Mitel Deskphone 6863 User manual

Quick Reference guide
Mitel Deskphone 6863

Getting started
We recommend using the phone's user guide. For more information on handling the
phone, please visit http://edocs.mitel.com/.
Prerequisites
Your deskphone must be provisioned to your account, or to your organization as a free
seating phone.
Logging in or logging off from free seating phone
Log in
1. Enter the short number (Alias).
2. Press Done.
3. Enter PIN code.
Your username is displayed on the screen when the login is successful.
Log off
1. Press the Menu key and select Log off all users.
2. Press Done.
Navigating the phone
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Keys
1 Navigator 8 Answer with headset or speakerphone
2 Settings 9 Indicator
3 Voicemail 10 L-key
4 On-hold 11 Navigate (L-key)
5 Mute 12 Transfer (L-key)
6 Volume Down 13 S-key
7 Volume up
Basic handling
Answering an Incoming Call
Answer an incoming call
1. Lift your handset or press the Answer button.
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Calling a user
You can call a user in many ways:
• dial the number
• press the shortcut key
• press and hold a quick dial key
• select the contact in your contact list
• search for the contact in the directory and the call
Missed Calls
Missed calls are indicated by the Missed Call text on the display.
Check missed calls
1. Press the Menu key and select Call log.
2. Navigate with the up and down key and select Missed calls.
3. Press Enter. A menu with missed calls is displayed.
4. Select the missed call with the up and down key.
Outgoing Calls
Make an internal call
1. Enter the number and press Dial.
Make an external call
1. Enter the full number and press Dial.

Dial from call log
1. Press the key. A menu is displayed.
2. Navigate with the up and down key and select Incoming calls.
3. Press Enter. A menu with incoming calls is displayed.
4. Navigate with the up and down key and select the contact to call.
5. Press Enter. The contact is dialled.
Dial by S-key
1. Press the S-key that is assigned to a number you want to dial.
Dial by speed Dial key
Press and hold the keypad key (1-9). The number associated with the key is called.
Transferring calls
Attended transfer
1. During your call, press Transfer. This places the call on hold.
2. Type the number to the 3rd part and press Dial.
3. Wait until answer.
4. Ask the 3rd party if you should transfer the call.
5. Transfer the call by pressing Transfer.
Blind transfer
1. During your call, press Transfer.
2. Type the number to the 3rd party and press Dial.
3. Transfer the call directly by pressing Transfer.

Holding calls
1. Press On-Hold Music key to put the call on hold and play on-hold music, if that is
configured.
2. Press On-Hold Music key again to resume the hold call.
Conference
1. When a call is established with one party, press the Menu key and select the
Conference option.
2. Enter the number to the third party.
3. Press Dial. The other party is put on hold.
4. After the third party has answered: press the Menu key and select the Conference
option to start the conference.
Presence
1. Press the Menu key and select Presence.
2. Select your preferred presence, and press Enter.
The selected presence state will be displayed in a few seconds.
3. Press the Presence shortkey to change back to the selected shortkey option, for
example Office.
The presence states listed in the menu are configured by the system administrator.
Contact your administrator to add a presence state.
Recording
Record a call
1. Press the Recording key.

Move call
Move call
If a call is ongoing on a device that belongs to you, for example a mobile phone or a
desktop application, you can move the call to another device.
Move call to another device
1. Press *6* # on the device where the call shall be move to, to move the call.
Common pick up
1. Press *5* # to pick up a group members calls. (Enabled by System Administrator).
Function codes for SIP phones can be configured as function key “Phone Number”.
Advanced call handling
Intercom
Initiate an intercom call
1. Press the Intercom key.
The call is connected automatically.
Answer an Intercom Call
1. An intercom is answered automatically.
2. You hear the other party in the speaker, but other party cannot hear you and the Mute
key, is lit.
3. You can press the Mute key to let the other party hear you.

Move a call to a deskphone
1. In a ongoing call, press the Move here S-key.
2. The call will be moved to a deskphone.
The system administrator can initiate an intercom connection on a S-key on your phone.
When you press the key, a call is set up towards a predefined party and is answered
automatically.
Voicemail
Call voicemail system
1. Press Voicemail key.
Listen to received messages
1. The indicator is blinking slowly. If there are pending messages, the number of
messages is displayed.
2. Press Voicemail S-key.
Directories (Contacts)
Display personal contact list
1. Press the S-key configured with Favorites to bring up your personal contact list.
Search for a contact
1. Press Menu key and select Directory search.
2. Enter your search information, and press Enter. A list is displayed.
3. Select a contact and press Enter.