................. 31
7.8 CONTRAST............................................................................................................................................................................ 32
7.9 NETWORK CONFIG.........................................................................................................................................................32
8. PBX, CENTREX &ISDN........................................................................................ 33
8.1 ACCESS PBX OR CENTREX ....................................................................................................................................33
8.2 ACCESS THE ISDN NETWORK ..............................................................................................................................33
8.2.1 Using the Keypad facility to access ISDN features........................................... 33
8.2.2 Activating ISDN Caller ID restriction .................................................................34
9. SET FEATURES &FLEX BUTTONS....................................................................35

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9.1 ENTERING STATION PROGRAM DATA ..............................................................................................................35
9.2 ASSIGNING FEATURES TO FLEX BUTTONS...................................................................................................35
APPENDIX AFLEXIBLE NUMBERING PLAN....................................................... 36
APPENDIX BUSER PROGRAM CODES................................................................ 39

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1.1 General
Your telephone is connected to an advanced-
technology, highly-versatile, fully-featured telecom
system designed to make office communications easy
and productive. Employing state-of-the-art Voice over
Internet Protocol (VoIP) technology, voice and data
converge on a single IP packet network. Because each
iPECS Phone is an IP appliance, it can be moved easily
throughout the office LAN and maintain normal
operation.
1.2 Feature Information
We have taken every effort to make this user guide
simple and straightforward. The guide starts with the
simpler operations of the iPECS Phone, and moves on
to receiving and placing calls, and then to more
advanced features. Each section includes a brief and
basic description of each feature and step-by-step
operation instructions.
The operations shown in this guide use the System’s
base default Numbering Plan. Your specific Numbering
Plan may be different. Some features may not be
available for you to access or may be subject to certain
limitations based on the set-up of the System (refer to
your System Administrator and/or iPECS Technical
Manuals as needed).
NOTE—Under certain operation conditions, this
equipment cannot be relied upon to make emergency
calls (loss of power, etc.). Alternative arrangements
should be made for access to emergency services.
1.3 Feature Groupings
Every effort has been taken to divide the features into a
logical and consistent sequence so that features can be
quickly located.
Features have been divided into groups, Receiving calls,
Placing calls etc. Within each group, features are
arranged according to the difficulty of operation and
frequency of use.
1. Introduction

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1.4 iPECS LIP-8004 Phone Description
The iPECS LIP-8004D Phone incorporates the latest in
VoIP technology and is intended for basic
communications (ex., a lobby or limited use phone). The
following image shows the LIP-8004D.
LIP-8004D Front and Back
Features are generally accessed using programmed
fixed, or flexible buttons, dial pad buttons, or dial codes
entered from the dial pad. In the remainder of this User
Guide, the Fixed or Flexible buttons are shown with a
box surrounding the BUTTON designation. The following
image shows the phone and buttons are described.
iPECS LIP-8004D Diagram

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DND – Blocks all incoming calls; red LED illuminates.
Speed – Access speed dialing, speed programming,
save number redial and last number redial.
Vol ST– Adjusts volume for ringing, headset, and
speakerphone; adjusts LCD brightness (in idle state).
Trans/PGM –Call transfer, or programming mode.
Hold/Save – Places active call on hold or saves
programming information.
Call Back – Initiates call back request when calling a
busy station; call connects when busy station is idle.
On-hook Dial – Allows User to place a call while on-
hook. Toggle to activate; red LED illuminates.
Flexible – Some are system pre-programmed for line
appearance, and some are user programmable.
Ring/MSG Indicator – Illuminates when ringing, or
message waiting.
LCD Display – Displays station number/current time or
telephone number of destination while talking.
1.5 LIP-8004D Phone Installation
LIP Phones and Consoles can be connected to any
standard 10/100 Base-T Ethernet switch port (shown in
graphic). When connected to an 802.3af compliant
switch port (ex., POE8), LIP Phones and series
consoles obtain power from the Ethernet port. When
LAN power is not available, the AC/DC adaptor must be
used. The following image shows how to connect the
handset, power cord, and LAN cable to the phone.
iPECS LIP-8004D Connections

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1.5.1 Wiring Connectors
The LIP-8004D has a single Ethernet port that is
connected to the LAN using a RJ-45 plug terminated
category 5 cable supplied with the Phone. A 2 meter (6
foot) cable is provided for desk mount installation.
Using the cable, one RJ-45 plug is inserted into the
"LAN" jack in the bottom of the Phone. The other RJ-45
plug is inserted into the RJ-45 jack previously wired to
an Ethernet switch port accessible by the MFIM. To
power the LIP Phone over the LAN, the switch port must
support POE (Power over Ethernet) standard 802.3af.
1.5.2 Power
All LIP-8000 series phones can be powered by the
AC/DC Adapter-K- (48 VDC @0.3A) or over the LAN
cable using the POE8 or other 802.3af compliant switch.
If using the AC/DC Adapter, after connecting the Phone
to the LAN, the Adapter’s DC voltage plug is inserted
into the power-input jack in the underside of the Phone.
One end of the AC power cord is inserted into the
mating receptacle of the AC Adapter, and the other end
is inserted into the AC power outlet.
1.5.3 Wall Mount
The LIP-8000 series phones can be wall mounted as
needed. The following instructions detail how to perform
a wall mount installation:
•Mark and drill two (2) 7mm holes for plastic wall anchors.
•Insert the two (2) anchors into the holes and insert and tighten
the each screw leaving about 2.5 mm (1/8-inch) of the screw
exposed.
•Slide the LIP-8000 phone over the screws and assure the
phone is secure.
•NOTE—It may be necessary to remove the phone and tighten
or loosen the screws for a secure mounting.

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Receiving Calls
2.1 Answering a Call While Idle
There are 3 basic types of incoming calls;
internal/external ringing calls, Intercom Voice
Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line
Preference; in this case, calls that ring are answered
by lifting the handset. Otherwise, you must press the
flashing Flex button.
External calls to an iPECS Phone will appear under the
CO/IP line button or a LOOP button. External calls are
from CO lines or VoIP channels that are programmed to
ring at your phone. For external calls, Delay Ring may
be assigned allowing others to answer the call before
the call rings at your phone.
Calls can be forwarded in some manner from another
user; if providing call coverage for other users, you may
also receive Station Call Coverage calls.
Calls placed on Hold, including Transfers, parked calls,
etc., will Recall if left on hold for too long.
ICM Voice Announce calls are answered based on the
ICM Signaling mode at the receiving phone; in Hands-
Free (HF) mode, after the splash tone and
announcement, speak normally into the microphone. In
the Privacy (PV) mode, lift the handset to respond. The
ICM Signaling mode can be assigned in Station
Programming.
2.2 Responding to a Call While Busy
While you are busy on another call, you may receive a
Muted Ring, Camp-On tones, or Voice-Over
announcements. Muted Ring is provided over the
speaker of your Phone indicating a Call Waiting. You
also may receive Camp On tones, a burst of tones on
2. Receiving Calls
To answer a call ringing at your phone:
•Lift the handset and, then press the flashing Flex button (as
needed), the call will be connected.
To respond to an Intercom Voice Announce call:
•Lift the handset to respond.

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top of the existing call, as an indication of another call
waiting.
While busy, certain stations can activate Voice-Over to
your phone. When used audio is received from both the
active call and the Voice Over announcement.
Respond to any of these Off-hook Signals by: placing
the existing call on Hold and responding to the new
incoming call, activating One-time DND, sending a
Silent Text Message, or ignoring the new call.
Silent Text Message requires a TEXT MESSAGE button
(not available on a SLT or other non-display terminal).
The Attendant or Secretary may use Intrusion to
announce a call while you are busy.
2.3 Differential Ring Signals
When multiple phones in a small area ring, it can be
difficult to tell which are ringing. The LIP-8004D has 8
ring tones available for differentiating one phone’s
ringing from another. The tones are stored in the phone
permanent memory.
To answer a Call Waiting:
•Press HOLD/SAVE,and/or
•Press the flashing FLEX button.
To activate One-time DND:
•Press the DND button.
To send a Silent Text Message:
•Press the programmed TEXT MESSAGE button,
•Select the desired message to send.
To select a Ring Tone from phone memory:
•Lift Handset
•Press
TRANS/PGM,
•Dial 1 for Ring Tones,
•Dial 1 or 2 for Internal or External ring,
•Dial 1-8 for the desired tone number; a confirmation tone is
heard,
•Press
HOLD/SAVE to make the selection.

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2.4 Answering Calls at Night
In the Night mode, Loud Bell Control may be used to
send ring signals to external bells. You may answer
these calls with Universal Night Answer (UNA).
2.5 Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up
(answer) the call. Select to answer a call ringing at a
specific station (Directed Call Pick-Up) or you may
choose to answer the oldest call ringing to your station
group (Group Call Pick-Up). Assign a Flex button with
the Group Call Pick-Up code (566) for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing
station Private Line unless the line appears on your
phone.
2.6 Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb (DND) when you wish to not be
interrupted by pressing the DND button; the phone will
block incoming calls. Internal callers will receive a fast
busy tone and the display will show the DND status.
Activate Do-Not-Disturb while ringing (One-Time DND);
Ringing terminates and the caller will receive a fast busy
tone and it requires a DND button.
When an Executive activates DND, calls are forwarded
to the paired Secretary automatically.
To answer a call ringing during night mode:
•Lift the handset,
•Dial 567 (UNA code).
To answer a call ringing at another station:
•Lift the handset,
•Dial 7 (Directed Call Pick-Up code),
•Dial the Intercom Number of the ringing station; call is
connected.
To answer a call ringing at a station in your group:
•Lift the handset,
•Dial 566 (Group Call Pick-Up code), the call is connected.

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The Attendants and Secretary may be able to activate
DND Override and Intrude on an active call. The
Attendants may also cancel DND at other stations.
2.7 Forwarding Calls
2.7.1 Forwarding calls to another station or Voice Mail
Incoming calls may be diverted to other resources of the
system. Resources include other stations, VMIM/VSF
Voice Mail and External Voice Mail. Your LCD and
the LCD of the forward receiver will both indicate the
forward status.
Call Forward can be activated from your phone or from
a different station (Call Forward, Remote). You may
define the conditions or ‘type of forward’ as below:
1: Unconditional—All calls to the station, except
recalls, are forwarded.
2: Busy—Immediately forwards all calls, except recalls,
when the station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer
within the No Answer timer.
4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer
timer.
When you forward calls from a different station, you may
need to enter your Authorization Code.
Calls on a Private Line will not forward except to a
station with an appearance of the Private Line or to
Voice Mail.
To toggle DND ON and OFF:
•Press the DND button.

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2.7.2 Forwarding calls to an external number
Forward calls to an external CO/IP destination; calls can
be forwarded from an internal station or a remote
location. You may define the conditions or ‘type of
forward’ as below:
1: Unconditional—All calls to the station, except
recalls, are forwarded internally or externally.
2: Busy—Immediately forwards all calls to the station,
except recalls, when station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer
within the No Answer timer.
To activate Call Forward from your phone to another phone or
internal system resource:
•Lift the handset,
•Press the programmed FWD or dial 554 (Call Forward code),
•Dial the type of forward code 1-4,
•Dial the destination number.
To deactivate Call Forward from your phone:
•Lift the handset,
•Press
FWD or dial 554,
•Press the # key.
To activate Call Forward for your phone from a different phone (Call
Forward, Remote):
•Lift the handset,
•Press FWD or dial 554,
•Dial 0 (Remote Call Forward code),
•Dial your Authorization Code (Station number & Password),
•Dial the ‘type of forward’ code 1-4,
•Dial the destination number.
To deactivate Call Forward, Remote:
•Lift the handset,
•Press
FWD or dial 554,
•Dial 0 (Remote Call Forward code),
•Dial your Authorization Code (Station number & Password),
•Press the # key.

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4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer
timer.
When you forward calls from a different station or a
remote location, you may need to enter your
Authorization Code. In addition, from a remote location,
you must access the system through a DISA enabled
CO line.
To activate Call Forward, Off Premise (forward to an external
number) from your phone:
•Lift the handset,
•Press the programmed FWD button or dial 554,
•Dial the ‘type of forward’ code 1-4,
•Press SPEED,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external
number) from a different phone:
•Lift the handset,
•Press
FWD or dial 554,
•Dial the Remote Call Forward code 0,
•Dial your Authorization code (Station number & Password),
•Dial the ‘type of forward’ code 1-4,
•Press
SPEED,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external
number) from a remote location:
•Lift the handset,
•Dial the telephone number of a DISA assigned CO line,
•While receiving dial-tone, dial the Call Forward feature code
554,
•Dial your Authorization Code (Station number & Password),
•Dial the ‘type of forward’ code 6-9,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.

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2.7.3 Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to
return a ‘Text Message’ to callers. When calling your
Station, Internal callers will automatically receive the
selected message or you can send a text message you
select in response to an internal call, Silent Text
Message.
There are 11 Custom Display Messages each up to 24
characters. Ten can be assigned by the Attendant and
one assigned by you, see Station Speed Dial Character
entry chart.
In addition, there are ten fix Pre-defined Text Messages;
some allow auxiliary input for time, date, etc. (as shown
in message list).
Message 01: LUNCH RETURN AT hh:mm
Message 02: ON VACATION
RETURN AT DATE mm:dd
Message 03: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 04: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 05: OUT OF OFFICE
RETURN UNKNOWN
Message 06: CALL (enter up to 17 digits)
Message 07: IN OFFICE STA xxxx
Message 08: IN MEETING
RETURN AT TIME hh:mm
Message 09: AT HOME
Message 10: AT BRANCH OFFICE
To activate Custom or Pre-defined Message Forward:
•Lift the handset,
•Press
TRANS/PGM,
•Dial User Program feature code 51,
•Dial the two-digit text Message code (00-20),
•Dial any auxiliary input for messages 01-04 and 06-08,
•Press
HOLD/SAVE, forward confirmed.
To cancel activated Message:
•Press the flashing programmed FWD button or dial 554,
•Press the # key.

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To program the Station Custom Message (00) at your station:
•Press
TRANS/PGM,
•Dial User Program feature code 52,
•Enter Message contents, up to 24 characters, using the
following Character Entry Chart,
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
*1 -
Blank
*2 - :
*3 - ,
0-00 #
Character Entry Chart
•Press
HOLD/SAVE, message saved.

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2. Placing Calls
3.1 Internal Calls
You can place calls to other stations in the system over
the Intercom. The call will ring, or for an ICM Voice
Announce call, a splash tone will be heard. Ring or
Voice Announce is normally determined by settings at
the called station but you may change this by dialing ‘#’
after placing the call. By changing the mode, a Voice
Announce call will ring or a ringing ICM call will allow
Voice Announce (toggle).
You can assign a Flex button for Direct Station
Selection/Busy Lamp Field (DSS/BLF). The DSS/BLF
button allows you to call another station with the single
of a button. The button LED will display the other
station’s status (ON=busy, OFF=idle).
When you go off-hook, you may connect to another
station or system resource automatically. This Prime
Line Preference may be immediate or delayed allowing
you to take other actions during the delay. Otherwise,
you may press another Flex button before going off-
hook to override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone
will time-out, and after the Howler tone is received,
your phone will be placed out-of-service in Intercom
Lock-Out; you then must hang-up to return the phone
to an idle state.
3.1.1 Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On,
Callback or Voice Over at the station. Camp-On
allows you to wait off-hook for the called station to
answer. Callback allows you to hang-up, and when the
busy station returns to an idle state, the system will call
3. Placing Calls
To place an Intercom call:
•Lift the handset,
•Dial the Intercom number of the desired station,
•When the call is answered or the Splash tone is heard, speak
to the called party.

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your Station; after you answer the callback, the system
will call the previously busy station.
If you are the Attendant or Secretary, you may activate
Intrusion. You may also use Step Call; dial the next
station by dialing just the last digit of the Intercom
number.
3.1.2 To leave a Message Wait
If the called user does not answer or is in DND mode,
you may leave a Message Wait. The called user will
receive a Message Wait indication; the MSG LED will
flash.
3.2 External Calls
3.2.1 Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These ‘lines’
are accessed either using a button on the iPECS Phone
assigned as a CO/IP line or using dial codes. The
CO/IP lines are grouped for different types of calls, local,
long distance, etc. Using the CO/IP line group code,
you will be able to access any line from the group. A
Flex button on the iPECS Phone assigned as a LOOP
button lets you access a line from a group. Dial codes
for access to CO/IP lines are:
Individual CO/IP line access
To Camp-On (wait off-hook) for a busy station:
•While placing a call to a busy station, dial * and wait for an
answer.
To Callback (wait on-hook) for a busy station:
•While placing a call to a busy station, press the CALL BACK
button and hang-up.
To make a Voice Over announcement to a busy station:
•Dial #, and after the Splash tone is heard, begin speaking.
To activate Message Waiting:
•Lift handset, and press the TRANS/PGM button,
•Dial 556 (a confirmation tone will be heard) and hang-up.