LuxaFlex Duette UltraGlide Guide

LUXAFLEX®DUETTE® SHADES
UltraGlide®Lifting System
Installation •Operation

CONTENTS
Getting Started:
Product View ................................................................ 1
How to Operate the Shade............................................. 2
Tools and Fasteners Needed .......................................... 3
Installation:
Installation Overview .................................................... 4
Mount the Installation Brackets — Reveal Mount............ 5
Mount the Installation Brackets — Face Mount............... 6
Mount the Installation Brackets — EndMount ................ 8
Install the Shade ........................................................... 9
Level the Rail(s), If Necessary....................................... 10
Install the Wand .......................................................... 11
Operation:
Operate the Shade ...................................................... 12
Troubleshooting .......................................................... 13
Care:
Removing the Shade, If Necessary ............................... 14
Cleaning Procedures ................................................... 14
© Copyright 2018 Hunter Douglas Limited [ABN 98 009 675 709]
® Registered Trade Marks of Hunter Douglas Limited •18.017.159 •04/2019

GETTING STARTED
1
Product View
Installation
Brackets
Wand
Top-Down/Bottom-Up
UltraGlide®
Standard
Day/Night

OPERATION
2
How to Operate the Shade
For smooth operation, keep the wand close to the fabric when raising and lowering the shade.
To Lower the Shade
■Pull the wand toward the center of the shade at about a
45° angle. The locking mechanism at the top of the wand
releases with a “click.” The shade lowers as you allow the
wand to return to the vertical position.
IMPORTANT: The wand must be pulled in close to the front
of the shade. Do not pull the wand out away from the shade.
■To stop the shade while lowering, move the wand back
toward the vertical position 15° out and give a slight
downward pull to engage the locking mechanism.
■If the shade hits an obstruction as it is lowered it will stop, which may cause the cords in
each cord rout to become misaligned. This may cause the shade to be angled or tilted when
fully raised. If this occurs, do the following:
➤Raise the shade slightly.
➤Lower the shade completely to the sill. In some cases, pull gently on the bottom rail to
get it to drop completely.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the wand. It does
not correct the tilt and may make it worse.
To Raise the Shade
■Pull the wand straight down or slightly toward the outside.
➤With each stroke the shade partially raises.
➤Allow the wand to retract after each downward stroke.
➤Use multiple strokes until the shade reaches the
desiredposition.
Day/Night and Top-Down/Bottom-Up Shades
■To operate Day/Night and Top-Down/
Bottom-Up shades, the right wand
operates the middle rail and the left
wand operates the bottomrail (unless
reverse controls were specified on the
order).
IMPORTANT: You must first lower the
bottom rail before lowering the middle
rail. Likewise, you must first raise the
middle rail before raising the bottom rail.
To Raise: Pull the wand straight
down with short strokes.
To Lower: Pull the wand toward
the center of the shade
and release.
To Raise: Pull the wand straight
down with short strokes.
To Lower: Pull the wand toward
the center of the shade
and release.
This wand
operates the
bottom rail.
This wand
operates the
middle rail.
Middle
Rail
Bottom Rail

GETTING STARTED
3
Thank you for purchasing Luxaflex®Duette®UltraGlide®Shades. With proper installation,
operation, and care, your new shades will provide years of beauty andperformance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation.
Tools and Fasteners Needed
■Flat blade and Phillips screwdrivers
■Level (laser level is recommended)
■Measuring tape and pencil
■Power drill, 3mm drill bit, and 6mm hex driver
■Open end wrench (8mm)
■OPTIONAL: pliers
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■#6 Hex Head Screws (Provided). Two 38mm screws are provided per installation bracket.
■Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long
enough for a secure attachment.
■#6 Flat Head Screws (Provided). If end mounting the shade, use two 38mm screws per
installation bracket.
■Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and screws.
■Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 38mm
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
#6 Flat Head Screw
for Use with End Mounts
(Provided)

INSTALLATION
4
Installation Overview
■Your order will include the correct number of installation
brackets for your shade width, as shown in the table.
➤For end mounts, only two brackets are used up to the
maximum width of 1820mm.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■Refer to the appropriate page below based on your order:
➤Reveal Mount — Page5
➤Face Mount — Page6
➤End Mount — Page8
Installation
Bracket
End Mount
Brackets
Face Mount
Shade mounts outside
window opening.
Reveal Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Shade
Width
Brackets
Required
300mm – 914mm 2
915mm – 1828mm 3
1829mm – 2743mm 4
2744mm – 3659mm 5
3660mm – 4420mm 6

INSTALLATION
5
Mount the Installation Brackets — Inside Mount
■Measure 50mm from each jamb for bracket location.
➤If more than two installation brackets came with your order, space additional bracket(s) evenly
between the two end brackets and mark their location. Mount into wood whenever possible.
■Centre the brackets on yourmarks, then mark the screw holes.
➤The minimum casement depth for mounting the installation brackets is 6mm. Mark both of the
winged screwholes with shallow mounting depths.
➤The minimum casement depth for a fully recessed mount 20mmcell sizes. Mark the center
screw hole when depth permits.
IMPORTANT: The front edges of the brackets must be level and aligned to each other.
■Drill the screw holes using a 3mm drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■Use a level to check that the mounting surface is level. Shim the brackets if necessary.
■Attach the installation brackets using the screws provided.
Proceed to “Install the Shade” on page 9.
50mm Space Evenly
Jamb Jamb
Space Evenly 50mm
Minimum
6mm Use Center Hole
When Depth Permits

INSTALLATION
6
Mount the Installation Brackets — Face Mount
■Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail on the mounting surface.
➤Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■Mark 50mm from each end of the headrail.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark theirlocation. Mount into wood
whenever possible.
■Center the installation brackets on your marks and mark where to drill the screw holes.
➤A minimum flat vertical surface of 30mm for installation brackets or extension brackets
isrequired.
➤The top of the installation brackets or extension brackets should be at the desired height.
The brackets should be level andaligned.
➤When using extension brackets, mark two screw holes per bracket.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.
■Drill the screw holes using a 3mm drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Headrail End Marks
Window Opening
50mm Space Evenly Space Evenly 50mm

INSTALLATION
7
■Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the brackets
must be level and aligned to each other.
■If using spacer blocks, first attach the installation bracket to the
13mm spacer block before stacking additional spacer blockstogether.
➤Insert the legs of the installation bracket into the tabs on the
spacer block.
➤Then rotate the installation bracket back.
■Attach the spacer block and installation bracket to
a flat vertical mounting surface with a #6mounting
screw long enough for asecure installation.
➤A maximum of 38mm of spacer blocks per
installation bracket is recommended.
➤The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: The front edges of the installation
brackets must be level and aligned to each other.
CAUTION: Use drywall anchors when mounting
into drywall.
■If using extension brackets, attach an installation
bracket to the underside of each extension bracket
using theprovided screws and speed nuts.
Proceed to “Install the Shade” on page 9.
Tab
Longer Screw
(Not Provided)
Maximum
38mm

INSTALLATION
8
Mount the Installation Brackets — EndMount
End mount the headrail when conventional mounting techniques will not work — for example, in an
arched window opening.
■Position the end mount brackets so that the top of the attached installation brackets are at the
ordered height of the shade.
CAUTION: Both brackets must be installed at the same
depth and height.
■Mark both screw holes.
➤The mounting surface must be vertical and flat, not
part of an archedcurve.
➤Minimum mounting depth is 30mm for 20mm.
Minimum mounting depth for a fullyrecessed end
mount is 60mm for 20mm.
■Drill the screw holes using a 3mm drill bit.
■Attach the end mount installation brackets usingthe flat
head
screwsprovided.
CAUTION: Drywall mounting is not recommended.
IMPORTANT: For instructions on installing an
arch over a rectangular shade, see the Installation,
Operation, and Care instructions that came with
your arch shade.
Proceed to “Install the Shade” on page 9.
30mm
Minimum
Ordered
Shade
Height
30mm
Minimum
Ordered
Shade
Height

INSTALLATION
9
Install the Shade
■Fit the front channel on top of the headrail onto the front lip
of the installation brackets.
■Push the headrail up and back until it snaps into place.
■Check to ensure the headrail is securely in the brackets.
➤Check that the bottom of the headrail is snapped into
the base of each bracket.
➤Check that the front lip of each bracket is in the front
channel of the headrail.
■If any brackets are not installed correctly, release the shade
and reinstall. See “Removing the Shade, If Necessary” on
page14. The back of the headrail
snaps into the bracket.
The front of the bracket
fits under the groove.
Headrail
Bracket
Snap
in Place
Good Bad

INSTALLATION
10
Level the Rail(s), If Necessary
■Lift the bottom rail to locate the pockets on the
underside of the rail.
➤With the middle rail on Top-Down/Bottom-Up
shades, the pockets are on the top side of
the rail.
➤See below for the middle rail adjustment on
Day/Night shades.
■Gently pull down on the bottom rail (or up on the
middle rail) to fully insert the Easy Adjust key
into the pocket. The key is fully inserted when
the ring on the key abuts to the pocket.
➤Lift up the rail slightly before turning the
Easy Adjust key. Turn the key clockwise
to raise that side of the rail, or counter-
clockwise to lower it.
➤One quarter turn of the key equals
approximately 6mm.
IMPORTANT: The Easy Adjust key must be fully inserted to avoid stripping the
mechanism. Do not pull down on the rail while turning the key.
■If there are more than two pockets, adjust the outer pockets first. Then adjust inner pockets
as necessary, to maintain equal tension across the rail. As pocket adjustments are made, it
is recommended that the shade be raised and lowered to check that it is level.
Adjusting the Day/Night Middle Rail
■Hex pockets are found at the ends of the middle
rail, which is located in the top cell of the lower
fabric panel.
■Insert the Easy Adjust key so that its hex-shaped
portion is about halfway into the pocket.
■Turn the key clockwise to raise that end of the
rail or counter-clockwise to lower it.
➤One full turn of the key equals approximately
3mm.
■On shades over 1520mm wide, there will be two hex pockets in the right end of the middle
rail. Use the rear hex pocket to adjust the tension in the center cord after adjusting the outer
cords to level the rail.
Pocket
Underside of Bottom Rail
(or Top Side of Middle Rail)
Raise
Easy Adjust Key
Lower
Raise
Adjusts
Center
Cord
Lower

INSTALLATION
11
Install the Wand
The wand must be securely attached to the shade for proper operation.
■Gently pull out the bumper and threaded connector
until it is visible.
■Slide the bumper away from the threaded connector.
CAUTION: Do not grip the bumper on top of the
connector and attempt to screw on the wand at this
point. Secure attachment of the wand cannot be
guaranteed if tightened by hand.
■Hold the threaded connector with a (8mm) open end
wrench, and screw the hollow end of the wand onto the
threaded connector, as shown. If necessary, pliers can
be used instead of a wrench.
➤Continue to firmly rotate the wand until you feel it
click two times and the wand stops moving. This
ensures the wand is securely attached.
CAUTION: If the wand is not properly secured, it will
come loose after repeated use.
■Slide the bumper back onto the threaded connector.
➤Make sure the bumper is properly aligned and
seated tightly on top of the threaded connector.
NOTE: The underside of the bumper matches the
shape on the top of the threaded connector.
■Gently release the wand.
Bumper
Connector
Aligned

OPERATION
12
Operate the Shade
For smooth operation, keep the wand close to the fabric when raising and lowering the shade.
To Lower the Shade
■Pull the wand toward the center of the shade at about a
45° angle. The locking mechanism at the top of the wand
releases with a “click.” The shade lowers as you allow the
wand to return to the vertical position.
IMPORTANT: The wand must be pulled in close to the front
of the shade. Do not pull the wand out away from the shade.
■To stop the shade while lowering, move the wand back
toward the vertical position 15° out and give a slight
downward pull to engage the locking mechanism.
■If the shade hits an obstruction as it is lowered it will stop, which may cause the cords in
each cord rout to become misaligned. This may cause the shade to be angled or tilted when
fully raised. If this occurs, do the following:
➤Raise the shade slightly.
➤Lower the shade completely to the sill. In some cases, pull gently on the bottom rail to
get it to drop completely.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the wand. It does
not correct the tilt and may make it worse.
To Raise the Shade
■Pull the wand straight down or slightly toward the outside.
➤With each stroke the shade partially raises.
➤Allow the wand to retract after each downward stroke.
➤Use multiple strokes until the shade reaches the
desiredposition.
Day/Night and Top-Down/Bottom-Up Shades
■To operate Day/Night and Top-Down/
Bottom-Up shades, the right wand
operates the middle rail and the left
wand operates the bottomrail (unless
reverse controls were specified on the
order).
IMPORTANT: You must first lower the
bottom rail before lowering the middle
rail. Likewise, you must first raise the
middle rail before raising the bottom rail.
To Raise: Pull the wand straight
down with short strokes.
To Lower: Pull the wand toward
the center of the shade
and release.
To Raise: Pull the wand straight
down with short strokes.
To Lower: Pull the wand toward
the center of the shade
and release.
This wand
operates the
bottom rail.
This wand
operates the
middle rail.
Middle
Rail
Bottom Rail

OPERATION
13
Troubleshooting
Problem The shade is hard to raise or lower, or will not raise or lower.
Solution Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, ifnecessary.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Check to see if there is an obstruction in the shade’s path. If the shade hits
an obstruction as it is lowered it will stop, but the cords in each cord rout may
become misaligned. See “Operate the Shade” on page12. This may cause the
shade to be angled or tilted when fully raised. If this occurs, do thefollowing:
➤Raise the shade slightly.
➤Lower the shade completely to the sill. In some cases, pull gently on the
bottom rail to get it to drop completely.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the
wand. It does not correct the tilt and may make it worse.
Adjust the shade. See “Level the Rail(s), If Necessary” on page10.
Problem The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary.
Be sure the heads of the screws are flush against the installationbracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page9.
Headrail
Bracket
Back of
Shade Remove
Bottom
Tab
Removing the Shade, If Necessary
■Lower the shade approximately100mm.
■While holding the headrail, push
back on the bottom tab of the
installation bracket with a flat
head screwdriver to release the
bottom of the headrail.
■Then roll the back of the headrail
down and out from thebracket.