
OPERATION
14
Troubleshooting
Problem
The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page7.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution Check that the cord tensioner is mounted correctly. See the instructions in the
Universal Cord Tensioner Installation on page 8.
For Top-Down/Bottom-Up Shades: The lift cords in the headrail may have
“overturned.” Try the following:
If both rails are in the raised stacked position, at the top of the window, pull down
the back cord of the cord loop that operates the bottom rail.
With all other problems, pull down the front cord of the cord loop that operates
the middle rail.
Make sure that the shade fabric is not caught between the installation bracket and
the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Check that cord loops are not pinched or tangled.
If hold-down brackets are used, make sure they have been released before operating
the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully
raised.
Solution Lower the shade completely to allow it to “self-correct” skewing. Pull the cord loop
slowly to prevent the shade from further skewing.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
For Top-Down/Bottom-Up Shades: Both the middle rail and the bottom rail may
skew if the cord loop is pulled too quickly. Lower each rail completely to allow them
to “self-correct.”
Adjust the bottom rail. See “Level the Rail(s), If Necessary” on page13.
18.019.008-DUETTE-EASYRISE-INSTALL.indd 14 4/06/2019 10:51:53 AM