Mitel 200 User manual

USER GUIDE
FOR
MITEL 200 ICP PHONE ANE VOICEMAIL SYSTEM
Rev. 4/04

2
TO ANSWER AN INCOMING CALL
☎Lift handset of ringing telephone
or
☎Press flashing line button
TO PLACE AN OUTGOING CALL
☎Dial outside access code [9]
☎Dial number you wish to call
TO PLACE AN INTERNAL CALL
☎Dial extension number
☎Leave a message or Call Back
TO PLACE A CALL ON HOLD
☎With a call on the line, press HOLD
To reconnect with caller:
☎Press the flashing line button
TO PICK UP A CALL ON HOLD AT ANOTHER
EXTENSION
☎Lift handset or press SPEAKER
☎Press HOLD PICKUP
☎Dial extension number where caller is on hold
TO PICK UP A CALL RINGING AT ANOTHER
EXTENSION
☎Lift handset or press Speaker
☎Press RING PICKUP
☎Dial extension number of ringing telephone

3
TO PICK UP A CALL RINGING IN A GROUP
☎Lift handset
☎Press PICKUP
TO TRANSFER A CALL
☎With a call on the line, press Trans/Conf
☎Dial destination extension number
☎Announce call (if desired)
☎Hang up to transfer call
or
☎Press Cancel to cancel the transfer
TO TRANSFER TO VOICEMAIL
☎With a call on the line, press Transfer To Voicemail
☎Dial mailbox number
☎Hang up
TO PLACE YOUR PHONE IN DO-NOT-DISTURB
☎Press the Do Not Disturb button
(The line appearance for the key turns on)
TO CANCEL
☎Press the Do Not Disturb button
(The line appearance for the key turns off)
TO CONFERENCE A CALL
☎With a call on the line, press Trans/Conf
☎Dial second party (internal or external)
☎Press Trans/Conf to bring all parties together
Use the following options during the conference:
Trans/Conf to add callers
Split to split conference
Trade to switch between split callers
Trans/Conf to bring all callers back to conference

4
TO INITIATE A CALLBACK
☎If you dial an extension and receive a busy signal or
no answer, press Call Back*
(This will initiate a callback and the system will ring your extension
when the busy extension is free or the non-answered extension
has been used. After you pick up your ringing telephone, the
system will call the extension you wanted to call back.)
*Does not work when the phone is forward to VM
TO RECORD A CALL
☎While on a call, press Call Record
☎The call will become a new message in your mailbox
TO PAGE
☎Lift the handset
☎Press *48 (Group #, a 2 digit code), then 3
☎Announce the page
☎Press the hook before hanging up
TO PROGRAM SPEED DIAL
☎Press SUPERKEY
☎Press No
☎Press Yes for Personal Keys
☎Select Key to Program
☎Press Change
☎Press Speed Call
☎Press Yes
☎Dial [9] and the telephone number or dial extension
number
☎Press Save

5
TO FORWARD YOUR TELEPHONE
☎Without picking up the handset, press SUPERKEY
☎Press More
☎Press Forwarding
Follow screen prompts:
Busy
No Answer
Busy/No Answer
Always
To Me
ADDITIONAL SUPERKEY OPTIONS
Reminder – Function as an alarm clock
Advisory Msg. - Allows you to leave an advisory
message on your phone for internal callers. (Under
messaging)
Music - Turns background music on/off
DND – Do Not Disturb
Ringer Adjust - Sets pitch and volume of your phone by
following prompts and using volume arrows on your phone
Language - Allows you to change prompts to Spanish,
French, or English

6
SETTING UP YOUR VOICEMAIL BOX
Press VOICEMAIL button
Press *, then dial your voicemail number
Enter 1111 (which is your temporary password)
Press 1to continue
The voicemail system will:
1. Prompt you to change your password
(You can not use 9, *, or #)
2. Prompt you to record your name
(Press 1 to accept, 2 to review, or 3 to re-record)
3. Prompt you to record a greeting
(Press 1 to accept, 2 to review or 3 to re-record)
4. Define Personal Callback Numbers
(Follow the prompts for setting up your cell phone,
pager and fax number is apply)
SAMPLE GREETINGS:
You have reached the voicemail box of ______________. I’m
sorry I missed your call. Please leave your name and number,
and I will return your call as soon as possible.
Hi! This is _______________ with _________________.
I’m sorry I missed your call. Please leave a message and
I will call back as soon as I can. Or dial zero for the
operator. Thank you.

VOICE MAIL
TO ACCESS VOICE MAIL (If message light is on):
•Press MSG button
•Enter password
TO ACCESS VOICE MAIL (If message light is off):
•Press VOICEMAIL button
•Enter password
TO ACCESS VOICE MAIL (At a different desk):
•Press VOICEMAIL button
•Press *and enter mailbox number
•Enter password
TO ACCESS VOICE MAIL (If away from office):
•Call
•When greeting starts, press *and enter mailbox number
•Enter password
Main Menu
7Play Play your message(s)
6 Make Record and send message
9Send & Exit Send a message and exit
0Transfer to 0 Transfer to the Operator
#Auto Attendant Transfer to Auto Attendant
*Cancel Leave the system
8User Options See 8User Options

8
7Playing Your Messages
7Play Again Repeat the message just played
2 Answer Send a respond to the person who
sent the message (see Send Menu)
4Give Send the message to another
mailbox (see Send Menu)
5Keep Save the message and play the
next message if any
3 Discard Delete the message just played
and play the next message if any. (Discard message
cannot be recovered)
1Pause Stop the message being played –
press any key to resume
6Play Envelope Tell who the message was from
and when it was sent.
8Next Message Skip ahead to next message
#Fast Forward Skip forward in the message 5
seconds, then resume play
*Rewind Back up the message 5 seconds, then
resume play
6Making and Sending Messages
Enter destination mailbox number
9Directory
*Delete incorrect mailbox
#To end destination, then record message
The following options also apply

9
Send Menu
9Send Send your message to the destination mailbox
7Review Listen to the message you just recorded
3Discard & rerecord Replace the recorded message
with a new one
2Append Add to your recorded message
6Message Addressing Options See Message Options
Message Options
8Urgent - Place this message first in the destination mailbox
2Confidential - Prevent the receiver of your message from
forwarding it
7Receipt - Request notification that your message has been
listened to
9Exit Message Addressing Options - Exit the options
menu

10
User Options
2 Message Notification or Personal Callback #’s
Voicemail will call you with new messages
1 for Message Notification
2 for Personal Callback #’s
2 for Cell (Dial 9 plus phone number)
3 for Fax
7 for Pager
4Greetings Record your permanent greeting
6Name Record your name
7Passcode Change your passcode
5Distribution List Set up and send message to more than
one mailbox at a time
Enter List number from 05-09
1 Add mailboxes to the group
2 Review mailboxes in the group
3 Delete mailboxes from the group
4 Name the group number
* Exit to the main menu
8Temporary Greeting Record a greeting lasting only a
specific number of days from 1 to 99; the temporary greeting
expires at midnight of the last day specified. When the
temporary greeting expires, the caller hears the permanent
greeting.
3Memo Record a message for yourself
9Exit User