Mitel 5215 User manual

USER GUIDE

3300 ICP - 7.0

-i-
Contents
ABOUT YOUR PHONE 1
Using the 5215 IP Phone in Remote Mode 3
About Feature Access Codes 3
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY 3
Don't cradle the handset! 3
Protect your hearing 4
Angle the phone for easier viewing 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 5
Language Change 6
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 6
Redial - Saved Number 7
Speed Call Keys 7
Speed Call - Personal 8
On-Hook Dialing 8
Auto-Answer 8
Group Listen 9

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CALL HANDLING 9
Hold 9
Attendant Call Hold - Remote Retrieve 10
Transfer 10
Conference 10
Conference Split 11
Swap 11
Call Forward 12
Call Forward - Remote 13
Call Forward - End Chaining 14
Call Forward - Override 14
Messaging - Advisory 14
Messaging - Callback 15
Messaging - Cancel Callback 15
Messaging - Cancel All Callbacks 15
USING ADVANCED FEATURES 16
Account Codes 16
Call Park 17
Call Pickup 18
Campon 18
Do Not Disturb 18
Override 19
Paging 19
Direct Paging 19
Handsfree Operation 20
Headset Operation 21
Headset Operation (with Feature Control Switch) 22
Music 22
Group Paging / Meet Me Answer 23
Trunk Flash 23
Record a Call 24
Hot Desking 25
Tag Call 26
Call History 27

-1-
ABOUT YOUR PHONE
The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER,
MICROPHONE, , )and seven personal keys with built-in status
indicators. The personal key on the bottom left is always your Prime Line;
the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel or SuperKey to back up
one menu level.

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1. Display
2. Message Waiting Indicator
3. Fixed-Function Keys
4. Volume Control
5. Programmable Feature Keys
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off

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Using the 5215 IP Phone in Remote Mode
Remote Mode allows the 5215 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5215
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.

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Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Angle the phone for easier viewing
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.

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CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
zPress , .
To adjust the Ringer Pitch while the set is idle:
1. Press SUPERKEY.
2. Press # until "Ringer Adjust?" appears.
3. Press *.
4. Press *.
5. Press , .
6. Press #.
7. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , .
Display Contrast Control
To adjust the Display Contrast while your set is idle:
,.
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key.
3. Press SUPERKEY.

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Language Change
To change the display language:
1. Press SUPERKEY.
2. Press # until "Language?" appears.
3. Press *.
4. Press *.
5. Press # until the desired language appears.
6. Press *.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.