iPECS LIP-9002 User manual

LIP-9002
User Guide
Please read this user guide carefully before
operating your set. Retain it for future reference.

Copyright © 2014 Ericsson-LG Enterprise Co., Ltd. All Rights
Reserved.
This material is copyrighted by Ericsson-LG Enterprise Co. Ltd. Any
unauthorized reproductions, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications
at any time without notice.
The information furnished by Ericsson-LG Enterprise in this material is
believed to be accurate and reliable, but is not warranted to be true in all
cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG
Enterprise Co., Ltd.
Document Information
Issue Date Description of Changes
1.0 July 11, 2014 New product release
1.1 August 27, 2014 General update
1.2 September 2, 2014 Adapter specification update
1.3 March 4, 2015
Added iPECS system and its related
features
1.4 March 13, 2015 General update

LIP-9002 User Guide - ST i
Table of Contents
BEFORE USE..............................................................................1
ABOUT THIS GUIDE.................................................................................... 1
Introduction of the Document ....................................................... 1
Explanation of Symbol or Word.................................................... 1
1. INTRODUCTION.................................................................2
1.1 GENERAL........................................................................................ 2
1.2 FEATURE INFORMATION...................................................................2
1.3 FEATURE GROUPINGS.....................................................................3
1.4 IPECS LIP-9002 PHONE DESCRIPTION........................................... 3
1.4.1 Phone Layout and Functions............................................ 4
1.5 LIP-9002 PHONE INSTALLATION...................................................... 6
1.5.1 Wall Mount........................................................................ 7
1.6 ENTERING TEXT.............................................................................. 8
2. USING THE LCD & SPEAKERPHONE............................10
2.1 USING THE LCD............................................................................ 10
2.2 USING THE SPEAKERPHONE .......................................................... 10
3. RECEIVING CALLS..........................................................12
3.1 ANSWERING A CALL WHILE IDLE .................................................... 12
3.2 RESPONDING TO A CALL WHILE BUSY............................................ 13
3.3 USING ANSWERING MACHINE EMULATION (AME)........................... 13
3.4 DIFFERENTIAL RING SIGNALS ........................................................ 14
3.5 ANSWERING CALLS AT NIGHT ........................................................ 15
3.6 ANSWERING CALLS TO OTHER STATIONS....................................... 15
3.7 USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS......... 16
3.8 FORWARDING CALLS.....................................................................16

ii LIP-9002 User Guide - ST
3.8.1 Forwarding calls to another Station or Voice Mail.......... 16
3.8.2 Forwarding calls to an external number.......................... 17
3.8.3 Forwarding callers to a Text Message............................ 19
4. PLACING CALLS .............................................................21
4.1 INTERNAL CALLS........................................................................... 21
4.1.1 Using Camp-On when calling a busy station.................. 22
4.1.2 Leaving a Message Wait................................................. 22
4.1.3 Leaving a Voice Mail....................................................... 22
4.2 EXTERNAL CALLS.......................................................................... 23
4.2.1 Placing external (Outside Line) calls .............................. 23
4.2.2 Waiting for the next available Outside line...................... 24
4.2.3 Account Codes: Tracking External calls for billing.......... 24
4.2.4 Disable dialing from your phone.....................................25
4.2.5 Temporarily override dialing restrictions at a phone....... 25
4.3 USING DIRECTORY........................................................................ 25
4.3.1 Using Last Number Redial (LNR) ...................................25
4.3.2 Using and Entering Saved Number Dial......................... 26
4.3.3 Using System Speed Dial Numbers ............................... 26
4.3.4 Using Station Speed Dial Numbers................................ 26
4.3.5 Using Dial by Name and Entering Your Name ............... 27
4.3.6 Using Automatic Called Number Redial (ACNR)............ 28
5. CALL HANDLING.............................................................30
5.1 CALL TRANSFER:SENDING A CALL TO A DIFFERENT DESTINATION....30
5.2 CALL HOLD:PLACING A CALL IN A WAITING STATE ........................... 30
5.3 BROKER CALL:SWITCHING BETWEEN TWO CALLS ........................... 31
5.4 JOINING MULTIPLE PEOPLE IN A CONFERENCE ............................... 31
5.4.1 Setting up a Conference Room ...................................... 32
5.5 CALL PARK:PLACING A CALL ON HOLD TO PAGE ............................ 33
5.6 TWO-WAY RECORD:RECORDING A CALL........................................ 33
6. SEND & RETRIEVE MESSAGES.....................................34
6.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION ........... 34
6.2 GETTING VOICE MAIL MESSAGES .................................................. 34

LIP-9002 User Guide - ST iii
6.3 SENDING AND RECEIVING SHORT TEXT MESSAGES ........................ 35
7. REMOTE SYSTEM ACCESS............................................37
7.1 DIRECT INWARD SYSTEM ACCESS (DISA)...................................... 37
7.2 MOBILE PHONE EXTENSION........................................................... 37
8. MISC. FEATURES ............................................................39
8.1 CONTRAST ................................................................................... 39
8.2 BACKGROUND MUSIC AND MUSIC ON HOLD....................................39
8.3 USING INTERNAL,EXTERNAL AND MEET-ME PAGING ...................... 39
8.4 PUSH-TO-TALK (PTT) PAGE ......................................................... 40
8.5 WAKE-UP ALARM.......................................................................... 41
8.6 ALARM/DOOR BELL....................................................................... 42
8.7 SYSTEM VOICE MEMO................................................................... 42
9. FEATURES & FLEX BUTTONS.......................................44
9.1 ENTERING STATION PROGRAM DATA ............................................. 44
9.2 ASSIGNING FEATURES TO FLEX BUTTONS ...................................... 44
9.3 NETWORK CONFIGURATION........................................................... 45
USEFUL INFORMATION ..........................................................47
DISPOSAL OF YOUR OLD APPLIANCE ......................................................... 47
IMPORTANT SAFETY INFORMATION ........................................................... 47
REGULATORY INFORMATION .................................................................... 49
[EU]............................................................................................. 49
[USA/CSA].................................................................................. 49
OPEN SOURCE SOFTWARE NOTICE.......................................................... 50
GPL License:.............................................................................. 50

LIP-9002 User Guide - ST 1
Before Use
About this Guide
This guide is intended for users of the LIP-9002; it provides user-related
information.
Introduction of the Document
This guide explains how to install and correctly use your new LIP-9002.
Product figures and screen images used in this guide may change without
notice. They are provided here for indicative purposes.
Explanation of Symbol or Word
The following are symbols used in this guide. Information presented with
these symbols must be observed for correct use of the LIP-9002.
CAUTION
This mark warns of a situation in which light injury or product damage
(hardware, software or data damage) could occur if the instructions are not
followed.
NOTE
A note provides additional explanation, emphasis on important information
or reference to related information required for the correct use of the phone.

2 LIP-9002 User Guide - ST
1. Introduction
1.1 General
Your telephone is connected to an advanced-technology, highly versatile,
fully featured telecom system designed to make office communications
easy and productive. Employing state-of-the-art Voice over Internet
Protocol (VoIP) technology, voice and data converge on a single IP packet
network. Because each iPECS Phone is an IP appliance, it can be moved
easily throughout the office LAN and maintain normal operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with the simpler operations of the iPECS
Phone Speakerphone, moves on to receiving and placing calls, and then to
more advanced features. Each section includes a brief description of each
feature and step-by-step operating instructions.
The operations shown in this guide use the System’s base default
Numbering Plan. Your specific Numbering Plan may be different. Some
features may not be available for you to access or may be subject to certain
limitations based on the set-up of the System. Refer to your system
administrator for further information.
NOTE
Under certain operating conditions, this equipment may not be able to make
emergency calls. Alternative arrangements should be made for access to
emergency services.

LIP-9002 User Guide - ST 3
1.3 Feature Groupings
Features have been divided into groups, Receiving Calls, Placing Calls, etc.
Within each group, features are arranged according to the difficulty of
operation and expected frequency of use.
1.4 iPECS LIP-9002 Phone Description
The iPECS LIP-9002 phone (shown below) incorporates the latest in VoIP
technology and user interface to provide you with a cost effective, simple to
use, productive communications tool.
The LIP-9002 includes a 2-line 128 by 32 dot matrix graphic LCD.
Features and functions of your iPECS are accessed using the fixed or
flexible buttons, or dial codes entered from the dial pad.
In the remainder of this User Guide, the fixed or flexible buttons are shown
with a box surrounding the BUTTON designation.

4 LIP-9002 User Guide - ST
1.4.1 Phone Layout and Functions
1.4.1.1 Phone Layout
Below is the layout of LIP-9002.
Figure 1: LIP-9002 Front View
1.4.1.2 Functions
Below is a brief description of each of the control buttons and indicators on
the LIP-9002 Phone.
1. Ring/Message Indicator: Illuminates when ringing, or message waiting.
2. LCD Display: the display indicates status, dialing directories, and text
message information.
3. Handset: Use to answer a call using the handset.
4. Speaker: Lets you hear the caller’s voce in speakerphone mode.

LIP-9002 User Guide - ST 5
5. Dial pad buttons: Use to dial a number, select a menu item, or input a
value.
6. Volume control button: Use to adjust Ring, Headset, Handset, and
Speaker volume.
7. Speakerphone button: Toggle the IP phone speakerphone On and Off.
8. Flexible buttons: These buttons are assigned to access outside Lines
or features.
LIP-9002 has 4-flexible buttons.
9. Fixed buttons
Transfer (PGM) button: Transfers the current active call. Also,
accesses the User Program menu from the idle state or switches the
dial pad input mode in the input screen. The dial pad mode displays
in the lower right corner (ABC, abc, or 123).
Speed button: Use to assigns your speed dial numbers.
Message (Call Back) button: When the MWI LED indicates you
have a message, use to access your Voice Mail server. Initiates call
back request when calling a busy station; call is completed when
busy station returns to idle status.
Headset button: When using a headset, this button toggles the
headset state.
Hold (Save) button: Use to place a call on Hold. Also, use to
access a held call. In User Program menu mode, it saves your inputs.
Mute button: Toggles audio from the microphone to the connected
party On and Off.
DND (Do Not Disturb): Use to activate DND so that your phone will
not ring. The button also deletes the last character of an input in the
menu mode.

6 LIP-9002 User Guide - ST
1.5 LIP-9002 Phone Installation
The LIP-9000 Phones are shipped with the LIP-9000 Phone, handset and
coil cord, adjustable foot-stand, 2-meter (~6-foot) Cat 5 cable terminated in
RJ-45 connectors, and the Quick Guide. An optional AC/DC adapter is
available for use when the network connection does not provide power to
the phone (support IEEE 802.3af PoE -Power over Ethernet-). In addition,
the LIP-9002 can be wall mounted as discussed in 1.5.1 Wall Mount
The phone has a number of connections available including the handset
and LAN connection, which are required. Connections to your desktop PC,
headset and optional power adaptor are incorporated in the phone design.
.
To install the phone;
1. Insert the connectors of the
coil cord into the handset and
phone handset port as shown
in A.
2. Insert the provided Cat 5 cable
into the network connection of
the phone and the LAN wall
jack as shown in B.
3. When needed, your desktop
PC can be connected to the
PC LAN port of the phone.
Connect a Cat 5 cable (not provided) between the PC’s LAN port and
the PC LAN port of the LIP-9000 phone as shown in C.
4. If your LAN port does not support Class 2 Power over Ethernet (PoE),
you must install the optional AC Power adaptor. Note do not connect
the power adaptor if your port does support PoE. Connect the DC
output of the adaptor into the phone and the AC plug into a standard
AC power outlet as shown in D. Consult with your system administrator
to determine if you must install the AC power adaptor. You may need
to contact your local ELG-Enterprise representative for the appropriate
power adaptor for your region.
Caution!
To power your phone, use either PoE or the AC adaptor, not both.
Use the Ericsson-LG Enterprise approved AC power adaptor only. The AC
adaptor is ordered separately.
5. A compatible headset may be connected to the Headset jack in the
bottom of the phone. As shown in E, connect the headset plug into the

LIP-9002 User Guide - ST 7
headset jack. The LIP-9000 phones are compatible with several
headsets. Please consult with your local Ericsson LG-Enterprise
representative for a list of headsets compatible with the LIP-9000.
6. The phone includes a foot stand that can be installed to provide a 300
or 600angle of the face of the phone. If the phone is not wall mounted,
install the foot stand at the desired angle. If wall mounting, do not
install the foot stand.
NOTE
Once installation is complete, the phone may require configuration of the
network parameters before becoming operational. These parameters
should be modified by a trained technician only. Refer to 9.3 Network
Configuration
1.5.1 Wall Mount
for additional details.
The LIP-9002 phone can be wall mounted. The following instructions
describe how to perform a wall mount installation.
1. If installed, remove the foot-stand
from the Phone.
2. Connect all wiring to the Phone as
described in 1.5 LIP-9002 Phone
Installation. Connect the Phone side
wiring only.
3. Align the wall-mount bracket (not
included) over the back of the phone,
then press the bracket forward
applying steady pressure until it
clicks into place.
4. Mark and drill two 7mm holes for plastic wall anchors (not included).
5. Insert the two anchors into the holes, and insert and tighten the two
screws leaving about 2.5 mm (1/8-inch) exposed.
6. Align the key holes in the bracket over the screws and slide the LIP-
9002 phone down assuring the phone is secure.
7. Remove, reverse and re-install the handset hook so that the hook
catches the groove in the handset receiver.

8 LIP-9002 User Guide - ST
8. Hang the handset up on the handset hook.
9. Complete all wiring connections as described in 1.5 LIP-9002 Phone
Installation
NOTE
.
It may be necessary to remove the phone and tighten or loosen the screws
for a secure mounting.
1.6 Entering Text
Several features available to your phone require text entry. Station and
Speed dial name assignment, Dial-by-Name, and Intercom Text Messaging
all require character entry. Characters are entered by pressing the dial pad
digit with the character multiple times based on the character position on
the button. For example, the letter ‘C’ is the third letter on the digit ‘2’ thus,
to enter a ‘C’, the dial pad digit ‘2’ would be pressed 3 times.
You can enter upper or lower case letters, symbols, or numeric characters.
The entry mode is controlled with the TRANSFER (PGM) button. The entry
mode is indicated in the LCD of your phone as ABC, abc, *, or 123.
The chart below maps each dial pad digit to the corresponding character,
symbol and numeric entry.
Dial Pad
Digit
Entry Mode
Upper Case
Lower Case
Symbols
Numeric
1 @ : / @ : / @ : / 1
2
A B C a b c | $ % 2
3
D E F d e f ^ & _ 3
4
G H I
g h i
( ) ?
4
5
J K L
j k l
-+ /
5
6
M N O m n o < > = 6
7
P Q R S p q r s ; : 7
8
T U V
t u v
’ ” `
8
9
W X Y Z
w x y z
{ }
9
0
. , ? ! . , ? ! . , ? ! 0
*
. * . * . * *
# Space (‘ ‘) Space (‘ ‘) # [ ]
ABC
abc
123

LIP-9002 User Guide - ST 9
NOTE
The DND button deletes the last character.
The TRANSFER (PGM) button changes the input mode (ABC, abc, *, or
123).

10 LIP-9002 User Guide - ST
2. Using the LCD & Speakerphone
2.1 Using the LCD
The Liquid Crystal Display (LCD) of the iPECS LIP-9002 is a two-line
graphic LCD displaying 24 characters each. The LCD is used to convey
information to you. It provides date, time and station number display while
idle. It will also provide called/calling name/number display, feature status
and a menu to guide you through User Program selections. The top line of
the display includes several icons that display the state of several features
as indicated in the chart below.
Icon Meaning
The Mute icon indicates the microphone is On and Off.
The Headset icon indicates headset state, when shown the
headset is active.
The Wake-Up icon indicates one or more alarms are saved.
2.2 Using the Speakerphone
Activate the iPECS Speakerphone at any time (except for Paging) in place
of lifting the handset to receive or place calls.
Additionally, you may switch between the handset and Speakerphone
during a call. By keeping the handset Off-hook, the Group Listen feature is
activated, which provides incoming audio over the speaker with outgoing
audio from the handset. This permits a local group to listen to both sides of
the conversation without interfering with the conversation.
While in a conversation using the Speakerphone, Mute the microphone
using the MUTE button. When Mute is active, the Mute icon is displayed.
To turn off Mute, press the MUTE button again.

LIP-9002 User Guide - ST 11
With Auto Speaker Select, activating or accessing a feature by pressing its
button will activate the Speakerphone automatically.
When using a Headset, the SPEAKER button controls the On/Off-hook
state for the phone.
To use the Speakerphone to answer or place a call:
Press the SPEAKER button, the phone goes off-hook and sends audio
to the speaker and from the microphone.
To control the volume of the Speakerphone or handset:
Press the VOL▲▼ button.
To mute the microphone:
Select the MUTE button.
To turn off Mute (turn the microphone On):
Press the MUTE button.
To activate Group Listen while on an active handset call:
Press the SPEAKER button.

12 LIP-9002 User Guide - ST
3. Receiving Calls
3.1 Answering a Call While Idle
There are three basic types of incoming calls; internal/external ringing calls,
Intercom Voice Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line Preference; in this case, calls
that ring are answered by lifting the handset. Otherwise, you must press the
flashing flexible button. External calls to an iPECS Phone will appear under
the outside line or line group buttons. For external calls, Delay Ring may be
assigned allowing others to answer the call before the call rings at your
phone.
Calls may forward to your phone from another user; if providing call
coverage for other users, you may also receive Station Call Coverage
calls.
Calls placed on Hold, including Transfers, parked calls, etc. will recall if left
on hold for too long.
ICM Voice Announce calls are answered based on the ICM Signaling
mode at the receiving phone; in Hands-free (HF) mode, after the splash
tone and announcement, speak normally into the microphone. In the
Privacy (PV) mode, lift the handset to respond. You can assign the ICM
Signaling mode as discussed in 9.1 Entering Station Program Data
The LCD will display the calling number or, if available, the name of the
station or outside line, CO Line Name Display.
.
To answer a call ringing at your phone:
Lift the handset or press the flashing flexible button (as needed), the call
will be connected.
To respond to an Intercom Voice Announce call:
In HF mode, simply speak as normal into the microphone,
OR
In PV mode, lift the handset to respond.