Mitel MiVoice 6930w User manual

Mitel MiVoice 6930/6930w IP Phone
RELEASE 2.0.0 USER GUIDE
58016702 REV00
November, 2022

Notice
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without written permission from Mitel Networks Corporation.
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© Copyright 2022, Mitel Networks Corporation
All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
What's New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6930 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The 6930 IP Phone has the following variants: . . . . . . . . . . . . . . . 2
6930t IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6930L IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
6930Lt IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
6930w IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 6
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 6
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 6
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 6
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . 12
Programmable keys, state-sensitive softkeys, and line keys . . . 15
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . .27
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . .28
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . .31
Disconnecting a connected Bluetooth device . . . . . . . . . . .32
Renaming a paired Bluetooth device . . . . . . . . . . . . . . . .34
Connecting to a different or disconnected Bluetooth device . . .35
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connecting to Wi-Fi on 6930 IP Phone . . . . . . . . . . . . . . .43
Wi-Fi Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting to Wi-Fi on 6930w IP Phone . . . . . . . . . . . . . .47
Connecting to a WPA2 Enterprise network . . . . . . . . . . . . . . . . 48
Connecting to a home network . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Wi-Fi Network Connected/Wi-Fi Network Disconnected . . . . . 52
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Configuring and using programmable keys . . . . . . . . . . . . . . . 54
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . .57
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Mobile Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Account Code Non Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Account Code Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Using Float Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . .67
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . .68
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . .71
Ending a conference and transferring remaining parties . . . . .73
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
General functions . . . . . . . . . . . . . . . . . . . . . . . . . .75
Accessing and navigating the Contacts application . . . . . . . . . . 75
Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Dialing from the Contacts application . . . . . . . . . . . . . . . . . . . . . 77
Personal folder features . . . . . . . . . . . . . . . . . . . . . . .78
Adding a new contact to your Personal folder . . . . . . . . . . . . . . 78
Editing an existing contact in your Personal folder . . . . . . . . . . 81
Deleting all contacts from the Personal folder . . . . . . . . . . . . . . 82
Deleting a contact from the Personal folder . . . . . . . . . . . . . . . 83
Corporate and Mobile folder features . . . . . . . . . . . . . . .84
Performing a search on a non-cached Corporate contact folder 85
Copying a Corporate or Mobile contact to the Personal folder 86
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Deleting entries from the Call History application . . . . . . . . .90
Copying entries to the Personal folder in the Contacts application 92
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . .93
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Enabling voicemail application . . . . . . . . . . . . . . . . . . .97
Logging into your voicemail . . . . . . . . . . . . . . . . . . . . .98
Logging out of your voicemail . . . . . . . . . . . . . . . . . . . .99
Playing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .99
Dialing a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 100
Deleting a voicemail . . . . . . . . . . . . . . . . . . . . . . . . 101
Saving a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . 102
Sending voicemail to a number . . . . . . . . . . . . . . . . . . 102
Adding voicemail number to Contacts . . . . . . . . . . . . . . 104

MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . 107
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Syncing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . 109
Viewing mobile call history . . . . . . . . . . . . . . . . . . . . 110
Viewing mobile missed calls . . . . . . . . . . . . . . . . . . . . 110
Viewing details of a mobile call history or missed call entry . . 111
Updating mobile call history and missed calls . . . . . . . . . . 112
Dialing a mobile phone call history entry . . . . . . . . . . . . 113
Adding an entry to Contacts . . . . . . . . . . . . . . . . . . . . 114
Deleting mobile call history and missed calls . . . . . . . . . . 114
Answering an incoming mobile call using your Mitel MiVoice 6930 IP phone
115
Moving audio from an active mobile call between your mobile phone and Mitel
MiVoice 6930 IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
PCLink for 6930 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configure the Mitel 6930 IP Phone . . . . . . . . . . . . . . . . 117
Pair the Mitel 6930 IP Phone with Windows or MAC . . . . . . 118
Configure Collaboration Applications . . . . . . . . . . . . . . . 121
Understanding IP Phone Call Behavior with PCLink . . . . . . . 122
Known Issues With Tested Video Collaboration Applications . 123
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . 135
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . 136
Mitel Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . . 137
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using the headset . . . . . . . . . . . . . . . . . . . . . . . . . 138
Charging the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Upgrading the headset . . . . . . . . . . . . . . . . . . . . . . . 139
Checking the battery level, firmware version and Power/Bandwidth of the
Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . 139
LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Replacing the Integrated DECT Headset . . . . . . . . . . . . . 140
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . 141
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 141
Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . 143
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 144
LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Powering on/off the Bluetooth cordless handset . . . . . . . . 146
Analog, DHSG/EHS, and USB headsets . . . . . . . . . . . . . . . . . . 147

Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 148
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

1
WHAT'S NEW
What's New
This section describes the new features or enhancements in SIP Release 2.0.0
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
Addition of 6930w IP Phone to
6930 IP Phone Model Variants
A new variant of the 6930 IP
Phone is available called the
6930w IP Phone. The 6930w IP
Phone is physically identical to
the 6930 IP Phone. There are
new features supported by the
6930w IP Phone relative to the
6930 IP Phone, namely
embedded Wi-Fi, Bluetooth 5.0,
IEEE 802.3az standard (Energy
Efficient Ethernet) capability.
See 6930w IP Phone
Built-in Wi-Fi connectivity for
6930w IP Phone
The 6930w IP Phone has
bulit-in wireless connectivity
which allows your phone to join
a secure, high-speed network.
See Connecting to Wi-Fi on
6930w IP Phone

2
WELCOME 6930 IP PHONE
Welcome
6930 IP Phone
The Mitel MiVoice 6930 IP phone is a premium feature-rich phone with a large color display that
delivers graphically rich applications. The Mitel MiVoice 6930 IP phone provides 12 programmable
self-labeling keys allowing up to 72 functions and five intuitive state sensitive softkeys.
This applications phone features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer handsfree
conversations, and native analog, DHSG/EHS, USB, and Bluetooth headset functionality.
The Mitel MiVoice 6930 IP phone supports MobileLink, a feature that provides seamless mobile
integration using Bluetooth wireless technology. MobileLink highlights include the ability to:
•Answer a mobile phone call using your Mitel MiVoice 6930 IP phone.
•Effortlessly move mobile call audio between the Mitel MiVoice 6930 IP phone and your mobile
phone.
•Sync your mobile phone’s contact list with your Mitel MiVoice 6930 IP phone.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6930 IP phone also offers plenty of support for Mitel and third-party peripherals and has
an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6930 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for any enterprise execu-
tive or manager, Teleworker, and Contact Center employee.
The 6930 IP phone is compatible with the MiVoice Business phone system.
The 6930 IP Phone has the following variants:
•6930t IP Phone
•6930L IP Phone
•6930Lt IP Phone
•6930w IP Phone
6930t IP Phone
This phone is built from plastics protected with BioCote® antimicrobial technology. The device
features plastics with surfaces that are treated with a silver-based compound that when tested
against certain viruses and bacteria is shown to inhibit their growth by up to 99.9 percent. The
6930t IP Phone has a redesigned handset that minimizes crevices and holes that might collect
germs, dirt, and grime. The handset’s smooth surfaces and hard-wired cord make for easy
cleaning, facilitating a more hygienic device.

3
WELCOME 6930L IP PHONE
To differentiate between the 6930 IP Phone and 6930t IP Phone, the Mitel shield icon is added
to the phone, handset, and screensaver to indicate that the phone is built from plastics protected
with the antimicrobial technology.
NOTE:
1. The 6930t IP Phone is tested against certain viruses, not including COVID-19.
2. BioCote® antimicrobial additives are EPA (US) registered. BioCote® is the registered trade-
mark of BioCote Limited. BioCote® technology does not protect users or others against
disease causing microbes including COVID-19 and is not a substitute for good hygiene and/or
cleaning practices.
6930L IP Phone
The 6930L variant has the Bluetooth circuitry removed and so all associated features and capa-
bility relating to Bluetooth are not available. Any information within this user guide that relates to
Bluetooth wireless capabilities do not apply to the 6930L or 6930Lt variants.
6930Lt IP Phone
The 6930Lt phone is an antimicrobial version of the 6930L and has the following characteristics:
•Does not contain Bluetooth circuitry and so do not support the related wireless functions. Any
information within this document related to radio performance or functionality only relates to
the fully functional 6930 IP Phone with Bluetooth capability.
•Is built from plastics protected with BioCote® antimicrobial technology. The device features
plastics with surfaces that are treated with a silver-based compound that when tested against
certain viruses and bacteria is shown to inhibit their growth by up to 99.9 percent. The 6930Lt
IP Phone has a redesigned handset that minimizes crevices and holes that might collect germs,
dirt, and grime. The handset’s smooth surfaces and hard-wired cord make for easy cleaning,
facilitating a more hygienic device. To differentiate between the 6930 IP Phone and 6930Lt IP
Phone, the Mitel shield icon is added to the phone, handset, and screensaver to indicate that
the phone is built from plastics protected with the antimicrobial technology.
NOTE:
–The 6930t IP Phone is tested against certain viruses, not including COVID-19.
–BioCote® antimicrobial additives are EPA (US) registered. BioCote® is the registered trade-
mark of BioCote Limited. BioCote® technology does not protect users or others against
disease causing microbes including COVID-19 and is not a substitute for good hygiene
and/or cleaning practices.
6930w IP Phone
A new variant of the 6930 IP Phone is available called the 6930w IP Phone. The 6930w IP Phone is
physically identical to the 6930 IP Phone. There are new features supported by the 6930w IP Phone
relative to the 6930 IP Phone, namely embedded Wi-Fi, Bluetooth 5.0, X, IEEE 802.3az standard
(Energy Efficient Ethernet) capability. For a detailed list of features, see Phone features.

4
WELCOME ABOUT THIS GUIDE
The 6930w IP Phone also supports the same accessories as the current 6930 IP Phone.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6930 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services are
available to you on your phone system.
Supporting documentation
To access product documentation:
1. Log in to Mitel MiAccess Portal.
2. In the left-hand menu, click Doc Center.
3. Click DEVICES AND ACCESSORIES.
4. Navigate to IP PHONES >6900 SERIES >6900 IP PHONES and select the required document.
Phone features
The following table describes the IP Phone features:
Feature 6930 IP Phone 6930w IP Phone
Display 4.3” WQVGA (480x272) color
TFT LCD display with
brightness controls
4.3" WQVGA (480x272) color
TFT LCD display with
brightness controls
Programmable Keys 12 top softkeys 12 top softkeys
Context Sensitive Keys 5 context-sensitive bottom
softkeys
5 context-sensitive bottom
softkeys
Ethernet (PoE) Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
IEEE Power-over-Ethernet
(PoE)
802.3af (EEE)
LAN and PC
802.3az (EEE)
- LAN & PC

5
WELCOME INSTALLATION AND SETUP
NOTE: The 6930L and 6930Lt IP Phone variants do not contain Bluetooth circuitry and so do not support
the related wireless functions. Any information within this document related to radio performance or func-
tionality only relates to the fully functional 6930 IP Phone with Bluetooth capability.
Installation and setup
Please refer to the Mitel MiVoice 6930 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
POE Class Class 3 with auto change to 4.
The class is for set alone. Class
will auto change with added
PKM on extension port
The 6930w IP Phone does not
have the auto class change
feature. If an accessory is
installed in the sidecar
accessory port, the phone must
be powered using a 48v power
brick.
Bluetooth Support Embedded Bluetooth 4.0 Embedded Bluetooth 5.0
External USB Port 1x USB 2.0 (500mA) Host 1x USB 2.0 (500mA) Device /
Host
PC Link / Mobile Link Yes No
802.11n Wi-Fi - Yes (buit-in)
Antimicrobial Plastics No No
DHSG Headset Support
(H20/40)
Yes Yes
USB Headset Support
(H10/30/40)
Yes Yes
S720 BT Speakerphone Yes (supported as a
speakerphone)
Yes (supported as a Headset)
Integrated DECT Headset Yes Yes
M695 Programmable Key
Module
Yes (3 max) Yes (3 max)
Press-and-hold Speed dial key
configuration feature
Yes Yes
Call Lines Supports up to 24 call lines with
LEDs
Supports up to 24 call lines with
LEDs
Feature 6930 IP Phone 6930w IP Phone

6
WELCOME TIPS FOR YOUR COMFORT AND SAFETY
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See Accessory support for more information on headsets.
Protect your hearing
Your Mitel MiVoice 6930 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6930 IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel MiVoice
6930 IP Phone Installation Guide.

7
PHONE KEYS KEY PANEL
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6930 IP phone key functions and how they can
help you make and manage your calls and caller information.
aGoodbye Key lLCD Screen
dHold Key oDialpad

8
PHONE KEYS KEY DESCRIPTION
Key description
The following table describes the keys on the Mitel MiVoice 6930 IP phone:
eMessage Waiting
Indicator (MWI)
qHandset
fMute Key rContacts Key
gSpeaker/Headset Key sRedial Key
hNavigation Keys/Select
Button
tCall History Key
iVolume Control uSettings Key
jState-Sensitive
Softkeys
wSpeaker
kProgrammable Keys yVoicemail Key
Key Description
Contacts key - Displays a list of your contacts.
For more information, see "Contacts".
Call History key - Displays a list of your missed,
outgoing, and answered calls.
For more information, see Call History.
Voicemail key - Provides access to your
voicemail service (if configured).
For more information, see Voicemail.
Settings key - Provides services and settings
that allow you to customize your phone.
For more information, see Customizing your
phone.
Volume controls - Adjusts the volume for the
ringer, handset, headset, and speakerphone.
Press the volume control keys while the phone is
ringing to adjust the ringer volume. Pressing
these keys during an active call adjusts the
volume of the audio device being used (handset,
headset, or speaker).
Goodbye key - Ends an active call.
The Goodbye key also exits an open list (such
as Call History) and menus (such as
the Settings menu) without saving changes.

9
PHONE KEYS DIALPAD KEYS
Dialpad keys
The Mitel MiVoice 6930 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2
through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to
make a call (see Making calls) and to press keys requested by an Interactive Voice Response (IVR)
system. The basic inputs for the Mitel MiVoice 6930 IP phone dialpad includes the following:
Redial key - Displays a list of your previously
dialed calls. Pressing the Redial key twice redials
the last dialed number displayed on
the Home screen.
For more information, see Redialing a number.
Hold key - Places an active call on hold. To
retrieve a held call, press the applicableLine key.
For more information, see Placing a call on hold.
Mute key - Mutes the microphone so that your
caller cannot hear you (the LED beside the key
turns on when the microphone is on mute).
For more information, see Muting the
microphone.
Speaker/Headset key - Transfers the active call
to the speaker or headset, allowing handsfree
use of the phone.
For more information, see Audio Path.
Navigation keys and select button -
Multi-directional navigation keys that allow you to
navigate through the phone’s User Interface (UI).
Pressing the center Select button sets options as
well as performs actions such as dialing out from
the Contacts or Call History.
On the Home screen, the left and right navigation
keys can be used to access the additional pages
of programmable softkeys.
For more information, see UI navigation.
State-sensitive softkeys - Five state-sensitive
softkeys that allow you to perform different
functions during specific states (i.e. when the
phone is an idle, connected, incoming, outgoing,
or busy state).
Programmable keys - 12 programmable,
multi-function self-labeling keys that allow you to
use up to 72 specific functions.
For more information see Configuring and using
programmable keys.

10
PHONE KEYS DIALPAD KEYS
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's
nationality or personal preference. These can be used for special functions such as accessing advanced
services. The star key and pound key functions are dependent on your call server’s feature availability.
Contact your System Administrator for more information about available functions using these keys.
Dialpad Key Description
0 Dials 0
1 Dials 1
2 ABC Dials 2
When entering text, this key enters Awith one
press, Bwith two presses, and Cwith three
presses.
3 DEF Dials 3
When entering text, this key enters Dwith one
press, Ewith two presses, and Fwith three
presses.
4 GHI Dials 4
When entering text, this key enters Gwith one
press, Hwith two presses, and Iwith three
presses.
5 JKL Dials 5
When entering text, this key enters Jwith one
press, Kwith two presses, and Lwith three
presses.
6 MNO Dials 6
When entering text, this key enters Mwith one
press, Nwith two presses, and Owith three
presses.
7 PQRS Dials 7
When entering text, this key enters Pwith one
press, Qwith two presses, Rwith three presses,
and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one
press, Uwith two presses, and Vwith three
presses.
9 WXYZ Dials 9
When entering text, this key enters Wwith one
press, Xwith two presses, Ywith three presses,
and Zwith four presses.

11
PHONE KEYS DIALPAD KEYS
When entering characters in the various Settings menus or in different applications (for example, when
adding a contact to your Contacts application), advanced characters can be entered using the dialpad
keys.
The following tables identifies the characters that you can use and the order in which they are accessible.
Key Uppercase Characters Lowercase Characters
0 0 + 0 +
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

12
GETTING STARTED UI OVERVIEW
Getting started
The Mitel MiVoice 6930 IP phone must be set up and be configured by the System Administrator prior to
its first use prior to its first use.
UI overview
Home screen
When the phone has successfully booted up and connected to the network, the phone displays
the Home screen. The Home screen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
NOTE: Your System Administrator should have configured your number and any other administrative
features required. If your number does not display on the screen, contact your System Administrator.
Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These icons
display on the upper right corner of the Home screen.