Mitel 5205 User manual

USER GUIDE

3100 ICP - 4.0

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Contents
ABOUT THE 5205 IP PHONE 
USING YOUR PHONE 
0DNLQJDQG$QVZHULQJ&DOOV 
$FFRXQW&RGHV 
$ODUP&DOOV 
$QVZHU([WHUQDO&DOO 
$QVZHU1H[W&DOO 
$XWR$QVZHU 
$XWRPDWLF+ROG 
&DOO)RUZDUGLQJ
&DOO%DFN:KHQ)UHH 
&DOO3DUN 
&DOO3DUN3LFNXS 
&DOO7UDQVIHU 
&DOOLQJ/LQH,GHQWLILFDWLRQ%ORFNLQJ 
&DOOV)RU 
'LUHFWHG&DOO3LFNXS 
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'R1RW'LVWXUE 
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(PHUJHQF\ &DOOV 
([FOXVLYH+ROG 
([WHQVLRQ*URXS 
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ7RQH 
)ROORZ0H 
)ROORZ0H,P+HUH 
*URXS&DOO3LFNXS 
*URXS/LVWHQ 
,PPHGLDWH&DOO)RUZDUGLQJ 
,QWUXGH 
.H\&OLFN&RQWURO 
/DVW&DOO'XUDWLRQ'LVSOD\ 
/DVW1XPEHU5HGLDO 
/LQH.H\V 
/RXGVSHDNHU3DJLQJ 
0HVVDJLQJ 
0HVVDJH:DLWLQJ 
1LJKW6HUYLFH3LFNXS 

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3,13HUVRQDO,GHQWLILFDWLRQ1XPEHU&RGHV 
5HFDOORQ/LQHV 
5HHVWDEOLVK 
5HYHUWHG&DOOV 
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5LQJHU2Q2II 
6HOHFWLYH5LQJHU 
6WRUH 
6ZDS 
6\VWHP6SHHG&DOO1XPEHUV 
6\VWHP+ROG 
7KUHH3DUW\&RQIHUHQFH 
:KR$P," 


ABOUT THE 5205 IP PHONE
7KH0LWHO1HWZRUNV,33KRQHLVDGLJLWDOWHOHSKRQHWKDWFRQQHFWVGLUHFWO\WRD%DVH7
(WKHUQHWQHWZRUN,WLVVXSSRUWHGE\WKH0LWHO1HWZRUNV,QWHJUDWHG&RPPXQLFDWLRQV3ODWIRUP
,&35HOHDVHDQGODWHUVRIWZDUH
7KHSKRQHKDVVL[IL[HGIXQFWLRQNH\V+2/'&$1&(/6+,)70(66$*(75$16&21)
352*5$0DQGSHUVRQDONH\VZLWKEXLOWLQVWDWXVLQGLFDWRUV7KHSHUVRQDONH\RQWKHERWWRP
ULJKWLVDOZD\V\RXU3ULPH/LQHWKHUHPDLQLQJSHUVRQDONH\VFDQEHSURJUDPPHGDV)HDWXUH6SHHG
&DOORU/LQH$SSHDUDQFHNH\V

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 0HVVDJH:DLWLQJ,QGLFDWRU
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 9ROXPH&RQWURO
 .H\SDG
 3URJUDPPDEOH)HDWXUH.H\V
Telephone Status Indicators
6LWXDWLRQ 7KHPHVVDJH DLWLQJLQGLFDWRULV
/LQHLVLGOH 2II
/LQHLVULQJLQJ )ODVKLQJUDSLGO\
0HVVDJHZDLWLQJ9RLFHPDLO )ODVKLQJVORZO\



Tips for Your Comfort and Safety
Don’t cradle the handset!
3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUWHVSHFLDOO\LI\RXFUDGOH
WKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU
Protect your hearing
<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKHKDQGVHWUHFHLYHU%HFDXVHFRQWLQXRXV
H[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the viewing angle
7KHVWDQGEXLOWLQWR\RXUSKRQHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\V
To tilt your telephone for better viewing:
 3UHVVWKHUHOHDVHWDEVRQWKHVVLGHVRIWKHVWDQG
 +LQJHWKHWZRIURQWKRRNVDQGVQDSWKHWZREDFNKRRNVRIWKHVWDQGLQWRHLWKHUWKHXSSHURU
ORZHUQRWFKHVRQWKHEDFNRIWKHSKRQH


Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
z
3UHVV RU 
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the handset:
z
3UHVV RU 
Adjusting the display contrast
To adjust the contrast level of the display screen while the phone is not in use:
z
3UHVV RU 


Programming the Feature Keys
3URJUDPPLQJWKHIHDWXUHNH\VRQ\RXU,3SKRQHLVGRQHHLWKHUGLUHFWO\RQ\RXUSKRQHXVLQJWKH
352*5$0NH\RURQ\RXUFRPSXWHUXVLQJWKH'HVNWRS7RRO
)RUPRUHLQIRUPDWLRQRQXVLQJWKH'HVNWRS7RROSOHDVHFRQWDFW\RXU6\VWHP$GPLQLVWUDWRU
Programming a Personal Key from your Phone
8QPDUNHGNH\VLQWKHLPDJHEHORZFDQEHSURJUDPPHGZLWKERWKIHDWXUHVDQG6SHHG'LDOV.H\V
PDUNHGZLWKDQ;EHSURJUDPPHGEODFNNH\VFDQEHSURJUDPPHGZLWKIHDWXUHVRQO\,WLVDOVR
SRVVLEOHWRSURJUDP6SHHG'LDOVWRWKHGLDOSDGNH\V

To program a feature under a programmable key:
1RWH,IWKHNH\\RXZDQWWRSURJUDPDOUHDG\KDVDIHDWXUHDVVLJQHGWRLW\RXPXVWFOHDUWKHIHDWXUH
IURPWKHNH\EHIRUHDVVLJQLQJLWDQRWKHU
 3UHVVWKH352*5$0NH\
 3UHVVWKHSURJUDPPDEOHNH\WKDWLVWREHSURJUDPPHG
 'LDOWKHFRGHIRUWKHIHDWXUHVHH)HDWXUH&RGHV
 'LDODSDUDPHWHULIUHTXLUHG
 3UHVVWKH352*5$0NH\WRVLJQLI\WKHHQGRISURJUDPPLQJ
To program a speed dial key:
 3UHVVWKH352*5$0NH\
 3UHVVWKH5(',$/NH\
 3UHVVWKHSURJUDPPDEOHNH\WKDWLVWREHSURJUDPPHG
 'LDOWKHVSHHGGLDOQXPEHU
<RXFDQVWRUHQXPEHUVXSWRGLJLWVLQOHQJWK
$SDXVHIRUGLDOWRQHFDQEHLQVHUWHGLQWKHVWRUHGQXPEHUGLJLWVWULQJE\SUHVVLQJ+ROGDWWKH
DSSURSULDWHSRLQW7KLVFDXVHVWKHV\VWHPWRZDLWIRUGLDOWRQHEHIRUHGLDOLQJWKHUHPDLQLQJGLJLWV
,IUH XLUHG\RXFDQLQVHUWPXOWLSOHSDXVHV
 3UHVVWKH352*5$0WRH[LWSURJUDPPLQJPRGH
To clear a programmed feature from under a key:
 3UHVVWKH352*5$0NH\
 3UHVVWKHSURJUDPPDEOHNH\WKDW\RXZDQWFOHDUHG
 'LDO
 3UHVVWKH352*5$0WRH[LWSURJUDPPLQJPRGH


To cancel a speed dial key:
 3UHVVWKH352*5$0NH\
 3UHVVWKH5(',$/NH\
 3UHVVWKHSURJUDPPDEOHNH\WKDW\RXZDQWFOHDUHG
 3UHVVWKH352*5$0NH\WRH[LWSURJUDPPLQJPRGH
Features Codes
7RSURJUDPDIHDWXUHWRDNH\\RXHQWHUWKHIHDWXUHVFRGHDQGLQVRPHFDVHVDGGLWLRQDOLQIRUPDWLRQ
VXFKDVDQH[WHQVLRQQXPEHU:KHWKHUDGGLWLRQDOLQIRUPDWLRQLVRSWLRQDORUPDQGDWRU\LVLQGLFDWHG
DIWHUWKHFRGH
1RWH7KHIHDWXUHFRGHVDOOEHJLQZLWKWKHGLJLWE\GHIDXOW<RXU$GPLQLVWUDWRUFDQWHOO\RXWKH
VWDUWGLJLWIRU\RXUV\VWHP
$FFRXQW&RGHV DFFRXQWFRGHRSWLRQDO
$ODUP&DOOV 
$ODUP&DOO&DQFHO 
&DOO3DUN3LFNXS 
&DQFHO&DOO)RUZDUG 
&DQFHO)ROORZ0H 
&DQFHO6SOLW&DOO)RUZDUG([WHUQDO&DOOV 
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&DQFHO0HVVDJH:DLWLQJ H[WRSWLRQDO
'DWH&KDQJH 
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'LUHFWHG0HVVDJH:DLWLQJ 
&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ 
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([WHQVLRQ3DJLQJ H[WRSWLRQDO
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,QWHUQDO&DOOV



USING YOUR PHONE
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ

)RUDQLQWHUQDOFDOOGLDOWKHQXPEHU

)RUDQH[WHUQDOFDOOGLDOWKHRXWDFFHVVGLJLWXVXDOO\ IROORZHGWKHWHOHSKRQHQXPEHURU
SUHVVDIHDWXUHNH\SURJUDPPHGIRU6SHHG'LDOLQJ
1RWHV7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHSKRQHSUHVVRQHRIWKH/,1(NH\V
EHIRUH\RXGLDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
6
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OLW&DOO)RUZDUG1R$QVZHU%XV
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WRDQ([WHQVLRQ
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Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRSURJUDPLWWRWKH
$&&2817&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHFRGHHYHU\WLPH\RXZDQWWRDVVLJQLWWR
DFDOO
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH
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&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWHWHOHSKRQHQXPEHUIURPDSSHDULQJ
LQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 3UHVVWKH$&&2817&2'(NH\RUGLDO
 'LDOWKHDFFRXQWFRGHQRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
1RWH<RXPXVWKDYHDDQ(;&/86,9(+2/'NH\SURJUDPPHGWR\RXUSKRQHWRXVHWKLVIHDWXUH
To assign an account code to a call in progress:
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 3UHVVWKH$&&2817&2'(NH\RUGLDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHDFFRXQWFRGHQRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKH
QHZDFFRXQWFRGH

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Alarm Calls
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PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
WZRPLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU
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FDOOGDLO\
To set up an Alarm Call from your extension:
 'LDO
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO
Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$16:(5(;7(51$/NH\<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUDPPHG$16:(5(;7(51$/NH\<RXU$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFRPLQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
To answer external calls:
z
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV<RXDQVZHUWKHLQFRPLQJFDOOE\
SUHVVLQJWKHIODVKLQJSUHSURJUDPPHG$16:(51(;7&$//NH\7KH$16:(51(;7&$//NH\
FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
1RWH<RXFDQRQO\DQVZHULQFRPLQJLQWHUQDOFDOOVXVLQJWKLVIHDWXUHLIWKHFDOOLQJH[WHQVLRQQXPEHULV
LQ\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
To answer internal and external calls in the order that they are presented at your extension:
z
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG

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Auto Answer
7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHG
DXWRPDWLFDOO\WKDWLV\RXDUHFRQQHFWHGWRWKHFDOOHUZLWKRXW\RXUH[WHQVLRQULQJLQJ&DOOVSUHVHQWHG
DW\RXUH[WHQVLRQDUHDQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHORXGVSHDNHULVDFWLYDWHGDQG
WKHFDOOLVDQVZHUHGDXWRPDWLFDOO\7RVSHDNWRWKHFDOOHUSLFNXSWKHKDQGVHW
<RXFDQDXWRPDWLFDOO\DQVZHUFDOOVIURPDVSHFLILFH[WHQVLRQRUIURPDOOH[WHQVLRQVRQWKHV\VWHP
1RWHV
 $XWR$QVZHUFDQRQO\EHHQDEOHGWRDQVZHULQFRPLQJLQWHUQDOFDOOV
 <RXVKRXOGGHDFWLYDWH$XWRPDWLF$QVZHUZKHQ\RXOHDYH\RXUGHVN
To activate/deactivate Auto Answer:
z
3UHVVWKH$872$16:(5NH\
:KHQDFWLYDWHGWKH$16:(51(;7&$//NH\OLJKWVVROLGUHGDQG$XWR$QVZHULVGLVSOD\HGRQ
\RXUGLVSOD\
Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
1RWH$XWRPDWLF([FOXVLYH+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVLI\RXPDNHDFDOO
WRDQRWKHUH[WHQVLRQXVHUZKLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOODQG
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7UDQVIHU
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG7KHFDOOLVKHOGXQGHU7UDQV&RQI
$Q\DVVRFLDWHG'66%/)RU/,1(NH\VOLJKWVROLGUHG<RXKHDUGLDOWRQH
To return to the call placed on hold:
z
3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
z
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHW
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHNH\RULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU
/,1(NH\SUHVVWKLVNH\

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Call Forwarding
,QFRPLQJFDOOVWR\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJZD\V
z
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ZLWKRXWILUVWULQJLQJ\RXUH[WHQVLRQ
z
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DQVZHU\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
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z
5HPRWH&DOO)RUZDUGIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHD
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,PPHGLDWH&DOO)RUZDUGIRUZDUGVDWWKHSUHVVRIDNH\WKHFDOOWKDWLVFXUUHQWO\ULQJLQJ\RXU
H[WHQVLRQ6HH,PPHGLDWH&DOO)RUZDUG
(DFKW\SHRIIRUZDUGLQJFDQEHSURJUDPPHGXQGHUDSHUVRQDONH\DQGLQYRNHGE\SUHVVLQJWKDWNH\
RUE\GLDOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH
1RWH<RXFDQDOVRIRUZDUG
\
RXUFDOOVWRYRLFHPDLOLIDYDLODEOH7KHYRLFHPDLOH[WHQVLRQQXPEHUWKDW
\RXIRUZDUG\RXUSKRQHWRLVXVXDOO\<RXUDGPLQLVWUDWRUFDQWHOO\RXZKDWWKHQXPEHULVRQ\RXU
V\VWHP
To program and activate Call Forward:
 'LDORQHRIWKHIROORZLQJIHDWXUHFRGHVRUSUHVVWKHFRUUHVSRQGLQJIHDWXUHNH\

&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ

&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS

&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ

&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS

6SOLW&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV

6SOLW&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV

6SOLW&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO)RUZDUG$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV

6SOLW&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV

6SOLW&DOO)RUZDUG1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
 'LDOWKHGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
6NLSWKLVVWHSLI\RXLQFOXGHGWKHQXPEHULQWKHIHDWXUHNH\SURJUDPPLQJ
:KHQ\RXOLIW\RXUKDQGVHW\RXVKRXOGKHDUDQLQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW\RXUFDOOVDUH
EHLQJIRUZDUGHG,I\RXKDYHDSURJUDPPHGNH\WKHNH\OLJKWVVROLGUHG
To cancel Call Forward:
'LDORQHRIWKHIROORZLQJFRGHVRUSUHVVWKHIHDWXUHNH\XVHGWRDFWLYDWHIRUZDUGLQJ
z
FDQFHODOOIRUZDUGLQJ
z
FDQFHOLQWHUQDOFDOOIRUZDUGLQJ
z
FDQFHOH[WHUQDOFDOOIRUZDUGLQJ
,I\RXKDYHDSURJUDPPHGNH\WKHNH\H[WLQJXLVKHV


Call Back When Free
7KLVIHDWXUHDOORZV\RXWRUHTXHVWDFDOOEDFNDIWHUUHDFKLQJDEXV\H[WHQVLRQRUEXV\H[WHUQDOOLQH
7KHV\VWHPPRQLWRUVWKHH[WHQVLRQRUOLQHDQGFDOOV\RXZKHQLWVIUHH
To request a callback when you reach a busy or unanswered telephone::
z
:KLOHOLVWHQLQJWRULQJLQJRUEXV\WRQHSUHVVWKH&$//0(%$&.NH\
To answer a callback:
z
/LIWWKHKDQGVHW
Call Park
7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH
RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG
RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOLQJ
WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU
5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU
LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV
1RWH<RXPXVWKDYHD3$5.NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH6HH
3URJUDPPLQJWKH)HDWXUH.H\VIRUSURJUDPPLQJLQVWUXFWLRQV
To park an incoming external call:
 $IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\
,ISURJUDPPHGWKH/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFHDW\RXUH[WHQVLRQ
 3UHVVWKH(;7(16,213$*,1*NH\LISURJUDPPHGRUGLDODQGWKHQDQQRXQFHWKHFDOO
:KHQWKHFDOOLVSLFNHGXS\RXU/,1(NH\OLJKWVVROLGUHGLISURJUDPPHG
,IWKHFDOOLVQRWSLFNHGXSSUHVVWKHIODVKLQJ/,1(NH\LISURJUDPPHGDQGVSHDNWRWKHFDOOHU
To retrieve an unanswered parked call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKHUHOHYDQW/,1(NH\LISURJUDPPHG
<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO
Alternatively:
 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHSDUNHGFDOO


Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 3UHVVWKH&$//3$5.3,&.83IHDWXUHNH\LISURJUDPPHGRUGLDO
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 3UHVV+2/'
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXS

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Calling Line Identification Blocking
)RUHDFKH[WHUQDOFDOO\RXFDQFRQWUROZKHWKHURUQRW\RXUSKRQHQXPEHUGLVSOD\VRQWKHFDOOHG
SDUW\VSKRQH
To block Calling Line Identification from displaying on the called party’s phone:
z
3UHVVWKH&$//%/2&.,1*NH\RUGLDO
7KH&$//%/2&.,1*NH\WRJJOHVFDOOEORFNLQJRQDQGRIIZKHUHDVWKHDFFHVVFRGHRQO\
DFWLYDWHVLWPHDQLQJWKHFRGHPXVWEHGLDOHGHDFKWLPHWKHIHDWXUHLVXVHG
z
3UHVVDOLQHNH\RUGLDOWKHRXWDFFHVVFRGH
z
'LDOWKHH[WHUQDOQXPEHU


Calls For
7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVIRUZDUGHGFDOOVWR\RXUH[WHQVLRQ
:KHQDIRUZDUGHGFDOOLVSUHVHQWHGDW\RXUH[WHQVLRQWKHODEHOHG&$//6)25NH\IODVKHVUHGDQG
\RXU/&'WHPSRUDULO\GLVSOD\VZKRWKHFDOOZDVRULJLQDOO\LQWHQGHGIRU3UHVVWKH&$//6)25NH\WR
DQVZHUWKHFDOOZLWKWKHDSSURSULDWHJUHHWLQJ,IDQXPEHURIH[WHQVLRQXVHUVIRUZDUGWKHLUFDOOVWR
\RXUHJXODUO\\RXFDQVHWXSD&$//6)25NH\IRUHDFKH[WHQVLRQ
,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHDSURJUDPPHG&$//6)25
NH\WKH&$//6)25NH\OLJKWVVROLGUHGZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I\RXUH[WHQVLRQLV
VHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHD
&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WRWRJJOHWKH0DQDJHUV
H[WHQVLRQWRWKHDEVHQWRUSUHVHQWVWDWH
1RWH7KH&$//6)25NH\VKRXOGEHODEHOHGZLWKWKHQDPHRUQXPEHURIWKHIRUZDUGLQJH[WHQVLRQ
To answer a call forwarded from another extension:
z
3UHVVWKHIODVKLQJ&$//6)25NH\
Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
'RRQHRIWKHIROORZLQJ
z
3UHVVWKH',5(&7('&$//3,&.83NH\LISURJUDPPHGRUGLDOIROORZHGE\WKHULQJLQJ
H[WHQVLRQVQXPEHU
z
'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRUIROORZHG
E\WKHULQJLQJH[WHQVLRQVQXPEHU


Direct Station Selection/Busy Lamp Field (DSS/BLF)
$'66%/)NH
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DOORZV
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RXWRFDOODQRWKHUH[WHQVLRQ
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WKHWDU
J
HWH[WHQVLRQ
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ZLWKDVLQ
J
OHNH
\
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S
UHVV,W
DOVRDOORZV\RXWRSLFNXSFDOOVWRWKHWDUJHWH[WHQVLRQRUUHWULHYHFDOOVRQKROGDWWKHWDUJHWH[WHQVLRQ
7KH'66%/)NH\OLJKWVWRLQGLFDWHWKHVWDWXVRIWKHWDUJHWH[WHQVLRQ
To call the target extension:
 /LIWWKHKDQGVHW
 3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH'66%/)IHDWXUH
To pick up a call at the target extension (indicated by a flashing DSS/BLF key):
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJ'66%/)NH\
To retrieve a call on hold at the target extension (indicated by a flashing DSS/BLF key):
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJ'66%/)NH\
Do Not Disturb
7KLVIHDWXUHGLVDEOHV
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To activate Do Not Disturb:
z
3UHVVWKH'2127',6785%NH\LISURJUDPPHGRUGLDO
:KHQ\RXOLIW\RXUKDQGVHW\RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDWWKHIHDWXUHLVDFWLYH
To deactivate Do Not Disturb:
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3UHVVWKH'2127',6785%NH\RUGLDO
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8QOLW 7KHWDUJHWH[WHQVLRQLVLGOH
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H[WHQVLRQZLWKWKH'66%/)NH\
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EHSLFNHGXSE\SUHVVLQJWKH'66%/)NH\
 

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DTMF (Dual Tone Multi-Frequency) Tone Dialing
,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRIGXDO
WRQHPXOWLIUHTXHQF\WRQHVVXFKDVEDQNLQJDQGYRLFHPDLOV\VWHPV
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To activate DTMF tones:
 $FFHVVDOLQH
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3UHVV
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Emergency 9-1-1 Calls
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OPERATION
 $FFHVVDOLQHHLWKHUXVLQJWKHRXWDFFHVVGLJLWRUSUHVVD/,1(RU/,1(*5283NH\
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 'LDO 

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Exclusive Hold
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KROGDOORZV\RXWRSODFHDVLQJOHSDUW\RQKROGXVLQJWKH(;&/86,9(+2/'NH\,I\RXGRKDYH
GHGLFDWHGNH\V\RXFDQSODFHDQXPEHURISDUWLHVRQ([FOXVLYH+ROG7KHGHGLFDWHG/,1(RU
'66%/)NH\IODVKHVJUHHQZLWKKHOGFDGHQFHLQGLFDWLQJWKDWDFDOOLVFXUUHQWO\EHLQJKHOGDQGFDQEH
UHWULHYHGE\SUHVVLQJWKLVNH\
1RWH<RXPXVWKDYHDQ(;&/86,9(+2/'NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH
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Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys.
To place a call on hold to make an enquiry call or answer another call:
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7KHFXUUHQWFDOOLVSODFHGRQKROGDQGWKHFDOOHUKHDUVVLOHQFHWRQHRUPXVLFRQKROG
7KH(;&/86,9(+2/'NH\IODVKHVJUHHQZLWKKHOGFDGHQFH
To retrieve a call from hold:
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3UHVVWKH(;&/86,9(+2/'NH\
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Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys.
To place a call on hold to make an enquiry call or answer another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKH(;&/86,9(+2/'NH\
7KHFXUUHQWFDOOLVSODFHGRQKROG7KH'66%/)RU/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFH
To retrieve a call from hold:
z
3UHVVWKHIODVKLQJ'66%/)RU/,1(NH\
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Extension Group
$Q(;7(16,21*5283NH\DOORZV\RXWRFDOODQH[WHQVLRQJURXSZLWKDVLQJOHNH\SUHVV
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To call an extension group:
 /LIWWKHKDQGVHW
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Extension Paging
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To page an extension or extension group:
 /LIWWKHKDQGVHW
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